IATA Airport Handling Course

The International Air Transport Association (IATA) is a trade association for airlines worldwide, representing a significant portion of the global air traffic.

IATA's training programs aim to develop skilled aviation professionals, contributing to a safe, secure, and sustainable aviation industry.

IATA Training offers courses designed to equip individuals with the necessary knowledge and skills to excel in various aviation careers.

IATA Training provides flexible learning options, including classroom-based, self-paced, and in-house programs, catering to diverse learning preferences and budgets.

IATA Training courses are recognized and valued globally, providing graduates with a competitive edge in the aviation job market.

IATA Training emphasizes a structured, step-by-step learning approach, allowing learners to progress through the curriculum effectively.

The lATA Airport Handling Manual (AHM), lATA Safety Audit for Ground Operations (ISAGO), and Passenger Services Conference Resolutions Manual (PSCRM) serve as essential references for aviation professionals.

IATA Training courses are designed to align with the content and requirements outlined in the lATA Airport Handling Manual (AHM), lATA Safety Audit for Ground Operations (ISAGO), and Passenger Services Conference Resolutions Manual (PSCRM).

Government agencies responsible for enforcing national laws and managing threats.

Military forces used for policing purposes.

Services like immigration, customs, and airport security that indirectly support law enforcement.

Involving private companies in providing security and support services.

The transfer of government responsibility for aviation operations to private companies.

The United Nations agency responsible for setting international aviation standards.

Airlines are the main users of airports and must comply with safety and security regulations.

Airport owners or operators manage the airport, balancing quality of service and profitability.

Agreements between countries that allow airlines to operate flights between them, regulating the number of destinations, routes, and services.

International organization that sets the standards and regulations for international civil aviation.

Governments play a vital role in regulating and promoting safe and efficient aviation operations through policies and regulations.

Governments are responsible for law enforcement and security at airports, ensuring passenger and airport safety.

Airlines play a significant role as representatives of their respective countries, promoting tourism and international relations.

Deregulation and privatization of airlines have brought numerous benefits to the aviation industry, including increased efficiency and competition.

Organizations that handle the transportation of goods by air, coordinating shipments from origin to destination.

Individuals responsible for operating aircraft, ensuring safe and punctual flights.

Services provided on the ground before and after a flight, ensuring smooth operations and passenger satisfaction.

A company that provides a variety of services on the ground, such as baggage handling, aircraft fueling, and passenger assistance.

Ensuring the aircraft is properly loaded, balanced, and ready for takeoff, involving communication between ground and flight crew.

Services that focus on the management and transportation of cargo and mail on an aircraft, a vital part of airline operations.

These services include providing assistance to airline representatives, cleaning and maintaining the aircraft, and ensuring the aircraft is ready for the next flight.

A crucial aspect of airline operations, ensuring passenger and baggage security from the moment they enter the terminal.

This agreement outlines the services a ground handling company will provide to an airline, ensuring streamlined operations.

An immersive training program provided by IATA that focuses on developing skills and expertise in ramp handling operations.

The IATA Safety Audit for Ground Operations (ISAGO) is a set of standards and recommended practices that evaluates the management and control systems of ground handling services for airlines.

The ISAGO Standards Manual is used by IATA auditors to assess ground handling companies based on the ISAGO standards.

The IGOM (International Ground Operations Manual) contains basic safety procedures for ground handling providers when delivering services to airlines.

The AHM (Airport Handling Manual) is a guide to recommended industry standards and procedures for ground handling companies.

AHM 753 ensures baggage is tracked at four points throughout its journey for visibility and improved baggage management.

PSCRM (Passenger Services Conference Resolutions Manual) and the AHM are comprehensive sources for best practices in baggage procedures, including acceptance, security, handling, tracing, claims, delivery, loss, pilferage, and damaged baggage.

The AHM is a useful guide for PGSA (Personalized Ground Service Agent) when handling passengers.

The ISAGO Standards Manual focuses on ground handling services for airlines, covering load control, passenger and baggage handling, aircraft handling and loading, aircraft ground movement, and cargo and mail handling.

A system used by airlines for managing reservations and passenger information, enabling booking, rescheduling, and cancellation of tickets.

A global network that connects travel agencies, airlines, and other travel providers, enabling easy access to flight information and bookings.

The role of a CRS is to provide a centralized system for booking, managing, and modifying flight reservations. It acts as the primary interface between airlines and their customers, travel agents, and other travel partners.

A CRS allows users to search for available flights, select desired seats, enter passenger information, make payments, and receive confirmation for their booked flight.

A CRS allows passengers to change their existing flight schedules, adjusting the date, time, or destination of their journey.

A CRS allows passengers to cancel their flight reservations, providing a way to receive refunds or credits for unused tickets. It also handles the cancellation of individual passenger segments or entire bookings.

A CRS allows users to access information about the status of flights, delays, cancellations, and other relevant flight updates.

A CRS may offer additional functionalities such as managing frequent flyer programs, handling baggage information, and providing access to special services like wheelchair assistance.