Human Resource Management Quiz

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Questions and Answers

What is one advantage of using advertising as a job posting method?

It is popular among job seekers and employers.

What is a major disadvantage of employee referrals?

It may not be fair to other applicants.

How do employment agencies assist in the recruitment process?

They locate suitable candidates and provide professional hiring advice.

What is a limitation of professional institutions when it comes to job postings?

Their recruitment information is restricted to members only. Signup and view all the answers

What is one advantage of job fairs?

They offer a quick and efficient way of linking job seekers with employers. Signup and view all the answers

What is a disadvantage of advertising as a job posting method?

It receives many applications from unsuitable candidates. Signup and view all the answers

What is a benefit of using employee referrals for hiring?

It leads to lower costs for staff orientation and training. Signup and view all the answers

What is one downside of job fairs?

They are only suitable for entry-level jobs that do not require rigorous assessment. Signup and view all the answers

What are the two major modes of training?

On-the-job training and Off-the-job training. Signup and view all the answers

Provide one example of on-the-job training.

Coaching. Signup and view all the answers

What is a type of off-the-job training?

Classroom training. Signup and view all the answers

What is the purpose of job rotation in on-the-job training?

It allows trainees to experience different tasks or departments. Signup and view all the answers

Why might Sum Kee choose off-the-job training for salespersons?

It is more systematic and causes minimal disruption. Signup and view all the answers

What is indirect compensation?

Indirect compensation refers to benefits provided to employees other than normal wages and salaries. Signup and view all the answers

Suggest a method of off-the-job training that can enhance sales performance.

Role play. Signup and view all the answers

Name one purpose of providing indirect compensation to employees.

One purpose is to enhance employees' loyalty. Signup and view all the answers

State another purpose of providing indirect compensation.

Another purpose is to build an image as a good employer. Signup and view all the answers

What type of learning does programmed learning focus on?

Self-learning. Signup and view all the answers

How do bonuses and commissions motivate employees?

Bonuses and commissions provide strong motivation by linking financial rewards to performance. Signup and view all the answers

What is the combined approach of apprenticeship training?

It combines classroom training and on-the-job training. Signup and view all the answers

What is one advantage of using bonuses over merit pay?

Bonuses have a stronger connection with employee performance. Signup and view all the answers

What suggestion did Johnny make regarding the remuneration system?

Johnny suggested freezing basic salaries and introducing a profit-based bonus system. Signup and view all the answers

What characteristics of staff did Rose mention in response to Patrick's concerns?

Rose mentioned that the staff are positive, energetic, and willing to take up responsibility. Signup and view all the answers

What was Patrick's concern about the new remuneration system?

Patrick was concerned about the potential disadvantages and staff support for the change. Signup and view all the answers

What is a disadvantage of basing bonuses on individual performance appraisals?

Bias and errors can lead to unfair bonus distribution. Signup and view all the answers

How does a performance-based bonus contribute to employee insecurity?

It may result in unstable income for employees dependent on their performance. Signup and view all the answers

What impact can a salary freeze have on an employee's sense of belonging?

It may negatively affect their sense of belonging if earnings do not keep up with inflation. Signup and view all the answers

Why might an unattractive reward fail to motivate employees?

If the reward is not large enough, it cannot encourage employees to work harder. Signup and view all the answers

What difficulty arises when measuring performance based on teamwork?

It makes it challenging to assess an individual's contribution to the team's success. Signup and view all the answers

How do employee benefits enhance loyalty?

Attractive benefits increase employees' loyalty and sense of belonging to the company. Signup and view all the answers

Why is it necessary to consider non-financial factors when evaluating a project proposal?

Non-financial factors can impact employee morale and the overall work environment. Signup and view all the answers

What is the issue with the projected net present value of Johnny's proposal?

The project's net present value is -$100,000, indicating a loss. Signup and view all the answers

What are three types of off-the-job training Cathay Pacific Airlines can provide to its pilots?

Classroom training, programmed learning, and simulated training. Signup and view all the answers

Name two types of on-the-job training HSBC can provide to inexperienced new tellers.

Coaching and apprenticeship training. Signup and view all the answers

What is one advantage of coaching in training?

Coachees can get immediate feedback and support from their supervisors. Signup and view all the answers

What is a disadvantage of coaching?

Trainers may not have adequate training skills to effectively transfer knowledge. Signup and view all the answers

What is one advantage of job rotation?

Employees experience greater job satisfaction due to a reduction in repetitive tasks. Signup and view all the answers

How can programmed learning benefit inexperienced new tellers at HSBC?

It allows them to learn product knowledge and service quality through self-learning software. Signup and view all the answers

What role does a classroom training play in HSBC's off-the-job training?

It provides structured learning through lectures and direct instruction. Signup and view all the answers

What type of staff does Johnny believe Sun Fung has, according to Theory Y?

He believes the staff are positive, energetic, and willing to take up responsibility. Signup and view all the answers

What change to the remuneration system did Johnny propose?

He suggested freezing the basic salary and introducing a bonus based on the company's profit and performance appraisals. Signup and view all the answers

What concern did Rose express regarding the working conditions for front-line workers?

She mentioned that the working environment is harsh and has caused some workers to quit due to injuries. Signup and view all the answers

What was Patrick's proposed solution for improving worker efficiency?

He proposed installing robotic arms to help lift bulky packages. Signup and view all the answers

What was the estimated accounting rate of return for the proposed project?

It was estimated at 12%. Signup and view all the answers

What critique did Johnny provide regarding the project despite a positive accounting return?

He noted that the net present value of the project is -$100,000. Signup and view all the answers

Name one non-financial factor that should be considered regarding the proposed changes.

Staff morale and job satisfaction should be considered. Signup and view all the answers

Suggest two methods Sun Fung could use to motivate its staff.

They could provide more autonomy in decision-making and give recognition through verbal praise. Signup and view all the answers

Study Notes

Manpower Planning and Staffing

Manpower planning is crucial for ensuring a company has enough qualified employees to achieve its objectives.
It provides a basis for other HRM functions.
Manpower planning helps avoid mismatches in manpower by matching personnel activities with future objectives.
It helps companies adjust to environmental changes by matching manpower requirements to changes.
It ensures companies comply with government employment regulations.

Manpower Planning Process

Step 1: Forecast manpower demand: The company needs to predict the quantity and quality of manpower required.
Step 2: Estimate manpower supply: Assess turnover rate, retirement policies, and attrition rate.
Step 3: Compare manpower demand and supply: Identify any shortages or skill deficiencies.
Step 4: Develop action plans and follow up: Plan recruitment and training and development activities.

External Recruitment

Job advertisement: Advantages include broad reach and cost-effectiveness; disadvantages could include many unsuitable applications.
Employee referral: Advantages include pre-screening by existing employees and reduced orientation efforts; disadvantages might not reach a wide enough pool of candidates.
Employment agencies: Advantages include specialized recruitment expertise and wider recruitment networks; disadvantages are they often have higher fees.
Job fairs: Advantages include attracting many applicants quickly and cost-effectiveness; disadvantages might not attract high-calibre candidates.

Staffing Process

Step 1: Recruitment: Identify suitable candidates using job descriptions and job specifications.
Step 2: Selection: Evaluate applications and perform preliminary screening, then interviews.
Step 3: Employment: Choose the best candidate for the job, then offer a contract to the selected candidate.

Advantages of External Recruitment

Wider networks: Access to a greater pool of potential candidates.
Expert advice: Gaining access to professionals in recruitment.
Fresh ideas: Obtaining fresh perspectives and new approaches.

Disadvantages of External Recruitment

High costs: The higher overall costs in recruitment.
Time consuming: Longer time required to find suitable candidates.
Risk of unsuitable candidates: Higher chance of attracting unqualified or unsuitable candidates.

HRM Different Job Posting Methods

Internal Recruitment (Examples: transferring employees from one department to another or from one district to another of the Hong Kong or promoting them to a higher position)
External Recruitment (Examples: using job advertisements or employment agencies)

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Description

Test your knowledge on various methods of recruitment and training in human resources. This quiz covers topics like job postings, employee referrals, and types of training. Evaluate your understanding of the advantages and disadvantages of different HR practices.