Questions and Answers
Motivation to deliver high-quality products and services is a part of human capital.
True
Informal learning _________
leads to the effective development of tacit knowledge
Tacit knowledge is best acquired through informal learning.
True
What step of the training design process involves person and task analysis?
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Engagement is included in the ADDIE model.
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What is an example of human capital?
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Millennials are believed to have high levels of self-esteem, sometimes reaching the point of narcissism.
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____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
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A core value of _____ is the prevention of the occurrence of errors in a product or service rather than detection and correction.
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____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.
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____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries that rely almost exclusively on technology to interact and complete their projects.
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According to the ATD capability model, how does a business partner improve performance?
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In the ATD capability model, a ___ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.
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For training and development to succeed, all parties including employees, managers, and top management must take ownership.
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Surveys demonstrate that approximately 60 percent of the U.S. workforce is engaged in their work.
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The strategic training and development process begins with _________.
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____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.
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The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.
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_____ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses.
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Product differentiation is one of the major business strategies discussed.
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Companies that emphasize innovation and creativity are labeled as _________.
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Uniqueness refers to
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Job-based employees are characterized by
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Which position is characterized by high value and low uniqueness?
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Companies adopting a ______ strategy need to train employees in job-search skills and focus on cross-training their remaining employees.
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Development of an organizational culture that values creative thinking and analysis is characteristic of a company adopting a(n) ___ strategy.
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The business-embedded (BE) learning function is customer-focused.
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Training-business strategy incongruence is one of the major 'change-related' problems that need to be addressed before the implementation of new training practices.
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Study Notes
Human Capital and Learning
- Human capital includes motivation to deliver high-quality products and services.
- Informal learning is effective for developing tacit knowledge, which is best acquired through such learning environments.
- Work-related competence is considered an example of human capital.
Training Design and Evaluation
- Conducting a needs assessment involves person and task analysis.
- The ADDIE model for training design does not include engagement as one of its components.
- Employee ownership at all levels is essential for successful training and development initiatives.
Generational Insights
- Millennials are characterized by high self-esteem, which can sometimes border on narcissism.
Quality Management and Improvement
- Total Quality Management (TQM) emphasizes preventing errors over detection and correction.
- TQM is a companywide effort aimed at continuous improvement.
- Six Sigma utilizes trained professionals such as Champions and various levels of Belts for process improvement.
Team Dynamics
- Virtual teams consist of members separated by distance, culture, or organization, relying on technology for collaboration.
ATD Capability Model
- A business partner in the ATD model leverages industry knowledge to enhance training for performance improvement.
- A project manager in this model is responsible for planning and monitoring effective learning and performance solutions.
Strategic Training Process
- Identification of the business strategy is the initial step in the strategic training and development process.
- A company’s mission communicates its purpose and the value delivered to customers.
Business Performance Measurement
- The balanced scorecard evaluates business performance from customer, internal, innovation, learning, and financial perspectives.
Staffing and Business Strategies
- Staffing strategy involves decisions about employee sourcing, selection, and the desired skills mix.
- Companies focusing on innovation are classified as "Baseball Teams."
- Uniqueness in human resources relates to the rarity and specialization of employees in the labor market.
Job Characteristics
- Job-based employees are typically of high value but have low uniqueness; examples include lab technicians.
- Companies following a disinvestment strategy should focus on training employees in job-search skills and cross-training.
Organizational Culture and Change
- Fostering a culture of creative thinking and analysis is part of an internal growth strategy.
- The business-embedded (BE) learning function prioritizes customer focus.
- Issues such as training-business strategy incongruence are not considered major "change-related" problems for training implementation.
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Description
This quiz explores key concepts in human capital, training design and evaluation, and quality management principles. It covers topics such as informal learning, needs assessment, and the impact of generational characteristics on work environments. Ideal for those looking to expand their knowledge in organizational development.
