Human Resources and Job Design
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Questions and Answers

What is the main function of the finance/accounting department in an organization?

  • To design goods and services
  • To manage the supply chain and distribution network
  • To lead and manage the organization's employees
  • To track the organization's financial performance, pay bills, and collect money (correct)
  • Which of the following best describes the supply chain as described in the text?

  • A global network of organizations and activities that supplies a firm with goods and services (correct)
  • A vertical integration of a single company that controls all stages of production
  • A single organization that handles all aspects of production and distribution
  • A distributor that sells directly to consumers
  • Why is it important to study operations management?

  • Because it is the easiest part of an organization to understand
  • Because it is the least costly part of an organization
  • Because it is the most important function of an organization
  • Because it is one of the three major functions of any organization (correct)
  • Which of the following is NOT one of the basic management functions described in the text?

    <p>Budgeting</p> Signup and view all the answers

    According to the table in the text, which strategic decision is covered in Chapters 5 and the Supplement to Chapter 5?

    <p>Design of goods and services</p> Signup and view all the answers

    Study Notes

    Human Resources and Job Design

    • Recruit, motivate, and retain personnel with the required talent and skills
    • Integral and expensive part of the total system design

    Strategic Decisions

    • 10 key decisions in operations management:
      • Design of goods and services
      • Managing quality
      • Process and capacity strategy
      • Location strategy
      • Layout strategy
      • Human resources and job design
      • Supply chain management
      • Inventory management
      • Scheduling
      • Maintenance

    Supply Chain Management

    • Integrate supply chain into the firm's strategy
    • Determine what is to be purchased, from whom, and under what conditions
    • A global network of organizations and activities that supplies a firm with goods and services

    Inventory Management

    • Inventory ordering and holding decisions
    • Optimize considering customer satisfaction, supplier capability, and production schedules

    Scheduling

    • Determine and implement intermediate and short-term schedules
    • Utilize personnel and facilities while meeting customer demands

    Maintenance

    • Consider facility capacity, production demands, and personnel
    • Maintain a reliable and stable process

    Operations Management

    • OM is one of three major functions of any organization
    • OM is responsible for producing goods and services
    • Operations managers perform basic management functions:
      • Planning
      • Organizing
      • Staffing
      • Leading
      • Controlling

    Importance of Operations Management

    • OM is a costly part of an organization
    • Understanding OM is crucial for effective management and competitiveness

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    Description

    Learn about recruiting, motivating, and retaining personnel with the required talent and skills. Understand human resources as an integral and expensive part of the total system design.

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