Human Resource Management Overview

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Questions and Answers

What is the primary purpose of the Protective labor laws in Jamaica?

  • Limit trade unions' activities
  • Encourage temporary employment
  • Support collective bargaining
  • Protect workers against unfair treatment (correct)

Temporary and part-time employees are now a smaller part of the workforce compared to full-time employees.

False (B)

Name one initiative HR managers use to promote work-life balance.

Telecommuting

An employer of choice focuses on both tangible benefits and __________.

<p>intangibles</p> Signup and view all the answers

Match the following types of labor laws with their descriptions:

<p>Protective = Protect workers against unfair treatment Auxiliary = Support practice of collective bargaining Restrictive = Limit trade unions' activities</p> Signup and view all the answers

What does rightsizing refer to in an organization?

<p>Reducing workforce to optimal levels (C)</p> Signup and view all the answers

Managing diversity in organizations is only about ensuring equal benefits for all employees.

<p>False (B)</p> Signup and view all the answers

What is human resource planning?

<p>Forecasting human needs and matching individuals with job vacancies</p> Signup and view all the answers

What is the fastest-growing approach to recruiting?

<p>E-cruiting (C)</p> Signup and view all the answers

Promotion from within refers to hiring new employees from external sources.

<p>False (B)</p> Signup and view all the answers

What is the purpose of performance appraisal?

<p>To observe, evaluate, and provide feedback on an employee's performance.</p> Signup and view all the answers

The process of determining the skills and attributes needed for a job is known as _____.

<p>selection</p> Signup and view all the answers

Match the training methods with their descriptions:

<p>On-the-job training = Experienced employee teaches a new employee Corporate universities = In-house training and education facility Mentoring = Guidance from an experienced employee Coaching = Directing and instructing for skill development</p> Signup and view all the answers

Which source of recruits involves promoting current employees?

<p>Internal recruiting (B)</p> Signup and view all the answers

The halo effect in performance evaluations can lead to balanced assessments of employees.

<p>False (B)</p> Signup and view all the answers

Name one error in performance evaluations.

<p>Stereotyping or halo effect.</p> Signup and view all the answers

What is one of the strategic roles of Human Resource Management (HRM)?

<p>To increase organizational performance (B)</p> Signup and view all the answers

HRM is only responsible for hiring and firing employees.

<p>False (B)</p> Signup and view all the answers

Name one of the categories under federal laws that affect Human Resource Management.

<p>Equal Employment Opportunity (EEO) laws</p> Signup and view all the answers

The __________ Act focuses on ensuring equal pay for men and women.

<p>Employment (Equal Pay for Men and Women)</p> Signup and view all the answers

Match the following laws to their categories:

<p>Minimum Wage Act = Employment Law Termination and Redundancy Payments Act = Employment Law Labour Relations and the Industrial Dispute Act = Industrial Relations Law Occupational Safety and Health Act = Industrial Safety Law</p> Signup and view all the answers

Which of the following is NOT a current strategy issue of interest to managers?

<p>Managing successful marketing campaigns (D)</p> Signup and view all the answers

The strategic role of HRM has become less important in corporate strategy over time.

<p>False (B)</p> Signup and view all the answers

What is one key aspect of HRM that enhances employee productivity?

<p>Effective workforce development</p> Signup and view all the answers

Flashcards

Human Resource Management (HRM)

The process of attracting, developing, and retaining a skilled workforce.

Strategic Role of HRM

HRM's role in driving organizational performance by supporting and actively pursuing a plan for improving the company's results.

Equal Employment Opportunity (EEO)/Discrimination Laws

Federal laws that protect workers from discrimination based on protected characteristics.

Compensation/Benefits Laws

Federal laws outlining fair wages, salaries, and employee benefits.

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Local Legislation (Labour laws in Jamaica)

Laws within Jamaica regulating employment, industrial relations, and safety in the workplace.

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Global Strategies (IHRM)

Development of business strategies that extend across different countries and cultures.

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Using IT for E-HR

Utilizing technology to manage HR functions, improving efficiency and effectiveness.

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HRM and Organizational Performance

Human Resource Management directly affects organizational performance in productivity, financials and achieving company goals.

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Internal Recruiting

Filling high-level positions by promoting qualified employees from within the organization.

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External Recruiting

Seeking new employees from outside the organization to fill open positions.

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E-Recruiting

Using the internet to find and attract potential job candidates.

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Selection Process

The process of evaluating candidates and choosing the best fit for a job.

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On-the-Job Training

Training new employees by having experienced workers teach them job skills directly.

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Corporate Universities

In-house training centers offering a wide range of learning opportunities for employee development.

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Mentoring & Coaching

Experienced employees guide and support less experienced colleagues to enhance their skills and knowledge.

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Performance Appraisal

Evaluating an employee's performance, providing feedback, and setting goals for improvement.

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Factory Act (1943)

A Jamaican law protecting workers against unfair treatment, supporting collective bargaining, and limiting disruptive industrial action.

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Human Resource Planning

Forecasting future human resource needs and matching individuals with job openings.

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Work-life balance initiatives

Strategies to help employees balance work and personal life (e.g., telecommuting, flexible schedules).

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Contingent workers/professionals

Temporary or part-time employees, a growing component of the workforce.

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Employer of choice

An appealing company for potential employees, focusing on tangible and intangible benefits.

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Rightsizing

Reducing a company's workforce to an appropriate level for the current situation.

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Societal trends influenced by HRM

Factors such as work-life balance, team/project focus, temporary employment, and diversity influence human resource management practices.

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Study Notes

Human Resource Management (HRM)

  • HRM is the process of attracting, developing, and maintaining a workforce.
  • HRM aims to ensure an effective workforce for the long term.

Elements of HRM

  • All managers are resource managers.
  • Employees are viewed as assets.
  • Matching organizational goals with employee needs.

Strategic Role of HRM

  • HRM drives organizational performance.
  • HRM is a crucial tool for implementing organizational strategies.
  • HR departments are now considered vital players in corporate strategies.
  • HRM actively pursues integrated plans for increasing performance.
  • HRM contributes to higher employee productivity and positive financial results.
  • HRM helps an organization achieve its strategic goals.
  • HRM plays an essential role in the management team.

Current Strategy Issues for Managers

  • Finding the right people to increase competitiveness on a global scale
  • Improving product quality, productivity, and customer service
  • Managing mergers and acquisitions
  • Applying new information technologies for e-business

Three Ways HR is Changing

  • Building human capital
  • Developing global strategies
  • Using information technology (e-HR)
  • Federal laws addressing equal employment opportunity (EEO)/discrimination, compensation/benefits, and health/safety.
  • Local laws in Jamaica, including laws for employment, industrial relations, and industrial safety.
  • Jamaican labor laws aim to protect workers from unfair treatment, support collective bargaining, and limit trade union activities.
  • Teams and projects emphasize collaborative work.
  • Temporary/part-time employees and contingent workers are becoming more common.
  • Companies focus on work-life balance through flexible scheduling and telecommuting.
  • Organizations aim to be designated as "employers of choice."

Rightsizing (Downsizing) the Organization

  • Intentionally reducing employee numbers for organizational efficiency.

Diversity

  • Organizations manage diversity by creating a climate to maximize potential advantages and minimize disadvantages.
  • Issues such as prejudice, stereotypes, and discrimination are addressed.

Goals of HRM

  • Attract a high-quality workforce by planning, forecasting, recruiting, and selecting.
  • Maintain an effective workforce through compensation policies (wage, salary, benefits), labor relations, and termination practices.
  • Develop an effective workforce through ongoing training, development, and performance appraisal processes.

Human Resource Planning & Recruiting

  • Forecasting and matching individuals to job vacancies.
  • Internal and external recruitment approaches (promotions, new hires).
  • E-recruiting utilizes the internet.

Training and Development

  • On-the-job training with experienced employees teaching new ones.
  • Corporate universities offer broad training courses.
  • Mentoring and coaching use experienced employees to guide less-experienced ones.

Performance Appraisal

  • Observing, evaluating, and recording employee performance.
  • Providing feedback to guide future development
  • Using various evaluation methods like 360-degree evaluations or BARS.

Compensation

  • Wage and salary (job-based, skills-based, competency-based)
  • Compensation equity (determining fair pay rates)
  • Pay-for-performance (incentive pay)
  • Benefits (legal requirements, health insurance, vacation, etc.)

Termination

  • Legitimate employee terminations due to underperformance or disruptive behavior.
  • Exit interviews to understand reason for termination.

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