IHG Acronym Glossary Flashcards

Questions and Answers

What does AAP stand for?

Average Annual Profit

Accountability Action Plan

Annual Assessment Program

Affirmative Action Plan (correct)

What is the Americans with Disabilities Act (ADA)?

An act passed in 1992 that provides for equal access to employment for persons with disabilities.

What does ADR stand for?

Average Daily Rate

What does AHMA stand for?

American Hotel Motel Association Signup and view all the answers

What is amortization?

The process of writing off an asset investment over its projected life. Signup and view all the answers

What is A/R?

Accounts Receivable Signup and view all the answers

What does ARI represent?

Average Rate Index Signup and view all the answers

What is B4B?

Best For Breakfast Signup and view all the answers

What is a Banquet Event Order (BEO)?

A document that provides details about a group event for hotel departments. Signup and view all the answers

What does BOGO stand for?

Buy One Get One Promotions Signup and view all the answers

What does BP stand for?

Business Partner Signup and view all the answers

What is a Business Services Center (BSC)?

A shared services center that provides accounts payable and expense report processing. Signup and view all the answers

What is a Business Travel Agency (BTA)?

An agency that works with IHG for travel arrangements. Signup and view all the answers

What does CAPS stand for?

Combined Attitude and Perception Survey Signup and view all the answers

What is a Capital Commitment and Approval Form (CCA)?

A form used to outline capital commitments and required approvals. Signup and view all the answers

What are Company Managed Hotels (CMH)?

Hotels owned and/or operated by InterContinental Hotels Group. Signup and view all the answers

What does COB stand for?

Close Of Business Signup and view all the answers

What is a Continuous Quality Improvement Process (CQIP)?

A regular meeting to discuss how to improve hotel quality. Signup and view all the answers

What does CRO mean?

Central Reservation Office Signup and view all the answers

What does CTP represent?

Contribution to Profit Signup and view all the answers

What is a Document Management System (DMS)?

A process for processing and approving invoices online. Signup and view all the answers

What does DOA stand for?

Delegation of Authority Signup and view all the answers

What is a Daily Revenue System (DRS)?

A process for transmitting daily revenue results to the home office. Signup and view all the answers

What is an Employee Assistance Program (EAP)?

A program offering free resources for employees such as counseling. Signup and view all the answers

What does EBITA stand for?

Earnings Before Interest, Taxes, Depreciation, Amortization Signup and view all the answers

What is an EEO-1 Report?

A report filed annually indicating workforce composition by race and sex. Signup and view all the answers

What is an E-Form?

An HRIS form for personnel related activities. Signup and view all the answers

What is an Executive Committee (EC)?

The General Manager and their direct reports Signup and view all the answers

What does FFE stand for?

Furniture, Fixtures and Equipment Signup and view all the answers

Study Notes

Acronym Definitions

AAP: Affirmative Action Plan, required annual report for federal contractors with 50+ employees and $50,000+ in contracts, outlines deficiencies and goals.
ADA: Americans with Disabilities Act, passed in 1992 to ensure equal access to employment and services for individuals with disabilities.
ADR: Average Daily Rate, the average room rate charged by hotels, factoring in rack and discounted rates.
AHMA: American Hotel Motel Association, a key organization representing the hotel and motel industry.
Amortization: The gradual write-off of an asset’s cost over its useful life, applicable to mortgages and loans.
A/R: Accounts Receivables, the process of tracking payments owed by customers, reviewed monthly.
ARI: Average Rate Index, calculated by dividing a hotel's ADR by the ADR of its competitive set, indicating performance.
B4B: Best For Breakfast, a breakfast standard in midscale full-service properties.
BEO: Banquet Event Order, crucial document detailing all specifics of an event, including group name, setup, payment method, and menu.
BOGO: Buy One Get One Promotions, a sales incentive where purchasing one item qualifies the buyer for a second item at no additional cost.
BP: Business Partner, refers to any external business entity collaborating with IHG.
BSC: Business Services Center, centralized processing hub for accounts payable and expense reports for IHG-managed hotels.
BTA: Business Travel Agency, travel agency associations that facilitate IHG bookings.
CAPS: Combined attitude and perception survey to gauge employee satisfaction within the organization.
CCA: Capital Commitment and Approval Form, documentation for investment approvals within IHG.
CMH (now HMG): Company Managed Hotels, refers to hotels owned and operated directly by InterContinental Hotels Group.
COB: Close Of Business, a term denoting the end of operations for a business day.
CQIP: Continuous Quality Improvement Process, regular meetings aimed at improving hotel quality based on guest feedback.
CRO: Central Reservation Office, central hub for managing guest reservations.
CTP: Contribution to Profit, calculated by deducting rent, interest, depreciation, and taxes from Gross Operating Profit.
DMS: Document Management System, facilitates online invoice processing, review, and approval for hotel accounting.
DOA: Delegation of Authority, defines signature and approval limits for IHG-managed properties.
DRS: Daily Revenue System, tracks and shares daily revenue results across properties, compared against budgets.
EAP: Employee Assistance Program, free counseling services for employees covering financial and mental health support.
EBITA: Earnings before interest, taxes, depreciation, and amortization, a key measure of profitability within IHG's financial reports.
EEO-1 Report: Annual report documenting workforce composition across facilities by race, sex, and job category.
E-Form: HRIS form used for various personnel actions like job status changes and promotions.
Executive Committee (EC): Comprised of the General Manager and their direct reports, known as the Operating Committee in some hotels.
FFE: Furniture, Fixtures, and Equipment, encompassing items used to furnish and equip hotel spaces.

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Study various acronyms related to IHG, including AAP and ADA. Each card provides a definition and context for the terms used in workplace and legal settings. Perfect for those looking to familiarize themselves with key industry terms.