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BPO Terms Review: Pointers to Remember

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Questions and Answers

What is the primary language used in the business process outsourcing industry?

Spanish

French

Mandarin

English (correct)

What happens to the clock during Daylight Saving Time in the United States?

The clock is moved one hour ahead (correct)

The clock is moved one hour back

The clock remains unchanged

The clock is moved two hours ahead

What is the purpose of an outbound call center?

To conduct market research

To call customers for billing or service related matters (correct)

To receive customer calls for assistance

To provide technical support

What is offshore outsourcing?

Outsourcing a business process to an external company in a different country Signup and view all the answers

What is the purpose of a shared service?

To provide specialized services to internal business units Signup and view all the answers

What is insourcing?

Bringing a business process back in-house Signup and view all the answers

What is the primary focus of back office outsourcing?

Providing administrative support and management Signup and view all the answers

Why do companies opt for outsourcing?

To reduce cost and focus on core business Signup and view all the answers

What is the primary characteristic of a blended call center?

Handling both incoming and outgoing customer calls Signup and view all the answers

What is the main reason the Philippines is an ideal location for BPO?

72% of the population is English proficient Signup and view all the answers

What is the primary benefit of inshore outsourcing?

Looking for an affiliate company in a different state or city Signup and view all the answers

What is the primary reason companies consider offshoring?

Access to qualified personnel abroad for technical professions Signup and view all the answers