ILP Training: Introduction to TATA and TCS

About TATA and TCS

• TATA Group founded in 1868 by Jamshedji Tata, originally as a small trading company.
• TATA's tagline: "Leadership and Trust since 1868."
• TATA Sons majority owned (66% equity) by TATA Charitable Trust.

TATA Values

• Integrity: Upholding honesty, fairness, and transparency.
• Responsibility: Committing to social principles and environmental sustainability.
• Pioneering: Fostering innovation and creative solutions.
• Unity: Emphasizing teamwork, mutual respect, and care.
• Excellence: Striving for high standards and dedication in all endeavors.

TCS Values

• Leading Change: Empowering individuals to instigate change.
• Integrity: Acting ethically at all times.
• Respect for Individuals: Honoring all individuals regardless of background.
• Excellence: Continuous personal and professional development.
• Learning and Sharing: Promoting knowledge exchange.

TATA Group Overview

• TATA is a global enterprise with a presence in 150 countries.
• Comprises 12 business verticals including IT, Steel, and Financial Services.

TCS Overview

• Established in 1968, TCS operates in over 300 offices across 50+ countries.
• Serves 2,700+ global clients, achieving a revenue of $27.3 billion in FY 2023.
• Workforce consists of 608,985 employees, with 35.8% being women from 152 nationalities.
• Proactive initiatives like #IncludeToExcel for hiring people with disabilities and reintegrating women professionals with career gaps.

TCS Business Structure

• Operates in distinct domains: IT, Business Process Services (BPS), and IT Infrastructure Services (IT IS).

TCS Career Progression

• Career trajectory includes Team Member, Team Lead, Manager, and Delivery Manager roles.

Customer Focus

• Companies recognized for exceptional customer focus include TCS (IT), HDFC (Banking), Zomato (Food Delivery), MakeMyTrip (Travel), and Amazon (Product Delivery).
• Importance of customers:
  • Revenue generation and providing valuable feedback.
  • Loyalty leading to repeat business and positive word-of-mouth.

Types of Customers at TCS

• Differentiates between clients who seek professional services and end customers who benefit from products/services.
• Engages with both client and end customer processes.
• Internally supports various customer-oriented initiatives.