HR Updates and Reminders 2024

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Questions and Answers

What is the purpose of the PRC Personal Information update?

  • To update missing information (correct)
  • To share job description templates
  • To digitalize the TT-People Manager Portal
  • To log vacation/sick leave

What is the SharePoint Digitalized Project TT used for?

  • To create a People Manager Portal (correct)
  • To manage job descriptions
  • To track sports club activities
  • To log vacation/sick leaves

What was shared for the update exercise?

  • A template for PRC personal information
  • A template for job description updates (correct)
  • A template for sports club activities
  • A template for logging vacation/sick leave

What is the LLA Purple Slides used for?

<p>For HR use (B)</p> Signup and view all the answers

What is the purpose of the Code of Conduct training?

<p>To provide training on the Code of Conduct (C)</p> Signup and view all the answers

What is the current ARPU achieved according to the Cash Back Promo?

<p>$76 (B)</p> Signup and view all the answers

What is the minimum MRR required to get an RBL Gift Card valued at TT$1,400?

<p>TT$1,400 (A)</p> Signup and view all the answers

What percentage of customers are using BBFVTV?

<p>10% (B)</p> Signup and view all the answers

How many customers were added in 2024?

<p>498 (A)</p> Signup and view all the answers

What is the target MRR for the Cash Back Promo?

<p>MRR 6.6k (D)</p> Signup and view all the answers

What percentage of customers are using BBFV?

<p>40% (A)</p> Signup and view all the answers

What is the total value of SMB Installed vs Disconnected in the graph?

<p>$160,000.00 (D)</p> Signup and view all the answers

What is the difference between Installed MRR and Disconnection MRR in April?

<p>$10,000.00 (C)</p> Signup and view all the answers

What is the total value of SMB Churn in the graph?

<p>$50,000.00 (D)</p> Signup and view all the answers

What is the incentive for NB-Staff?

<p>$1,400 Gift card -10 or more per month (D)</p> Signup and view all the answers

What is the value of Installed MRR in June?

<p>$70k (A)</p> Signup and view all the answers

What is the value of Disconnection MRR in March?

<p>$74.7k (B)</p> Signup and view all the answers

What is the primary focus of the D2D Channel team?

<p>Acquisition of SOHO businesses and smaller businesses (A)</p> Signup and view all the answers

Which team is responsible for the acquisition of medium-sized businesses and some small businesses?

<p>FTE Division (B)</p> Signup and view all the answers

How many staff members are part of the D2D Internal team?

<p>1 (C)</p> Signup and view all the answers

What is the role of the SME CBS Coordinator?

<p>Reporting to the SME Sales Manager (D)</p> Signup and view all the answers

What type of businesses does the Channel Partner GSM team focus on?

<p>SOHO businesses and smaller businesses (D)</p> Signup and view all the answers

Who does the D2D Channel team report to?

<p>SME Sales Manager (B)</p> Signup and view all the answers

What is the primary responsibility of the FTE Division team?

<p>Customer acquisition of medium-sized businesses (A)</p> Signup and view all the answers

What is the role of the SME CBS Manager?

<p>Managing account management for managed service customers (D)</p> Signup and view all the answers

What percentage of customers churn because they can no longer afford the service?

<p>57% (B)</p> Signup and view all the answers

What is the main reason for churn among the top 10 reasons, according to the graph?

<p>Can no longer afford service (A)</p> Signup and view all the answers

In which month did the RCOE volumes peak?

<p>Mar-24 (C)</p> Signup and view all the answers

What is the percentage of customers who churn due to SME - Business Relocation?

<p>15% (A)</p> Signup and view all the answers

What is the total amount of the 'Difference' column?

<p>$569.14 (D)</p> Signup and view all the answers

What percentage of customers churn due to outstanding service issues?

<p>17% (C)</p> Signup and view all the answers

In which month did the RCOE save rate peak?

<p>May-24 (A)</p> Signup and view all the answers

What is the percentage of customers who churn due to SME - Site Closed?

<p>7% (D)</p> Signup and view all the answers

What is the amount of the 'RCOE | Volumes' section?

<p>$1.8k (A)</p> Signup and view all the answers

What percentage of customers churn due to unable to contact customer?

<p>16% (D)</p> Signup and view all the answers

What is the Incoming Annualized Revenue related to?

<p>Total Annual MRR Value of all customers incoming into RCOE (A)</p> Signup and view all the answers

What is the trend of the MRR Value from Sep-23 to Apr-24?

<p>It has been fluctuating with no clear trend (B)</p> Signup and view all the answers

What is the percentage increase in MRR Value from Sep-23 to Oct-23?

<p>20% (C)</p> Signup and view all the answers

What is the MRR Value in Dec-23?

<p>36,096 (C)</p> Signup and view all the answers

What is the difference between the MRR Value in Sep-23 and Apr-24?

<p>12,000 (D)</p> Signup and view all the answers

What is the MRR Value in Feb-24?

<p>34,156 (B)</p> Signup and view all the answers

What is the MRR Value in Nov-23?

<p>32,630 (A)</p> Signup and view all the answers

What is the MRR Value in Jan-24?

<p>29,086 (D)</p> Signup and view all the answers

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Study Notes

World Cafe

  • Scheduled for February 2024

People Update

  • Managers Meeting scheduled for July 2024

Your Voice Results 2024

  • eNPS Analysis available

LLA Purple Slides - HR Use

  • Code of Conduct training cycle for 2024
  • Updates and reminders for HR use

Updates and Reminders

  • PRC Personal Information: update missing information
  • Leave Management: log vacation/sick leave
  • Job Description: template shared for update exercise
  • SharePoint Digitalized Project TT: TT-People Manager Portal available
  • Sports Club: observers needed

SME Structure

  • SMB Department divided into 3 functional teams:
    • D2D Channel: focuses on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff) through door-to-door sales and cold calling
    • D2D Internal: internally managed door-to-door staff focused on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff), legacy conversion, and internal calling campaigns
    • FTE Division: focuses on customer acquisition of medium businesses (50-99 staff) and some small businesses (5-49 staff), as well as account management for managed service customers

Product Breakdown

  • Product distribution:
    • FVTV: 1%
    • TV: 5%
    • FV: 6%
    • BBTV: 8%
    • BBFVTV: 10%
    • BBFV: 40%
    • BB: 30%
    • Cash Back: not specified

Goal and Mechanics

  • Goal: Raise ARPU to 79+(achieved79+ (achieved 79+(achieved76)
  • Mechanics:
    • RBL Gift Card valued at TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT700: sign up for Broadband 500, Essential or Advanced Bundle for 2 years and spend TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT800 MRR with a contract of 2 years or more
    • RBL Gift Card valued at TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400: sign up for any service/combination of services for 2 years with MRR of TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400 (vat inclusive) or more
    • Staff incentive: $1,400 Gift card for 10 or more sales per month

SMB Installed vs Disconnected 2024

  • Installed MRR:
    • January: $54k
    • February: $61.6k
    • March: $61.3k
    • April: $57.7k
    • May: $64k
    • June: $70k
  • Disconnected MRR:
    • January: $53k
    • February: $63k
    • March: $74.7k
    • April: $68k
    • May: $74.5k
    • June: $69k
  • Difference:
    • January: $569.14
    • February: $1.8k
    • March: $13k
    • April: $10k
    • May: $10k
    • June: $1.2k

TT RCOE | 2024 B2B Performance

  • RCOE Performance:
    • Volumes:
      • Incoming Annualized Revenue: $53,490
      • Annualized Saved Revenue: $45,539
    • Save Rate: 64%
  • Top 10 Reasons for Churn:
    • Can no longer afford service: 57
    • SME - Business Close: 22
    • Outstanding service issue: 17
    • Unable to contact customer: 15
    • SME - Business Relocation: 15
    • Competitor has cheaper rates: 11
    • SME - Site Closed: 7
    • Temporary disconnection…: 4
    • SME - Business Renovation: 4
    • Leaving the country: 4

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