Quiz #1 (ITM ch 2)
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Questions and Answers

What is one of the primary roles of information technology in business processes?

  • It eliminates the need for automated transactions.
  • It automates manual steps to enhance efficiency. (correct)
  • It increases the number of sequential steps in processes.
  • It complicates the flow of information.

Which of the following is NOT a characteristic of business processes?

  • Flows of material, information, knowledge
  • Sets of activities and steps
  • May be cross-functional
  • Strictly limited to one functional area (correct)

Which example illustrates a transaction processing system (TPS)?

  • Processing payroll for employees (correct)
  • Developing a marketing strategy
  • Generating monthly financial reports
  • Conducting market research for a new product

How does information technology support new business models?

<p>By allowing for flexible and innovative operational approaches (D)</p> Signup and view all the answers

What decision-making feature is associated with transaction processing systems?

<p>Decisions made by lower-level supervisors using predefined criteria (A)</p> Signup and view all the answers

What is the primary goal of the systems that help suppliers, purchasing firms, and logistics companies?

<p>To ensure the correct amount of products is delivered efficiently (D)</p> Signup and view all the answers

What are customer relationship management (CRM) systems designed to optimize?

<p>Revenue, customer satisfaction, and customer retention (C)</p> Signup and view all the answers

How do knowledge management systems (KMS) assist organizations?

<p>By capturing and applying knowledge to improve business processes (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of using CRM systems?

<p>Identifying the least profitable customers (A)</p> Signup and view all the answers

What role do systems for sharing information play in supply chain management?

<p>They enable faster sourcing, production, and delivery (C)</p> Signup and view all the answers

What is the primary purpose of an intranet within a company?

<p>To provide access to company resources and knowledge for employees (C)</p> Signup and view all the answers

How does e-commerce differentiate itself from e-business?

<p>E-commerce specifically deals with buying and selling goods online (A)</p> Signup and view all the answers

What is a key benefit of using an extranet?

<p>It enables collaboration with authorized suppliers and vendors (B)</p> Signup and view all the answers

What does collaboration primarily focus on in a business context?

<p>Achieving shared and explicit goals (D)</p> Signup and view all the answers

Why is teamwork considered more important today than in previous eras?

<p>Work dynamics have shifted towards more interdependent tasks (B)</p> Signup and view all the answers

Which statement accurately describes e-government?

<p>It involves the use of digital technology to enhance public sector interactions (B)</p> Signup and view all the answers

What role do enterprise-wide systems play in knowledge management?

<p>They centralize various types of digital knowledge objects (B)</p> Signup and view all the answers

How are teams typically characterized within a business?

<p>They are formed to accomplish a specific mission assigned by management (D)</p> Signup and view all the answers

What is the primary function of Business Intelligence tools?

<p>To help managers make informed decisions (A)</p> Signup and view all the answers

What type of system focuses on nonroutine decision making and incorporates both internal and external data?

<p>Decision-support system (DSS) (B)</p> Signup and view all the answers

Which system provides reports based on current performance derived from transactional data?

<p>Management information systems (MIS) (C)</p> Signup and view all the answers

What is a primary benefit of Enterprise Resource Planning (ERP) systems?

<p>Integrates business processes into a single software system (A)</p> Signup and view all the answers

What is a characteristic of Executive Support Systems (ESS)?

<p>They support senior management with nonroutine decisions (D)</p> Signup and view all the answers

How do supply chain management (SCM) systems primarily function?

<p>To assist in managing supplier relationships (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of using Enterprise Resource Planning (ERP) systems?

<p>Providing insights from external market analysis (D)</p> Signup and view all the answers

Which type of decision-making does a Model-driven Decision-Support System (DSS) typically target?

<p>Unique and rapidly changing problems (A)</p> Signup and view all the answers

What is a significant characteristic of professional jobs today compared to the industrial age?

<p>They require the sharing of information and collaboration. (B)</p> Signup and view all the answers

How has the organization of work changed in contemporary firms?

<p>Teams are responsible for developing their own methods. (C)</p> Signup and view all the answers

Which of the following best describes the impact of social business?

<p>It encourages transparency and information sharing. (D)</p> Signup and view all the answers

In a traditional command and control firm, what was the typical communication structure?

<p>Instructions were provided in a vertical flow. (A)</p> Signup and view all the answers

What underpins the effectiveness of diverse teams in a collaborative business culture?

<p>Research indicates they produce better outputs faster. (D)</p> Signup and view all the answers

What technological tools facilitate collaboration in modern workplaces?

<p>Virtual meeting systems and cloud collaboration services. (B)</p> Signup and view all the answers

Which of the following describes a key step in evaluating software tools for collaboration?

<p>Assess available solutions after determining collaboration challenges. (C)</p> Signup and view all the answers

What is the primary aim of social networking platforms in a business context?

<p>To engage employees, customers, and suppliers more effectively. (A)</p> Signup and view all the answers

What kind of management style does a collaborative business culture promote?

<p>Collaboration and teamwork as essential elements of the organization. (A)</p> Signup and view all the answers

What change has occurred regarding the scope of modern firms?

<p>Firms are expanding to multiple locations globally. (C)</p> Signup and view all the answers

Study Notes

Business Processes

  • Definition: The way work is organized, coordinated, and focused to produce a valuable product or service.
  • Elements: Flows of material, information, and knowledge.
  • Structure: Sets of activities and steps.
  • Scope: Can be tied to a specific functional area or be cross-functional.

Information Technology and Business Processes

  • Efficiency Enhancement: Automates manual steps, improving existing processes.
  • Examples: Checking client credit, generating invoices.
  • Process Improvement: Changes information flow, replaces sequential steps with parallel steps, eliminates decision-making delays, and supports new business models.

Transaction Processing Systems (TPS)

  • Purpose: Performs and records routine transactions necessary for business operations.
  • Examples: Sales order entry, hotel reservations, payroll, employee record keeping, and shipping.
  • Management Benefits: Allows monitoring of operational status and external relationships.
  • Decision Making: Serves predefined, structured goals and decision-making.
  • Example: Credit approval based on predefined criteria, requiring only a check against those criteria.

Business Intelligence and Management Information Systems (MIS)

  • Purpose: Provides data and tools for organizing, analyzing, and accessing data to support informed decision-making.
  • Focus: Serves middle management.
  • Functionality: Reports on current performance, answers routine questions with predefined procedures, and has limited analytic capability.

Decision Support Systems (DSS)

  • Purpose: Helps address unique, rapidly changing problems with undefined solutions.
  • Focus: Serves middle management.
  • Functionality: Supports non-routine decision-making, utilizes external information, and leverages data from TPS/MIS.
  • Types:
    • Model-driven DSS: Examples include voyage-estimating systems.
    • Data-driven DSS: Examples include target marketing systems.

Executive Support Systems (ESS)

  • Purpose: Supports senior management in addressing non-routine decisions requiring judgment, evaluation, and insight where no standard solution exists.
  • Functionality: Provides information through portals with integrated and personalized business content.
  • Sources of Data: Incorporates both internal MIS and DSS data, as well as external information like new tax laws or competitor data.
  • Example: Digital dashboard with real-time financial performance view.

Enterprise Applications

  • Scope: Systems that span functional areas, focus on executing business processes across the firm, and involve all levels of management.
  • Enterprise Resource Planning (ERP): Integrates business processes in manufacturing, finance, sales, and human resources into a single software system.
  • Benefits: Consolidates fragmented information into a central data repository, enabling coordinated daily activities, efficient customer order responses, and informed decision-making by managers.

Supply Chain Management (SCM) Systems

  • Purpose: Manages relationships with suppliers.
  • Functionality: Facilitates information sharing among suppliers, purchasing firms, distributors, and logistics companies regarding orders, production, inventory, and delivery.
  • Objective: To optimize product delivery from source to consumption by minimizing time and cost.

Customer Relationship Management (CRM) Systems

  • Purpose: Manages relationships with customers.
  • Functionality: Coordinates business processes related to customer interactions in sales, marketing, and service.
  • Benefits: Identifies and attracts profitable customers, enhances existing customer service, and increases sales.

Knowledge Management Systems (KMS)

  • Purpose: Manages processes for capturing and applying knowledge and expertise.
  • Functionality: Collects relevant knowledge and experience within the organization and makes it accessible for improving business processes and decision-making.
  • Scope: Includes enterprise-wide systems for managing documents, graphics, employee expertise directories, and external knowledge sources.

Intranets and Extranets

  • Intranet: Internal company website accessible only to employees.
  • Extranet: Company website accessible to authorized vendors and suppliers, used for coordinating supply chain activities.

Electronic Business (E-Business)

  • Definition: Use of digital technology and the Internet to execute major business processes within the enterprise.
  • Scope: Includes internal management and coordination with suppliers and business partners.

Electronic Commerce (E-Commerce)

  • Definition: Buying and selling goods and services over the Internet.
  • Scope: Encompasses activities supporting market transactions, such as advertising, marketing, customer support, security, delivery, and payment.

E-Government

  • Definition: Application of Internet and networking technologies to digitally enable government interactions with citizens, businesses, and other government entities.

Collaboration and Teamwork

  • Definition: Working together towards shared and explicit goals, typically within a business or other organization.
  • Duration: Can be short-term or long-term, depending on the task and participant relationships.
  • Team Structure: Groups with specific missions assigned by the business, requiring members to collaborate on tasks and achieve collective goals.
  • Importance: Driven by changing nature of work, growth of professional work, changing organizational structure, expanding firm scope, emphasis on innovation, and shifting work culture.

Social Business

  • Definition: Use of social networking platforms by businesses to engage employees, customers, and suppliers.
  • Goal: Deepen interactions and expedite information sharing.
  • Benefits: Strengthens bonds, increases emotional involvement, drives operational efficiency, spurs innovation, and accelerates decision-making.
  • Requirement: Information transparency for open sharing of opinions and facts.

Collaborative Business Culture

  • Key Traits: Collaboration and teamwork are vital to the organization.
  • Implementation: Policies, products, designs, processes, and systems are developed by teams at all levels.
  • Rewards: Teams are rewarded for collective performance.
  • Middle Management Role: Builds teams, coordinates their work, and monitors their performance.

Tools and Technologies for Collaboration and Social Business

  • Communication: Email, instant messaging.
  • Knowledge Sharing: Wikis.
  • Virtual Environments: Virtual worlds, virtual meeting systems (including videoconferencing with telepresence technology), cloud collaboration services (Google Drive, Google Docs, etc.).
  • Platform Specific: Microsoft SharePoint, IBM Notes, and enterprise social networking tools.

Evaluating Software Tools

  • Step 1: Identify your firm's collaboration challenges.
  • Step 2: Identify available solutions.
  • Step 3: Analyze cost and benefits of available products.
  • Step 4: Evaluate security risks.
  • Step 5: Consult users for implementation and training issues.
  • Step 6: Evaluate product vendors.

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