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Identifying Skill Gaps in the Workplace

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Questions and Answers

How are Key Performance Indicators (KPIs) useful for businesses?

Determining career progression

Assessing employee satisfaction

Identifying competency gaps (correct)

Managing financial records

What is a method mentioned in the text to assess employee skills?

Exams and quizzes (correct)

Employee self-assessment

Employee feedback forms

360-Degree Reviews

In the context of skill gap identification, what does a 360-Degree Review involve?

Feedback from peers, managers, customers, and employees (correct)

Only feedback from managers

Feedback from clients and vendors only

Soliciting feedback through employee surveys

How can employee surveys be limiting when used for feedback?

They lack qualitative data Signup and view all the answers

Why are trends in overall performance considered important in business?

To identify skill gaps effectively Signup and view all the answers

What should you do if the customer wants to take control of the demo?

Go along with the customer's suggestions Signup and view all the answers

How should a good demonstration be used in the sales process?

As a proof point Signup and view all the answers

Why is it advised not to repeat features in a product demo?

Repetition makes the product demo boring Signup and view all the answers

What should you avoid when conducting a product demo?

Using jargon or techie-talk Signup and view all the answers

What should you do after giving a demo to ensure customer satisfaction?

Check if the prospect understands and is satisfied Signup and view all the answers