Human Communication Basics
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Questions and Answers

What should you do after asking questions for clarification?

  • Start discussing your own thoughts immediately.
  • Interrupt the speaker to clarify your point.
  • Wait for the speaker to finish before asking more questions.
  • Confirm your understanding by repeating, paraphrasing, or summarizing. (correct)

    • Which of the following is NOT mentioned as a barrier to good listening?

  • Self-absorption with our own ideas.
  • Desire to be right.
  • Fear of another’s influence.
  • Interest in the speaker's background. (correct)

    • What is meant by 'reflective questions' in the context of communication?

  • Questions that seek to redirect the conversation.
  • Questions that ask for numerical input.
  • Questions that challenge the validity of the ideas presented.
  • Questions aimed at confirming understanding of what was said. (correct)

    • According to research, how much faster can we hear compared to talking?

    <p>Four times faster.</p> Signup and view all the answers

    Which type of question is designed to stimulate conversation or gather information?

    <p>Information Questions.</p> Signup and view all the answers

    What phrase can be used to confirm understanding in a conversation?

    <p>So you're saying...?</p> Signup and view all the answers

    What does practicing comprehension through difficult materials help maintain?

    <p>A sharp listening capability.</p> Signup and view all the answers

    What is a significant issue when giving a long list of directions verbally?

    <p>It can lead to misunderstandings.</p> Signup and view all the answers

    What can cause confusion in decoding a message?

    <p>The decoder lacks sufficient background knowledge.</p> Signup and view all the answers

    What type of question might ask, 'What's stopping you?'

    <p>Powerful Questions.</p> Signup and view all the answers

    Why is criticizing someone via email not effective?

    <p>It can be easily misunderstood.</p> Signup and view all the answers

    What aspect of decoding a message can lead to errors?

    <p>Inattentive listening.</p> Signup and view all the answers

    How does the audience's prior knowledge influence communication?

    <p>It affects how they respond to messages.</p> Signup and view all the answers

    What does the scenario of a doctor using medical jargon emphasize about decoding?

    <p>The importance of clarity in communication.</p> Signup and view all the answers

    What could be a result of miscommunication caused by encoding errors?

    <p>The audience responding differently than expected.</p> Signup and view all the answers

    Why is it essential for the decoder to actively listen to a message?

    <p>To accurately understand and interpret the message.</p> Signup and view all the answers

    What is the purpose of a transition sentence in a conflict resolution discussion?

    <p>To support the current view while preparing for new information</p> Signup and view all the answers

    What should you do if you want to have a productive discussion with someone?

    <p>Choose a time when you're both relaxed and not distracted</p> Signup and view all the answers

    Which of the following actions is NOT advisable when discussing disagreements in front of children?

    <p>Engage in physical threats or violence</p> Signup and view all the answers

    What is a key component of presenting your argument in a conflict resolution scenario?

    <p>Know what you want and why you want it</p> Signup and view all the answers

    What is an effective way to help others be receptive to a different point of view?

    <p>Look for common ground and shared interests</p> Signup and view all the answers

    Which statement best describes how to handle a disagreement without escalating it?

    <p>Maintain eye contact and keep the conversation direct</p> Signup and view all the answers

    What are two critical parts of a transition sentence?

    <p>A statement supporting the current view and news of new information</p> Signup and view all the answers

    When discussing issues of concern, what is a recommended practice for keeping the conversation relevant?

    <p>Discuss only the issue at hand without deviation</p> Signup and view all the answers

    What does a biting position of teeth typically indicate?

    <p>Concealed irritation or anxiety</p> Signup and view all the answers

    If someone has a significantly faster blink rate than normal, what is this likely reflecting?

    <p>Emotional stress</p> Signup and view all the answers

    What nonverbal signs might indicate feelings of superiority or disdain?

    <p>Lifting the chin and leaning backward</p> Signup and view all the answers

    What body language can indicate a defeated attitude?

    <p>Tilting the head forward and looking down</p> Signup and view all the answers

    What body language suggests that a person is conveying a true statement?

    <p>A confident, level gaze held for longer than three seconds</p> Signup and view all the answers

    When a player is told to sit on the bench, which thought indicates a positive attitude?

    <p>I know I can throw the next pass right on target.</p> Signup and view all the answers

    What might a person’s posture reveal when assigned a challenge at work?

    <p>They are eager to clarify details</p> Signup and view all the answers

    Which reaction is likely when someone feels irritation while listening to good news?

    <p>Furrowing their brow while blinking quickly</p> Signup and view all the answers

    What does the gesture of uplifted palms generally indicate?

    <p>A posture of vulnerability</p> Signup and view all the answers

    What mood does the gesture of sticking out the tongue most likely represent?

    <p>Disagreement or displeasure</p> Signup and view all the answers

    What do involuntary eye movements to the right or left typically indicate?

    <p>Information processing</p> Signup and view all the answers

    What does touching the lips with fingertips usually signal?

    <p>Stress relief</p> Signup and view all the answers

    In the situation where a boy is holding his friend's shirt in anger, what does squaring the torso typically prepare for?

    <p>Battle</p> Signup and view all the answers

    If a person in a crowd holds their hand up in a certain manner during your presentation, what does a clenched fist likely signify?

    <p>Aroused emotional state</p> Signup and view all the answers

    What is the probable emotional state of a person who is massaging their hand during a meeting?

    <p>Anxiety</p> Signup and view all the answers

    What is the likely outcome if a boy is angling away from his friend during a confrontation?

    <p>He will flee the situation.</p> Signup and view all the answers

    What does moistening of the eyes after a meal typically indicate?

    <p>Relaxation and satisfaction</p> Signup and view all the answers

    What body language most often indicates someone is in a position of power?

    <p>Having more torsos aimed their way</p> Signup and view all the answers

    How can elevated crossed arms on a table be interpreted?

    <p>The person is lying</p> Signup and view all the answers

    Which of the following gestures indicates relaxation?

    <p>Folding arms with hands in contact with the biceps</p> Signup and view all the answers

    What conclusion can be drawn about the couple at the restaurant based on their nonverbal cues?

    <p>They are enjoying a satisfying meal</p> Signup and view all the answers

    Which observation might suggest that a person is disagreeing during a discussion?

    <p>Folding arms tightly against the body</p> Signup and view all the answers

    How is 'alignment of the upper body' relevant in nonverbal communication?

    <p>It signifies respect and loyalty</p> Signup and view all the answers

    What might frequent swallowing during a conversation indicate?

    <p>An intense emotional state</p> Signup and view all the answers

    Study Notes

    Human Communication

    • Human communication is the exchange of information between two or more people, either verbally or nonverbally.
    • Studies of this field incorporate psychology, social science, computer science, logic, and linguistics.
    • Human communication is the process of making sense of the world and sharing that understanding with others through verbal and nonverbal messages.

    Communication Process

    • The communication process involves a source, encoding, channel, decoding, and receiver. Context and feedback are also essential elements.
    • Source: The originator of the message. Crucially, the source needs to be clear about the reason and content of the communication. Accuracy, confidence, and usefulness are also important aspects.
    • Encoding: The process of transforming the source's idea into a message. Knowing your audience, clear and simple expression, anticipating possible confusions in the message are essential. Understanding that the meaning of words and gestures can differ between cultures is important.
    • Channel: The medium used to transmit the message. Examples include verbal conversations, video conferencing, emails, memos, and written letters.
    • Decoding: The receiver's interpretation of the message. Decoding effectiveness depends on the receiver's understanding of the language or nonverbal cues used..
    • Receiver: The person who receives the message. Receivers often interpret messages based on their own contexts and experiences.
    • Feedback: The response from the receiver to the source. It aids understanding and allows for clarification.
    • Context: The situation in which the communication takes place, including environmental factors and cultural norms. This can affect how the message is received and understood.

    Nonverbal Communication

    • Nonverbal communication includes facial expressions, tones of voice, hand gestures, eye contact, physical space, and more.
    • Nonverbal communication is often more impactful than verbal communication. Research suggests that 55% of meaning in an interaction comes from facial/body language, 38% from tone of voice (paralanguage). Only 7% of meaning is derived from the words themselves.
    • Examples:
      • Smiling is often viewed positively.
      • Eye contact can signal interest, concern, or warmth, too much can be seen as accusing.
      • Proximity to another person can be a sign of comfort or discomfort
      • Posture and body language convey messages about emotions like anxiety, agreement, or disagreement.
    • Gestures and body language have different meanings in various cultures.

    Improving Communication

    • Avoid expressing only negative feelings. Preface criticism with positive statements.
    • Measure communication success by outcomes.
    • Close the communication gap by stating clear intentions at the beginning and asking for feedback.
    • Avoid using body language that contrasts your words (e.g., smiling when irritated).
    • Active listening shows an interest in what others are saying, requires careful attention and focus.
    • Avoid manipulating communication. Be honest and forthright.
    • Avoid double messages (saying one thing and doing another)
    • Be considerate in your responses and tone, taking into account the importance of the issue and your relationship.
    • Email and other written communication should be used cautiously. Non-verbal cues are absent and misinterpreted easily.
    • Keep communication focused on the issue at hand.
    • Don't interrupt others when they are talking. Focus on the present situation, not past history.
    • Allow for the person to retreat with dignity. A compromised resolution is a good outcome.
    • Set time limits if necessary.

    Types of Questions

    • Information Questions: (How, what, where, when, why)
    • Precision Questions: (What exactly?, How much?, Always?)
    • Powerful Questions: (What's stopping you? What are you afraid of?)
    • Reflective Questions: (So you're saying that…? )
    • Probing Questions: (What do you mean by that? Could you explain that further?)

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    Related Documents

    Module 9. Human Communication PDF

    Description

    This quiz explores the fundamental concepts of human communication, including both verbal and nonverbal methods. It covers the communication process, including the roles of source, encoding, channel, decoding, and receiver, while incorporating insights from various disciplines like psychology and linguistics.

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