IATA Airport Handling Course
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Questions and Answers

What percentage of total air traffic is represented by the International Air Transport Association (IATA)?

  • 83% (correct)
  • 90%
  • 70%
  • 76%

    • IATA offers only in-classroom training solutions for its courses.

    False

    How many aviation professionals does IATA train each year?

    100,000+

    IATA's training helps generate more than $______ billion in revenues for the aviation industry.

    <p>800</p> Signup and view all the answers

    Match the following IATA trainings with their respective focuses:

    <p>Airport Handling Manual (AHM) = Ground operations training ISAGO = Safety audits for ground operations PSCRM = Passenger services regulations IATA qualifications = Career recognition worldwide</p> Signup and view all the answers

    Which of the following statements about IATA training is FALSE?

    <p>All IATA qualifications are only recognized within the United States.</p> Signup and view all the answers

    IATA only focuses on passenger services training.

    <p>False</p> Signup and view all the answers

    Name one way that IATA training helps in career development.

    <p>Provides recognized qualifications</p> Signup and view all the answers

    What is one benefit of government deregulation and privatization of commercial aviation?

    <p>Enhanced tourism and commerce for stakeholders.</p> Signup and view all the answers

    Governments do not influence airline operations in any country.

    <p>False</p> Signup and view all the answers

    What are 'Freedoms of the Air'?

    <p>Agreements that allow airlines to operate in foreign countries.</p> Signup and view all the answers

    Airlines must sign a bilateral agreement with foreign governments to operate in their airspace based on __________.

    <p>Freedoms of the Air</p> Signup and view all the answers

    Match the following entities with their roles in aviation:

    <p>Government Regulatory Agencies = Implement policies and regulation Airline Owners = Operate and manage airlines Air Crews = Conduct flight operations Airport Security Agencies = Enforce security protocols</p> Signup and view all the answers

    Which organization are governments obliged to implement security regimes according to?

    <p>International Civil Aviation Organization (ICAO)</p> Signup and view all the answers

    Airfreight forwarders and postal services are not considered stakeholders in airport operations.

    <p>False</p> Signup and view all the answers

    What is one primary responsibility of government agencies related to airports?

    <p>Policing national laws impacting airport security.</p> Signup and view all the answers

    What is the key role of governments in aviation security?

    <p>Managing compliance with national laws and threats</p> Signup and view all the answers

    All governments rely exclusively on military policing for aviation security.

    <p>False</p> Signup and view all the answers

    What does ICAO stand for?

    <p>International Civil Aviation Organization</p> Signup and view all the answers

    Airports can be either government funded or __________ owned.

    <p>privately</p> Signup and view all the answers

    Which of the following areas is NOT covered in the ISAGO Standards Manual?

    <p>Baggage Loss Procedures</p> Signup and view all the answers

    Match the following roles with their responsibilities in aviation:

    <p>Government = Manage compliance with national laws ICAO = Set international aviation safety standards Airlines = Maintain local safety and security standards Airport Owners = Balance quality of service and profitability</p> Signup and view all the answers

    Which of the following is a challenge for airport owners and operators?

    <p>Balancing quality of service with profitability</p> Signup and view all the answers

    AHM 753 tracks baggage at two points in the journey.

    <p>False</p> Signup and view all the answers

    What does the acronym IGOM stand for?

    <p>Ground Operations Manual</p> Signup and view all the answers

    ICAO mandates that each government must create its own national security programs.

    <p>True</p> Signup and view all the answers

    The _____ Manual provides a comprehensive source for best practice baggage procedures.

    <p>Airport Handling</p> Signup and view all the answers

    What is one indirect policing service mentioned for managing compliance?

    <p>Immigration</p> Signup and view all the answers

    What type of services are classified as ground and ramp handling services?

    <p>Airport ramp services</p> Signup and view all the answers

    Which practice is focused on to decrease the number of mishandled baggage?

    <p>Baggage Tracking</p> Signup and view all the answers

    Ramp services personnel do not communicate with the flight crew during operations.

    <p>False</p> Signup and view all the answers

    Match the following documents with their primary focus:

    <p>ISAGO Standards Manual = Assessment of ground handling services Airport Handling Manual (AHM) = Best practices for baggage handling Ground Operations Manual (IGOM) = Baseline safety procedures AHM 753 = Baggage tracking procedures</p> Signup and view all the answers

    What is one of the essential areas of focus for airlines regarding operational safety?

    <p>Security</p> Signup and view all the answers

    Cargo and mail are loaded aboard the aircraft prior to __________.

    <p>departure</p> Signup and view all the answers

    Registered ground handling companies are audited against ISAGO standards.

    <p>True</p> Signup and view all the answers

    Which course offers an immersive ramp experience?

    <p>Ramp VR</p> Signup and view all the answers

    The GOSM can be downloaded for free from the IATA website at _____

    <p><a href="http://www.iata.org/ISAGO">http://www.iata.org/ISAGO</a></p> Signup and view all the answers

    Match the following services with their descriptions:

    <p>Load Control = Management of aircraft weight and balance Cargo Services = Loading of mail and general cargo on aircraft Security Services = Screening of passengers and baggage Support Services = Provision of cleaning and catering for flights</p> Signup and view all the answers

    Ground handling agreements are not necessary for airlines to provide ramp services.

    <p>False</p> Signup and view all the answers

    Who typically provides security screening services at airports?

    <p>Airport law enforcement agency or private security agency</p> Signup and view all the answers

    What is the primary function of a Departure Control System (DCS)?

    <p>To enter passenger information and manage boarding processes</p> Signup and view all the answers

    A valid boarding pass is issued only after passenger information is recorded in the DCS.

    <p>True</p> Signup and view all the answers

    Name one of the common systems used for Global Distribution Services (GDS).

    <p>Amadeus</p> Signup and view all the answers

    The DCS may interact with customs or border control security agencies to perform ______ vetting.

    <p>security</p> Signup and view all the answers

    Match the following systems with their primary function:

    <p>CRS = Reservations and ticketing DCS = Boarding and passenger information management GDS = Distribution of travel services PGSA = Passenger handling services</p> Signup and view all the answers

    Which of the following tasks is NOT performed by the DCS?

    <p>Optimizing travel itineraries</p> Signup and view all the answers

    Personnel providing passenger handling services need special training according to the ISAGO standard.

    <p>True</p> Signup and view all the answers

    What is one of the system objectives of a Computer Reservations System (CRS)?

    <p>To reserve or block a ticket</p> Signup and view all the answers

    Study Notes

    IATA Airport Handling Course

    • Course designed to complement lATA AHM, ISAGO, and PSCRM
    • Recommend purchasing lATA publications from their online store
    • Aims to develop knowledge for Passenger Ground Services Agent roles

    About IATA

    • International Air Transport Association (lATA)
    • Represents 290 airlines (83% of global air traffic)
    • Website: www.iata.org

    IATA Training

    • Over 1,000,000 students
    • Trains over 100,000 aviation professionals annually
    • 350+ courses covering IATA expertise
    • Flexible training (classroom, self-study, in-house)
    • IATA qualifications are globally recognized

    Career Development

    • Aviation is a global industry with >$800B in revenue
    • IATA Training provides courses for all experience levels

    IATA Training Partners

    Course Structure

    • Building-block approach for skill development
    • Interactions with various entities:
      • Government regulatory agencies
      • Law enforcement/security agencies
      • International regulatory organizations
      • Airline owners/operators
      • Airport owners/operators
      • Airfreight forwarders/postal services
      • Air crews
      • Airline ground staff/handling agents
      • Airline/airport suppliers/subcontractors

    Government Regulatory Agencies

    • Crucial stakeholders for airport operations
    • Bilateral agreements for airline operation
    • ICAO agreements mandate local security regimes

    Government Agencies (Law Enforcement/Security)

    • Varied approaches to airport security (military, civil, combined)
    • Includes immigration, customs, quarantine, passenger screening, and cargo handling

    International Regulatory Organizations (e.g., ICAO)

    • United Nations-mandated, global involvement
    • Sets and monitors airport safety/security standards
    • National security programs based on Annex 17 of ICAO

    Airline Owners/Operators

    • Comply with local safety/security standards
    • Regulatory compliance vs profitability in a privatized environment

    Airport Owners/Operators

    • Government-funded or privately owned
    • Balancing quality service with profitability
    • Ground and ramp handling services typically provided by a ground handling company

    Load Control, Communications, and Flight Operations

    • Load control for aircraft safety/efficiency
    • Ground/flight deck communication
    • Flight operations preparation, crew administration
    • Often handled by ground handling companies

    Cargo & Mail Services

    • Cargo, mail loading prior to departure
    • Services outsourced through ground handling agreements

    Support Services

    • Support for airline representatives, logistics, aircraft cleaning, catering needs
    • PGSA involvement with catering details

    Security Services

    • Passenger/baggage security screening
    • Essential to airline operations
    • Performed by airport law enforcement or private security
    • Comprehensive baggage procedures (acceptance, security, handling, tracking, claims, etc.)
    • Importance of tracking baggage at 4 points
    • AHM 753 & Baggage Reference Manual

    ISAGO Standards Manual

    • Assess ground handling service management and control systems
    • IATA Auditors audit registered ground handling companies
    • Covers organization, load control, passenger/baggage handling, aircraft handling/loading, ground movement, and cargo/mail handling
    • Passenger handling section is relevant for PGSAs.

    Airport Handling Manual (AHM)

    • Recommended industry standards/procedures
    • IGOM baseline safety procedures for ground handling companies
    • Passenger handling, ramp handling, load control, cargo/mail covered

    Computer Reservation & Departure Control Systems (DCS)

    • Connecting with reservation systems (CRS)
    • Entering passenger details, seat selection, baggage, documentation, security vetting
    • Generating boarding passes/baggage tags
    • Departure gate confirmation, passenger list, cargo dispatch

    Computer Reservation Systems (CRS)

    • System objectives, context, functional requirements
    • Ticket reservation/blocking, rescheduling, cancellation
    • Non-functional requirements
    • Interfaces with Global Distribution System (GDS)
    • Focus on airline seats
    • Common CRS providers (Amadeus, Abacus, Travelport, Sabre, Navitaire, Radixx)

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    Related Documents

    Passenger Ground Services Course Book PDF

    Description

    This course complements IATA's AHM, ISAGO, and PSCRM programs, aimed at enhancing the knowledge essential for roles as Passenger Ground Services Agents. It provides a flexible training approach suitable for all experience levels, aimed at developing skills critical to the aviation industry.

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