Podcast
Questions and Answers
What was the primary reason for the creation of specialized HR units in large organizations?
What was the primary reason for the creation of specialized HR units in large organizations?
- To manage the growing number of employees and related tasks. (correct)
- To establish a centralized system for payroll and compensation administration.
- To comply with government regulations related to employee benefits.
- To offer more professional support and services to employees.
What is the main difference between a salary and piece wages?
What is the main difference between a salary and piece wages?
- A salary is paid monthly, while piece wages are paid weekly.
- A salary is usually higher than piece wages.
- A salary is paid for a fixed period, while piece wages are based on work completed. (correct)
- A salary is determined by the employer, while piece wages are negotiated by the employee.
Which of the following is NOT a key aspect of Human Resource Management (HRM)?
Which of the following is NOT a key aspect of Human Resource Management (HRM)?
- Managing employee compensation and benefits.
- Recruiting and hiring employees.
- Designing and maintaining company intranets. (correct)
- Developing and implementing employee training programs.
What was the primary reason for the evolution of personnel departments into HR departments?
What was the primary reason for the evolution of personnel departments into HR departments?
What is the main purpose of an intranet within an organization?
What is the main purpose of an intranet within an organization?
What is the historical origin of the term "personnel" in the context of HR?
What is the historical origin of the term "personnel" in the context of HR?
Which of these is NOT a synonym for "telecommuting"?
Which of these is NOT a synonym for "telecommuting"?
What is the main difference between HRIS and payroll?
What is the main difference between HRIS and payroll?
The latest technology has made recruiting easier for companies. Which of the following factors are responsible for this change?
The latest technology has made recruiting easier for companies. Which of the following factors are responsible for this change?
What is the main challenge faced by HR Managers in policy making?
What is the main challenge faced by HR Managers in policy making?
What is the primary benefit of using an E-group for communication within an organization?
What is the primary benefit of using an E-group for communication within an organization?
How can an HRIS help with applicant search expenditures?
How can an HRIS help with applicant search expenditures?
Which of the following is NOT mentioned as a possible use of an HRIS?
Which of the following is NOT mentioned as a possible use of an HRIS?
What is the importance of top management support in implementing an HRIS?
What is the importance of top management support in implementing an HRIS?
What is the main purpose of running an HRIS in parallel with the old system?
What is the main purpose of running an HRIS in parallel with the old system?
How has the distinction between line management and staff management evolved in modern organizations?
How has the distinction between line management and staff management evolved in modern organizations?
What is the main advantage of using E-groups for addressing employee concerns?
What is the main advantage of using E-groups for addressing employee concerns?
What does the text suggest about the impact of technology on the human resource profession?
What does the text suggest about the impact of technology on the human resource profession?
What is the primary goal of implementing an HRIS?
What is the primary goal of implementing an HRIS?
Which of the following is NOT a step involved in implementing or upgrading an HRIS?
Which of the following is NOT a step involved in implementing or upgrading an HRIS?
What is the importance of collecting and entering data into the HRIS?
What is the importance of collecting and entering data into the HRIS?
What is the main purpose of the evaluation phase in the HRIS implementation process?
What is the main purpose of the evaluation phase in the HRIS implementation process?
How does the text suggest that organizations are modernizing their HR departments?
How does the text suggest that organizations are modernizing their HR departments?
How can an HRIS help with succession planning?
How can an HRIS help with succession planning?
What is the primary driver behind the increased use of information technology in HR?
What is the primary driver behind the increased use of information technology in HR?
What is the significance of the increasing war for talent?
What is the significance of the increasing war for talent?
What is the primary goal of the Information Technology and Electronic Commerce Council (ITECC) in the Philippines?
What is the primary goal of the Information Technology and Electronic Commerce Council (ITECC) in the Philippines?
What is a key advantage of using job boards and other recruitment web-based applications?
What is a key advantage of using job boards and other recruitment web-based applications?
How does the use of employee kiosks benefit organizations?
How does the use of employee kiosks benefit organizations?
What is a key benefit of using e-learning for employee training?
What is a key benefit of using e-learning for employee training?
What is a major advantage of using on-line performance management systems?
What is a major advantage of using on-line performance management systems?
How can HR utilize the internet to improve its performance?
How can HR utilize the internet to improve its performance?
What is the primary purpose of telecommuting/teleworking?
What is the primary purpose of telecommuting/teleworking?
What is a major challenge of implementing telecommuting/teleworking?
What is a major challenge of implementing telecommuting/teleworking?
Select the most accurate statement about the impact of technology on HR.
Select the most accurate statement about the impact of technology on HR.
What is the most significant benefit of using salary and payroll administration systems linked to performance management and other HR functions?
What is the most significant benefit of using salary and payroll administration systems linked to performance management and other HR functions?
Which of the following is NOT mentioned as a benefit of using electronic performance support systems (EPSS)?
Which of the following is NOT mentioned as a benefit of using electronic performance support systems (EPSS)?
Which of these options accurately reflects the impact of the internet on global hiring?
Which of these options accurately reflects the impact of the internet on global hiring?
What is the central idea conveyed by the text regarding the role of HR in the digital age?
What is the central idea conveyed by the text regarding the role of HR in the digital age?
What was the primary function of personnel management before the 1970s?
What was the primary function of personnel management before the 1970s?
What major factor contributed to the shift from personnel management to human resource management?
What major factor contributed to the shift from personnel management to human resource management?
What term emerged in the late 1990s as a replacement for "human resources"?
What term emerged in the late 1990s as a replacement for "human resources"?
What is the link between employee satisfaction and shareholder value?
What is the link between employee satisfaction and shareholder value?
Which of these is NOT a major trend in the HR profession, as discussed in the text?
Which of these is NOT a major trend in the HR profession, as discussed in the text?
What is the impact of information technology on the HR profession, according to the text?
What is the impact of information technology on the HR profession, according to the text?
What is the primary objective of treating employees as human capital?
What is the primary objective of treating employees as human capital?
What is the main argument presented by Thomas Davenport in his book "Human Capital"?
What is the main argument presented by Thomas Davenport in his book "Human Capital"?
What is a key insight derived from Watson Wyatt's "1001 Best Companies to Work For" study?
What is a key insight derived from Watson Wyatt's "1001 Best Companies to Work For" study?
What is the primary argument presented by Bruce Pfau and Ira Kay in "The Human Capital Edge"?
What is the primary argument presented by Bruce Pfau and Ira Kay in "The Human Capital Edge"?
Which of the following is NOT a major trend in the HR information domain, according to the text?
Which of the following is NOT a major trend in the HR information domain, according to the text?
What is the significance of the "death of distance" in the context of HR?
What is the significance of the "death of distance" in the context of HR?
Which of these is NOT a benefit of using information technology in HR?
Which of these is NOT a benefit of using information technology in HR?
Which of these statements accurately reflects the evolution of HR, as described in the text?
Which of these statements accurately reflects the evolution of HR, as described in the text?
What major change is anticipated for the HR manager role in the future, based on the text?
What major change is anticipated for the HR manager role in the future, based on the text?
What is the primary reason for exploring the application of information technology in HR early in the book?
What is the primary reason for exploring the application of information technology in HR early in the book?
What information should be included in the 'Job Definition' section of a job description?
What information should be included in the 'Job Definition' section of a job description?
What is the primary purpose of a job description?
What is the primary purpose of a job description?
What is a key advantage of using a competency-based job description?
What is a key advantage of using a competency-based job description?
Which of the following is NOT a characteristic of a competency-based job description?
Which of the following is NOT a characteristic of a competency-based job description?
Which of the following statements best describes the purpose of a process chart?
Which of the following statements best describes the purpose of a process chart?
What information is typically included in the 'Working Conditions' section of a job description?
What information is typically included in the 'Working Conditions' section of a job description?
What is the primary purpose of the 'Authority of Incumbent' section in a job description?
What is the primary purpose of the 'Authority of Incumbent' section in a job description?
What is the key difference between a job description and a job specification?
What is the key difference between a job description and a job specification?
What is the primary objective of Step 4 in the job analysis process?
What is the primary objective of Step 4 in the job analysis process?
What is the relationship between Step 4 and Step 5 in the job analysis process?
What is the relationship between Step 4 and Step 5 in the job analysis process?
Which of the following statements best describes the role of a farm supervisor?
Which of the following statements best describes the role of a farm supervisor?
What are the minimum requirements for the position of Farm Supervisor, as outlined in the provided text?
What are the minimum requirements for the position of Farm Supervisor, as outlined in the provided text?
Based on the provided text, which of the following skills is NOT mentioned as being essential for a Farm Supervisor?
Based on the provided text, which of the following skills is NOT mentioned as being essential for a Farm Supervisor?
According to the content, what is the purpose of creating role and competency description statements?
According to the content, what is the purpose of creating role and competency description statements?
Which of the following benefits of utilizing role and competency models is NOT mentioned in the text?
Which of the following benefits of utilizing role and competency models is NOT mentioned in the text?
How does a competency-based job description promote a more dynamic approach to job requirements?
How does a competency-based job description promote a more dynamic approach to job requirements?
What is the primary purpose of job analysis in enhancing compensation strategies?
What is the primary purpose of job analysis in enhancing compensation strategies?
Which job analysis method is particularly effective for jobs involving primarily physical activities?
Which job analysis method is particularly effective for jobs involving primarily physical activities?
What is a common limitation of relying solely on interviews for job analysis?
What is a common limitation of relying solely on interviews for job analysis?
Which of the following is NOT a typical application of job analysis information?
Which of the following is NOT a typical application of job analysis information?
In the context of job analysis, what is the significance of identifying the purpose of the analysis?
In the context of job analysis, what is the significance of identifying the purpose of the analysis?
Why is it important to examine the total organization and each job's fit within it during the initial stage of job analysis?
Why is it important to examine the total organization and each job's fit within it during the initial stage of job analysis?
What is the main advantage of using questionnaires for job analysis?
What is the main advantage of using questionnaires for job analysis?
Which job analysis method is most suitable for jobs involving significant mental activity and problem-solving?
Which job analysis method is most suitable for jobs involving significant mental activity and problem-solving?
How does job analysis information contribute to effective training and development programs?
How does job analysis information contribute to effective training and development programs?
What is the primary reason why job analysis information is crucial for effective performance appraisal?
What is the primary reason why job analysis information is crucial for effective performance appraisal?
What is the primary concern in the context of labor relations regarding job analysis?
What is the primary concern in the context of labor relations regarding job analysis?
Which of the following is NOT a common method used in job analysis?
Which of the following is NOT a common method used in job analysis?
What is the primary purpose of employing various job analysis techniques?
What is the primary purpose of employing various job analysis techniques?
How does job analysis contribute to maintaining a safe work environment?
How does job analysis contribute to maintaining a safe work environment?
What is the main purpose of selecting a representative sample of jobs for job analysis?
What is the main purpose of selecting a representative sample of jobs for job analysis?
Which of the following job titles emerged within the past five years, according to the passage?
Which of the following job titles emerged within the past five years, according to the passage?
What is the main driver behind the emergence of new job titles?
What is the main driver behind the emergence of new job titles?
According to the passage, which of the following is a hot sector in the e-commerce industry?
According to the passage, which of the following is a hot sector in the e-commerce industry?
Why is the Internet considered a major player in job growth?
Why is the Internet considered a major player in job growth?
What advice is given to those seeking jobs in e-commerce?
What advice is given to those seeking jobs in e-commerce?
What is the primary message regarding job security in the future?
What is the primary message regarding job security in the future?
According to the passage, what is the role of 'E-commerce accountants'?
According to the passage, what is the role of 'E-commerce accountants'?
What aspect of job specifications is mentioned as crucial but potentially overlooked?
What aspect of job specifications is mentioned as crucial but potentially overlooked?
Which of the following is NOT included as a basic criteria of job specifications?
Which of the following is NOT included as a basic criteria of job specifications?
What is the significance of the passage's mention of 'dot-corns' being 'far from dead'?
What is the significance of the passage's mention of 'dot-corns' being 'far from dead'?
What does the passage suggest about the future of the Internet service provider (ISP) industry?
What does the passage suggest about the future of the Internet service provider (ISP) industry?
What does the passage imply about the demand for Web professionals in the Philippines?
What does the passage imply about the demand for Web professionals in the Philippines?
According to the passage, what is the significance of the job title shift from 'auditor' to 'E-commerce accountant'?
According to the passage, what is the significance of the job title shift from 'auditor' to 'E-commerce accountant'?
What type of technical advancements are identified as contributing to the emergence of new job titles?
What type of technical advancements are identified as contributing to the emergence of new job titles?
What factor does the passage suggest is critical in determining future employment prospects?
What factor does the passage suggest is critical in determining future employment prospects?
According to the passage, what is the main purpose of job specifications?
According to the passage, what is the main purpose of job specifications?
What does the passage suggest is the most critical factor in determining job success in the future?
What does the passage suggest is the most critical factor in determining job success in the future?
What is the primary function of a job description?
What is the primary function of a job description?
What is the difference between a 'job' and a 'position'?
What is the difference between a 'job' and a 'position'?
Why is job analysis important for recruitment and selection?
Why is job analysis important for recruitment and selection?
What information does the organizational relationship section of a job description typically include?
What information does the organizational relationship section of a job description typically include?
Which of the following is NOT a use of job analysis information?
Which of the following is NOT a use of job analysis information?
What is the primary purpose of job evaluation?
What is the primary purpose of job evaluation?
Which of these is NOT a benefit of using organization charts?
Which of these is NOT a benefit of using organization charts?
When might a separate HR unit become a virtual necessity?
When might a separate HR unit become a virtual necessity?
In a centralized HR structure, where does the responsibility for designing and administering the personnel system lie?
In a centralized HR structure, where does the responsibility for designing and administering the personnel system lie?
What is the primary difference between a centralized and a decentralized HR structure?
What is the primary difference between a centralized and a decentralized HR structure?
What is a task, as defined in the context of job analysis?
What is a task, as defined in the context of job analysis?
Why is it important for an organization to have a good understanding of industry patterns and competition when it comes to HR?
Why is it important for an organization to have a good understanding of industry patterns and competition when it comes to HR?
A store manager at a franchised operation like McDonald's typically handles which HR functions?
A store manager at a franchised operation like McDonald's typically handles which HR functions?
What is the role of HR in the context of a small, independent business?
What is the role of HR in the context of a small, independent business?
What is meant by 'job classification' in the context of HR?
What is meant by 'job classification' in the context of HR?
What is the relationship between job analysis and job evaluation?
What is the relationship between job analysis and job evaluation?
Flashcards
Human Resource Management (HRM)
Human Resource Management (HRM)
The practice of recruiting, hiring, and managing employees in an organization.
Recruitment
Recruitment
The process of attracting, selecting, and hiring employees.
Intranet
Intranet
A private network for sharing information within an organization.
Telecommuting
Telecommuting
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HRIS
HRIS
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Salary
Salary
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Payroll
Payroll
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Personnel Management
Personnel Management
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HR Systems
HR Systems
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Competitive Advantage
Competitive Advantage
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War for Talent
War for Talent
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Employee Self-Service
Employee Self-Service
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Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
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Learning Management System (LMS)
Learning Management System (LMS)
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Electronic Performance Support Systems (EPSS)
Electronic Performance Support Systems (EPSS)
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Salary Administration
Salary Administration
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HR and the Internet
HR and the Internet
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Global Hiring Online
Global Hiring Online
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Benchmarking
Benchmarking
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Job Boards
Job Boards
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E-Commerce Development
E-Commerce Development
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Information Technology Council (ITECC)
Information Technology Council (ITECC)
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HR Department Functions
HR Department Functions
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Centralization
Centralization
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Decentralization
Decentralization
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Job Analysis
Job Analysis
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Job Description
Job Description
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Job Specifications
Job Specifications
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Job Classification
Job Classification
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Job Evaluation
Job Evaluation
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Position
Position
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Job
Job
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Occupation
Occupation
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Task
Task
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Organizational Chart
Organizational Chart
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Job Summary
Job Summary
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Recruitment and Selection
Recruitment and Selection
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Job Posting
Job Posting
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Technology-based Training
Technology-based Training
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Employee Feedback
Employee Feedback
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E-groups
E-groups
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Clerical Applications
Clerical Applications
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Risk Management
Risk Management
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Training Management
Training Management
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Turnover Analysis
Turnover Analysis
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Implementation Steps
Implementation Steps
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Top Management Support
Top Management Support
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Data Collection
Data Collection
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Organization Structures
Organization Structures
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Line vs. Staff Management
Line vs. Staff Management
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Compliance with Regulations
Compliance with Regulations
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Compensation Factors
Compensation Factors
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Performance Appraisal
Performance Appraisal
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Training Needs Analysis
Training Needs Analysis
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Career Planning
Career Planning
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Job Safety
Job Safety
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Labor Relations
Labor Relations
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Interview Method
Interview Method
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Observation Method
Observation Method
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Questionnaires in Job Analysis
Questionnaires in Job Analysis
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Employee Diary Method
Employee Diary Method
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Steps in Job Analysis
Steps in Job Analysis
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Data Collection Methods
Data Collection Methods
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Purpose of Job Analysis
Purpose of Job Analysis
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Organizational Fit
Organizational Fit
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Personnel Manager
Personnel Manager
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Human Capital
Human Capital
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Employee Satisfaction
Employee Satisfaction
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Business Partner Role
Business Partner Role
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Globalization of HR
Globalization of HR
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Demographic Shifts
Demographic Shifts
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Work-Life Balance
Work-Life Balance
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Information Technology in HR
Information Technology in HR
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Compensation Packages
Compensation Packages
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Managing Change
Managing Change
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Employee Handbook Philosophy
Employee Handbook Philosophy
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Leadership Development
Leadership Development
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Technology's Impact on HR
Technology's Impact on HR
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Core Competencies
Core Competencies
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Behavioral Statements
Behavioral Statements
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Job Title
Job Title
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Working Conditions
Working Conditions
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Duties and Responsibilities
Duties and Responsibilities
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Reporting Hierarchy
Reporting Hierarchy
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Competency Requirements
Competency Requirements
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Authority of Incumbent
Authority of Incumbent
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Job Status
Job Status
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Process Workflow
Process Workflow
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Knowledge, Skills, and Abilities (KSAs)
Knowledge, Skills, and Abilities (KSAs)
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Employee Performance Standards
Employee Performance Standards
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Emerging Job Titles
Emerging Job Titles
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High-Demand Industries
High-Demand Industries
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Internet Impact on Jobs
Internet Impact on Jobs
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E-commerce Accountant
E-commerce Accountant
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Technical Requirements
Technical Requirements
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Interpersonal Requirements
Interpersonal Requirements
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Hot Jobs in E-commerce
Hot Jobs in E-commerce
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Software Programmers
Software Programmers
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Database Managers
Database Managers
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Quality Assurance Managers
Quality Assurance Managers
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Graphic Artists
Graphic Artists
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Web Designers
Web Designers
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Miniaturization Technology
Miniaturization Technology
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Career Advancement Factors
Career Advancement Factors
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Study Notes
Human Resource Management (HRM)
- HRM encompasses recruiting, hiring, deploying, and managing employees within an organization. Also known as HR.
- Recruitment involves identifying, attracting, interviewing, selecting, hiring, and onboarding employees.
- Intranet is an internal computer network for sharing information and services within an organization.
- Internet is a global computer network for information and communication.
- Telecommuting, also known as telework, is a work arrangement where employees work remotely.
- HRIS (Human Resources Information System) combines systems and processes for efficient HR management, data, and business processes.
- Salary is fixed payment from an employer, contrasted with piece wages.
- Payroll lists employees eligible for pay and their respective amounts.
Evolution of HRM
- As businesses grew, specialized HR units emerged to handle hiring, regulations, and behavior.
- In the 1930s-40s, these units became known as personnel departments, focused on clerical tasks like advertising, paperwork, and pay.
- Personnel management was not initially seen as a critical function, considered a routine clerical and bookkeeping task.
- In the late 1970s, HRM emerged, shifting the view of employees from needing supervision to valuable resources for competitive advantage.
- Advancements in technology and communication led to increased focus on efficiency and productivity, and employee satisfaction.
- Employee handbooks increasingly recognized employees as company's greatest asset.
Human Capital vs. Human Resources
- Some management experts argue that employees are not simply "resources" but "human capital".
- Human capital implies more active control and ownership over one's life, contrasted with passive assets
- Companies who view employees as human capital (focus on hiring, retention, compensation, performance management, and communication) are associated with higher employee satisfaction & shareholder value.
Main Trends in the HR Profession
- Information Technology (IT): electronic commerce, automation, reduced administrative time/costs, improved information accessibility.
- HR as Business Partner/Internal Consultant: HR advisors are integrated more into the decision-making process.
- Globalization: expanding global HR operations and talent acquisition to international markets.
- Labor Management Relations: new partnerships in labor relationships.
- Work-Life Balance: issues like flexible work arrangements, family life, and telecommuting.
- Shifting Demographics: worker diversity, talent shortages, and shorter employment tenures.
- Leadership Development: continuous learning, retraining, and skill enhancement.
- Compensation: alternative reward programs, and new benefit practices.
- Decentralization: shifting decision-making closer to customers.
- Managing Change: downsizing, rightsizing, and accountability.
Application of IT in HR
- IT has revolutionized information access and acquisition.
- HRIS have existed since the 1960s, automating payroll; systems became more powerful in the 1970s and 1980s; PCs and the internet further boosted IT use in HR.
- Improved IT services in HR contribute to business competitive advantage.
- IT Applications in HR:
- Online job boards for recruitment and applicant tracking
- Employee self-service kiosks for updating personal details
- E-learning for training and development
- EPSS for on-line coaching, mentoring and performance management
- Automated salary & payroll administration (linked to performance)
- Teleworking/telecommuting enables remote work via technology.
- Internet for research, recruitment, training, communication, and global data access from HRM.
Human Resource Information System (HRIS)
- HRIS is a database system maintaining and providing access to HRM data.
- Possible Uses of an HRIS: clerical tasks, applicant searches, risk management, training, financial analysis, turnover assessment, succession planning, and benefit administration.
- Implementing an HRIS: a phased process including planning, feasibility studies, support from top management, and training. System must be run in parallel with the old system to ensure accuracy.
HR Department Organization
- Traditionally, HR was a staff function separate from line management, but this distinction has blurred in modern organizations.
- HR departments have diverse responsibilities, varying by organization size, location, and industry.
Job Analysis (JA)
- Job analysis is crucial for determining job requirements and employee qualifications.
- Job Analysis Terms:
- Position: An individual's specific duties and responsibilities.
- Job: A group of similar job positions.
- Occupation: A category of job found in many organizations.
- Job Analysis: Method for collecting job information.
- Job Description: Organized statement of job duties, responsibilities, etc.
- Job Specifications: Minimum qualifications for performing a job effectively.
- Job Classification: Grouping jobs based on criteria like work or pay.
- Job Evaluation: Systematic process to determine job value.
- Tasks: Coordinated series of work elements leading to an output.
- Specific Information Provided by JA: Job title, organizational relationships, relationships to other jobs, job summary, and requirements.
- Uses of Job Analysis Information: Preparing job descriptions, recruitment and selection, compensation, performance appraisal, training, career development and safety, and labor relations.
- Methods Used: Interviews, observation, questionnaires, and employee recordings.
- Steps in Conducting JA: Examine the organization, define the purpose, select jobs, and collect data.
- Writing Job Descriptions: Duty-oriented descriptions or role-and-competency-oriented ones. Behavioral statements in descriptions are recommended.
New Jobs and Hot Jobs for the 21st Century
- Rapid technological advancements (computers, telecommunications) are creating new job titles.
- Examples include E-commerce accountants, Web designers, and various technology roles.
- The Internet is a major player in job growth, impacting sectors like package delivery, customer service, and IT.
Writing Job Specifications
- Job specifications detail required human traits, experiences, and qualifications for effective job performance.
- Criteria in Job Specifications: Technical, interpersonal, educational requirements, and personal attributes (honesty, attendance, etc.).
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