Human Resource Management Principles

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Questions and Answers

What is a key characteristic of performance consulting?

  • It relies primarily on traditional classroom-based training methods.
  • It uses a systems approach to identify and address performance problems. (correct)
  • It focuses on improving employee performance through technology.
  • It addresses individual employee issues rather than broader organizational systems.

How do organizations typically address the need for new skills in performance improvement?

  • By employing a blend of online, modular, and on-demand learning resources. (correct)
  • Through traditional classroom-based training programs exclusively.
  • Using a combination of synchronous and asynchronous learning methods.
  • By transitioning completely to online learning platforms.

What is the primary challenge for organizations that rely on traditional classroom-based training and performance management systems?

  • Ensuring the effectiveness of traditional methods in today's technology-driven world. (correct)
  • Adapting to the evolving nature of employee skills and knowledge.
  • Ensuring the cost-effectiveness of classroom-based training programs.
  • Maintaining a consistent learning environment for all employees.

How did Nordstrom likely plan for its expansion into Toronto?

<p>By developing a comprehensive HR plan to address the specific staffing needs of the expansion. (B)</p> Signup and view all the answers

What is the relationship between organizational strategy and human resource plans?

<p>Human resource plans are designed to support the overall organizational strategy. (B)</p> Signup and view all the answers

Why do large organizations typically have more robust human resource planning practices?

<p>Because effective HR planning is essential to control labor costs. (A)</p> Signup and view all the answers

What does the term 'intellectual capital' refer to?

<p>The knowledge, skills, and abilities of an organization's employees. (C)</p> Signup and view all the answers

What is an example of a live-time predictive analytic used in HR planning?

<p>Forecasting future staffing needs based on projected business growth. (A)</p> Signup and view all the answers

According to the staffing table, which position is projected to have the most open positions between months 1 and 3?

<p>Clerk IV (D)</p> Signup and view all the answers

Which department is projected to have the lowest number of openings in month 1?

<p>Motor Pool (C)</p> Signup and view all the answers

What is the total anticipated number of openings for the "Police" department between months 1 and 6?

<p>164 (B)</p> Signup and view all the answers

Based on the table, which position has the highest number of employees currently working?

<p>Police (A)</p> Signup and view all the answers

Which of the following statements are correct about the staffing table (Select all that apply)?

<p>The staffing table specifies the types of positions available within the city government. (B), It provides specific budget codes for each job title. (D), The table shows the anticipated openings for each department in the next 12 months. (E)</p> Signup and view all the answers

What is a potential limitation of using internal supply for filling future openings?

<p>It might require extensive training and development for existing employees. (B), It could potentially create a stagnant and unmotivated workforce. (C), It might result in limited access to new skills and perspectives. (E)</p> Signup and view all the answers

Which of the following is NOT a source of external supply of human resources?

<p>Promoting existing employees to higher positions within the organization. (B)</p> Signup and view all the answers

What is a possible outcome of organizational changes following a merger?

<p>Elimination of positions to avoid job duplication (A)</p> Signup and view all the answers

What was a strategic shift that Nokia made after selling its cellphone interests?

<p>Transitioning to the networking equipment industry (A)</p> Signup and view all the answers

Which factor can drastically alter human resource needs during a merger or acquisition?

<p>Job role reorganization and integration (B)</p> Signup and view all the answers

What is suggested about the forecasting techniques for estimating human resource demand?

<p>Experience with forecasting may lead firms to adopt more sophisticated techniques (A)</p> Signup and view all the answers

What concern did employees of Whole Foods have following their acquisition by Amazon?

<p>Job security fears due to new technologies (D)</p> Signup and view all the answers

What role does a robust talent management system play in an organization?

<p>It balances both immediate and long-term organizational needs. (A)</p> Signup and view all the answers

Which technology is cited as beneficial for creating predictive modeling in HR planning?

<p>Cloud-based digital infrastructure. (D)</p> Signup and view all the answers

What is a primary challenge for HR professionals when using data analytics?

<p>Avoiding employee concern regarding data usage. (C)</p> Signup and view all the answers

According to the Chartered Institute for Personnel Development, what does HR analytics focus on?

<p>Using people-centric data for solving business problems. (C)</p> Signup and view all the answers

What aspect of human resource planning is emphasized as necessary for effective long-range planning?

<p>Strong system evaluations. (B)</p> Signup and view all the answers

What process is described as putting the right people in the right place at the right time?

<p>Workforce planning. (B)</p> Signup and view all the answers

What is a potential reason some organizations do not progress through levels of HR planning?

<p>A lack of knowledge or time. (A)</p> Signup and view all the answers

What aspect of HRIS is highlighted as crucial for talent management?

<p>Effectively utilizing available human resource information. (C)</p> Signup and view all the answers

What characterizes outsourcing in an organization?

<p>A formal agreement with a third party to perform a service. (B)</p> Signup and view all the answers

What is a direct implication of offshoring?

<p>Transferring jobs to another country. (C)</p> Signup and view all the answers

What role does human resource management play in outsourced services?

<p>Focuses on service delivery and manages vendor relationships. (B)</p> Signup and view all the answers

How does crowdsourcing differ from traditional outsourcing?

<p>It involves an open call to the public for resources. (B)</p> Signup and view all the answers

Which of the following is likely an outcome of outsourcing?

<p>Improvement in service quality and cost reduction. (A)</p> Signup and view all the answers

What is an example of a potential disadvantage of outsourcing?

<p>Disruption due to shifting operations to another provider. (C)</p> Signup and view all the answers

What can be a result of effective management during the outsourcing process?

<p>Achievement of business objectives and high service quality. (D)</p> Signup and view all the answers

Why might an organization choose to outsource noncore activities?

<p>To leverage specialized skills available externally. (A)</p> Signup and view all the answers

What was the primary concern regarding the Temporary Foreign Worker Program in 2014?

<p>It was associated with joblessness. (B)</p> Signup and view all the answers

What significant change occurred in the Temporary Foreign Worker Program after its overhaul in 2014?

<p>It ensured Canadian workers were prioritized in hiring. (C)</p> Signup and view all the answers

How did the COVID-19 health crisis impact the Canadian government's approach to temporary foreign workers?

<p>It focused on granting citizenship to temporary foreign workers already in Canada. (B)</p> Signup and view all the answers

Which factor is mentioned as affecting the nature of the labor market?

<p>Community attitudes. (A)</p> Signup and view all the answers

What action did the activist investor group attempt to take regarding Agrium in 2013?

<p>Break the company into its wholesale and retail businesses. (C)</p> Signup and view all the answers

What increase did RBC announce in July 2020 regarding its executive demographics?

<p>From 20 percent to 30 percent for Indigenous, Black, or people of color. (A)</p> Signup and view all the answers

What demographic trend was highlighted in the 2011 research by the Information and Communication Technology Council?

<p>A major technology labor crunch looming in Canada. (C)</p> Signup and view all the answers

What is the general impact of demographic trends on organizations' labor supply?

<p>They are known years in advance of their influence. (B)</p> Signup and view all the answers

Flashcards

HR Analytics

The practice of using people-centric data in analytical methods to solve business challenges.

Strategic HR Planning

Balancing an organization's current needs with its future needs (5+ years) through a robust talent management system.

HR Demand Factors

Factors that influence the need for human resources within an organization.

HR Demand Forecasting

Predicting future HR needs by analyzing current and historical data, including workforce size, skill gaps, and turnover.

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HR Supply Forecasting

Analyzing the availability of skilled employees in the current market.

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HR Demand-Supply Matching

Matching predicted future demand with available supply to identify hiring needs.

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HR Information System (HRIS)

A system used by organizations to manage employee data, including hiring, performance, and payroll.

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Talent Management with HRIS

Using HRIS data to make informed decisions about talent acquisition, development, and management.

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Performance Consulting

A systematic method for improving employee performance by providing them with the knowledge, skills, and abilities needed to address performance issues.

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Asynchronous Learning

A learning approach that allows individuals to access educational content and resources at their own pace and time, often online.

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Strategic Human Resource Planning

A critical component of effective human resource planning, it involves aligning organizational goals with the skills and resources of employees.

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Intellectual Capital

The value that employees contribute to an organization through their knowledge, skills, and abilities.

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Employment Planning

The process of anticipating and addressing future human resource needs, ensuring the right people are available at the right time.

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Human Resource Plans

The detailed steps taken to fulfill the organization's human resource needs, often involving recruitment, training, and development.

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Pivoting HR Approaches

The practice of shifting from traditional classroom-based learning to modern digital and on-demand approaches.

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Labor Cost Impact

The potential cost impact of even a small change in workforce size on overall labor expenses.

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Merger or Acquisition

A situation when a company acquires all or a majority of another company. It may also refer to a merger between two or more companies.

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Reorganization

A thorough change in a company's structure, processes, and systems. It can be triggered by mergers, acquisitions, or changes in the market.

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Human Resource Demand Forecasting

The process of estimating future workforce needs. It helps companies ensure they can plan for staffing changes.

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Forecasting Techniques

Techniques used to forecast future HR needs, ranging from basic assumptions to more complex statistical models.

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Organizational Structure Change

A change in the organization's structure, often occurring as a result of mergers, acquisitions, or strategic shifts.

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Internal Supply Estimation

Estimating how many current employees can be promoted, transferred, or demoted to fill future job openings.

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Internal Supply

The pool of potential employees who already work for the company.

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Workforce Audit

This involves reviewing the skills and experience of current employees to assess their potential for filling future openings.

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External Supply

Potential employees who are recruited from outside the organization, typically through job postings or headhunting efforts.

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Human Resource Demand Projections

Forecasting future human resource needs, including staffing levels and skill requirements, to anticipate potential gaps.

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Staffing

The process of identifying and filling job openings within an organization.

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Staffing Table

A table summarizing the available positions within a company or organization, including the number of current employees and anticipated openings.

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Human Resource Planning

The process of planning and implementing strategies to attract and retain skilled employees to meet the organization's needs.

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Outsourcing

A formal agreement between an organization and a third party to perform a service, typically involving non-core functions and utilizing the expertise of the outsourcing firm.

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Offshoring

A subset of outsourcing where jobs are transferred to another country by hiring local subcontractors.

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Crowdsourcing

A business practice where companies use a large, open network of people to fulfill their resource needs instead of internal employees.

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Contracting out

A business decision made by executives and HR leaders to reduce costs, improve quality or free up internal resources by using external expertise.

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Migrant Hostility in Local Labor Markets

When migrants experience hostility in the local job market, it can make it harder for them to find work. This is concerning because the Temporary Foreign Worker Program, meant to help Canadian employers find workers, is being scrutinized for its impact on job opportunities.

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Changes to the Temporary Foreign Worker Program

The Temporary Foreign Worker Program was changed in 2014 to ensure that Canadian workers are prioritized in hiring decisions. This change aims to reduce concerns about the program displacing local workers.

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Contesting Aspects of the Temporary Foreign Worker Program

The temporary foreign worker program has become a source of debate due to its policies and potential impact on Canadian job markets. It is a contentious issue as some argue it benefits employers while others worry it displaces Canadian workers.

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Impact of Anti-Business Attitudes on Labor Markets

Negative attitudes towards businesses or economic growth can lead employers to relocate. Activist groups, who advocate for social and environmental changes, can sometimes influence these decisions.

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Activist Investing and its Impact on Businesses

Activist investing involves using shareholder power to push companies to change their practices. In the case of Agrium, activist investors attempted to break the company apart, which could have affected employee numbers.

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Influence of Social Justice Movements on Hiring Practices

Social justice movements have led to increased attention on diversity in hiring practices. This can be seen in increased targets for executives from underrepresented communities, such as Indigenous, Black, and people of color.

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Demographic Trends and Labor Market Availability

Demographic trends, such as population growth or aging, can significantly influence the availability of qualified workers. These trends can be anticipated years in advance, allowing organizations to plan accordingly.

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Technology Labor Crunch in Canada

A study by the Information and Communication Technology Council revealed a growing shortage of skilled technology workers in Canada. This highlights the importance of anticipating future workforce needs.

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Study Notes

Human Resource Planning

  • Human Resource Planning (HRP) is a methodological process for analyzing the current workforce, determining future needs, identifying gaps, and implementing solutions for organizational success.
  • HRP aligns human resource systems, policies, and practices with the organization's strategic goals.
  • Learning objectives for the chapter include:
    • Explaining the importance of HR plans for strategic success.
    • Describing the HR planning process.
    • Discussing methods for estimating organizational demand for human resources.
    • Explaining methods for estimating a firm's supply of human resources.
    • Identifying solutions for human resource shortages or surpluses.
    • Discussing the contents of a human resource information system (HRIS).
    • Explaining how data and analytics contribute to enhancing HR service delivery.

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