Human Resource Management Overview

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Questions and Answers

What are some of the key functions of Human Resource Management?

Job Setup, Recruitment, Training, Performance Review, Rewards, Employee Well-being

What are the four main roles for HR professionals according to the 'HR business partner' model?

  • Employee Champion (correct)
  • Change Agent (correct)
  • Administrative Expert (correct)
  • Strategic Partner (correct)
  • Financial Expert

The 'psychological contract' refers to the formal agreement signed by both employees and employers.

False (B)

Why is the 'HR business partner' model still relevant today?

<p>Because it highlights the need for HR to align with business goals, champion employees, drive change, and handle day-to-day administrative tasks.</p> Signup and view all the answers

Which of these is a competency for HR professionals as defined by Dave Ulrich?

<p>Credible Activist (C)</p> Signup and view all the answers

The term 'Revisionism' refers to the shift in management thinking from a focus on scientific management to a more human relations-based approach.

<p>True (A)</p> Signup and view all the answers

What are the key drivers of the shift from 'personnel management' to 'strategic human resource management' in the 1970s?

<p>All of the above (E)</p> Signup and view all the answers

Total Quality Management (TQM) focuses on improving customer satisfaction through continuous improvement processes.

<p>True (A)</p> Signup and view all the answers

What are the key advantages of using HR Information Systems (HRIS)

<p>HRIS systems help automate tasks and improve efficiency by storing and organizing employee data. They are also known as 'Human Resource Management Systems' (HRMS) or 'e-HRM.'</p> Signup and view all the answers

What does 'Sustainable HRM' emphasize?

<p>Sustainable HRM focuses on creating a positive work environment that supports employee well-being, encourages personal development, and contributes positively to society, while also considering environmental concerns</p> Signup and view all the answers

Flashcards

What is Human Resource Management?

Human Resource Management (HRM) oversees all activities from hiring to employee departure, aiming to enhance both individual and organizational performance. It focuses on key functions like job setup, recruitment, training, performance reviews, rewards and employee well-being.

What is Sourcing Talent?

Sourcing Talent involves finding the right candidates for a company's needs. It includes activities like recruitment, selection, and onboarding.

What is Motivation in HRM?

Motivation refers to rewarding and encouraging employees to be effective and productive in their roles. It involves designing incentive systems, recognizing achievements, and providing opportunities for growth.

What is Skills Development in HRM?

Skills Development focuses on identifying the skills needed by a company and fostering the growth of employees to acquire those skills. This involves training programs, mentorship, and career development opportunities.

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What is Career Advancement in HRM?

Career Advancement involves recognizing and nurturing deserving employees by providing opportunities for promotion, leadership development, and growth within the company.

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What is Employee Engagement in HRM?

Engagement refers to structuring jobs in a way that fosters satisfaction and commitment among employees, ensuring they feel valued and motivated to contribute to the company's success.

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What is Understanding Departures in HRM?

Understanding Departures involves learning from employee exits to improve retention. It involves analyzing reasons for leaving, identifying areas for improvement, and implementing initiatives to reduce turnover.

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What are Human Resource Practices?

Human resource practices are actions taken by a company to manage and utilize its employees effectively to achieve its goals. These practices include hiring strategies, training programs, performance feedback systems, and performance-based pay.

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Why are employees a company's most important asset?

The term 'people are a company's most important asset' highlights the immense importance of employees, emphasizing that they are crucial for a company's success and its ability to stay ahead of competitors.

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Why does HR lack influence in major company decisions?

Despite recognizing the importance of employees, the Human Resources (HR) department often lacks significant influence in major company decisions, sometimes being relegated to administrative tasks.

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Why don't some HR managers fully understand employee contribution?

One reason for HR's limited influence could be that many HR managers are not well-versed in business matters, lacking a comprehensive understanding of how employees contribute to a company's overall goals.

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Why does HR sometimes focus too much on efficiency?

Another reason for HR's limited influence could be that HR focuses too much on efficiency (doing things quickly and cheaply) rather than on creating real value for the company. This approach might lead to short-term gains but not long-term sustainable success.

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Why is treating all employees the same not always effective?

Treating all employees the same using standard rules and pay scales can lead to average performance becoming the norm instead of encouraging employees to excel. This approach can stifle individual potential and decrease overall company performance.

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Why are some HR functions seen as 'soft' matters?

Some senior executives view HR as only dealing with 'soft' matters like organizing team events, which makes it difficult for HR to gain credibility and be taken seriously in strategic decision-making.

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How can companies gain a competitive edge through HRM?

Companies can gain a competitive edge by aligning HR practices with business strategies. This means having HR strategies that match the company's goals and support its overall direction.

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Why should HR have different approaches for different roles?

Specific roles within a company are more critical for achieving its goals than others. It is therefore reasonable to have different HR approaches for different positions, tailored to their specific needs and contributions.

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Why is viewing HR as an essential part of business operations important?

Viewing HR as an essential part of business operations is crucial for companies to succeed. HR professionals need to understand the language of business and how their actions contribute to the company's profitability and growth.

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What is the balancing act of HR managers?

HR managers need to balance the needs of employees, management, and external rules. They work in diverse roles, sometimes partnering with executives, representing员工 concerns, initiating changes, or focusing on cost savings.

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How do larger companies handle HR responsibilities?

In larger companies, different HR specialists manage specific tasks like employee relations, strategy, change management, and operations to handle these responsibilities more effectively.

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How do HR roles change based on context?

The emphasis of HR roles changes based on the specific context, like industry, company size, location, and union presence. For example, strong unions require more focus on employee support, while a highly regulated environment demands more administrative tasks.

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How has HR's role evolved over time?

HR's role has evolved over time, from focusing mainly on efficiency and administrative tasks to becoming more strategic and focused on employee well-being, change management, and global business challenges.

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What is the balancing act within HR's various roles?

HR professionals must balance the needs of the company with the well-being of employees. This involves prioritizing long-term strategic planning and ensuring employee satisfaction despite the demands of day-to-day operations.

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What is a Strategic Positioner competency in HRM?

Strategic Positioner: Ability to position a business well in its market, considering its strengths, weaknesses, opportunities, and threats.

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What is a Credible Activist competency in HRM?

Credible Activist: Building trust through proactive approaches and relationship-building, ensuring HR is seen as a reliable and valued partner in business discussions.

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What is a Paradox Navigator competency in HRM?

Paradox Navigator: Managing conflicting business aspects, like short-term goals versus long-term sustainability, and balancing competing priorities effectively.

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What is a Culture and Change Champion competency in HRM?

Culture and Change Champion: Leading and managing organizational culture changes, promoting inclusivity, inspiring employees through transformation processes.

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What is a Human Capital Curator competency in HRM?

Human Capital Curator: Managing talent flow, developing people, and driving performance. Ensuring the right people are in the right roles, investing in their growth, and maximizing their potential.

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What is a Total Reward Steward competency in HRM?

Total Reward Steward: Managing employee well-being through rewards, designing compensation plans, and creating a positive work environment where employees feel valued and motivated.

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What is a Technology and Media Integrator competency in HRM?

Technology and Media Integrator: Using technology and social media to enhance employee performance. This includes leveraging digital tools for communication, training, and performance management.

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What is an Analytics Designer and Interpreter competency in HRM?

Analytics Designer and Interpreter: Using data analytics to improve decision-making. This involves analyzing data to identify trends, patterns, and insights to support HR strategies.

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What is a Compliance Manager competency in HRM?

Compliance Manager: Managing processes based on regulatory guidelines. This includes ensuring HR practices adhere to legal requirements, ethical standards, and company policies.

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What is Evidence-based HRM?

Evidence-based HRM involves using research, data, and personal experience to make informed decisions about HR practices, ensuring that these decisions are grounded in facts and best practices rather than intuition or popular beliefs.

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What is e-HRM?

e-HRM aims to make employee information easily accessible to managers within a company, allowing them to use HR data for day-to-day operations. Additionally, it empowers employees to take charge of their growth and career advancement by providing online resources and tools.

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What is Sustainable HRM?

Sustainable Human Resource Management (HRM) involves creating a work environment that prioritizes not just fixing problems like stress or employee turnover, but also supports positive aspects like employee well-being, job satisfaction, engagement, and personal development.

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What is Green HRM?

Green HRM is an aspect of sustainable HRM that focuses on incorporating environmental considerations into HR practices. It involves reducing the environmental footprint of HR activities, promoting green initiatives, and encouraging sustainable behavior among employees.

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What is Corporate Social Performance (CSP)?

Corporate Social Performance (CSP) is a concept that encourages organizations to contribute positively to society. It involves engaging in ethically sound practices, supporting social causes, and demonstrating a commitment to sustainability.

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Study Notes

HRM Summary

  • Human Resource Management (HRM) encompasses activities from hiring to employee departure, aiming to enhance individual and organizational performance.
  • Key functions include job setup, recruitment, training, performance review, rewards, and employee well-being.
  • HRM involves critical decision-making, focusing on sourcing talent, motivation, skills development, career advancement, and engagement.
  • HRM strategically manages employees throughout their organizational journey, influencing individual and company success.

Human Resources Matter

  • Human resources are the employees of a company.
  • HRM practices are the actions taken to manage employees effectively and achieve organizational goals.
  • These practices include hiring strategies, training programs, feedback systems, and performance-based pay.
  • Employees are considered a company's most important asset due to their crucial function in achieving success and staying ahead of competitors.
  • While essential, HR departments often have limited influence on significant company decisions.
  • Some factors contributing to this limitation include HR managers' lacking business expertise, overemphasis on efficiency at the expense of value creation, and treating all employees uniformly through the application of standard rules and pay scales.
  • Many agree that employees are crucial for success, but how HR effectively manages them remains a concern.
  • HR needs to focus on helping employees add value to the company.

Performance and Well-being

  • HRM not only focuses on organizational performance but also on individual employee experiences, values, and connections within and outside the company.
  • HRM considers the social responsibility of caring for employees' well-being because it leads to better results, and it is the right thing to do.
  • HRM focuses on improving and enhancing employee performance and well-being for ethical reasons beyond better outcomes.
  • Employees are considered as important individuals with their own experiences and aspirations beyond tools for company success.

HR Roles and Competencies

  • HRM managers play critical roles and have specific competencies for success.
  • Four primary roles for HR professionals include Administrative Expert, Employee Champion, Strategic Partner, and Change Agent.
  • These roles help understand HRM manager activities and the essential skills for success.
  • Ulrich introduced the 'HR business partner' model, which shows four main roles.

HR as Administrative Expert

  • HR aims to make work more efficient and cost-effective without compromising quality.
  • This role involves using technology and effective strategies to optimize processes, like hiring, training, and performance reviews.
  • HR builds credibility by focusing not just on their tasks but on the efficiency of the entire organization.

HR as an Employee Champion

  • HRM advocates for employee needs, interests, and development.
  • They support employees by representing their concerns to management, ensuring fair treatment, and creating an environment that fosters motivation and growth.
  • HRM works to improve employee skills, motivation, and opportunities for effective contributions to the organization.

HR as a Strategic Partner

  • HR aligns organization strategies with the needs of employees.
  • HR collaborates with senior management to support the execution of company strategy by understanding the "organizational architecture."
  • HRM plays an essential role in guiding discussions and decisions about organizational structure, ensuring aligned strategy and execution.

HR as a Change Agent

  • HR facilitates change within the company, guiding and supporting the company through changes, focusing on management of change, and helping with transitions.
  • Change management models help oversee efficient change within the company.
  • HR ensures employees are prepared for and effectively manage organizational changes.

Different HR settings, different Emphases

  • HR roles vary based on different organizational settings, such as those with strong unions, frequent mergers, high amounts of paperwork, or crisis situations.
  • HR needs to adapt strategies and competencies based on the environment they work in.

HR Competencies

  • Ulrich and colleagues identified nine competencies needed by HR professionals:
  • Strategic Positioner
  • Credible Activist
  • Paradox Navigator
  • Culture and Change Champion
  • Human Capital Curator
  • Total Reward Steward
  • Technology and Media Integrator
  • Analytics Designer
  • Compliance Manager

History of HRM

  • HRM's concept originated with John R. Commons (1919).
  • Initially, HRM wasn't formalized, but it evolved over time, influenced by industrial revolutions, unions, the growth of organizations, labor shortages, and economic changes.
  • Early HRM was often focused on efficiency, labor relations, and worker welfare.
  • The evolution of HRM shows a shift from individual tasks to strategic management of people as an organizational resource.

Future of HRM

  • HRM's future involves using data and technology to make informed decisions and prioritize employee well-being.
  • Evidence-based HRM, big data, and e-HRM are key trends shaping the future.
  • Sustainable HRM focuses on positive aspects of work, like well-being, engagement, and company strategies, rather than just fixing problems.

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