IAHSS Study Guide Flashcards

Questions and Answers

All investigations seek answers to how many fundamental questions?

Six (correct)

Four

Three

Eight

Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview?

Confidentiality

Sensitivity

Impartiality

Impatience (correct)

Which of the following types of questions should NOT be used in an interview?

Open ended

Specific

Includes an option

Leading (correct)

Which governing body's legal statute governs whether an interview may be tape-recorded?

State Signup and view all the answers

Which of the following is a role of the National Center for Missing Children and Exploited Children?

All of the above Signup and view all the answers

Which of the following is NOT a reason that management would close an investigation?

The situation was corrected Signup and view all the answers

Which of the following is an example of a tort committed by a security officer that may result in civil litigation and liability?

All of the above Signup and view all the answers

A good report writer has a balanced blend of which of these?

Attitude, skills, knowledge Signup and view all the answers

Which of the following is in a medical record?

All of the above Signup and view all the answers

A security officer should carry a notebook for all of the following reasons except which one?

To keep track of food orders Signup and view all the answers

A warrant is issued by whom?

A judicial officer Signup and view all the answers

Which of the following is NOT one of the basic steps in report writing?

Examine the report Signup and view all the answers

Define ADA.

Americans with Disabilities Act Signup and view all the answers

When should reports be written?

By the end of the shift Signup and view all the answers

Which of the following is NOT a time of heightened risk in an emergency department or behavioral patient care unit?

Voluntary hospitalization Signup and view all the answers

In any trial, who is the trier of law?

The judge Signup and view all the answers

In criminal law, how must guilt be determined?

Beyond a reasonable doubt Signup and view all the answers

Which of the following is NOT one of the most common forms used by security officers in reporting incidents?

Investigation security report Signup and view all the answers

Which of the following does NOT regulate and accredit healthcare facilities?

International Association for Healthcare Security and Safety (IAHSS) Signup and view all the answers

Which of the following is NOT a type of mental health unit?

Closed caption Signup and view all the answers

Which agency provides guidelines on preventing workplace violence?

Occupational Safety and Health Administration (OSHA) Signup and view all the answers

The general rule for keeping reports is how long?

At least five to seven years Signup and view all the answers

Which of these departments in the healthcare organization does NOT commonly use security reports?

Nutrition services Signup and view all the answers

Which external groups should NOT be provided a copy of a security incident report?

Newspaper Signup and view all the answers

The average length of a patient stay in an acute care hospital is how long?

25 to 30 days Signup and view all the answers

Who is the patient's advocate during a hospital stay?

Nurse Signup and view all the answers

The Centers for Medicare and Medicaid Services (CMS) is a division of which of the following?

US Department of Health and Human Services (HHS) Signup and view all the answers

Which of the following are credentialed to admit patients to the hospital?

Attending physicians Signup and view all the answers

Which type of unit takes a patient who no longer requires specific medical treatment on an inpatient basis but cannot be returned home?

Transition unit Signup and view all the answers

Which of the following are examples of schedule II substances?

Morphine, cocaine, methadone Signup and view all the answers

Which of the following staff may enter the compounding area in a pharmacy?

Licensed pharmacist Signup and view all the answers

Which of the following defines over-the-counter medications?

Do not require a prescription and are generally displayed on the consumer side of the pharmacy counter Signup and view all the answers

Which of the following is NOT true about video surveillance?

Dummy cameras are accepted methods of surveillance Signup and view all the answers

In which year was the Controlled Substances Act (CSA) enacted?

1970 Signup and view all the answers

Which of the following is NOT an example of a drug diversion method?

Obtain a prescription from your physician Signup and view all the answers

Which of the following is true of behavioral patients in emergency departments?

All of the above Signup and view all the answers

Which of these actions is a HIPAA violation?

All of the above Signup and view all the answers

Which of these conditions make it difficult to work effectively with behavioral patients?

Drug and alcohol impairment Signup and view all the answers

Which statement best describes the ways to secure the medical records department?

Use one of the following access control systems: Lock and key, combination locks, badge readers with access cards, bio-metrics Signup and view all the answers

Which of the following is NOT one of the classifications of healthcare organizations in Chapter one?

Individual healthcare Signup and view all the answers

Which of the following is NOT a risk issue for healthcare?

High percentage of technical and professional staff Signup and view all the answers

Which of the following is usually at the top of the organizational chart?

Board of Directors Signup and view all the answers

Which of the following statements best describes employees?

All staff directly employed by the facility Signup and view all the answers

Security uses senior management's endorsement to build what kind of program?

Strong and effective Signup and view all the answers

How should friendships and interpersonal relationships between security officers and staff members from other departments be treated?

Encouraged, but security staff educated about ethics and avoiding favoritism Signup and view all the answers

Which of the following allows a department to assess its cost-effectiveness within an organization?

Bench-marking Signup and view all the answers

What should the most primary overriding concern of any security department be?

The safety and well-being of anyone in the facility Signup and view all the answers

Which of the following are skills a security professional should have and use at all times?

All of the above Signup and view all the answers

Why are vendors potentially a high security risk to a healthcare facility?

Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendor's background Signup and view all the answers

In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family?

The patient, provided he or she is developmentally mature and competent to do so Signup and view all the answers

Which of the following is not an example of an external customer?

Employees Signup and view all the answers

Which of the following does NOT help the security uniform communicate an appropriate message to the public?

Wearing the uniform shirt outside of the trousers Signup and view all the answers

Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?

Confidence Signup and view all the answers

What is the relationship between employees and management sometimes called?

Employee relations Signup and view all the answers

Which of the following may union members NOT do during picketing?

Block entrances to the building Signup and view all the answers

Which of the following is NOT a true statement about customers' perceptions of their experience?

Interaction can only be perceived by words stated Signup and view all the answers

Which of the following is NOT one of the three powerful, personal reasons to provide great customer service?

Trying to impress your supervisor Signup and view all the answers

Which of the following describes the main objective of good customer service?

To make the customer walk away with a positive feeling Signup and view all the answers

Which of the following is the definition of a customer?

Anyone with whom you interact Signup and view all the answers

Which of the following is NOT a common technique to use while providing good customer service?

Use inappropriate body language Signup and view all the answers

The Joint Commission requires that risk assessments be conducted how often?

Every year Signup and view all the answers

Which of the following is NOT a true statement?

Team building rarely contributes to support for ownership of decisions, processes, and changes Signup and view all the answers

Which of the following is NOT an ongoing or functional work team?

A project team Signup and view all the answers

What is a misdemeanor?

Any offense other than a felony Signup and view all the answers

To be successful, teams need which of the following?

All of the above Signup and view all the answers

What is the definition of crowd control?

Techniques used to address unlawful public assemblies Signup and view all the answers

Which of the following is NOT a stage of team development?

Ending Signup and view all the answers

Failure of teams can usually be attributed to what?

Any of the above Signup and view all the answers

Which of the following is NOT an opportunity derived from patrol?

Using the security vehicle to go off site Signup and view all the answers

Which is the most common patrol approach?

Conspicuous Signup and view all the answers

Which of the following are the three key elements of a good patrol?

Observation, perception and memory Signup and view all the answers

Which type of patrol covers all areas equally with high visibility?

Routine Signup and view all the answers

Which one of these is an example of something you should do while patrolling?

Let employees know you are in the area Signup and view all the answers

What patient information can be given to the security officer by a clinician?

Only patient information that is critical to the performance of the security officer Signup and view all the answers

What should facility employees do when they hear an announcement of a child abduction?

Go to their assigned areas, look for anyone with any item that could be hiding the child, and stop and question them Signup and view all the answers

Security officers must interact in a professional manner with which group of people?

All the above Signup and view all the answers

Which trait or skill is NOT desirable for a security officer to possess?

Ability to speak loudly Signup and view all the answers

When an infant abduction is suspected, what should security's first response be?

Immediately go to the property's exits, stop each person walking or driving out who has anything a baby could be in Signup and view all the answers

In which way is a security officer likely to interact with a patient?

All of the above Signup and view all the answers

Which is the most common location where missing patients are found?

In the cafeteria or near an entrance Signup and view all the answers

Which of the following should a security officer NOT do when interacting with a visitor?

Use sarcasm Signup and view all the answers

Which accreditation body mandates the provision of a secure healthcare environment?

The Joint Commission Signup and view all the answers

Generally, a security officer does what during a robbery?

Observes and reports Signup and view all the answers

Which of the following is NOT a disadvantage of a protective vest?

Avoiding or minimizing injury Signup and view all the answers

Which of the following items is NOT security equipment?

CPR pocket mask Signup and view all the answers

Which factor can contribute to behavior escalation in a patient?

Food selection Signup and view all the answers

Which of the following does NOT apply when an officer has decided to use force for self-defense or to defend another person?

Must be able to inflict pain Signup and view all the answers

Which of the following is a professional attribute?

All of the above Signup and view all the answers

The self-disciplined officer does NOT do which of the following?

Call a routine duty a waste of time Signup and view all the answers

Non-verbal communication accounts for what percentage of communication?

94 percent Signup and view all the answers

Which organization developed a code of ethics for healthcare security?

International Association for Healthcare Security and Safety (IAHSS) Signup and view all the answers

Which of the following is NOT an IAHSS course?

Cardiopulmonary resuscitation (CPR) Signup and view all the answers

When speaking with a patient, visitor or staff member, you should always be mindful of what characteristics of your speech?

Tone, variation, and cadence Signup and view all the answers

What is the key factor in tactical deployment?

Control of distance Signup and view all the answers

During a contact, what is the general recommended distance between you and the individual?

4 to 6 feet Signup and view all the answers

What is your primary goal on using tactical evaluation?

To determine the level of threat Signup and view all the answers

Which of the following do the initials CPTED stand for?

Crime prevention through environmental design Signup and view all the answers

What is the force continuum?

The force applied by an officer to a subject to meet the continuing escalation of force Signup and view all the answers

What is the overall goal in using any physical intervention?

To pursue, seek compliance, or impede a subject Signup and view all the answers

Which of the following does NOT describe how security can staff the emergency department or a behavioral patient care unit?

Security has no role in these areas Signup and view all the answers

Study Notes

Healthcare Organization Classifications

Healthcare organizations classified into proprietorship, not-for-profit, government-supported, but not individual healthcare.

Risk Issues in Healthcare

Issues include drug management, predominantly female staff, and public access; high percentage of technical staff is not a risk issue.

Organizational Hierarchy

The Board of Directors usually occupies the top position on an organizational chart.

Employee Definition

All staff directly employed by the facility are considered employees.

Security Program Development

A strong and effective security program relies on senior management's support.

Interpersonal Relationships

Friendships between security officers and other staff should be encouraged with education on ethics to avoid favoritism.

Cost-Effectiveness Assessment

Bench-marking aids departments in evaluating their cost-effectiveness within an organization.

Security Department Focus

The primary concern for any security department must be the safety and well-being of individuals on the premises.

Essential Skills for Security Professionals

Good observation, communication skills, and tolerance are crucial attributes for security personnel.

Vendor Risks

Vendors pose high security risks due to their access to sensitive areas with minimal familiarity among staff.

Patient-Centered Care Philosophy

Patients have the authority to define who is considered part of their family if they are competent to do so.

External vs Internal Customers

Employees do not qualify as external customers; they are considered internal customers.

Security Uniform Messaging

A clean, well-maintained uniform communicates positively to the public; improperly worn uniforms detract from that message.

Security Officer Professionalism

Confidence is a desirable quality; bad attitude, dishonesty, and impoliteness are examples of undesirable officer behavior.

Employee Relations

The relationship between employees and management is commonly referred to as employee relations.

Union Picketing Limitations

Union members may not block entrances during picketing.

Customer Interaction Perception

Customer perceptions are shaped by interactions, which are influenced both by verbal and non-verbal cues.

Customer Service Objectives

The main goal of quality customer service is to leave the customer with a positive impression.

Definition of a Customer

A customer encompasses anyone with whom an individual interacts.

Good Customer Service Practices

Acknowledging customer needs and showing appropriate body language are essential; inappropriate body language should be avoided.

Risk Assessment Frequency

The Joint Commission mandates that risk assessments occur annually.

Team Building Realities

Effective team building enhances decision ownership; it does not marginally contribute to this goal.

Work Team Types

Project teams differ from ongoing teams; they are not considered functional work teams.

Misdemeanor Definition

Misdemeanors are defined as any offenses that are not felonies.

Team Success Factors

Successful teams require resources, defined boundaries, and clear goals.

Crowd Control Definition

Crowd control refers to managing unlawful public assemblies.

Stages of Team Development

Forming, norming, and storming are recognized stages; ending is not a defined stage in team development.

Team Failure Causes

Team failures can stem from unclear purposes, lack of buy-in, or a culture that favors individual achievement.

Patrol Opportunities

Effective patrols enable building community relationships and improving communication.

Common Patrol Approaches

Conspicuous patrols are the most frequent and aim for high visibility.

Patrol Practices

Security officers should communicate their presence to employees during patrols.

Clinician Role in Patient Info

Clinicians can share critical patient information with security relevant to their responsibilities.

Response to Child Abduction Announcements

Employees should report to assigned areas and look for potential suspicious individuals during child abduction alerts.

Interaction with Various Groups

Security officers must professionally interact with patients, visitors, employees, and physicians.

Security Officer Traits

Desirable traits include strong communication and compassion; speaking loudly is not necessary.

Immediate Response to Infant Abduction

In suspected infant abduction, the immediate priority is to check all exits and stop individuals potentially concealing a baby.

Common Missing Patient Locations

Missing patients are most frequently located near cafeterias or entrances.

Visitor Interaction Protocol

Security officers should avoid sarcasm and maintain respect and empathy towards visitors.

Accreditation for Secure Environments

The Joint Commission requires secure environments in healthcare settings.

Robbery Situational Response

During a robbery, officers should observe and report without direct confrontation.

Protective Vest Limitations

Discomfort and expense are considered disadvantages of protective vests, while they aid in injury prevention.

Security Equipment Identification

Flashlights, radios, and handcuffs are classified as security equipment; CPR pocket masks are not.

Patient Behavior Escalation Factors

Factors such as food selection can contribute to a patient's behavioral escalation.

Use of Force in Security

When using force, the action must be reasonable, prudent, defensible but not necessarily painful.

Professional Attributes in Security

Attributes include image, posture, attitude, and initiative.

Self-Discipline in Officers

Self-disciplined officers seek improvement and engagement rather than viewing routine duties as wasteful.

Non-Verbal Communication Impact

Non-verbal communication represents 94% of total communication.

Ethical Standards in Healthcare Security

The International Association for Healthcare Security and Safety established a code of ethics for the profession.

IAHSS Course Offerings

Courses cover certifications for healthcare security; CPR is not included as an IAHSS course.

Characteristics of Speech in Interactions

Tone, variation, and cadence are key speech characteristics to consider when communicating.

Tactical Deployment Factors

Control of distance is a critical factor when deploying security tactics.

Recommended Distance in Encounters

It is generally advised to maintain a distance of 4 to 6 feet during contact with individuals.

Tactical Evaluation Goals

The primary aim is to assess the level of threat present in a given situation.

Meaning of CPTED

CPTED stands for Crime Prevention Through Environmental Design.

Force Continuum Explanation

Describes the escalating force an officer may apply to gain compliance from a subject.

Goals of Physical Intervention

The goal is to seek compliance or impede a subject rather than causing pain.

Security Roles in Emergency Departments

Security can provide consistent coverage and supplemental support in emergency and behavioral care units.

Fundamental Questions in Investigations

Investigations aim to answer six foundational questions to guide the inquiry process.

Interview Conduct Responsibilities

Security officers must ensure impartiality, sensitivity, and confidentiality when interviewing; impatience is not acceptable.

Interview Question Types

Leading questions should not be used; open-ended and specific questions are preferred.

Legal Governance on Interviews

State statutes regulate the legality of tape-recording interviews.

National Center for Missing Children Roles

This organization offers resources and training suggestions for improving healthcare security against abductions.

Closing Investigations

Management may close an investigation when all leads are exhausted or the event has been resolved; the situation being corrected is not a reason.

Tort Examples by Security Officers

Excessive force, false arrests, and malicious prosecution are examples of torts that can trigger civil liability.

Attributes of Good Report Writers

Effective report writing requires a blend of attitude, skills, and knowledge.### Security Officer Responsibilities
A security officer should maintain a notebook for incident reports, emergency contacts, and safety hazards.
Tracking food orders is not a responsibility of a security officer's notebook.

Warrant Issuance

Warrants are issued by judicial officers rather than law enforcement or attorneys.

Report Writing Process

Basic steps in report writing include gathering information, recording data, and writing the report.
Examining the report is not considered a basic step in the writing process.

Americans with Disabilities Act (ADA)

ADA stands for the Americans with Disabilities Act, which safeguards the rights of individuals with disabilities.

Timing for Report Writing

Reports should be completed by the end of the shift to ensure timely documentation.

Emergency Department Risks

Risks are heightened during meal delivery and patient transportation.
Voluntary hospitalization is not considered a high-risk time compared to involuntary hospitalization.

Legal Roles in Trials

The judge serves as the trier of law in any trial setting, distinguishing legal from factual questions.

Determining Guilt in Criminal Law

Guilt must be established beyond a reasonable doubt in criminal cases.

Common Security Reports

The most common forms of security reports include security incident reports and supplemental reports.
Investigation security reports are not typically used by security officers.

Healthcare Facility Regulations

Organizations like CMS, OSHA, and The Joint Commission regulate and accredit healthcare facilities.
The International Association for Healthcare Security and Safety (IAHSS) does not have a regulatory role.

Types of Mental Health Units

Common types of mental health units include closed, open, and outpatient units.
"Closed caption" is not recognized as a type of mental health unit.

Workplace Violence Prevention Guidelines

OSHA provides guidelines for preventing workplace violence in healthcare settings.

Report Retention Guidelines

Security reports should be kept for a minimum of five to seven years.

Security Report Utilization

Departments such as administration, human resources, and public relations commonly utilize security reports.
Nutrition services typically do not use security reports.

Disclosure of Security Incident Reports

Security incident reports should not be provided to newspapers.

Patient Stays in Acute Care Hospitals

The average hospital stay in acute care is approximately 25 to 30 days.

Patient Advocacy in Hospitals

Nurses serve as the patient's advocate during their hospital stay, alongside medical staff.

CMS Association

The Centers for Medicare and Medicaid Services (CMS) operate under the US Department of Health and Human Services.

Patient Admission Credentials

Only attending physicians have the credentials to admit patients to hospitals.

Transition Units in Healthcare

Transition units cater to patients needing care who cannot return home but don't require inpatient treatment.

Schedule II Substances

Schedule II substances include morphine, cocaine, and methadone, recognized for their potential for abuse.

Pharmacy Compounding Area Access

Access to the compounding area in pharmacies is restricted to licensed pharmacists.

Over-the-Counter Medications

Over-the-counter medications are those that do not require prescriptions and are available to consumers directly.

Video Surveillance Guidelines

Video surveillance should be operational at all times; dummy cameras are not acceptable as legitimate surveillance tools.

Controlled Substances Act (CSA)

The Controlled Substances Act was enacted in 1970 to regulate drug substances.

Drug Diversion Methods

Examples of drug diversion include fraudulent prescriptions and falsification of patient charts.
Obtaining a prescription from a physician is not considered drug diversion.

Behavioral Patients in Emergency Departments

Behavioral patients often experience longer stays and require empathetic management and safety considerations.

HIPAA Violations

Several actions, such as disclosing patient conditions and leaving confidential documents visible, constitute violations of HIPAA.

Challenges with Behavioral Patients

Drug and alcohol impairment significantly complicates effective interactions with behavioral patients.

Medical Records Department Security

Securing medical records departments involves access control systems like locks, combination entries, and biometric readers.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge of healthcare organization classifications and risk issues with these IAHSS flashcards. This study guide covers essential concepts found in Chapter One, helping you prepare effectively for your exams.