ICT, ITeS, BPO: Key Concepts

ICT Definition

• ICT stands for Information and Communication Technology.

ITeS Definition

• ITeS stands for Information Technology enabled Services.
• ITeS improves business quality of service.
• ITeS is also known as web-enabled or remote services.

Information Technology Definition

• IT is creating, managing, storing, and exchanging information.
• IT includes all types of technology used to deal with information, such as hardware and software.

Computer Data Processing

• Computers take data as input.
• Computers process data and produce results as output.

Data Types

• Raw facts and figures are referred to as data.
• The result of data processing is information.

Benefits of IT in Business

• Reaching more potential customers.
• Providing better service to customers.

BPO Definition

• BPO stands for Business Process Outsourcing.

BPM Definition

• BPM stands for Business Process Management.

BPO in India

• The BPO service industry is thriving in India due to:
  • Investment in hi-tech hardware and software.
  • Encouragement from the Indian government.

MNC Definition

• MNC stands for Multinational Companies.
• MNCs typically have their headquarters outside of India.

IT in Homes

• IT is used at home for:
• Playing games.
• Surfing the web.
• Sending emails.

PC Components

• A PC should have the following to play CDs:
  • CD-ROM drive.
  • Sound card.
  • Speakers

Embedded Software Examples

• Products with embedded software include:
  • Washing machines.
  • Microwaves.
  • Refrigerators.

Computer Storage

• Storage options in computers include:
  • Appointment schedules.
  • Lists of contacts.
  • Important files.

Library IT Use

• Barcodes on books facilitate:
  • Keeping track of books.
  • Checking the availability of specific books.

Computers in Offices

• Computers are used to perform office work more effectively.

ICT Integration

• E-learning and smart-board presentations demonstrate the integration of ICT in the classroom.

LMS Definition

• LMS stands for Learning Management System.

IT Applications

• IT is used in:
  • Education.
  • Libraries.
  • Entertainment.

Computer Use in Business

• Business organizations use computers for:
  • Budgeting.
  • Sales analysis.
  • Financial forecasting.
  • Maintaining stocks.

E-Commerce

• Business transactions over the Internet are called E-Commerce.

PIN Definition

• PIN, in reference to credit cards, stands for Personal Identification Number.

Smart Cards

• Smart cards (credit and debit cards) have a metallic strip that stores the user's PIN and account number.

Design Applications

• CAD or Computer Aided Manufacturing (CAM) applications are used for:
  • Drawing
  • Designing
  • Simulating
  • Testing designs

CAD Definition

• CAD stands for Computer Aided Design.

Computer Uses

• Computers are used for:
  • Storing large amounts of data.
  • Performing complex calculations.
  • Visualizing 3D objects.

Money Transfers

• Money transfers can be done via:
  • NEFT
  • RTGS

ATM Definition

• ATM (in banking) stands for Automated Teller Machines.

ATM Functions

• Bank customers use ATMs to:
  • Withdraw cash.
  • Deposit cash.
  • View current balances.

Computers in Hospitals

• Hospitals use computerized machines to:
  • Record brain activity.
  • Record heart activity.

Medical Imaging

• CAT scans give three-dimensional (3D) images of different body parts.
• MRI stands for Magnetic Resonance Imaging.
• MRI machines provide a digital impression of internal organs using strong magnetic fields.
• ECG stands for Electrocardiogram.
• Electrocardiogram (ECG) Machines monitor heart beats.
• EEG (Electro - encephalography) Machines record brain activity.

IT in Education

• Learning Management Systems (LMS) are used to manage school systems.

Digital Communication

• Digital communication uses software such as Skype, WhatsApp, Gmail, Facebook, Instagram and Twitter.

IT in Banking

• Computers handle recurring deposits (e-RD), fixed deposits (e-FD), and money transfers (NEFT, RTGS).

Technology in Healthcare

• ICT applications include patient record management, ECG, EEG, Ultrasound, and CT scans.

Software and Applications

• Antivirus Software:
  • Regularly updating antivirus software protects against viruses.
• Encryption Tools:
  • Protect important files using encryption tools.
• Computer Aided Design (CAD):
  • CAD is used to visualize 3D objects.

Precautions for Safe ICT Use

• Password Security:
  • Use strong passwords for system login and email.
• Privacy:
  • Clear computer history, if a computer is shared with others
• Links:
  • Avoid clicking on unknown links.

IT-BPM Sub-Sectors

• IT Services: - Sub sector of IT-BPM industy
• Software Products: - Sub sector of IT-BPM industy
• Business Process Management: - Sub sector of IT-BPM industy
• Engineering Research and Development: - Sub sector of IT-BPM industy

Everyday IT Examples

• Examples include washing machines and microwave ovens.
• Computers store important work, appointments, and contacts.

IT in Libraries

• Computer software is used to issue and return books.
• Barcodes help track books and their availability.

IT in Education

• ICT Education processes include:

1. E-learning classrooms.
2. Smart-board presentations.
3. Experiment videos.
4. Image and video creation.

Indian Government IT Services

• IT enabled services to the people by the Indian government include:
  • https://uidai.gov.in
  • https://www.incometaxindia.gov.in
  • https://parivahan.gov.in/parivahan
  • http://www.upsc.gov.in
  • https://eci.gov.in

Explore ICT (Information and Communication Technology), ITeS (Information Technology enabled Services), and BPO (Business Process Outsourcing). Learn about data processing, data types, and the benefits of IT in business. Understand BPM and the thriving BPO industry in India.