10 Questions
What is the requirement for the 'from' field when sending a new message from a shared email box?
It must be from the shared email box
Why must the coordinator add their signature block to the bottom of the email?
To ensure consistency in the email signature
What is the default Outlook setting for marking emails as 'read'?
When the email is highlighted and the user clicks off the message
What is the purpose of unchecking the boxes in the 'Reading Pane' settings?
To prevent marking items as read when viewed in the Reading Pane
What happens when an email is highlighted and the user clicks off the message in Outlook?
The email is marked as read
Who should be contacted with questions about the shared email inbox?
The supervisor
What is the purpose of selecting the correct email box from the 'From' dropdown?
To ensure the sent message saves in the shared email box sent folder
Where is the 'Reading Pane' setting located in Outlook?
In the 'File' menu, under 'Options', under 'Mail', under 'Outlook Panes'
What is the result of not unchecking the boxes in the 'Reading Pane' settings?
Unworked messages will be marked as read
Why is it important to change the default Outlook setting for marking emails as 'read'?
To prevent shared email inboxes from having unworked messages marked as 'read'
This quiz covers the rules and guidelines for managing ICAP/VRT shared email boxes, including folder organization and category use. Learn how to efficiently monitor and respond to incoming emails and manage each inbox effectively. Understand the importance of categories in identifying email types.
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