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Questions and Answers
What is the primary purpose of user identification and persona development?
What is the primary purpose of user identification and persona development?
Scenarios, user journeys, and use cases serve to supplement the development of personas.
Scenarios, user journeys, and use cases serve to supplement the development of personas.
True (A)
What is the purpose of workload analysis in human factors engineering?
What is the purpose of workload analysis in human factors engineering?
Workload analysis assesses whether the product or system places excessive mental or physical demands on the user, considering potential strain and efficiency.
When a product or system has potential implications for human safety, a ______ should be conducted.
When a product or system has potential implications for human safety, a ______ should be conducted.
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Match the following human factors analysis methods with their descriptions:
Match the following human factors analysis methods with their descriptions:
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What is the primary goal of human factors specialists when translating user needs and goals into system specifications?
What is the primary goal of human factors specialists when translating user needs and goals into system specifications?
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Quality Function Deployment (QFD) helps prioritize system features by using a tool called the House of Quality.
Quality Function Deployment (QFD) helps prioritize system features by using a tool called the House of Quality.
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What is the significance of the design with the lowest cost/benefit ratio in a cost/benefit analysis?
What is the significance of the design with the lowest cost/benefit ratio in a cost/benefit analysis?
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What can lead to perceptual errors in unexpected situations?
What can lead to perceptual errors in unexpected situations?
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Top-down processing helps improve the perception of unexpected situations.
Top-down processing helps improve the perception of unexpected situations.
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What is the primary function of working memory?
What is the primary function of working memory?
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The limits of working memory are generally described as _____ items.
The limits of working memory are generally described as _____ items.
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Match the following terms to their definitions:
Match the following terms to their definitions:
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What should be highlighted in sentences to avoid misinterpretation?
What should be highlighted in sentences to avoid misinterpretation?
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Context has no effect on perception during usability testing.
Context has no effect on perception during usability testing.
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What term is used to describe the failure to retrieve information from memory?
What term is used to describe the failure to retrieve information from memory?
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What is the capacity of working memory in terms of chunks?
What is the capacity of working memory in terms of chunks?
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The episodic buffer is responsible for maintaining verbal information in working memory.
The episodic buffer is responsible for maintaining verbal information in working memory.
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What must happen for information to remain in working memory for an extended time?
What must happen for information to remain in working memory for an extended time?
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Working memory enables the storage of both ______ and ______ information.
Working memory enables the storage of both ______ and ______ information.
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Match the following working memory components with their primary functions:
Match the following working memory components with their primary functions:
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Which of these techniques can help minimize working memory load?
Which of these techniques can help minimize working memory load?
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Availability and type of attention do not affect working memory performance.
Availability and type of attention do not affect working memory performance.
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What is chunking and how does it benefit working memory?
What is chunking and how does it benefit working memory?
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What is the primary reason evaluating training effects immediately after an instructional unit is misleading?
What is the primary reason evaluating training effects immediately after an instructional unit is misleading?
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Weak memory retrieval can be caused by a lack of associations with other information.
Weak memory retrieval can be caused by a lack of associations with other information.
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What term is used to describe the repeated performance of an action over time to establish a habit?
What term is used to describe the repeated performance of an action over time to establish a habit?
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The _____ is the cue that triggers the start of a routine in habit design.
The _____ is the cue that triggers the start of a routine in habit design.
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Match each aspect of habit design with its description:
Match each aspect of habit design with its description:
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Which of the following is NOT a type of organization in long-term memory?
Which of the following is NOT a type of organization in long-term memory?
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Habits occur effortlessly and require cognitive resources to establish.
Habits occur effortlessly and require cognitive resources to establish.
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What term best describes the knowledge structure about a specific topic?
What term best describes the knowledge structure about a specific topic?
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Which of the following describes cognitive heuristics?
Which of the following describes cognitive heuristics?
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Heuristics always guarantee the best decision outcome.
Heuristics always guarantee the best decision outcome.
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What is one reason why experts may avoid biases in decision making?
What is one reason why experts may avoid biases in decision making?
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The systematic flaws in heuristics are often referred to as __________.
The systematic flaws in heuristics are often referred to as __________.
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Match the heuristic type with its description:
Match the heuristic type with its description:
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What does 'cognitive tunneling' refer to in decision making?
What does 'cognitive tunneling' refer to in decision making?
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Experts can never fall prey to biases in heuristics.
Experts can never fall prey to biases in heuristics.
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Which of the following is a necessary characteristic of maps for effective navigation?
Which of the following is a necessary characteristic of maps for effective navigation?
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Three-dimensional maps always provide a precise judgment of distance.
Three-dimensional maps always provide a precise judgment of distance.
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What are the three levels of emotional processing?
What are the three levels of emotional processing?
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The basic types of emotions include anger, happiness, and __________.
The basic types of emotions include anger, happiness, and __________.
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Match the terms with their definitions:
Match the terms with their definitions:
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What does the configural display represent?
What does the configural display represent?
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Emotional dimensions have been completely separated from physical reactions.
Emotional dimensions have been completely separated from physical reactions.
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What are the two dimensions of emotions mentioned in the content?
What are the two dimensions of emotions mentioned in the content?
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Flashcards
User Identification
User Identification
Describes important user populations for a product or system.
Persona Development
Persona Development
An imaginative representation of potential users with detailed descriptions.
User Journeys
User Journeys
Stories that depict user experiences in a specific context.
Workload Analysis
Workload Analysis
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Safety Analysis
Safety Analysis
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Function Allocation Analysis
Function Allocation Analysis
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Quality Function Deployment (QFD)
Quality Function Deployment (QFD)
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Cost/Benefit Analysis
Cost/Benefit Analysis
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Bottom-Up Processing
Bottom-Up Processing
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Top-Down Processing
Top-Down Processing
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Perceptual Errors
Perceptual Errors
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Usability Testing
Usability Testing
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Negation Perception
Negation Perception
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Working Memory
Working Memory
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Long-Term Memory
Long-Term Memory
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Forgetting
Forgetting
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Episodic Buffer
Episodic Buffer
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Working Memory Capacity
Working Memory Capacity
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Phonological Loop
Phonological Loop
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Visuospatial Sketchpad
Visuospatial Sketchpad
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Information Remained Time
Information Remained Time
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Confusability
Confusability
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Visual Echoes
Visual Echoes
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Chunking
Chunking
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Exponential decay of memory
Exponential decay of memory
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Massed practice interference
Massed practice interference
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Weak memory retrieval causes
Weak memory retrieval causes
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Working memory processing
Working memory processing
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Habit design components
Habit design components
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Trigger in habit formation
Trigger in habit formation
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Schemas in long-term memory
Schemas in long-term memory
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Mental models
Mental models
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Decision Making Approaches
Decision Making Approaches
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Cognitive Heuristics
Cognitive Heuristics
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Biases in Decision Making
Biases in Decision Making
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Expert Decision Making
Expert Decision Making
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Anchoring Bias
Anchoring Bias
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Confirmation Bias
Confirmation Bias
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Overconfidence Bias
Overconfidence Bias
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Framing Bias
Framing Bias
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Legibility in Maps
Legibility in Maps
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Map Orientation
Map Orientation
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Adjustable Scale
Adjustable Scale
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Three-Dimensional Maps
Three-Dimensional Maps
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Configural Display
Configural Display
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Emotional Dimensions
Emotional Dimensions
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Temporal Emotion Classification
Temporal Emotion Classification
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Cocktail Party Phenomenon
Cocktail Party Phenomenon
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Study Notes
Final Summary HF - Human Factors
- Human factors engineering is a discipline that considers cognitive, physical, and organizational influences on human behavior to improve human interaction with products and processes.
- It aims to improve human interaction with systems by enhancing:
- Safety: Reducing the risk of injury and death
- Performance: Increasing productivity, quality, and efficiency
- Satisfaction: Increasing acceptance, comfort, and well-being
- Design of high-risk systems prioritizes safety, while workplace design prioritizes performance, and consumer product design focuses on satisfaction.
- There is a trade-off between these three goals, but good human factors design aims to avoid these tradeoffs.
- Human factors design involves a cyclical process of understanding, creating, evaluating, and refining solutions.
CH1-Introduction
- Human factors engineering considers the cognitive, physical, and organizational influences on human behaviour to improve human interaction with products and processes.
- Six human factors design interventions exist:
- Task design
- Equipment design
- Environmental design
- Training
- Selection
- Team and organizational design
CH2-Design Methods
- Systematic design processes include steps for understanding user needs, creating the product, and evaluating its effectiveness.
- Design processes differ in their structure, with some being sequential (e.g., Vee process) and others iterative (e.g., Plan-Do-Check-Act cycle).
- The Plan-Do-Check-Act cycle is a common model for iterative improvement in design, while the scrum model is common for software.
CH3-Evaluation Methods
- No single evaluation method provides a comprehensive answer.
- Evaluation methods are categorized as formative (used during development) or summative (used after development) depending on their purpose.
- Techniques include open-ended surveys, task analysis, heuristic evaluation, cognitive walkthroughs, usability tests, and field tests.
- Different evaluation methods are appropriate at different phases of the design process.
CH6-Cognition
- Human information processing involves sensation, perception, central processing, and responding.
- It is affected by bandwidth (how quickly things change), familiarity of the environment, and knowledge of the world.
- Attentional factors (salience, effort, expectancy, value) and top-down processing influence our perception and cognition.
CH7-Macro-Cognition
- Macrocognition is the understanding of high-level mental processes like planning, decision-making, awareness, and problem solving.
- Important elements of macrocognition are planning, decision-making, situation awareness, and problem-solving.
CH8-Displays
- Displays are artifacts designed to convey information and guide attention.
- They are classified based on their static or dynamic nature, data elements, and principles.
- Crucial principles, regarding for example salience, proximity, resource availability, and mental model relevance for efficient information transfer and comprehension
- Displays need to support both bottom-up (sensory input) and top-down (knowledge, expectations) processing.
CH9-Affect and Product Qualities
- Emotions are important in user experience.
- Affect can be categorized as physical, social/emotional, and/or ideo/psychological.
- Human factors considerations in product design should include affect and user experiences.
History
- Taylor (1911): Father of scientific management; attempted to apply scientific methods to improve engineering.
- Gillbreth (1924): Developed time and motion studies.
- Muybridge(1830-1904): Captured biomechanical action.
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Description
Test your knowledge on human factors engineering concepts including user identification, workload analysis, and working memory. This quiz covers various analysis methods and key principles that are crucial for designing user-centric systems.