Business Studies June exam P1 (Medium)
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Questions and Answers

What is the main objective of the recruitment process?

  • To integrate new employees into the organization
  • To train new hires effectively
  • To set up competitive salary structures
  • To attract qualified candidates to fill vacancies (correct)

Which of the following is NOT part of the job analysis during recruitment?

  • Reviewing educational qualifications
  • Assessing required skills
  • Evaluating employee performance (correct)
  • Detailed examination of job responsibilities

What is the purpose of background checks during the selection process?

  • To determine salary expectations
  • To evaluate communication skills
  • To verify educational background and work history (correct)
  • To assess technical skills

What does induction or onboarding aim to achieve in an organization?

<p>To integrate new hires into the organization seamlessly (B)</p> Signup and view all the answers

What is the significance of role fit in the placement process?

<p>Ensuring alignment with organizational structure and culture (D)</p> Signup and view all the answers

Which aspect is considered when determining salaries in an organization?

<p>Alignment with industry standards and budget (D)</p> Signup and view all the answers

What is one impact of fringe benefits on employees?

<p>Increased job loyalty (C)</p> Signup and view all the answers

'The Labour Relations Act' primarily deals with:

<p>Dispute resolution and collective bargaining (B)</p> Signup and view all the answers

'The Basic Conditions of Employment Act' focuses on setting minimum standards for:

<p>'Working hours, leave entitlements, and termination' (B)</p> Signup and view all the answers

'Sourcing' during recruitment involves:

<p>'Utilizing multiple channels like online job portals' (C)</p> Signup and view all the answers

What is the purpose of the Employment Equity Act, 1998?

<p>To eliminate unfair discrimination (A)</p> Signup and view all the answers

What impact does the National Credit Act, 2005 have on businesses?

<p>Imposes stricter criteria for granting credit (D)</p> Signup and view all the answers

What is the main purpose of the Skills Development Act, 1998?

<p>To enhance the skill levels of the workforce (C)</p> Signup and view all the answers

Which Act sets minimum employment conditions while ensuring social and economic development?

<p>Basic Conditions of Employment Act, 1997 (D)</p> Signup and view all the answers

How does the Skills Development Act, 1998 impact businesses?

<p>By mandating contributions to the Skills Development Levy (B)</p> Signup and view all the answers

What is the impact of the Consumer Protection Act, 2008 on businesses?

<p>Requires transparent dealings and high-quality products and services (B)</p> Signup and view all the answers

What consequences may businesses face for failing to comply with the Skills Development Act, 1998?

<p>Penalties and missing out on grants/subsidies (A)</p> Signup and view all the answers

What could be a consequence of non-compliance with the Broad-Based Black Economic Empowerment Act, 2003?

<p>Limits access to government contracts and business opportunities (C)</p> Signup and view all the answers

How does the Skills Development Act, 1998 contribute to improving business competitiveness?

<p>By enhancing the skill levels of the South African workforce (B)</p> Signup and view all the answers

How can businesses ensure compliance with the Labour Relations Act, 1995?

<p>Adhere to fair labor practices (B)</p> Signup and view all the answers

Which group does the Skills Development Act, 1998 specifically focus on empowering?

<p>Previously disadvantaged groups (A)</p> Signup and view all the answers

What is one long-term benefit for businesses complying with the Skills Development Act, 1998?

<p>A more skilled workforce (A)</p> Signup and view all the answers

What is the primary purpose of the Broad-Based Black Economic Empowerment Act, 2003?

<p>To accelerate economic participation of black individuals (A)</p> Signup and view all the answers

Which sector involves transforming raw materials into products?

<p>Secondary Sector (D)</p> Signup and view all the answers

What is an example of a business in the Tertiary Sector mentioned in the text?

<p>Local hospital (B)</p> Signup and view all the answers

Which integration strategy involves a business acquiring a steel plant?

<p>Backward Vertical Integration (D)</p> Signup and view all the answers

What does the Employment Equity Act (EEA) aim to promote?

<p>Affirmative action and equitable employment practices (D)</p> Signup and view all the answers

Which diversification strategy involves businesses moving into entirely new lines of business?

<p>Conglomerate Diversification (A)</p> Signup and view all the answers

What does the National Credit Act (NCA) aim to regulate?

<p>Credit industry (D)</p> Signup and view all the answers

Which Act ensures fairness, transparency, and accountability in business-consumer interactions?

<p>Consumer Protection Act (CPA) (C)</p> Signup and view all the answers

What is the primary goal of the Employment Equity Act?

<p>Promoting equal opportunity and fair treatment in employment through affirmative action (C)</p> Signup and view all the answers

How does quality impact the Marketing Function of a business?

<p>Enhances brand perception and loyalty (D)</p> Signup and view all the answers

What does Total Quality Management (TQM) emphasize in terms of employee development?

<p>Continuous skills development through ongoing training (D)</p> Signup and view all the answers

How does Quality Assurance (QA) differ from Quality Control (QC)?

<p>QA involves inspections and testing of products, while QC fulfills quality requirements (D)</p> Signup and view all the answers

In what way does quality impact Sole Traders differently than Large Businesses?

<p>Large Businesses need systematic quality management, while Sole Traders can rely on personal commitment for quality (B)</p> Signup and view all the answers

Why is continuous improvement of business processes essential in Total Quality Management (TQM)?

<p>To improve overall quality (C)</p> Signup and view all the answers

Which element is NOT a part of Total Quality Management (TQM)?

<p><strong>Quality Check (QC)</strong> (B)</p> Signup and view all the answers

How does the Quality of Performance relate to business success?

<p><strong>Leads to</strong> customer satisfaction, repeat business, and positive reputation (B)</p> Signup and view all the answers

What are quality circles primarily focused on in TQM implementation?

<p>Discussing ways to improve processes (B)</p> Signup and view all the answers

Which cycle is adopted for continuous improvement in TQM?

<p>PDCA cycle (Plan-Do-Check-Act) (C)</p> Signup and view all the answers

What is a potential consequence of poor TQM implementation?

<p>Decreased operational efficiency (C)</p> Signup and view all the answers

How does effective TQM help in reducing costs?

<p>By improving operational efficiency (A)</p> Signup and view all the answers

Which factor is NOT mentioned as a potential impact of poor quality in the text?

<p>Financial gain (C)</p> Signup and view all the answers

What is a key aspect emphasized for the sustainability and success of a business according to the text?

<p>Quality of performance (B)</p> Signup and view all the answers

What is the primary purpose of evaluating strategies in business?

<p>To improve business performance and sustainability (C)</p> Signup and view all the answers

Which phase of the strategic management process involves the comparison of actual performance with expected outcomes?

<p>Evaluation (A)</p> Signup and view all the answers

What is the main purpose of Porter's Five Forces analysis?

<p>To understand the competitive landscape (B)</p> Signup and view all the answers

Which diversification strategy involves adding new but related products or services?

<p>Concentric Diversification (D)</p> Signup and view all the answers

What is the main focus of market development as an intensive strategy?

<p>Entering new markets with existing products (A)</p> Signup and view all the answers

Which defensive strategy involves scaling down operations to ensure financial stability?

<p>Retrenchment (B)</p> Signup and view all the answers

In the strategic management process, what does 'SWOT' stand for?

<p>Strengths, Weaknesses, Opportunities, Threats (B)</p> Signup and view all the answers

What does PESTLE analysis help businesses identify?

<p>External macro-environmental factors (B)</p> Signup and view all the answers

Which integration strategy involves expanding within the same level of operation?

<p>Horizontal Integration (A)</p> Signup and view all the answers

What is the main objective of product development as an intensive strategy?

<p>Introducing new products into existing markets (A)</p> Signup and view all the answers

What is the primary focus of the Skills Development Act, 1998 in South Africa?

<p>Improving workforce skill levels (C)</p> Signup and view all the answers

How does the Skills Development Act, 1998 impact businesses' operational costs?

<p>It increases operational costs due to required contributions (A)</p> Signup and view all the answers

What are some potential benefits for businesses complying with the Skills Development Act, 1998 in the long term?

<p>Continuous learning culture and skilled workforce (D)</p> Signup and view all the answers

What consequences might businesses face for failing to comply with the Skills Development Act, 1998 in South Africa?

<p>Penalties and loss of grants/subsidies (A)</p> Signup and view all the answers

Which aspect of business operations does the Skills Development Act, 1998 aim to regulate in South Africa?

<p>Employee training and development (B)</p> Signup and view all the answers

How does the Skills Development Act, 1998 contribute to improving business competitiveness in South Africa?

<p>By empowering individuals through skill enhancement (D)</p> Signup and view all the answers

What type of business would typically interact mainly with the natural environment and face challenges like weather variations and natural disasters?

<p>A family-owned farm (C)</p> Signup and view all the answers

Which business sector has a higher degree of control where services can be tailored to meet customer needs?

<p>Tertiary Sector (C)</p> Signup and view all the answers

What strategy involves businesses adding related products or services, like a bakery starting to offer catering services?

<p>Horizontal Diversification Strategy (D)</p> Signup and view all the answers

Which legislation aims to promote equitable employment practices, fight discrimination, and enforce affirmative action?

<p>Employment Equity Act (EEA) (A)</p> Signup and view all the answers

What type of integration strategy involves a business expanding into new markets, like a manufacturer exporting goods to other countries?

<p>Market Development Strategy (D)</p> Signup and view all the answers

Which diversification strategy involves adding new, unrelated products or services aimed at current customers?

<p>Horizontal Diversification Strategy (A)</p> Signup and view all the answers

'Divestiture' as a defensive strategy involves businesses:

<p>Selling off parts of the business that aren't performing well (D)</p> Signup and view all the answers

'Market Penetration' as an intensive strategy involves businesses:

<p>Increasing market share in existing markets (B)</p> Signup and view all the answers

'Backward Vertical Integration' typically involves a business like a car manufacturer acquiring:

<p>A steel plant (C)</p> Signup and view all the answers

Which Act aims to regulate the credit industry, ensuring responsible lending and borrowing?

<p>National Credit Act (NCA) (D)</p> Signup and view all the answers

How does effective Total Quality Management (TQM) contribute to reducing costs in businesses?

<p>By reducing costs associated with rework and dissatisfied customers (C)</p> Signup and view all the answers

What is a potential consequence of poorly implemented Total Quality Management (TQM) in businesses?

<p>Wasted resources, demotivated employees, and decreased customer satisfaction (A)</p> Signup and view all the answers

What is the primary focus of Quality Circles in the context of Total Quality Management (TQM)?

<p>Discussing ways to improve processes and increase efficiency (A)</p> Signup and view all the answers

In which phase of business operations is Customer Satisfaction crucial according to the text?

<p>Regularly assessing customer needs and feedback (D)</p> Signup and view all the answers

How does Continuous Skills Development contribute to the effectiveness of Total Quality Management (TQM) in businesses?

<p>By ensuring employees are always equipped with current knowledge and skills (C)</p> Signup and view all the answers

What is the significance of implementing the PDCA cycle in Total Quality Management (TQM) processes?

<p>Adopting a structured approach for continuous improvement (B)</p> Signup and view all the answers

What is the main purpose of conducting preliminary screening in the selection process?

<p>To evaluate CVs and resumes thoroughly (D)</p> Signup and view all the answers

How does the Labour Relations Act impact businesses?

<p>By governing collective bargaining and dispute resolution (A)</p> Signup and view all the answers

What is the key function of salary determination within Human Resource Management?

<p>To develop competitive salary structures (C)</p> Signup and view all the answers

Why is the role fit crucial in the placement process?

<p>To ensure the individual fits the organizational structure and culture (D)</p> Signup and view all the answers

What is a significant aspect of fringe benefits for employers?

<p>Tax advantages for the organization (C)</p> Signup and view all the answers

In what way does legislation impact business operations in South Africa?

<p>By governing operational practices and customer service protocols (C)</p> Signup and view all the answers

What is the main goal of the Basic Conditions of Employment Act within business operations?

<p>To set minimum employment standards like working hours (C)</p> Signup and view all the answers

'Induction' within Human Resource Management aims to achieve what objective?

<p>Integrating new hires into the organization seamlessly (D)</p> Signup and view all the answers

'Job Analysis' during recruitment involves a detailed examination of what aspects?

<p>'Job responsibilities, required skills, outcomes' (D)</p> Signup and view all the answers

What is a critical challenge faced during recruitment processes in businesses?

<p>Reducing time-to-hire (D)</p> Signup and view all the answers

What is the primary focus of backward vertical integration in business strategy?

<p>Moving closer to the source of raw materials (A)</p> Signup and view all the answers

Which industrial analysis tool helps businesses understand their external macro-environmental factors?

<p>PESTLE Analysis (D)</p> Signup and view all the answers

What does market penetration as an intensive strategy primarily aim to achieve?

<p>Increasing market share within existing markets (A)</p> Signup and view all the answers

What is the key purpose of evaluating strategies post-implementation?

<p>To compare actual performance with expected outcomes (A)</p> Signup and view all the answers

In which diversification strategy does a business add new but related products or services?

<p>Concentric Diversification (D)</p> Signup and view all the answers

What is the primary outcome of utilizing Porter's Five Forces in strategic planning?

<p>Understanding the competitive landscape (C)</p> Signup and view all the answers

Why is continuous strategy evaluation and adjustment important for businesses?

<p>To ensure alignment with changing market conditions (A)</p> Signup and view all the answers

What can happen to businesses if they fail to comply with the Broad-Based Black Economic Empowerment Act, 2003?

<p>Limits access to government contracts and business opportunities. (D)</p> Signup and view all the answers

What is a key impact of the National Credit Act, 2005 on businesses?

<p>Imposes stricter criteria for granting credit. (D)</p> Signup and view all the answers

What is the primary purpose of the Consumer Protection Act, 2008?

<p>Ensuring fair access to consumer goods and services. (D)</p> Signup and view all the answers

How does the Employment Equity Act, 1998 contribute to business operations?

<p>Requires equitable hiring practices and addresses past inequalities. (B)</p> Signup and view all the answers

What could be a consequence of non-compliance with the Basic Conditions of Employment Act, 1997?

<p>Results in legal penalties and back payments. (C)</p> Signup and view all the answers

How does the Labour Relations Act, 1995 impact businesses?

<p>Requires businesses to adhere to fair practices regarding hiring and worker treatment. (B)</p> Signup and view all the answers

What is the main focus of the Employment Equity Act, 1998?

<p>Eliminating unfair discrimination and promoting affirmative action. (A)</p> Signup and view all the answers

How can businesses ensure compliance with the National Credit Act, 2005?

<p>Conduct thorough affordability assessments and adhere to responsible lending practices. (A)</p> Signup and view all the answers

What is the primary goal of the Quality of Performance within business operations?

<p>To meet or exceed customer expectations (D)</p> Signup and view all the answers

How does Quality impact the Marketing Function in a business according to the text?

<p>It improves brand perception and loyalty (B)</p> Signup and view all the answers

What is an essential element of Total Quality Management (TQM) according to the text?

<p>Striving for excellence in meeting customer expectations (B)</p> Signup and view all the answers

How does Quality affect Large Businesses differently than Sole Traders?

<p>Quality in Sole Traders can be influenced by the owner directly (C)</p> Signup and view all the answers

Which element is NOT part of a Quality Management System as discussed in the text?

<p>Quality Control (QC) (C)</p> Signup and view all the answers

What is the impact of high-quality standards on business success?

<p>Customer satisfaction, repeat business, and positive reputation (D)</p> Signup and view all the answers

Which function does Quality primarily impact in a business's Operations?

<p>Purchasing (D)</p> Signup and view all the answers

How does Total Quality Management (TQM) contribute to business success?

<p>By ensuring excellence in meeting customer expectations (D)</p> Signup and view all the answers

What is the primary focus of the Skills Development Act, 1998 in South Africa?

<p>Improving skill levels of the workforce (D)</p> Signup and view all the answers

How does non-compliance with the Skills Development Act, 1998 impact businesses in South Africa?

<p>Involves penalties and missed opportunities (D)</p> Signup and view all the answers

What is a likely consequence for businesses failing to adhere to the Skills Development Act, 1998?

<p>Ineligibility for grants and subsidies (A)</p> Signup and view all the answers

How does the Skills Development Act, 1998 contribute to business operations in South Africa?

<p>Fosters a culture of continuous learning (A)</p> Signup and view all the answers

What is the purpose of the Skills Development Levy mandated by the Skills Development Act, 1998?

<p>To enhance workforce skills through training (B)</p> Signup and view all the answers

Which aspect of business operations does the Skills Development Act, 1998 primarily aim to improve?

<p>Skill levels of the workforce (B)</p> Signup and view all the answers

What is the primary focus of the Implementation phase in the strategic management process?

<p>Putting formulated strategies into action (C)</p> Signup and view all the answers

Which industrial analysis tool is specifically focused on external macro-environmental factors?

<p>PESTLE Analysis (C)</p> Signup and view all the answers

What is the primary objective of Market Development as an intensive strategy?

<p>Entering new markets with existing products (C)</p> Signup and view all the answers

Which integration strategy involves a business expanding within the same level?

<p>Horizontal Integration (B)</p> Signup and view all the answers

What is the main purpose of diversification through Conglomerate Diversification?

<p>Expanding into totally unrelated business activities (B)</p> Signup and view all the answers

Which defensive strategy focuses on selling off underperforming portions of a company?

<p>Divestiture (A)</p> Signup and view all the answers

What is the essential outcome of continuously monitoring and evaluating business strategies?

<p>Identifying deviations from expected outcomes (A)</p> Signup and view all the answers

How does Porter's Five Forces analysis assist businesses in strategic planning?

<p>Understanding external threats and opportunities (C)</p> Signup and view all the answers

What is a key element of Total Quality Management (TQM) that involves groups of workers meeting regularly to discuss process improvements?

<p>Quality Circles (B)</p> Signup and view all the answers

What is the primary purpose of implementing the PDCA (Plan-Do-Check-Act) cycle in Total Quality Management (TQM)?

<p>Continuous Improvement (B)</p> Signup and view all the answers

How does effective Total Quality Management (TQM) primarily contribute to reducing costs in businesses?

<p>Improving Operational Efficiency (A)</p> Signup and view all the answers

Which consequence can result from poorly implemented Total Quality Management (TQM) in businesses?

<p>Decreased Employee Motivation (C)</p> Signup and view all the answers

What is an impact of poor TQM implementation that might affect a business financially?

<p>Loss of Business (C)</p> Signup and view all the answers

Which aspect does Effective TQM primarily focus on reducing to enhance business success?

<p>Operational Efficiency (D)</p> Signup and view all the answers

What does the Employment Equity Act aim to promote in employment?

<p>Equal opportunity and fair treatment (D)</p> Signup and view all the answers

How does quality impact brand perception in the Marketing Function?

<p>Quality enhances brand perception and loyalty (C)</p> Signup and view all the answers

What is the primary goal of Total Quality Management (TQM) regarding employee training?

<p>To emphasize continuous skills development for improved work quality (A)</p> Signup and view all the answers

How does quality management differ from quality control and quality assurance?

<p>Quality management guides continuous improvement, unlike control and assurance (C)</p> Signup and view all the answers

In what way does the Quality of Performance influence business success?

<p>It leads to customer satisfaction, repeat business, and a positive reputation (B)</p> Signup and view all the answers

Why is Quality Control (QC) considered an essential part of business operations?

<p>To ensure products meet quality requirements through inspections and testing (D)</p> Signup and view all the answers

How does Total Client Satisfaction contribute to the success of a business?

<p>By striving for excellence in meeting or exceeding customer expectations (C)</p> Signup and view all the answers

What is the impact of Continuous Improvements to Processes and Systems on business operations?

<p>Enhancing business processes through systematic examination and improvements (D)</p> Signup and view all the answers

How does Quality Financial Management contribute to overall business efficiency?

<p>By streamlining operations and enhancing business efficiency (A)</p> Signup and view all the answers

What is the significance of Hiring Skilled Employees in Human Resources?

<p>To ensure tasks are performed to high standards (A)</p> Signup and view all the answers

Which sector involves transforming raw materials into products?

<p>Secondary Sector (A)</p> Signup and view all the answers

What does Horizontal Integration involve?

<p>Acquiring similar chains (D)</p> Signup and view all the answers

What is the main goal of Market Development as an intensive strategy?

<p>Expanding into new markets (A)</p> Signup and view all the answers

Which legislation aims to ensure fairness, transparency, and accountability in business-consumer interactions?

<p>Consumer Protection Act (CPA) (D)</p> Signup and view all the answers

What does Concentric Diversification involve?

<p>Adding related products or services (A)</p> Signup and view all the answers

In which sector do businesses interact mainly with the natural environment and face weather variations and natural disasters?

<p>Primary Sector (C)</p> Signup and view all the answers

What do forward vertical integration and backward vertical integration focus on, respectively?

<p>Product integration, supplier integration (D)</p> Signup and view all the answers

What is the primary purpose of the National Credit Act (NCA) according to the text?

<p>Regulate the credit industry for responsible lending and borrowing (A)</p> Signup and view all the answers

What is the purpose of the National Credit Act, 2005?

<p>Protect consumers from reckless lending (A)</p> Signup and view all the answers

How does the Broad-Based Black Economic Empowerment Act, 2003 impact businesses?

<p>Affects hiring practices (A)</p> Signup and view all the answers

What is a consequence of non-compliance with the Employment Equity Act, 1998?

<p>Legal sanctions and fines (C)</p> Signup and view all the answers

How does the Labour Relations Act, 1995 impact businesses?

<p>Encourages fair labor practices (A)</p> Signup and view all the answers

What is recommended for compliance with the Basic Conditions of Employment Act, 1997?

<p>Review and align HR policies with the Acts provisions (D)</p> Signup and view all the answers

What does the Consumer Protection Act, 2008 aim to ensure?

<p>High-quality products and services (B)</p> Signup and view all the answers

How do non-compliance consequences of the Basic Conditions of Employment Act differ from non-compliance with the Consumer Protection Act?

<p>Fines vs. legal sanctions (C)</p> Signup and view all the answers

What is a key impact of non-compliance with the Broad-Based Black Economic Empowerment Act, 2003?

<p>Legal consequences and fines (A)</p> Signup and view all the answers

What is the primary objective of the Selection process within Human Resource Management?

<p>To make informed hiring decisions (C)</p> Signup and view all the answers

Which component of Recruitment involves developing an employer brand and creating compelling job advertisements?

<p>Strategies (B)</p> Signup and view all the answers

What is the primary purpose of Induction (Onboarding) in Human Resource Management?

<p>To integrate new hires into the organization seamlessly (D)</p> Signup and view all the answers

What does Salary Determination in business operations involve?

<p>Developing a competitive salary structure and grade levels (D)</p> Signup and view all the answers

What is the strategic focus of Placement within Human Resource Management?

<p>Aligning abilities with job requirements (B)</p> Signup and view all the answers

Which factor is considered in Salary Determination to ensure legal compliance?

<p>Adhering to minimum wage laws (D)</p> Signup and view all the answers

What is the primary goal of introducing Fringe Benefits in business operations?

<p>To enhance job satisfaction and loyalty (A)</p> Signup and view all the answers

What does the Labour Relations Act primarily govern within businesses?

<p>Collective bargaining and industrial relations (D)</p> Signup and view all the answers

What is the primary focus of the Skills Development Act, 1998?

<p>Enhancing the skill levels of the workforce (D)</p> Signup and view all the answers

How does the Skills Development Act, 1998 impact businesses financially?

<p>It reduces operational costs through tax incentives (B)</p> Signup and view all the answers

What is a consequence for businesses failing to comply with the Skills Development Act, 1998?

<p>Potential penalties and loss of grants (A)</p> Signup and view all the answers

What is the main purpose of the Business Environment Acts in South Africa?

<p>To transform and improve business practices (C)</p> Signup and view all the answers

How does the Skills Development Act, 1998 contribute to business competitiveness?

<p>By enhancing the skill levels of the workforce (C)</p> Signup and view all the answers

What are the long-term benefits for businesses complying with the Skills Development Act, 1998?

<p>A more skilled workforce and potential tax incentives (A)</p> Signup and view all the answers

What is a potential consequence of poorly implemented Total Quality Management (TQM)?

<p>Wasted resources and financial loss (C)</p> Signup and view all the answers

How does Continuous Skills Development contribute to effective Total Quality Management (TQM)?

<p>It ensures employees have relevant knowledge and skills (C)</p> Signup and view all the answers

What is the primary focus of Quality Circles in Total Quality Management (TQM) implementation?

<p>Improving processes and increasing efficiency (A)</p> Signup and view all the answers

Which of the following is a key element in reducing the cost of quality through Total Quality Management (TQM)?

<p>Improving operational efficiency (C)</p> Signup and view all the answers

What does the PDCA cycle stand for in the context of continuous improvement in TQM?

<p>Plan-Do-Check-Act (A)</p> Signup and view all the answers

How can ineffective TQM implementation impact a business?

<p>Wasted resources and demotivated employees (D)</p> Signup and view all the answers

Which sector involves providing services instead of goods?

<p>Tertiary Sector (D)</p> Signup and view all the answers

What type of diversification strategy involves moving into entirely new lines of business?

<p>Conglomerate Diversification (A)</p> Signup and view all the answers

In which integration strategy does a business acquire a steel plant?

<p>Backward Vertical Integration (B)</p> Signup and view all the answers

Which intensive strategy focuses on introducing new products or improving existing ones?

<p>Product Development (D)</p> Signup and view all the answers

What does the Employment Equity Act (EEA) aim to promote?

<p>Equitable employment practices (A)</p> Signup and view all the answers

What is the primary purpose of the National Credit Act (NCA)?

<p>Regulate the credit industry (B)</p> Signup and view all the answers

What is a potential consequence of businesses not adhering to fair practices in hiring and treatment of workers under the Labour Relations Act?

<p>Industrial action (A)</p> Signup and view all the answers

How do companies ensure compliance with the Employment Equity Act regarding hiring practices?

<p>Conducting regular audits (B)</p> Signup and view all the answers

Under the Basic Conditions of Employment Act, what may happen to businesses that fail to align their HR policies with the Act's provisions?

<p>Potential lawsuits and penalties (B)</p> Signup and view all the answers

What is one effect of the Broad-Based Black Economic Empowerment Act on businesses that do not comply with its provisions?

<p>Limits access to government contracts (C)</p> Signup and view all the answers

In what way does non-compliance with the National Credit Act affect businesses?

<p>Stricter criteria for granting credit (A)</p> Signup and view all the answers

What is a consequence for businesses that do not provide transparent dealings and high-quality products as required by the Consumer Protection Act?

<p>Legal challenges and fines (D)</p> Signup and view all the answers

How do companies address the impact of regulatory shifts and economic fluctuations on their business strategies?

<p>Adapt strategies through PESTLE analysis (D)</p> Signup and view all the answers

What is a recommended step for companies to enhance workforce capabilities in line with compliance recommendations?

<p>Utilize available SETA grants (D)</p> Signup and view all the answers

What is the primary objective of the Recruitment process in Human Resource Management?

<p>Attracting qualified candidates to fill vacancies (B)</p> Signup and view all the answers

During the Selection process, what is the purpose of Background Checks?

<p>Verifying educational background and work history (D)</p> Signup and view all the answers

In the context of Induction (Onboarding), what is the role of Training Sessions?

<p>Introducing new employees to corporate culture (C)</p> Signup and view all the answers

What is the strategic focus of Placement within Human Resource Management?

<p>Aligning individual abilities with position requirements (C)</p> Signup and view all the answers

When determining salaries, what is the key aspect of a Compensation Strategy?

<p>Ensuring legal compliance (C)</p> Signup and view all the answers

What is the primary impact of Fringe Benefits on employees according to the text?

<p>Enhanced job satisfaction (A)</p> Signup and view all the answers

What is the primary focus of the Implementation phase in the strategic management process?

<p>Putting formulated strategies into action (D)</p> Signup and view all the answers

Which tool assists businesses in understanding the competitive landscape by analyzing competition intensity, supplier and buyer power, and threat of new entrants?

<p>Porter's Five Forces (D)</p> Signup and view all the answers

In the context of business strategies, what does 'Horizontal Integration' involve?

<p>Expanding within the same level of operation (C)</p> Signup and view all the answers

What does 'Market Development' as an intensive strategy primarily involve?

<p>Entering new markets with existing products (B)</p> Signup and view all the answers

Which strategy involves scaling down operations to become more financially stable?

<p>Retrenchment (B)</p> Signup and view all the answers

What is the main goal of 'Concentric Diversification' as a strategy?

<p>Adding new but related products or services (A)</p> Signup and view all the answers

'Divestiture' as a defensive strategy involves:

<p>Selling off underperforming portions of the company (D)</p> Signup and view all the answers

'Liquidation' as a defensive strategy entails:

<p>Closing down the business entirely (B)</p> Signup and view all the answers

'Backward Vertical Integration' primarily involves:

<p>Moving closer to the source of raw materials (B)</p> Signup and view all the answers

'Market Penetration' strategy focuses on:

<p>'Increasing market share within existing markets' (B)</p> Signup and view all the answers

In the context of business operations, what does the concept of quality mainly focus on?

<p>Customer satisfaction and exceeding expectations (D)</p> Signup and view all the answers

Which function in a business is responsible for ensuring materials are both cost-effective and meet quality specifications?

<p>Production Function (C)</p> Signup and view all the answers

What is the primary goal of Total Quality Management (TQM) regarding employee training?

<p>Continuous skills development for quality work (B)</p> Signup and view all the answers

How does Total Quality Management (TQM) contribute to reducing wastage and costs in businesses?

<p>Through continuous improvements to processes and systems (B)</p> Signup and view all the answers

What does Quality Assurance (QA) mainly focus on within a business?

<p>Implementation of quality system activities (D)</p> Signup and view all the answers

Which business structure requires systematic management of quality integrated into every department for success?

<p>Large Businesses (B)</p> Signup and view all the answers

How does Total Quality Management (TQM) strive to impact customer satisfaction?

<p>By meeting or exceeding customer expectations (C)</p> Signup and view all the answers

What role does Total Client Satisfaction play in the context of Total Quality Management (TQM)?

<p>Meeting or exceeding customer expectations (B)</p> Signup and view all the answers

How does Quality Control (QC) differ from Quality Management (QM)?

<p>QM guides development, QC fulfills quality requirements. (B)</p> Signup and view all the answers

What area of a business is mainly responsible for ensuring hiring skilled employees and providing ongoing training?

<p>Human Resources (A)</p> Signup and view all the answers

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