HS 415 Lecture 4: Quality Management Models
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Questions and Answers

What is the primary purpose of the Study phase in the PDSA cycle?

  • To define the beginning and end of the process
  • To implement changes to the process
  • To analyze defects and study results from the test cycle (correct)
  • To plan and organize a team of employees
  • What is the main goal of the Focus phase in the FOCUS-PDCA model?

  • To select actions needed to improve the process
  • To understand the causes of variation in a process
  • To organize a team of employees for the improvement project
  • To find a process that needs improvement (correct)
  • What happens during the Act phase of the PDSA cycle?

  • Lessons learned are incorporated into the test of change (correct)
  • Data is gathered to assess the changes' effect on the process
  • The process is clarified and the changes needed are identified
  • A team is organized to work on the process improvement
  • What is the purpose of the Clarify step in the Focus phase?

    <p>To clarify the current process and the changes needed</p> Signup and view all the answers

    Who expanded Shewhart's PDCA model by adding preliminary steps known as FOCUS?

    <p>Hospital Corporation of America</p> Signup and view all the answers

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