Business Studies November exam (Mix)
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Questions and Answers

What is the main purpose of the Skills Development Act, 1998?

  • To enhance the skill levels of the South African workforce (correct)
  • To decrease workforce productivity
  • To eliminate tax incentives for businesses
  • To increase operational costs for businesses

    • How does the Skills Development Act, 1998 impact businesses in South Africa?

  • By providing grants and subsidies without any requirements
  • By decreasing operational costs
  • By discouraging continuous learning and development
  • By mandating a Skills Development Levy contribution (correct)

    • What is one of the long-term benefits for businesses complying with the Skills Development Act, 1998?

  • Increased operational costs
  • Less skilled workforce
  • More skilled workforce (correct)
  • Decreased tax incentives

    • What happens to businesses failing to comply with the Skills Development Act, 1998?

    <p>They face penalties and miss out on grants</p> Signup and view all the answers

    Which of the following is NOT a focus area of the Skills Development Act, 1998?

    <p>Ensuring companies pay fewer taxes</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to promoting inclusivity in the workforce?

    <p>By requiring a Skills Development Levy to empower all individuals</p> Signup and view all the answers

    What does the 'Formulation' phase of strategic management involve?

    <p>Understanding internal strengths and weaknesses, and formulating strategies</p> Signup and view all the answers

    Which industrial analysis tool is essential for identifying strategic elements that need addressing or can be leveraged?

    <p>SWOT Analysis</p> Signup and view all the answers

    What does 'Horizontal Integration' involve in terms of business strategy?

    <p>Expanding within the same level, like acquiring another software firm</p> Signup and view all the answers

    In which scenario would 'Market Development' be applied?

    <p>Entering new markets with existing products</p> Signup and view all the answers

    What is the main purpose of 'Retrenchment' as a defensive strategy?

    <p>Scaling down operations to become more financially stable</p> Signup and view all the answers

    Which phase of the strategic management process involves putting formulated strategies into action?

    <p>Implementation</p> Signup and view all the answers

    'Concentric Diversification' involves:

    <p>Adding new but related products or services</p> Signup and view all the answers

    'Divestiture' as a defensive strategy involves:

    <p>Selling off portions of the company that are underperforming</p> Signup and view all the answers

    What is the purpose of 'Market Penetration' intensive strategy?

    <p>Increasing market share within existing markets</p> Signup and view all the answers

    Which tool assists in understanding the competitive landscape by analyzing factors like competition intensity and threat of substitutes?

    <p>Porter's Five Forces</p> Signup and view all the answers

    What is the main goal of the Employment Equity Act?

    <p>Promote equal opportunity and fair treatment in employment</p> Signup and view all the answers

    In business operations, quality refers to the ability of a product or service to __________.

    <p>Meet or exceed customer expectations</p> Signup and view all the answers

    What does Total Quality Management (TQM) emphasize regarding employee training?

    <p>Ongoing training for employees to improve their quality of work</p> Signup and view all the answers

    How does quality impact the Marketing function of a business?

    <p>Affects brand perception and loyalty</p> Signup and view all the answers

    What is the role of Quality Assurance (QA) in a business?

    <p>Implementing activities to ensure products meet quality requirements</p> Signup and view all the answers

    Why is continuous improvement of processes important in Total Quality Management (TQM)?

    <p>To enhance quality by systematic examination and improvement of business processes</p> Signup and view all the answers

    How does the Employment Equity Act contribute to strategic human resource management?

    <p>By promoting equal opportunity and fair treatment in employment through affirmative action</p> Signup and view all the answers

    What is the primary purpose of Quality Management (QM)?

    <p>To guide the development, implementation, and continuous improvement of the quality of products and services</p> Signup and view all the answers

    How does quality impact the Production function of a business?

    <p>Ensures products meet established standards, reducing wastage and costs</p> Signup and view all the answers

    What is the significance of Quality Control (QC) in business operations?

    <p>Involves inspection and testing to fulfill quality requirements</p> Signup and view all the answers

    Which sector involves transforming raw materials into products?

    <p>Secondary Sector</p> Signup and view all the answers

    Which sector provides services instead of goods?

    <p>Tertiary Sector</p> Signup and view all the answers

    Which integration strategy is described as a tertiary sector business acquiring another similar chain?

    <p>Horizontal Integration</p> Signup and view all the answers

    What is the purpose of the Employment Equity Act (EEA)?

    <p>Promoting equitable employment practices</p> Signup and view all the answers

    Which diversification strategy involves a business adding new, unrelated products or services aimed at current customers?

    <p>Horizontal Diversification</p> Signup and view all the answers

    What is the main implication of the National Credit Act (NCA) for businesses?

    <p>Requiring credit providers to assess borrowers' ability to repay</p> Signup and view all the answers

    What is the primary objective of the recruitment process?

    <p>Attracting a pool of qualified candidates</p> Signup and view all the answers

    Which component of the selection process involves verifying educational background and work history?

    <p>Background checks</p> Signup and view all the answers

    What is the main purpose of an induction program for new hires?

    <p>Integrating new employees seamlessly</p> Signup and view all the answers

    In terms of placement, what does 'matching' refer to?

    <p>Aligning candidate abilities with job requirements</p> Signup and view all the answers

    What does the term 'compensation strategy' primarily focus on?

    <p>Competitive salary structure</p> Signup and view all the answers

    Which of the following is NOT considered a fringe benefit according to the text?

    <p>Performance evaluations</p> Signup and view all the answers

    'Labour Relations Act' primarily governs which aspect of HR management?

    <p>Dispute resolution</p> Signup and view all the answers

    'Basic Conditions of Employment Act' sets minimum standards for which of the following?

    <p>Working hours and leave entitlements</p> Signup and view all the answers

    'Sourcing' in recruitment involves utilizing which channels?

    <p>Employee referrals</p> Signup and view all the answers

    What is a potential consequence of poor quality in businesses?

    <p>Negative reviews</p> Signup and view all the answers

    Which approach involves adopting the PDCA cycle for continuous improvement in Total Quality Management?

    <p>Improvement of Processes and Systems</p> Signup and view all the answers

    How can TQM help reduce costs for businesses?

    <p>Improving market competitiveness</p> Signup and view all the answers

    What is the purpose of Quality Circles in Total Quality Management?

    <p>To improve processes and increase efficiency</p> Signup and view all the answers

    How does poorly implemented TQM impact businesses?

    <p>Results in wasted resources and demotivated employees</p> Signup and view all the answers

    What is essential for the sustainability and success of a business?

    <p>Quality of Performance</p> Signup and view all the answers

    What is one of the main purposes of the Labour Relations Act, 1995?

    <p>Promote economic development and peace in labor relations</p> Signup and view all the answers

    What could be a consequence for a business not complying with the Basic Conditions of Employment Act, 1997?

    <p>Legal sanctions and back payments</p> Signup and view all the answers

    Why is it important for businesses to adhere to fair labor practices according to the text?

    <p>To prevent industrial action and legal disputes</p> Signup and view all the answers

    What is the primary purpose of the National Credit Act, 2005?

    <p>Regulate the credit market to protect consumers from over-indebtedness</p> Signup and view all the answers

    How does non-compliance with the Employment Equity Act, 1998 impact businesses?

    <p>Limits access to government contracts</p> Signup and view all the answers

    What is a potential consequence for businesses not following the Consumer Protection Act, 2008?

    <p>Damage to company reputation</p> Signup and view all the answers

    Why should companies invest in training programs according to the text?

    <p>To enhance workforce capabilities</p> Signup and view all the answers

    What is the primary focus of the Skills Development Act, 1998 in South Africa?

    <p>Fostering continuous learning and development</p> Signup and view all the answers

    How does non-compliance with the Skills Development Act, 1998 impact businesses in South Africa?

    <p>Results in penalties and missed grants</p> Signup and view all the answers

    What is the main purpose of the Skills Development Levy imposed by the Skills Development Act, 1998?

    <p>Encouraging continuous learning and development</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to transforming business practices in South Africa?

    <p>By promoting inclusivity in workforce training</p> Signup and view all the answers

    Which of the following is a long-term benefit for businesses complying with the Skills Development Act, 1998?

    <p>A more skilled workforce</p> Signup and view all the answers

    What is a potential consequence for businesses not meeting the requirements of the Skills Development Act, 1998 in South Africa?

    <p>Penalties and loss of grants</p> Signup and view all the answers

    During the Formulation phase of strategic management, what is a key step that involves understanding internal and external factors?

    <p>Performing a SWOT analysis</p> Signup and view all the answers

    For a business aiming to increase its market share in existing markets, which intensive strategy would be most appropriate?

    <p>Market Penetration</p> Signup and view all the answers

    In strategic management, what is the purpose of evaluating strategies post-implementation?

    <p>To compare actual performance with expected outcomes</p> Signup and view all the answers

    Which diversification strategy involves a business expanding into totally unrelated business activities?

    <p>Conglomerate Diversification</p> Signup and view all the answers

    In the context of strategic management, what do businesses utilize Porter's Five Forces analysis for?

    <p>To understand the competitive landscape</p> Signup and view all the answers

    Forward Vertical Integration in integration strategies involves a business:

    <p>Moving closer to the customer</p> Signup and view all the answers

    Retrenchment as a defensive strategy primarily focuses on:

    <p>Reducing operational scale to enhance financial stability</p> Signup and view all the answers

    PESTLE Analysis is essential for businesses to:

    <p>Scan external macro-environmental factors</p> Signup and view all the answers

    What is one of the key aspects of implementing Total Quality Management (TQM) for continuous improvement?

    <p>Implementing the PDCA cycle</p> Signup and view all the answers

    How can poorly implemented Total Quality Management (TQM) impact businesses negatively?

    <p>Decrease in operational efficiency</p> Signup and view all the answers

    What is a common outcome of poor quality in businesses as highlighted in the text?

    <p>Customer complaints and negative reviews</p> Signup and view all the answers

    In Total Quality Management (TQM), what is the purpose of Quality Circles as mentioned in the text?

    <p>Improve processes and increase efficiency</p> Signup and view all the answers

    What is a key method to reduce the cost associated with rework and dissatisfied customers through Total Quality Management (TQM)?

    <p>Improving operational efficiency and market competitiveness</p> Signup and view all the answers

    Why is continuous skills development essential in the context of Total Quality Management (TQM)?

    <p>To maintain current knowledge and skills relevant to tasks</p> Signup and view all the answers

    What type of business would be most likely to face challenges related to weather variations and natural disasters?

    <p>A family-owned farm</p> Signup and view all the answers

    Which sector has a higher level of control where services can be tailored to meet customer needs?

    <p>Tertiary Sector</p> Signup and view all the answers

    What type of integration strategy involves a car manufacturer acquiring a steel plant?

    <p>Backward Vertical Integration</p> Signup and view all the answers

    Which strategy involves expanding into new markets, such as exporting goods to new countries?

    <p>Market Development</p> Signup and view all the answers

    What does the Employment Equity Act (EEA) aim to promote?

    <p>Inclusive employment practices</p> Signup and view all the answers

    What is the primary objective of an induction program for new hires?

    <p>Integrating new employees seamlessly into the organization</p> Signup and view all the answers

    In the context of recruitment, what is the purpose of job analysis?

    <p>Evaluating job responsibilities and required skills</p> Signup and view all the answers

    What does 'Matching' refer to in the context of placement within Human Resource Management?

    <p>Aligning candidate abilities with job requirements</p> Signup and view all the answers

    What is a common challenge faced in recruitment processes according to the text?

    <p>Ensuring diversity and inclusion</p> Signup and view all the answers

    Why is 'Role Fit' important in the placement component of HR management?

    <p>To ensure fit within the organizational structure and culture</p> Signup and view all the answers

    What is the purpose of preliminary screening in the selection process?

    <p>Applying first cuts based on resumes</p> Signup and view all the answers

    Which component of Human Resource Management involves developing a competitive salary structure aligned with industry standards?

    <p>Salary Determination</p> Signup and view all the answers

    What is a key consideration in determining pay scales according to the text?

    <p>Adhering to minimum wage laws</p> Signup and view all the answers

    Why is it important for businesses to ensure legal compliance regarding salary determination?

    <p>To adhere to minimum wage laws and statutory requirements</p> Signup and view all the answers

    What is the primary goal of fringe benefits in HR management according to the text?

    <p>Enhancing job satisfaction and well-being</p> Signup and view all the answers

    What is the primary purpose of the Employment Equity Act, 1998 (Act 55 of 1998)?

    <p>Promoting affirmative action and eliminating unfair discrimination</p> Signup and view all the answers

    What consequence might a business face if it does not comply with the Broad-Based Black Economic Empowerment Act, 2003?

    <p>Restricted access to government contracts and business opportunities</p> Signup and view all the answers

    How does the National Credit Act, 2005 (Act 34 of 2005) impact businesses?

    <p>It imposes stricter criteria for granting credit</p> Signup and view all the answers

    What is one of the recommendations for compliance with the Consumer Protection Act, 2008?

    <p>Improving transparency in marketing</p> Signup and view all the answers

    How does the Basic Conditions of Employment Act, 1997 impact businesses?

    <p>It enforces standard leave entitlements and termination rules</p> Signup and view all the answers

    What is the main purpose of the Labour Relations Act, 1995 (Act 66 of 1995)?

    <p>Regulating collective bargaining and dispute resolution in the workplace</p> Signup and view all the answers

    What recommendation is provided for businesses to comply with the Employment Equity Act, 1998?

    <p>Develop an employment equity plan and conduct regular audits</p> Signup and view all the answers

    What impact does non-compliance with the National Credit Act, 2005 have on businesses?

    <p>Legal consequences and fines</p> Signup and view all the answers

    'Fair labor practices' mentioned in the text primarily refer to:

    <p>'Equal pay for equal work' principles</p> Signup and view all the answers

    How does the concept of quality impact brand loyalty in the Marketing function of a business?

    <p>It enhances brand loyalty through positive brand image.</p> Signup and view all the answers

    What is the primary focus of Total Quality Management (TQM) regarding employee training?

    <p>Emphasizing ongoing training for employees to enhance work quality.</p> Signup and view all the answers

    Which element of Total Quality Management (TQM) focuses on striving for excellence in meeting or exceeding customer expectations?

    <p>Total Client Satisfaction</p> Signup and view all the answers

    In what way does Quality Management (QM) differ from Quality Assurance (QA)?

    <p>QM focuses on continuous improvements, while QA emphasizes product testing.</p> Signup and view all the answers

    What is the significance of 'Continuous Improvements to Processes and Systems' in Total Quality Management (TQM)?

    <p>It emphasizes enhancing business processes to improve quality continuously.</p> Signup and view all the answers

    What role does 'Quality Control (QC)' play in fulfilling quality requirements in business operations?

    <p>It ensures product or service testing and inspections.</p> Signup and view all the answers

    What is the primary goal of implementing 'Total Quality Management (TQM)' in a business?

    <p>To ensure high-quality standards for customer satisfaction.</p> Signup and view all the answers

    'Continuous Skills Development' in Total Quality Management (TQM) emphasizes:

    <p>The importance of ongoing training for employee improvement.</p> Signup and view all the answers

    'Quality Assurance (QA)' differs from 'Quality Management (QM)' mainly as it:

    <p>Focuses on product/service quality standards rather than overall management improvement.</p> Signup and view all the answers

    What is the primary purpose of the Skills Development Act, 1998?

    <p>To enhance the skill levels of the South African workforce</p> Signup and view all the answers

    How does the Skills Development Act, 1998 impact businesses' operational costs?

    <p>It increases operational costs due to mandatory contributions to the Skills Development Levy</p> Signup and view all the answers

    What are some potential consequences for businesses failing to comply with the Skills Development Act, 1998?

    <p>They face penalties and risk missing out on grants and subsidies</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to promoting inclusivity in business practices?

    <p>By fostering a culture of continuous learning and development</p> Signup and view all the answers

    Which aspect of business operations does the Skills Development Act, 1998 specifically focus on?

    <p>Labor and employment standards</p> Signup and view all the answers

    What potential long-term benefit can businesses derive from complying with the Skills Development Act, 1998?

    <p>Improved productivity and competitiveness through a skilled workforce</p> Signup and view all the answers

    What is the primary goal of the Total Quality Management (TQM) element 'Continuous Skills Development'?

    <p>Improving employee work quality</p> Signup and view all the answers

    In the context of business operations, which sector requires a higher level of control to tailor services to meet customer needs?

    <p>Service Providers</p> Signup and view all the answers

    How does Quality Control (QC) differ from Quality Assurance (QA) in business operations?

    <p>QC ensures products meet quality standards, while QA provides confidence in the quality system.</p> Signup and view all the answers

    What is the role of 'Quality Circles' in Total Quality Management (TQM)?

    <p>Encouraging employee involvement in quality improvement initiatives</p> Signup and view all the answers

    How does Quality impact the Marketing function of a business?

    <p>Quality influences brand perception and loyalty</p> Signup and view all the answers

    Why is continuous improvement of processes important in Total Quality Management (TQM)?

    <p>TQM emphasizes the systematic examination and improvement of business processes</p> Signup and view all the answers

    Which business structure would benefit most from systematic quality management integrated into every department?

    <p>Large Enterprises</p> Signup and view all the answers

    What is the primary purpose of Quality Management (QM) as mentioned in the text?

    <p>Guiding continuous improvement of product and service quality</p> Signup and view all the answers

    What is a possible consequence of poorly implemented Total Quality Management (TQM) in businesses?

    <p>Demotivated employees</p> Signup and view all the answers

    Which aspect of Total Quality Management (TQM) focuses on continuous improvement through the PDCA cycle?

    <p>Improvement of Processes and Systems</p> Signup and view all the answers

    How does effective Total Quality Management (TQM) reduce costs for businesses?

    <p>By improving operational efficiency</p> Signup and view all the answers

    What does the concept of Quality Circles aim to encourage in businesses?

    <p>Discussion on process improvement</p> Signup and view all the answers

    Why is customer satisfaction regularly assessed in businesses implementing Total Quality Management (TQM)?

    <p>To adjust products or services accordingly</p> Signup and view all the answers

    How does poor quality impact businesses according to the text?

    <p>Customer complaints and returns</p> Signup and view all the answers

    What is the primary purpose of the Employment Equity Act, 1998 (Act 55 of 1998)?

    <p>Eliminate unfair discrimination in employment</p> Signup and view all the answers

    How does the National Credit Act, 2005 (Act 34 of 2005) impact businesses?

    <p>Imposes stricter criteria for credit granting</p> Signup and view all the answers

    What is the potential consequence of non-compliance with the Consumer Protection Act, 2008?

    <p>Legal challenges, fines, and reputational harm</p> Signup and view all the answers

    Why is it essential for businesses to adhere to fair labor practices according to the Labour Relations Act, 1995?

    <p>To promote economic development and peace in labor relations</p> Signup and view all the answers

    What does the Broad-Based Black Economic Empowerment Act, 2003 aim to accelerate?

    <p>Economic participation of black individuals</p> Signup and view all the answers

    How does non-compliance with the Basic Conditions of Employment Act, 1997 impact businesses?

    <p>Attracts penalties and back payments</p> Signup and view all the answers

    What is the main goal of the National Credit Act, 2005?

    <p>Protect consumers from over-indebtedness</p> Signup and view all the answers

    'Develop an employment equity plan, conduct regular audits' are recommendations for compliance under which act?

    <p>'Employment Equity Act, 1998'</p> Signup and view all the answers

    'Conduct thorough affordability assessments and adhere to responsible lending practices' are recommendations for compliance under which act?

    <p>'National Credit Act, 2005'</p> Signup and view all the answers

    In which sector would a business primarily interact with weather variations and natural disasters?

    <p>Primary Sector</p> Signup and view all the answers

    Which integration strategy involves a chain of coffee shops acquiring another similar chain?

    <p>Horizontal Integration</p> Signup and view all the answers

    What is the main purpose of the National Credit Act (NCA) with regard to businesses?

    <p>Regulating the credit industry for responsible lending and borrowing</p> Signup and view all the answers

    Which strategy involves businesses adding new, unrelated products or services aimed at current customers?

    <p>Horizontal Integration</p> Signup and view all the answers

    What is the implication for businesses not complying with the Broad-Based Black Economic Empowerment (BBBEE) requirements?

    <p>Requirement to comply across areas like ownership and skills development</p> Signup and view all the answers

    Which intensive strategy involves expanding into new markets, such as exporting goods to new countries?

    <p>Market Development</p> Signup and view all the answers

    What is the nature of control in the secondary sector regarding production processes?

    <p>Moderate control, able to optimize production processes</p> Signup and view all the answers

    'Divestiture/Divestment' as a defensive strategy primarily focuses on:

    <p>Selling off underperforming parts of the business</p> Signup and view all the answers

    Why is job analysis crucial in the recruitment process?

    <p>To understand job responsibilities and required qualifications</p> Signup and view all the answers

    Which component of the selection process focuses on verifying educational background and work history?

    <p>Background Checks</p> Signup and view all the answers

    What is the main goal of an orientation program in the induction process?

    <p>Integrating new hires into the organization</p> Signup and view all the answers

    How does 'Role Fit' contribute to successful placement within a company?

    <p>Aligns employee abilities with job requirements</p> Signup and view all the answers

    Why is developing a competitive salary structure important for businesses?

    <p>To attract and retain top talent</p> Signup and view all the answers

    What is a key benefit of providing fringe benefits to employees?

    <p>Improved health and well-being</p> Signup and view all the answers

    How does the Labour Relations Act influence workplace dynamics?

    <p>Regulating collective bargaining and dispute resolution</p> Signup and view all the answers

    What does the 'Implementation' phase of the strategic management process primarily involve?

    <p>Allocating resources effectively and mobilizing staff</p> Signup and view all the answers

    Which industrial analysis tool is most useful for understanding how political factors may impact a business?

    <p>PESTLE Analysis</p> Signup and view all the answers

    In what situations would 'Horizontal Integration' be most beneficial for a business?

    <p>When a business aims to expand within the same level</p> Signup and view all the answers

    What is the primary focus of 'Market Development' as an intensive strategy?

    <p>Entering new markets with existing products</p> Signup and view all the answers

    'Product Development' as an intensive strategy primarily involves:

    <p>Introducing new products into existing markets</p> Signup and view all the answers

    'Concentric Diversification' differs from 'Horizontal Diversification' by:

    <p>Adding new, related products or services</p> Signup and view all the answers

    'Divestiture' as a defensive strategy primarily involves:

    <p>Selling off underperforming portions of the company</p> Signup and view all the answers

    'Retrenchment' as a defensive strategy primarily focuses on:

    <p>Scaling down operations to become more financially stable</p> Signup and view all the answers

    'Backward Vertical Integration' differs from 'Forward Vertical Integration' by:

    <p>'Moving closer to the customer' vs. 'Moving closer to the source of raw materials'</p> Signup and view all the answers

    'Liquidation' as a defensive strategy involves:

    <p>'Closing down the business entirely'</p> Signup and view all the answers

    What is the primary purpose of the Skills Development Act, 1998 (Act 97 of 1998)?

    <p>To enhance the skill levels of the South African workforce</p> Signup and view all the answers

    How does the Skills Development Act, 1998 impact businesses in South Africa?

    <p>By increasing operational costs in the short term</p> Signup and view all the answers

    What are the potential consequences for businesses that do not comply with the Skills Development Act, 1998?

    <p>Penalties and missing out on grants</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to fostering a skilled workforce?

    <p>By mandating businesses to contribute to the Skills Development Levy</p> Signup and view all the answers

    In what way does non-compliance with the Skills Development Act, 1998 affect businesses?

    <p>By missing out on grants and subsidies available through compliance</p> Signup and view all the answers

    What aspect of business operations does the Skills Development Act, 1998 specifically aim to improve?

    <p>Enhancing the skill levels of the workforce</p> Signup and view all the answers

    What potential consequences does non-compliance with the Consumer Protection Act, 2008 have on businesses?

    <p>Legal challenges, fines, and reputational harm</p> Signup and view all the answers

    How does the Broad-Based Black Economic Empowerment Act, 2003 impact businesses?

    <p>Affects ownership structure, management, and business practices</p> Signup and view all the answers

    What is emphasized in the National Credit Act, 2005 regarding lending practices?

    <p>Strict criteria for granting credit</p> Signup and view all the answers

    What is the primary focus of the Employment Equity Act, 1998 regarding employment practices?

    <p>Promoting affirmative action and eliminating unfair discrimination</p> Signup and view all the answers

    Why is it essential for businesses to engage in collective bargaining according to the Labour Relations Act, 1995?

    <p>To promote peace in labor relations and democracy in the workplace</p> Signup and view all the answers

    What are the consequences of not adhering to fair labor practices as related to the Labour Relations Act, 1995?

    <p>Industrial action, legal disputes, and reputational damage</p> Signup and view all the answers

    How does the Basic Conditions of Employment Act, 1997 standardize working conditions across industries?

    <p>By setting minimum standards for working hours, leave entitlements, and termination rules</p> Signup and view all the answers

    In what way does the Employment Equity Act, 1998 impact HR policies within companies?

    <p>It requires significant changes to HR policies to implement equitable hiring practices</p> Signup and view all the answers

    What is the primary focus of the PDCA cycle in Total Quality Management?

    <p>Ensuring continuous improvement</p> Signup and view all the answers

    Which aspect of TQM focuses on discussing ways to improve processes and increase efficiency?

    <p>Quality Circles</p> Signup and view all the answers

    What is the potential consequence of poorly implemented Total Quality Management?

    <p>Demotivated employees</p> Signup and view all the answers

    How does effective Total Quality Management impact the cost of quality for businesses?

    <p>Improves operational efficiency</p> Signup and view all the answers

    In the context of the text, what is the main goal of businesses implementing Total Quality Management?

    <p>Enhanced customer satisfaction</p> Signup and view all the answers

    What distinguishes a business operating in the Primary Sector from those in the Secondary Sector?

    <p>Interacts mainly with the natural environment</p> Signup and view all the answers

    Which type of integration strategy involves a chain of coffee shops acquiring another similar chain?

    <p>Horizontal Integration</p> Signup and view all the answers

    What is a key characteristic of businesses utilizing Concentric Diversification?

    <p>Adding related products or services</p> Signup and view all the answers

    In which sector do businesses face challenges due to weather variations and natural disasters?

    <p>Primary Sector</p> Signup and view all the answers

    Which intensive strategy involves a business increasing its market share in existing markets?

    <p>Market Penetration</p> Signup and view all the answers

    What is a common defensive strategy for businesses facing financial instability?

    <p>Liquidation</p> Signup and view all the answers

    Which legislation promotes equitable employment practices and affirmative action in South Africa?

    <p>Employment Equity Act (EEA)</p> Signup and view all the answers

    What is a key aspect of evaluating strategies for improvement according to the text?

    <p>Comparing actual performance with expected outcomes</p> Signup and view all the answers

    In the context of industrial analysis tools, what does Porter's Five Forces primarily help businesses with?

    <p>Understanding the competitive landscape</p> Signup and view all the answers

    What is the primary purpose of diversification strategies in business?

    <p>Expanding business activities</p> Signup and view all the answers

    In strategic management, what does the Implementation phase primarily involve?

    <p>Putting formulated strategies into action</p> Signup and view all the answers

    Which tool is best suited for understanding how political, economic, and social factors impact a business?

    <p>PESTLE Analysis</p> Signup and view all the answers

    What does Market Development as an intensive strategy involve?

    <p>Entering new markets with existing products</p> Signup and view all the answers

    'Horizontal Integration' in business strategy primarily involves:

    <p>Expanding within the same level</p> Signup and view all the answers

    'Market Penetration' intensive strategy focuses on:

    <p>'Increasing market share within existing markets'</p> Signup and view all the answers

    'Concentric Diversification' involves:

    <p>'Adding new but related products or services'</p> Signup and view all the answers

    'Backward Vertical Integration' in business strategy refers to:

    <p>'Moving closer to the source of raw materials'</p> Signup and view all the answers

    What is the primary objective of conducting job analysis in the recruitment process?

    <p>To assess the competencies and skills required for the job</p> Signup and view all the answers

    Which component of induction focuses on introducing new employees to the organization's culture and values?

    <p>Orientation Programs</p> Signup and view all the answers

    What is the main aim of conducting preliminary screenings in the selection process?

    <p>To create a shortlist based on resume screening</p> Signup and view all the answers

    How does the Labour Relations Act influence business operations?

    <p>By regulating collective bargaining and dispute resolution</p> Signup and view all the answers

    What is the role of 'Matching' in the placement phase of Human Resource Management?

    <p>Aligning candidate abilities with job requirements</p> Signup and view all the answers

    How does 'Fringe Benefits' impact employers according to the text?

    <p>Reduces employee turnover rates</p> Signup and view all the answers

    'Induction' programs aim to integrate new hires into the organization by providing __________.

    <p>Job-specific mentoring and coaching support</p> Signup and view all the answers

    'Role Fit' in placement refers to ensuring that the selected individual _______.

    <p>Fits within the organizational structure and culture</p> Signup and view all the answers

    'Pay Scales' are determined based on experience, education, and skill level to ensure _______.

    <p>'Fair and Competitive' salary alignment</p> Signup and view all the answers

    What is the primary goal of the Employment Equity Act?

    <p>Promoting equal opportunity and affirmative action</p> Signup and view all the answers

    Why does quality significantly influence the success or failure of a business?

    <p>To meet or exceed customer expectations</p> Signup and view all the answers

    How does Total Quality Management (TQM) contribute to business success?

    <p>By emphasizing continuous improvements in processes and systems</p> Signup and view all the answers

    In what way can quality assurance (QA) benefit a business?

    <p>By ensuring products meet quality requirements</p> Signup and view all the answers

    What is the main focus of Total Quality Management (TQM) with regard to employee development?

    <p>Emphasizing ongoing training for employees</p> Signup and view all the answers

    Why is it crucial for businesses to adopt Total Quality Management (TQM)?

    <p>To ensure high-quality standards and customer satisfaction</p> Signup and view all the answers

    'Continuous Improvements to Processes and Systems' in TQM involves:

    <p>Examining processes systematically and making enhancements to improve quality</p> Signup and view all the answers

    What is the role of Quality Control (QC) in business operations?

    <p>Providing confidence that a product will fulfill quality requirements</p> Signup and view all the answers

    How does quality impact the Marketing function in a business?

    <p>By affecting brand loyalty and positive image</p> Signup and view all the answers

    What is the primary emphasis of the Skills Development Act?

    <p>Aiming to enhance skills and provide quality employment opportunities</p> Signup and view all the answers

    What is the primary focus of the Skills Development Act, 1998 in South Africa?

    <p>Developing the skill levels of the workforce</p> Signup and view all the answers

    How does non-compliance with the Skills Development Act, 1998 impact businesses?

    <p>Results in penalties and missing out on grants</p> Signup and view all the answers

    What is the main purpose of the Skills Development Levy required by the Skills Development Act, 1998?

    <p>To support training and development initiatives</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to improving business competitiveness in the market?

    <p>By fostering a skilled workforce through training</p> Signup and view all the answers

    What is one of the long-term benefits for businesses that comply with the Skills Development Act, 1998?

    <p>Tax incentives and a more skilled workforce</p> Signup and view all the answers

    How does the Skills Development Act, 1998 contribute to promoting inclusivity in the workplace?

    <p>By empowering individuals through training and development</p> Signup and view all the answers

    What is the impact of the National Credit Act, 2005, on businesses?

    <p>Imposes stricter criteria for granting credit, affecting sales strategy.</p> Signup and view all the answers

    What is a recommendation for compliance with the Basic Conditions of Employment Act, 1997?

    <p>Review and align HR policies with the Act's provisions.</p> Signup and view all the answers

    Why is non-compliance with the Broad-Based Black Economic Empowerment Act, 2003 detrimental to businesses?

    <p>Limits access to government contracts and business opportunities.</p> Signup and view all the answers

    What is a key purpose of the Labour Relations Act, 1995?

    <p>Providing a framework for collective bargaining in the workplace.</p> Signup and view all the answers

    How does the Employment Equity Act, 1998 impact businesses?

    <p>Demands equitable hiring practices to address past inequalities.</p> Signup and view all the answers

    What is an implication of non-compliance with the Consumer Protection Act, 2008?

    <p>Results in legal consequences, fines, and reputational harm.</p> Signup and view all the answers

    Why should companies invest in training programs according to the provided text?

    <p>To enhance workforce capabilities and skills.</p> Signup and view all the answers

    What is a consequence of failing to adhere to fair practices under the Labour Relations Act?

    <p>Legal consequences and penalties.</p> Signup and view all the answers

    Why does the Basic Conditions of Employment Act impact working hours and leave entitlements?

    <p>To standardize employment conditions across industries.</p> Signup and view all the answers

    What is a primary purpose of the Broad-Based Black Economic Empowerment Act?

    <p>To accelerate economic participation of black individuals.</p> Signup and view all the answers

    What is a key focus of Total Quality Management (TQM) in terms of employee development?

    <p>Ensuring employees have current knowledge and skills</p> Signup and view all the answers

    How does effective Total Quality Management (TQM) reduce costs for businesses?

    <p>Through improving operational efficiency</p> Signup and view all the answers

    What is a potential consequence for businesses that poorly implement Total Quality Management (TQM)?

    <p>Demotivated employees</p> Signup and view all the answers

    How does the PDCA cycle contribute to Total Quality Management (TQM)?

    <p>By ensuring continuous improvement</p> Signup and view all the answers

    What is a key aspect of Quality Circles within Total Quality Management (TQM)?

    <p>Discussing ways to improve processes</p> Signup and view all the answers

    In the context of the text, what is a potential benefit of businesses reducing the cost of quality through effective Total Quality Management (TQM)?

    <p>Enhanced operational efficiency</p> Signup and view all the answers

    How does the Employment Equity Act contribute to businesses in South Africa?

    <p>By advocating for equitable employment practices</p> Signup and view all the answers

    What is a key purpose of Total Quality Management (TQM) in business operations?

    <p>To enhance product quality through continuous improvement</p> Signup and view all the answers

    How does Quality Assurance (QA) differ from Quality Control (QC) in business operations?

    <p>QC ensures products meet quality requirements, while QA provides confidence in the quality system.</p> Signup and view all the answers

    What distinguishes the impact of high-quality standards on large businesses compared to sole traders?

    <p>Quality impacts brand perception in large businesses more than sole traders.</p> Signup and view all the answers

    What is a primary consideration in the relationship between Quality and the Marketing Function of a business?

    <p>Contributing to brand perception and loyalty</p> Signup and view all the answers

    Why is continuous training emphasized in Total Quality Management (TQM)?

    <p>To improve the quality of work over time</p> Signup and view all the answers

    In business operations, how does Total Client Satisfaction contribute to success?

    <p>By meeting or exceeding customer expectations</p> Signup and view all the answers

    What is a main focus of Quality Financial Management within a business?

    <p>Streamlining operational efficiency</p> Signup and view all the answers

    How do fair labor practices directly impact the organizational environment?

    <p>By promoting harmonious and productive work settings</p> Signup and view all the answers

    What is one of the primary goals of the Skills Development Act within a business context?

    <p>To improve the skills of the workforce</p> Signup and view all the answers

    Which sector involves transforming raw materials into products?

    <p>Secondary Sector</p> Signup and view all the answers

    What does 'Forward Vertical Integration' involve in business strategy?

    <p>Opening its own retail outlet</p> Signup and view all the answers

    Which strategy involves businesses adding related products or services?

    <p>Concentric Diversification</p> Signup and view all the answers

    What impact does the National Credit Act have on businesses?

    <p>Assessing borrowers' ability to repay</p> Signup and view all the answers

    'Liquidation' as a defensive strategy involves:

    <p>Dissolving the business entirely</p> Signup and view all the answers

    'Market Development' intensive strategy involves:

    <p>Expanding into new markets</p> Signup and view all the answers

    'Retrenchment' as a defensive strategy involves:

    <p>Reducing the size or scope of a business</p> Signup and view all the answers

    'Broad-Based Black Economic Empowerment' aims at distributing wealth across:

    <p>A broad spectrum of society</p> Signup and view all the answers

    'Quality Circles' in Total Quality Management (TQM) serve the purpose of:

    <p>Improving customer relations</p> Signup and view all the answers

    What is the primary objective of the recruitment process within Human Resource Management?

    <p>To attract a pool of qualified candidates to fill vacancies</p> Signup and view all the answers

    What is a major challenge faced in the recruitment process according to the text?

    <p>Reducing time-to-hire</p> Signup and view all the answers

    During the selection process, what is the purpose of conducting background checks?

    <p>To verify educational background and work history</p> Signup and view all the answers

    What is a key component of the induction process in Human Resource Management?

    <p>Job-specific training programs</p> Signup and view all the answers

    In the context of placement, what does 'Role Fit' primarily refer to?

    <p>Aligning selected candidates with job responsibilities</p> Signup and view all the answers

    When determining salaries, what does 'Pay Scales' primarily aim to establish?

    <p>Grades and steps based on experience and skill level</p> Signup and view all the answers

    What is the purpose of fringe benefits in employee compensation packages?

    <p>Enhancing job satisfaction and loyalty</p> Signup and view all the answers

    How does legislation, such as the Labour Relations Act, impact human resource management in businesses?

    <p>By governing collective bargaining and industrial relations</p> Signup and view all the answers

    What is the main focus of the strategic management process formulation phase?

    <p>Identifying internal strengths and weaknesses of a business</p> Signup and view all the answers

    Which industrial analysis tool helps businesses identify political, economic, social, and technological factors impacting their operations?

    <p>PESTLE Analysis</p> Signup and view all the answers

    What is a key aspect considered during the implementation phase of the strategic management process?

    <p>Effective resource allocation and staff mobilization</p> Signup and view all the answers

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