Human Communication Basics

The ability to effectively convey a message.

The skill of correctly interpreting a message.

Mistakes in conveying a message.

Mistakes in understanding a message.

Selecting a suitable method for communication.

The person receiving a message in communication.

Specialized medical terms.

Understanding encoding and decoding principles, and choosing the correct channel.

Paying close attention to what someone is saying while they are speaking, and confirming understanding by repeating, paraphrasing, or summarizing.

Reading or listening to complex material to improve your ability to understand what others are saying.

Questions used to gather specific facts or information (e.g., 'How?', 'What?', 'Where?', 'When?', 'Why?')

Questions that require specific details (often involving words like 'exactly,' 'how much,' or 'always').

Questions that encourage thought and problem-solving (e.g., 'What's stopping you?', 'What are you afraid might happen if...?' ).

Questions that summarize or restate what the speaker has said to ensure understanding, often starting with 'So you're saying...'.

Asking questions to receive or give information, clarifies or stimulate conversations.

Mental blocks that hinder understanding, including a desire to be right, fear of influence, self-absorption, or apprehension.

The process of managing disagreements and finding solutions that satisfy all parties involved.

A sentence that supports another's point of view without agreeing to their ideas. It then presents new ideas/information to help them change their mind.

A transition sentence has two parts: 1) A statement that backs up the other person's original point (without agreeing), and 2) A statement that indicates different information will be shared.

Scheduling a meeting, time, and place to discuss a specific issue.

Communicating your feelings and desired solutions clearly and respectfully.

Finding shared interests or values between different perspectives to resolve conflict.

No physical confrontation or threats are allowed during a conflict.

Staying on track in conflict resolution, discussing only the critical issues.

Significantly faster blinking than the normal rate (20 blinks per minute) can indicate emotional stress.

Tilting the head back and looking down the nose signifies superiority, arrogance, or disdain.

Rotating the eyeballs downward, bowing the head, and looking at the ground suggests a defeated, guilty, or submissive attitude.

Sustaining eye contact for longer than three seconds typically indicates truthfulness and confidence.

Body language can reveal hidden emotions and even betray insincerity in a smile.

Bowing the head, looking at the floor, or a submissive attitude indicates guilt, shame, or defeat.

Lifting the chin, leaning back, and looking down the nose are signs of arrogance, disdain, and superiority.

Analyzing someone's posture can reveal their true feelings, even if they're trying to hide them.

Holding palms upward shows openness, humility, and uncertainty, signaling a desire for peace or compromise.

Sticking out the tongue indicates unspoken disagreement, disbelief, displeasure, or uncertainty.

Eyes moving right or left during thought processes reveal information processing, reflection, and thought.

Touching the lips with fingertips is a subconscious way to comfort or release stress.

Touching oneself, like scratching or rubbing, can indicate anxiety, deception, fear, or uncertainty.

An angled torso suggests an intention to flee, while a squared torso prepares for confrontation.

Clenched fists convey heightened emotions like anger, excitement, or fear.

Subconsciously making a fist suggests anxiety or unspoken disagreement, even in a seemingly calm state.

A relaxed posture often involves leaning forward or backward, indicating a state of comfort and ease.

A gesture to show agreement involves aligning your upper body with the person you're talking to.

In a group, the person who's most powerful often has more people facing them, indicating they're the center of attention.

Crossing your arms with elbows projecting away from your body can signal disagreement or resistance.

Crossing your arms loosely over your chest with hands touching the bicep muscles signifies relaxation and agreement.

Dilation of the pupils can indicate interest, excitement, or attraction.

Tears or moist eyes can signify happiness, sadness, or even physical satiation after a meal.

Swallowing more often than usual can be a sign of relaxation or even anxiety.