Human Capital, Training, and Quality Management
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Questions and Answers

Motivation to deliver high-quality products and services is a part of human capital.

True

Informal learning _________

leads to the effective development of tacit knowledge

Tacit knowledge is best acquired through informal learning.

True

What step of the training design process involves person and task analysis?

<p>conducting needs assessment</p> Signup and view all the answers

Engagement is included in the ADDIE model.

<p>False</p> Signup and view all the answers

What is an example of human capital?

<p>work-related competence</p> Signup and view all the answers

Millennials are believed to have high levels of self-esteem, sometimes reaching the point of narcissism.

<p>True</p> Signup and view all the answers

____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

<p>Total quality management</p> Signup and view all the answers

A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.

<p>TQM</p> Signup and view all the answers

____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

<p>Six Sigma</p> Signup and view all the answers

____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries that rely almost exclusively on technology to interact and complete their projects.

<p>Virtual teams</p> Signup and view all the answers

According to the ATD capability model, how does a business partner improve performance?

<p>Uses business industry knowledge to create training that improves performance</p> Signup and view all the answers

In the ATD capability model, a ___ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

<p>Project manager</p> Signup and view all the answers

For training and development to succeed, all parties including employees, managers, and top management must take ownership.

<p>True</p> Signup and view all the answers

Surveys demonstrate that approximately 60 percent of the U.S. workforce is engaged in their work.

<p>False</p> Signup and view all the answers

The strategic training and development process begins with _________.

<p>Identifying the business strategy</p> Signup and view all the answers

____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

<p>Mission</p> Signup and view all the answers

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

<p>Balanced scorecard</p> Signup and view all the answers

_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.

<p>Staffing strategy</p> Signup and view all the answers

Product differentiation is one of the major business strategies discussed.

<p>False</p> Signup and view all the answers

Companies that emphasize innovation and creativity are labeled as _________.

<p>Baseball Teams</p> Signup and view all the answers

Uniqueness refers to

<p>The extent to which employees are rare, specialized, and not highly available in the labor market.</p> Signup and view all the answers

Job-based employees are characterized by

<p>High value and low uniqueness.</p> Signup and view all the answers

Which position is characterized by high value and low uniqueness?

<p>Lab Technician</p> Signup and view all the answers

Companies adopting a ______ strategy need to train employees in job-search skills and focus on cross-training their remaining employees.

<p>Disinvestment</p> Signup and view all the answers

Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) ___ strategy.

<p>Internal Growth</p> Signup and view all the answers

The business-embedded (BE) learning function is customer-focused.

<p>True</p> Signup and view all the answers

Training-business strategy incongruence is one of the major 'change-related' problems that need to be addressed before the implementation of new training practices.

<p>False</p> Signup and view all the answers

Study Notes

Human Capital and Learning

  • Human capital includes motivation to deliver high-quality products and services.
  • Informal learning is effective for developing tacit knowledge, which is best acquired through such learning environments.
  • Work-related competence is considered an example of human capital.

Training Design and Evaluation

  • Conducting a needs assessment involves person and task analysis.
  • The ADDIE model for training design does not include engagement as one of its components.
  • Employee ownership at all levels is essential for successful training and development initiatives.

Generational Insights

  • Millennials are characterized by high self-esteem, which can sometimes border on narcissism.

Quality Management and Improvement

  • Total Quality Management (TQM) emphasizes preventing errors over detection and correction.
  • TQM is a companywide effort aimed at continuous improvement.
  • Six Sigma utilizes trained professionals such as Champions and various levels of Belts for process improvement.

Team Dynamics

  • Virtual teams consist of members separated by distance, culture, or organization, relying on technology for collaboration.

ATD Capability Model

  • A business partner in the ATD model leverages industry knowledge to enhance training for performance improvement.
  • A project manager in this model is responsible for planning and monitoring effective learning and performance solutions.

Strategic Training Process

  • Identification of the business strategy is the initial step in the strategic training and development process.
  • A company’s mission communicates its purpose and the value delivered to customers.

Business Performance Measurement

  • The balanced scorecard evaluates business performance from customer, internal, innovation, learning, and financial perspectives.

Staffing and Business Strategies

  • Staffing strategy involves decisions about employee sourcing, selection, and the desired skills mix.
  • Companies focusing on innovation are classified as "Baseball Teams."
  • Uniqueness in human resources relates to the rarity and specialization of employees in the labor market.

Job Characteristics

  • Job-based employees are typically of high value but have low uniqueness; examples include lab technicians.
  • Companies following a disinvestment strategy should focus on training employees in job-search skills and cross-training.

Organizational Culture and Change

  • Fostering a culture of creative thinking and analysis is part of an internal growth strategy.
  • The business-embedded (BE) learning function prioritizes customer focus.
  • Issues such as training-business strategy incongruence are not considered major "change-related" problems for training implementation.

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Description

This quiz explores key concepts in human capital, training design and evaluation, and quality management principles. It covers topics such as informal learning, needs assessment, and the impact of generational characteristics on work environments. Ideal for those looking to expand their knowledge in organizational development.

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