HR Updates and Reminders 2024

Questions and Answers

What is the purpose of the PRC Personal Information update?

To update missing information (correct)

To share job description templates

To digitalize the TT-People Manager Portal

To log vacation/sick leave

What is the SharePoint Digitalized Project TT used for?

To create a People Manager Portal (correct)

To manage job descriptions

To track sports club activities

To log vacation/sick leaves

What was shared for the update exercise?

A template for PRC personal information

A template for job description updates (correct)

A template for sports club activities

A template for logging vacation/sick leave

What is the LLA Purple Slides used for?

For HR use Signup and view all the answers

What is the purpose of the Code of Conduct training?

To provide training on the Code of Conduct Signup and view all the answers

What is the current ARPU achieved according to the Cash Back Promo?

$76 Signup and view all the answers

What is the minimum MRR required to get an RBL Gift Card valued at TT$1,400?

TT$1,400 Signup and view all the answers

What percentage of customers are using BBFVTV?

10% Signup and view all the answers

How many customers were added in 2024?

498 Signup and view all the answers

What is the target MRR for the Cash Back Promo?

MRR 6.6k Signup and view all the answers

What percentage of customers are using BBFV?

40% Signup and view all the answers

What is the total value of SMB Installed vs Disconnected in the graph?

$160,000.00 Signup and view all the answers

What is the difference between Installed MRR and Disconnection MRR in April?

$10,000.00 Signup and view all the answers

What is the total value of SMB Churn in the graph?

$50,000.00 Signup and view all the answers

What is the incentive for NB-Staff?

$1,400 Gift card -10 or more per month Signup and view all the answers

What is the value of Installed MRR in June?

$70k Signup and view all the answers

What is the value of Disconnection MRR in March?

$74.7k Signup and view all the answers

What is the primary focus of the D2D Channel team?

Acquisition of SOHO businesses and smaller businesses Signup and view all the answers

Which team is responsible for the acquisition of medium-sized businesses and some small businesses?

FTE Division Signup and view all the answers

How many staff members are part of the D2D Internal team?

1 Signup and view all the answers

What is the role of the SME CBS Coordinator?

Reporting to the SME Sales Manager Signup and view all the answers

What type of businesses does the Channel Partner GSM team focus on?

SOHO businesses and smaller businesses Signup and view all the answers

Who does the D2D Channel team report to?

SME Sales Manager Signup and view all the answers

What is the primary responsibility of the FTE Division team?

Customer acquisition of medium-sized businesses Signup and view all the answers

What is the role of the SME CBS Manager?

Managing account management for managed service customers Signup and view all the answers

What percentage of customers churn because they can no longer afford the service?

57% Signup and view all the answers

What is the main reason for churn among the top 10 reasons, according to the graph?

Can no longer afford service Signup and view all the answers

In which month did the RCOE volumes peak?

Mar-24 Signup and view all the answers

What is the percentage of customers who churn due to SME - Business Relocation?

15% Signup and view all the answers

What is the total amount of the 'Difference' column?

$569.14 Signup and view all the answers

What percentage of customers churn due to outstanding service issues?

17% Signup and view all the answers

In which month did the RCOE save rate peak?

May-24 Signup and view all the answers

What is the percentage of customers who churn due to SME - Site Closed?

7% Signup and view all the answers

What is the amount of the 'RCOE | Volumes' section?

$1.8k Signup and view all the answers

What percentage of customers churn due to unable to contact customer?

16% Signup and view all the answers

What is the Incoming Annualized Revenue related to?

Total Annual MRR Value of all customers incoming into RCOE Signup and view all the answers

What is the trend of the MRR Value from Sep-23 to Apr-24?

It has been fluctuating with no clear trend Signup and view all the answers

What is the percentage increase in MRR Value from Sep-23 to Oct-23?

20% Signup and view all the answers

What is the MRR Value in Dec-23?

36,096 Signup and view all the answers

What is the difference between the MRR Value in Sep-23 and Apr-24?

12,000 Signup and view all the answers

What is the MRR Value in Feb-24?

34,156 Signup and view all the answers

What is the MRR Value in Nov-23?

32,630 Signup and view all the answers

What is the MRR Value in Jan-24?

29,086 Signup and view all the answers

Study Notes

World Cafe

Scheduled for February 2024

People Update

Managers Meeting scheduled for July 2024

Your Voice Results 2024

eNPS Analysis available

LLA Purple Slides - HR Use

Code of Conduct training cycle for 2024
Updates and reminders for HR use

Updates and Reminders

PRC Personal Information: update missing information
Leave Management: log vacation/sick leave
Job Description: template shared for update exercise
SharePoint Digitalized Project TT: TT-People Manager Portal available
Sports Club: observers needed

SME Structure

SMB Department divided into 3 functional teams:
- D2D Channel: focuses on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff) through door-to-door sales and cold calling
- D2D Internal: internally managed door-to-door staff focused on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff), legacy conversion, and internal calling campaigns
- FTE Division: focuses on customer acquisition of medium businesses (50-99 staff) and some small businesses (5-49 staff), as well as account management for managed service customers

Product Breakdown

Product distribution:
- FVTV: 1%
- TV: 5%
- FV: 6%
- BBTV: 8%
- BBFVTV: 10%
- BBFV: 40%
- BB: 30%
- Cash Back: not specified

Goal and Mechanics

Goal: Raise ARPU to 79+(achieved79+ (achieved 79+(achieved76)
Mechanics:
- RBL Gift Card valued at TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT700: sign up for Broadband 500, Essential or Advanced Bundle for 2 years and spend TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT800 MRR with a contract of 2 years or more
- RBL Gift Card valued at TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400: sign up for any service/combination of services for 2 years with MRR of TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400 (vat inclusive) or more
- Staff incentive: $1,400 Gift card for 10 or more sales per month

SMB Installed vs Disconnected 2024

Installed MRR:
- January: $54k
- February: $61.6k
- March: $61.3k
- April: $57.7k
- May: $64k
- June: $70k
Disconnected MRR:
- January: $53k
- February: $63k
- March: $74.7k
- April: $68k
- May: $74.5k
- June: $69k
Difference:
- January: $569.14
- February: $1.8k
- March: $13k
- April: $10k
- May: $10k
- June: $1.2k

TT RCOE | 2024 B2B Performance

RCOE Performance:
- Volumes:
  - Incoming Annualized Revenue: $53,490
  - Annualized Saved Revenue: $45,539
- Save Rate: 64%
Top 10 Reasons for Churn:
- Can no longer afford service: 57
- SME - Business Close: 22
- Outstanding service issue: 17
- Unable to contact customer: 15
- SME - Business Relocation: 15
- Competitor has cheaper rates: 11
- SME - Site Closed: 7
- Temporary disconnection…: 4
- SME - Business Renovation: 4
- Leaving the country: 4

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Get updated on the latest HR news and reminders for 2024, including Code of Conduct training, PRC personal information, and Leave Management. Stay informed about the latest company initiatives and deadlines.