IATA Airport Handling Training Overview
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What process must occur before passengers can board the aircraft?

  • Passengers must check in their baggage
  • Boarding pass must be scanned and validated (correct)
  • Check-in counters must close
  • Passengers must pass through security

    • Electronic boarding passes are less commonly used than paper boarding passes.

    False (B)

    Name one specialized service that must be provided to passengers upon request.

    Services for passengers with disabilities

    Passengers with medical requirements, such as those requiring __________, may need specialized services.

    <p>oxygen</p> Signup and view all the answers

    Match the following services with their descriptions:

    <p>Unaccompanied minors = Special assistance for children traveling alone VIPs = Additional services for very important passengers Damaged baggage handling = Assistance with baggage that is not in good condition Baggage Storage = Facility for safely keeping baggage before check-in</p> Signup and view all the answers

    What is one of the responsibilities of PGSAs before a flight departs?

    <p>Liaising with suppliers and service providers (D)</p> Signup and view all the answers

    Ramp services include providing drinking water to the aircraft before departure.

    <p>True (A)</p> Signup and view all the answers

    What service do airports provide for passengers who need to keep their baggage safe prior to check-in?

    <p>Baggage Storage service</p> Signup and view all the answers

    What function has shifted from the check-in counter to the departure gate due to automated options?

    <p>Passenger acceptance (B)</p> Signup and view all the answers

    Passengers can access lounges without any restrictions based on their ticket class.

    <p>False (B)</p> Signup and view all the answers

    What should boarding cards include?

    <p>The time to arrive at the gate, boarding time, and/or gate closure time.</p> Signup and view all the answers

    Departure gates may require passengers to take a ______ or bus to reach them.

    <p>train</p> Signup and view all the answers

    Why is it important for PGSA to manage passenger flow at the gate?

    <p>To ensure smooth and efficient processing times (D)</p> Signup and view all the answers

    All airport boarding announcements are made live by ground staff.

    <p>False (B)</p> Signup and view all the answers

    What must passengers undergo at the boarding gate for security purposes?

    <p>Security screening of their carry-on baggage.</p> Signup and view all the answers

    Match the following functions at the boarding gate:

    <p>Passenger acceptance = Managed by PGSA Security screening = Ensuring safety of passengers Boarding pass verification = Confirming passenger identity Duty-free shopping = Retail options available</p> Signup and view all the answers

    Which organization does the course primarily support training for?

    <p>International Air Transport Association (IATA) (B)</p> Signup and view all the answers

    IATA represents 50% of the total air traffic worldwide.

    <p>False (B)</p> Signup and view all the answers

    What type of training formats does IATA Training offer?

    <p>Classroom, self-study, or in-house formats</p> Signup and view all the answers

    IATA Training has trained over _____ students from its inception.

    <p>1,000,000</p> Signup and view all the answers

    Which of the following is NOT a key feature of IATA Training?

    <p>Responsible for airline ticket pricing (A)</p> Signup and view all the answers

    Match the following IATA publications with their focus areas:

    <p>Airport Handling Manual (AHM) = Airport operations and handling procedures Safety Audit for Ground Operations (ISAGO) = Safety and security practices at airports Passenger Services Conference Resolutions Manual (PSCRM) = Standards for passenger services IATA Training Centres = Support and tutoring for IATA courses</p> Signup and view all the answers

    IATA training qualifications are recognized and respected globally.

    <p>True (A)</p> Signup and view all the answers

    What revenue does the aviation industry generate yearly?

    <p>$800 billion</p> Signup and view all the answers

    What is primarily provided by a ground handling company in relation to airlines?

    <p>Ramp and ground handling services (B)</p> Signup and view all the answers

    The Ramp VR course offers a standard classroom experience without technology.

    <p>False (B)</p> Signup and view all the answers

    What is the importance of load control management for an aircraft?

    <p>To ensure the overall weight and balance of the aircraft for safe and efficient flight.</p> Signup and view all the answers

    Security screening is essential for ensuring passenger and baggage safety starting from the moment they enter the __________.

    <p>terminal</p> Signup and view all the answers

    Match the following types of ground services with their description:

    <p>Load Control = Management of aircraft weight and balance Cargo and Mail Services = Loading of freight and postal items onto the aircraft Support Services = Provision of logistics and catering for flights Security Services = Screening of passengers and baggage for safety</p> Signup and view all the answers

    Which course offers self-study options and is recognized by IATA?

    <p>Airport Ramp Services Course (C)</p> Signup and view all the answers

    Support services for airlines include cleaning and catering but not logistics.

    <p>False (B)</p> Signup and view all the answers

    Name a key responsibility of the flight operations team during departure.

    <p>Communication with the cockpit crew.</p> Signup and view all the answers

    The Computer Reservation System (CRS) provides an easy-to-use, intuitive _________________________________ as part of the PGSA/Administrator's working desktop environment.

    <p>interface</p> Signup and view all the answers

    List three types of databases which are internal to the CRS.

    <p>User, Schedule, Reservations</p> Signup and view all the answers

    A user of the CRS would be governed by whether they are a guest or a registered user.

    <p>True (A)</p> Signup and view all the answers

    It is unnecessary to confirm a blocked ticket, or else the reservation will be canceled.

    <p>False (B)</p> Signup and view all the answers

    Which database will the CRS access to charge the cost of the ticket(s) to the user?

    <p>Reservations (D)</p> Signup and view all the answers

    The integrity of the CRS is maintained because only ______________________________ has the right to change system parameters, such as pricing policy.

    <p>authorized personnel</p> Signup and view all the answers

    What is one of the key capabilities of the CRS?

    <p>Booking of a ticket (B)</p> Signup and view all the answers

    Match the following systems with their functions:

    <p>CRS = Booking tickets DCS = Processing passengers and baggage Database = Storing user information Integrity = Maintaining system reliability</p> Signup and view all the answers

    What is the primary purpose of check-in in an airport system?

    <p>To recognize and accept passengers and their baggage for the flight (C)</p> Signup and view all the answers

    Self-check-in kiosks are designed to assist passengers with the check-in process.

    <p>True (A)</p> Signup and view all the answers

    What role does the PGSA play during the check-in process?

    <p>To assist passengers who have difficulty using the CUSS system.</p> Signup and view all the answers

    Passengers can receive their boarding pass electronically or as a ______.

    <p>printed version</p> Signup and view all the answers

    Match the following components of the check-in process with their functions:

    <p>Passport verification = Check the identity and travel documents of the passenger Baggage fees = Collect fees for checked luggage if needed Electronic boarding pass = Automatically sent to the passenger 24 hours before departure Ancillary services = Offer upgrades or priority services during check-in</p> Signup and view all the answers

    Which option is a feature of the CUSS system?

    <p>Travel document verification (C)</p> Signup and view all the answers

    Automated check-in occurs 12 hours before the flight departure.

    <p>False (B)</p> Signup and view all the answers

    What is the goal of evolving technology in the airport check-in process?

    <p>To save time and improve the passenger experience.</p> Signup and view all the answers

    Study Notes

    IATA Airport Handling Training

    • IATA's training complements the IATA Airport Handling Manual (AHM), IATA Safety Audit for Ground Operations (ISAGO), and Passenger Services Conference Resolutions Manual (PSCRM).
    • Students should purchase IATA publications from the IATA Online Store (https://store.iata.org/).

    IATA About

    • IATA is a trade association for airlines, representing 290 airlines (83% of total air traffic).
    • Website: www.iata.org

    IATA Training

    • Over 1 million students have enrolled.
    • 100,000+ aviation professionals are trained annually.
    • 350+ courses covering IATA's expertise and industry standards.
    • Training options include classroom, self-study, and in-house.
    • Graduates receive globally recognized qualifications.

    IATA Training Partners

    • IATA Authorized Training Centers provide tutoring support for self-study students.
    • Website for a list of centers: www.iata.org/training-atc

    Career Development

    • Aviation is a global industry with over $800 billion in revenue.
    • IATA Training offers courses for various career levels.

    Passenger Ground Services Agent (PGSA) Responsibilities

    • PGSA roles are shifting, with more passengers checking in at the gate.
    • Processing: PGSA monitor passenger queues to manage check-in smoothly.
    • Lounge Access: Passengers with airline status or first/business class may utilize airline lounges usually in the airside area.
    • Communication: PGSA communicate important boarding information such as gate numbers and arrival/boarding times. Boarding passes may include arrival times and gate closure times.
    • Amenities: Passengers can access food, beverages, retail (and duty-free) options at the gate.
    • Security: Passengers and baggage undergo security checks (central or at the gate).
    • Boarding: Passengers' boarding passes are verified, scanned either by PGSAs or passengers themselves at self-boarding gates.
    • Baggage: Checked baggage is loaded onto the aircraft before departure.
    • Specialized Services: Various needs like unaccompanied minors, disabled passengers, VIPs require special provisions.Airlines may also handle flight interruptions, passenger/airline complaints, and lost/damaged baggage.

    Ramp Services

    • These services ensure pre-flight preparations involving baggage loading, aircraft water and lavatory preparation.
    • Ground handling companies usually perform these services under agreement.
    • Training is available: eLearning, self-study or instructor-led. VR course on ramp procedures.

    Load Control, Communications and Flight Operations

    • Load control (weight and balance) is important for safety and efficiency.
    • Communication between ground and flight crew is essential.
    • Operations involve flight preparations for various scenarios and crew tasks.
    • Ground handling companies usually provide these services.

    Cargo & Mail Services

    • Cargo and mail are loaded onto the aircraft.
    • Ground handling companies handle these activities.

    Support Services

    • Support services cover airline representative support, logistics, aircraft cleaning, and catering.
    • PGSAs may verify catering requirements.

    Security Services

    • Safety and security are critical in airline operations with security checkpoints at airports.
    • Security screening is performed by airport law enforcement or private security agencies.

    Computer Reservation System (CRS)

    • The CRS has a user-friendly interface.
    • Internal databases include User, Schedule, and Reservation databases.
    • CRS system users are either guests or registered users.
    • Blocking a ticket prevents cancellation if not confirmed.
    • CRS accesses the User database to charge users for tickets.

    Departure Control System (DCS)

    • DCS facilitates the check-in and boarding process.
    • Flight data (passenger information, seat requests) is transferred from the CRS to the DCS 24 hours prior.
    • Check-in involves recognizing and accepting passengers for a flight.
    • Self-check-in kiosks and CUSS (Common User Self Service) guide passengers through the process.
    • PGSAs assist with check-in procedures.
    • The process is recorded and controllable in the DCS.
    • Passengers use computers, tablets, or mobiles (or even smartwatches).
    • Automated check-ins are available, automating the process 24 hours before.

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    Description

    This quiz provides an overview of IATA's Airport Handling Training program, including its alignment with various manuals and the extensive range of training options available. Discover how IATA supports aviation professionals through recognized qualifications and a network of training partners.

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