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ICAP/VRT Shared Email Box Rules

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Questions and Answers

What is the requirement for the 'from' field when sending a new message from a shared email box?

It must be from the individual's email
It can be from either the shared email box or the individual's email
It must be from the shared email box (correct)
It is not necessary to specify the 'from' field

Why must the coordinator add their signature block to the bottom of the email?

To add a personal touch to the email
To make the email look more professional
To ensure consistency in the email signature (correct)
To make the email longer

What is the default Outlook setting for marking emails as 'read'?

When the email is replied to
When the email is opened
When the email is highlighted and the user clicks off the message (correct)
When the email is deleted

What is the purpose of unchecking the boxes in the 'Reading Pane' settings?

To prevent marking items as read when viewed in the Reading Pane (A) Signup and view all the answers

What happens when an email is highlighted and the user clicks off the message in Outlook?

The email is marked as read (B) Signup and view all the answers

Who should be contacted with questions about the shared email inbox?

The supervisor (D) Signup and view all the answers

What is the purpose of selecting the correct email box from the 'From' dropdown?

To ensure the sent message saves in the shared email box sent folder (A) Signup and view all the answers

Where is the 'Reading Pane' setting located in Outlook?

In the 'File' menu, under 'Options', under 'Mail', under 'Outlook Panes' (B) Signup and view all the answers

What is the result of not unchecking the boxes in the 'Reading Pane' settings?

Unworked messages will be marked as read (B) Signup and view all the answers

Why is it important to change the default Outlook setting for marking emails as 'read'?

To prevent shared email inboxes from having unworked messages marked as 'read' (B) Signup and view all the answers