Podcast
Questions and Answers
All investigations seek answers to how many fundamental questions?
All investigations seek answers to how many fundamental questions?
Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview?
Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview?
Which of the following types of questions should NOT be used in an interview?
Which of the following types of questions should NOT be used in an interview?
Which governing body's legal statute governs whether an interview may be tape-recorded?
Which governing body's legal statute governs whether an interview may be tape-recorded?
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Which of the following is a role of the National Center for Missing Children and Exploited Children?
Which of the following is a role of the National Center for Missing Children and Exploited Children?
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Which of the following is NOT a reason that management would close an investigation?
Which of the following is NOT a reason that management would close an investigation?
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Which of the following is an example of a tort committed by a security officer that may result in civil litigation and liability?
Which of the following is an example of a tort committed by a security officer that may result in civil litigation and liability?
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A good report writer has a balanced blend of which of these?
A good report writer has a balanced blend of which of these?
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Which of the following is in a medical record?
Which of the following is in a medical record?
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A security officer should carry a notebook for all of the following reasons except which one?
A security officer should carry a notebook for all of the following reasons except which one?
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A warrant is issued by whom?
A warrant is issued by whom?
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Which of the following is NOT one of the basic steps in report writing?
Which of the following is NOT one of the basic steps in report writing?
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Define ADA.
Define ADA.
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When should reports be written?
When should reports be written?
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Which of the following is NOT a time of heightened risk in an emergency department or behavioral patient care unit?
Which of the following is NOT a time of heightened risk in an emergency department or behavioral patient care unit?
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In any trial, who is the trier of law?
In any trial, who is the trier of law?
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In criminal law, how must guilt be determined?
In criminal law, how must guilt be determined?
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Which of the following is NOT one of the most common forms used by security officers in reporting incidents?
Which of the following is NOT one of the most common forms used by security officers in reporting incidents?
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Which of the following does NOT regulate and accredit healthcare facilities?
Which of the following does NOT regulate and accredit healthcare facilities?
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Which of the following is NOT a type of mental health unit?
Which of the following is NOT a type of mental health unit?
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Which agency provides guidelines on preventing workplace violence?
Which agency provides guidelines on preventing workplace violence?
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The general rule for keeping reports is how long?
The general rule for keeping reports is how long?
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Which of these departments in the healthcare organization does NOT commonly use security reports?
Which of these departments in the healthcare organization does NOT commonly use security reports?
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Which external groups should NOT be provided a copy of a security incident report?
Which external groups should NOT be provided a copy of a security incident report?
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The average length of a patient stay in an acute care hospital is how long?
The average length of a patient stay in an acute care hospital is how long?
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Who is the patient's advocate during a hospital stay?
Who is the patient's advocate during a hospital stay?
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The Centers for Medicare and Medicaid Services (CMS) is a division of which of the following?
The Centers for Medicare and Medicaid Services (CMS) is a division of which of the following?
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Which of the following are credentialed to admit patients to the hospital?
Which of the following are credentialed to admit patients to the hospital?
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Which type of unit takes a patient who no longer requires specific medical treatment on an inpatient basis but cannot be returned home?
Which type of unit takes a patient who no longer requires specific medical treatment on an inpatient basis but cannot be returned home?
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Which of the following are examples of schedule II substances?
Which of the following are examples of schedule II substances?
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Which of the following staff may enter the compounding area in a pharmacy?
Which of the following staff may enter the compounding area in a pharmacy?
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Which of the following defines over-the-counter medications?
Which of the following defines over-the-counter medications?
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Which of the following is NOT true about video surveillance?
Which of the following is NOT true about video surveillance?
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In which year was the Controlled Substances Act (CSA) enacted?
In which year was the Controlled Substances Act (CSA) enacted?
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Which of the following is NOT an example of a drug diversion method?
Which of the following is NOT an example of a drug diversion method?
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Which of the following is true of behavioral patients in emergency departments?
Which of the following is true of behavioral patients in emergency departments?
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Which of these actions is a HIPAA violation?
Which of these actions is a HIPAA violation?
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Which of these conditions make it difficult to work effectively with behavioral patients?
Which of these conditions make it difficult to work effectively with behavioral patients?
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Which statement best describes the ways to secure the medical records department?
Which statement best describes the ways to secure the medical records department?
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Which of the following is NOT one of the classifications of healthcare organizations in Chapter one?
Which of the following is NOT one of the classifications of healthcare organizations in Chapter one?
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Which of the following is NOT a risk issue for healthcare?
Which of the following is NOT a risk issue for healthcare?
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Which of the following is usually at the top of the organizational chart?
Which of the following is usually at the top of the organizational chart?
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Which of the following statements best describes employees?
Which of the following statements best describes employees?
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Security uses senior management's endorsement to build what kind of program?
Security uses senior management's endorsement to build what kind of program?
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How should friendships and interpersonal relationships between security officers and staff members from other departments be treated?
How should friendships and interpersonal relationships between security officers and staff members from other departments be treated?
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Which of the following allows a department to assess its cost-effectiveness within an organization?
Which of the following allows a department to assess its cost-effectiveness within an organization?
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What should the most primary overriding concern of any security department be?
What should the most primary overriding concern of any security department be?
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Which of the following are skills a security professional should have and use at all times?
Which of the following are skills a security professional should have and use at all times?
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Why are vendors potentially a high security risk to a healthcare facility?
Why are vendors potentially a high security risk to a healthcare facility?
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In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family?
In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family?
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Which of the following is not an example of an external customer?
Which of the following is not an example of an external customer?
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Which of the following does NOT help the security uniform communicate an appropriate message to the public?
Which of the following does NOT help the security uniform communicate an appropriate message to the public?
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Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
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What is the relationship between employees and management sometimes called?
What is the relationship between employees and management sometimes called?
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Which of the following may union members NOT do during picketing?
Which of the following may union members NOT do during picketing?
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Which of the following is NOT a true statement about customers' perceptions of their experience?
Which of the following is NOT a true statement about customers' perceptions of their experience?
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Which of the following is NOT one of the three powerful, personal reasons to provide great customer service?
Which of the following is NOT one of the three powerful, personal reasons to provide great customer service?
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Which of the following describes the main objective of good customer service?
Which of the following describes the main objective of good customer service?
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Which of the following is the definition of a customer?
Which of the following is the definition of a customer?
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Which of the following is NOT a common technique to use while providing good customer service?
Which of the following is NOT a common technique to use while providing good customer service?
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The Joint Commission requires that risk assessments be conducted how often?
The Joint Commission requires that risk assessments be conducted how often?
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Which of the following is NOT a true statement?
Which of the following is NOT a true statement?
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Which of the following is NOT an ongoing or functional work team?
Which of the following is NOT an ongoing or functional work team?
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What is a misdemeanor?
What is a misdemeanor?
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To be successful, teams need which of the following?
To be successful, teams need which of the following?
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What is the definition of crowd control?
What is the definition of crowd control?
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Which of the following is NOT a stage of team development?
Which of the following is NOT a stage of team development?
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Failure of teams can usually be attributed to what?
Failure of teams can usually be attributed to what?
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Which of the following is NOT an opportunity derived from patrol?
Which of the following is NOT an opportunity derived from patrol?
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Which is the most common patrol approach?
Which is the most common patrol approach?
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Which of the following are the three key elements of a good patrol?
Which of the following are the three key elements of a good patrol?
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Which type of patrol covers all areas equally with high visibility?
Which type of patrol covers all areas equally with high visibility?
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Which one of these is an example of something you should do while patrolling?
Which one of these is an example of something you should do while patrolling?
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What patient information can be given to the security officer by a clinician?
What patient information can be given to the security officer by a clinician?
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What should facility employees do when they hear an announcement of a child abduction?
What should facility employees do when they hear an announcement of a child abduction?
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Security officers must interact in a professional manner with which group of people?
Security officers must interact in a professional manner with which group of people?
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Which trait or skill is NOT desirable for a security officer to possess?
Which trait or skill is NOT desirable for a security officer to possess?
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When an infant abduction is suspected, what should security's first response be?
When an infant abduction is suspected, what should security's first response be?
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In which way is a security officer likely to interact with a patient?
In which way is a security officer likely to interact with a patient?
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Which is the most common location where missing patients are found?
Which is the most common location where missing patients are found?
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Which of the following should a security officer NOT do when interacting with a visitor?
Which of the following should a security officer NOT do when interacting with a visitor?
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Which accreditation body mandates the provision of a secure healthcare environment?
Which accreditation body mandates the provision of a secure healthcare environment?
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Generally, a security officer does what during a robbery?
Generally, a security officer does what during a robbery?
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Which of the following is NOT a disadvantage of a protective vest?
Which of the following is NOT a disadvantage of a protective vest?
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Which of the following items is NOT security equipment?
Which of the following items is NOT security equipment?
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Which factor can contribute to behavior escalation in a patient?
Which factor can contribute to behavior escalation in a patient?
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Which of the following does NOT apply when an officer has decided to use force for self-defense or to defend another person?
Which of the following does NOT apply when an officer has decided to use force for self-defense or to defend another person?
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Which of the following is a professional attribute?
Which of the following is a professional attribute?
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The self-disciplined officer does NOT do which of the following?
The self-disciplined officer does NOT do which of the following?
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Non-verbal communication accounts for what percentage of communication?
Non-verbal communication accounts for what percentage of communication?
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Which organization developed a code of ethics for healthcare security?
Which organization developed a code of ethics for healthcare security?
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Which of the following is NOT an IAHSS course?
Which of the following is NOT an IAHSS course?
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When speaking with a patient, visitor or staff member, you should always be mindful of what characteristics of your speech?
When speaking with a patient, visitor or staff member, you should always be mindful of what characteristics of your speech?
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What is the key factor in tactical deployment?
What is the key factor in tactical deployment?
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During a contact, what is the general recommended distance between you and the individual?
During a contact, what is the general recommended distance between you and the individual?
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What is your primary goal on using tactical evaluation?
What is your primary goal on using tactical evaluation?
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Which of the following do the initials CPTED stand for?
Which of the following do the initials CPTED stand for?
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What is the force continuum?
What is the force continuum?
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What is the overall goal in using any physical intervention?
What is the overall goal in using any physical intervention?
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Which of the following does NOT describe how security can staff the emergency department or a behavioral patient care unit?
Which of the following does NOT describe how security can staff the emergency department or a behavioral patient care unit?
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Study Notes
Healthcare Organization Classifications
- Healthcare organizations classified into proprietorship, not-for-profit, government-supported, but not individual healthcare.
Risk Issues in Healthcare
- Issues include drug management, predominantly female staff, and public access; high percentage of technical staff is not a risk issue.
Organizational Hierarchy
- The Board of Directors usually occupies the top position on an organizational chart.
Employee Definition
- All staff directly employed by the facility are considered employees.
Security Program Development
- A strong and effective security program relies on senior management's support.
Interpersonal Relationships
- Friendships between security officers and other staff should be encouraged with education on ethics to avoid favoritism.
Cost-Effectiveness Assessment
- Bench-marking aids departments in evaluating their cost-effectiveness within an organization.
Security Department Focus
- The primary concern for any security department must be the safety and well-being of individuals on the premises.
Essential Skills for Security Professionals
- Good observation, communication skills, and tolerance are crucial attributes for security personnel.
Vendor Risks
- Vendors pose high security risks due to their access to sensitive areas with minimal familiarity among staff.
Patient-Centered Care Philosophy
- Patients have the authority to define who is considered part of their family if they are competent to do so.
External vs Internal Customers
- Employees do not qualify as external customers; they are considered internal customers.
Security Uniform Messaging
- A clean, well-maintained uniform communicates positively to the public; improperly worn uniforms detract from that message.
Security Officer Professionalism
- Confidence is a desirable quality; bad attitude, dishonesty, and impoliteness are examples of undesirable officer behavior.
Employee Relations
- The relationship between employees and management is commonly referred to as employee relations.
Union Picketing Limitations
- Union members may not block entrances during picketing.
Customer Interaction Perception
- Customer perceptions are shaped by interactions, which are influenced both by verbal and non-verbal cues.
Customer Service Objectives
- The main goal of quality customer service is to leave the customer with a positive impression.
Definition of a Customer
- A customer encompasses anyone with whom an individual interacts.
Good Customer Service Practices
- Acknowledging customer needs and showing appropriate body language are essential; inappropriate body language should be avoided.
Risk Assessment Frequency
- The Joint Commission mandates that risk assessments occur annually.
Team Building Realities
- Effective team building enhances decision ownership; it does not marginally contribute to this goal.
Work Team Types
- Project teams differ from ongoing teams; they are not considered functional work teams.
Misdemeanor Definition
- Misdemeanors are defined as any offenses that are not felonies.
Team Success Factors
- Successful teams require resources, defined boundaries, and clear goals.
Crowd Control Definition
- Crowd control refers to managing unlawful public assemblies.
Stages of Team Development
- Forming, norming, and storming are recognized stages; ending is not a defined stage in team development.
Team Failure Causes
- Team failures can stem from unclear purposes, lack of buy-in, or a culture that favors individual achievement.
Patrol Opportunities
- Effective patrols enable building community relationships and improving communication.
Common Patrol Approaches
- Conspicuous patrols are the most frequent and aim for high visibility.
Patrol Practices
- Security officers should communicate their presence to employees during patrols.
Clinician Role in Patient Info
- Clinicians can share critical patient information with security relevant to their responsibilities.
Response to Child Abduction Announcements
- Employees should report to assigned areas and look for potential suspicious individuals during child abduction alerts.
Interaction with Various Groups
- Security officers must professionally interact with patients, visitors, employees, and physicians.
Security Officer Traits
- Desirable traits include strong communication and compassion; speaking loudly is not necessary.
Immediate Response to Infant Abduction
- In suspected infant abduction, the immediate priority is to check all exits and stop individuals potentially concealing a baby.
Common Missing Patient Locations
- Missing patients are most frequently located near cafeterias or entrances.
Visitor Interaction Protocol
- Security officers should avoid sarcasm and maintain respect and empathy towards visitors.
Accreditation for Secure Environments
- The Joint Commission requires secure environments in healthcare settings.
Robbery Situational Response
- During a robbery, officers should observe and report without direct confrontation.
Protective Vest Limitations
- Discomfort and expense are considered disadvantages of protective vests, while they aid in injury prevention.
Security Equipment Identification
- Flashlights, radios, and handcuffs are classified as security equipment; CPR pocket masks are not.
Patient Behavior Escalation Factors
- Factors such as food selection can contribute to a patient's behavioral escalation.
Use of Force in Security
- When using force, the action must be reasonable, prudent, defensible but not necessarily painful.
Professional Attributes in Security
- Attributes include image, posture, attitude, and initiative.
Self-Discipline in Officers
- Self-disciplined officers seek improvement and engagement rather than viewing routine duties as wasteful.
Non-Verbal Communication Impact
- Non-verbal communication represents 94% of total communication.
Ethical Standards in Healthcare Security
- The International Association for Healthcare Security and Safety established a code of ethics for the profession.
IAHSS Course Offerings
- Courses cover certifications for healthcare security; CPR is not included as an IAHSS course.
Characteristics of Speech in Interactions
- Tone, variation, and cadence are key speech characteristics to consider when communicating.
Tactical Deployment Factors
- Control of distance is a critical factor when deploying security tactics.
Recommended Distance in Encounters
- It is generally advised to maintain a distance of 4 to 6 feet during contact with individuals.
Tactical Evaluation Goals
- The primary aim is to assess the level of threat present in a given situation.
Meaning of CPTED
- CPTED stands for Crime Prevention Through Environmental Design.
Force Continuum Explanation
- Describes the escalating force an officer may apply to gain compliance from a subject.
Goals of Physical Intervention
- The goal is to seek compliance or impede a subject rather than causing pain.
Security Roles in Emergency Departments
- Security can provide consistent coverage and supplemental support in emergency and behavioral care units.
Fundamental Questions in Investigations
- Investigations aim to answer six foundational questions to guide the inquiry process.
Interview Conduct Responsibilities
- Security officers must ensure impartiality, sensitivity, and confidentiality when interviewing; impatience is not acceptable.
Interview Question Types
- Leading questions should not be used; open-ended and specific questions are preferred.
Legal Governance on Interviews
- State statutes regulate the legality of tape-recording interviews.
National Center for Missing Children Roles
- This organization offers resources and training suggestions for improving healthcare security against abductions.
Closing Investigations
- Management may close an investigation when all leads are exhausted or the event has been resolved; the situation being corrected is not a reason.
Tort Examples by Security Officers
- Excessive force, false arrests, and malicious prosecution are examples of torts that can trigger civil liability.
Attributes of Good Report Writers
- Effective report writing requires a blend of attitude, skills, and knowledge.### Security Officer Responsibilities
- A security officer should maintain a notebook for incident reports, emergency contacts, and safety hazards.
- Tracking food orders is not a responsibility of a security officer's notebook.
Warrant Issuance
- Warrants are issued by judicial officers rather than law enforcement or attorneys.
Report Writing Process
- Basic steps in report writing include gathering information, recording data, and writing the report.
- Examining the report is not considered a basic step in the writing process.
Americans with Disabilities Act (ADA)
- ADA stands for the Americans with Disabilities Act, which safeguards the rights of individuals with disabilities.
Timing for Report Writing
- Reports should be completed by the end of the shift to ensure timely documentation.
Emergency Department Risks
- Risks are heightened during meal delivery and patient transportation.
- Voluntary hospitalization is not considered a high-risk time compared to involuntary hospitalization.
Legal Roles in Trials
- The judge serves as the trier of law in any trial setting, distinguishing legal from factual questions.
Determining Guilt in Criminal Law
- Guilt must be established beyond a reasonable doubt in criminal cases.
Common Security Reports
- The most common forms of security reports include security incident reports and supplemental reports.
- Investigation security reports are not typically used by security officers.
Healthcare Facility Regulations
- Organizations like CMS, OSHA, and The Joint Commission regulate and accredit healthcare facilities.
- The International Association for Healthcare Security and Safety (IAHSS) does not have a regulatory role.
Types of Mental Health Units
- Common types of mental health units include closed, open, and outpatient units.
- "Closed caption" is not recognized as a type of mental health unit.
Workplace Violence Prevention Guidelines
- OSHA provides guidelines for preventing workplace violence in healthcare settings.
Report Retention Guidelines
- Security reports should be kept for a minimum of five to seven years.
Security Report Utilization
- Departments such as administration, human resources, and public relations commonly utilize security reports.
- Nutrition services typically do not use security reports.
Disclosure of Security Incident Reports
- Security incident reports should not be provided to newspapers.
Patient Stays in Acute Care Hospitals
- The average hospital stay in acute care is approximately 25 to 30 days.
Patient Advocacy in Hospitals
- Nurses serve as the patient's advocate during their hospital stay, alongside medical staff.
CMS Association
- The Centers for Medicare and Medicaid Services (CMS) operate under the US Department of Health and Human Services.
Patient Admission Credentials
- Only attending physicians have the credentials to admit patients to hospitals.
Transition Units in Healthcare
- Transition units cater to patients needing care who cannot return home but don't require inpatient treatment.
Schedule II Substances
- Schedule II substances include morphine, cocaine, and methadone, recognized for their potential for abuse.
Pharmacy Compounding Area Access
- Access to the compounding area in pharmacies is restricted to licensed pharmacists.
Over-the-Counter Medications
- Over-the-counter medications are those that do not require prescriptions and are available to consumers directly.
Video Surveillance Guidelines
- Video surveillance should be operational at all times; dummy cameras are not acceptable as legitimate surveillance tools.
Controlled Substances Act (CSA)
- The Controlled Substances Act was enacted in 1970 to regulate drug substances.
Drug Diversion Methods
- Examples of drug diversion include fraudulent prescriptions and falsification of patient charts.
- Obtaining a prescription from a physician is not considered drug diversion.
Behavioral Patients in Emergency Departments
- Behavioral patients often experience longer stays and require empathetic management and safety considerations.
HIPAA Violations
- Several actions, such as disclosing patient conditions and leaving confidential documents visible, constitute violations of HIPAA.
Challenges with Behavioral Patients
- Drug and alcohol impairment significantly complicates effective interactions with behavioral patients.
Medical Records Department Security
- Securing medical records departments involves access control systems like locks, combination entries, and biometric readers.
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Test your knowledge of healthcare organization classifications and risk issues with these IAHSS flashcards. This study guide covers essential concepts found in Chapter One, helping you prepare effectively for your exams.