Podcast
Questions and Answers
What is the purpose of the PRC Personal Information update?
What is the purpose of the PRC Personal Information update?
- To update missing information (correct)
- To share job description templates
- To digitalize the TT-People Manager Portal
- To log vacation/sick leave
What is the SharePoint Digitalized Project TT used for?
What is the SharePoint Digitalized Project TT used for?
- To create a People Manager Portal (correct)
- To manage job descriptions
- To track sports club activities
- To log vacation/sick leaves
What was shared for the update exercise?
What was shared for the update exercise?
- A template for PRC personal information
- A template for job description updates (correct)
- A template for sports club activities
- A template for logging vacation/sick leave
What is the LLA Purple Slides used for?
What is the LLA Purple Slides used for?
What is the purpose of the Code of Conduct training?
What is the purpose of the Code of Conduct training?
What is the current ARPU achieved according to the Cash Back Promo?
What is the current ARPU achieved according to the Cash Back Promo?
What is the minimum MRR required to get an RBL Gift Card valued at TT$1,400?
What is the minimum MRR required to get an RBL Gift Card valued at TT$1,400?
What percentage of customers are using BBFVTV?
What percentage of customers are using BBFVTV?
How many customers were added in 2024?
How many customers were added in 2024?
What is the target MRR for the Cash Back Promo?
What is the target MRR for the Cash Back Promo?
What percentage of customers are using BBFV?
What percentage of customers are using BBFV?
What is the total value of SMB Installed vs Disconnected in the graph?
What is the total value of SMB Installed vs Disconnected in the graph?
What is the difference between Installed MRR and Disconnection MRR in April?
What is the difference between Installed MRR and Disconnection MRR in April?
What is the total value of SMB Churn in the graph?
What is the total value of SMB Churn in the graph?
What is the incentive for NB-Staff?
What is the incentive for NB-Staff?
What is the value of Installed MRR in June?
What is the value of Installed MRR in June?
What is the value of Disconnection MRR in March?
What is the value of Disconnection MRR in March?
What is the primary focus of the D2D Channel team?
What is the primary focus of the D2D Channel team?
Which team is responsible for the acquisition of medium-sized businesses and some small businesses?
Which team is responsible for the acquisition of medium-sized businesses and some small businesses?
How many staff members are part of the D2D Internal team?
How many staff members are part of the D2D Internal team?
What is the role of the SME CBS Coordinator?
What is the role of the SME CBS Coordinator?
What type of businesses does the Channel Partner GSM team focus on?
What type of businesses does the Channel Partner GSM team focus on?
Who does the D2D Channel team report to?
Who does the D2D Channel team report to?
What is the primary responsibility of the FTE Division team?
What is the primary responsibility of the FTE Division team?
What is the role of the SME CBS Manager?
What is the role of the SME CBS Manager?
What percentage of customers churn because they can no longer afford the service?
What percentage of customers churn because they can no longer afford the service?
What is the main reason for churn among the top 10 reasons, according to the graph?
What is the main reason for churn among the top 10 reasons, according to the graph?
In which month did the RCOE volumes peak?
In which month did the RCOE volumes peak?
What is the percentage of customers who churn due to SME - Business Relocation?
What is the percentage of customers who churn due to SME - Business Relocation?
What is the total amount of the 'Difference' column?
What is the total amount of the 'Difference' column?
What percentage of customers churn due to outstanding service issues?
What percentage of customers churn due to outstanding service issues?
In which month did the RCOE save rate peak?
In which month did the RCOE save rate peak?
What is the percentage of customers who churn due to SME - Site Closed?
What is the percentage of customers who churn due to SME - Site Closed?
What is the amount of the 'RCOE | Volumes' section?
What is the amount of the 'RCOE | Volumes' section?
What percentage of customers churn due to unable to contact customer?
What percentage of customers churn due to unable to contact customer?
What is the Incoming Annualized Revenue related to?
What is the Incoming Annualized Revenue related to?
What is the trend of the MRR Value from Sep-23 to Apr-24?
What is the trend of the MRR Value from Sep-23 to Apr-24?
What is the percentage increase in MRR Value from Sep-23 to Oct-23?
What is the percentage increase in MRR Value from Sep-23 to Oct-23?
What is the MRR Value in Dec-23?
What is the MRR Value in Dec-23?
What is the difference between the MRR Value in Sep-23 and Apr-24?
What is the difference between the MRR Value in Sep-23 and Apr-24?
What is the MRR Value in Feb-24?
What is the MRR Value in Feb-24?
What is the MRR Value in Nov-23?
What is the MRR Value in Nov-23?
What is the MRR Value in Jan-24?
What is the MRR Value in Jan-24?
Study Notes
World Cafe
- Scheduled for February 2024
People Update
- Managers Meeting scheduled for July 2024
Your Voice Results 2024
- eNPS Analysis available
LLA Purple Slides - HR Use
- Code of Conduct training cycle for 2024
- Updates and reminders for HR use
Updates and Reminders
- PRC Personal Information: update missing information
- Leave Management: log vacation/sick leave
- Job Description: template shared for update exercise
- SharePoint Digitalized Project TT: TT-People Manager Portal available
- Sports Club: observers needed
SME Structure
- SMB Department divided into 3 functional teams:
- D2D Channel: focuses on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff) through door-to-door sales and cold calling
- D2D Internal: internally managed door-to-door staff focused on acquiring SOHO businesses (1-4 staff) and smaller businesses (5-49 staff), legacy conversion, and internal calling campaigns
- FTE Division: focuses on customer acquisition of medium businesses (50-99 staff) and some small businesses (5-49 staff), as well as account management for managed service customers
Product Breakdown
- Product distribution:
- FVTV: 1%
- TV: 5%
- FV: 6%
- BBTV: 8%
- BBFVTV: 10%
- BBFV: 40%
- BB: 30%
- Cash Back: not specified
Goal and Mechanics
- Goal: Raise ARPU to 79+(achieved79+ (achieved 79+(achieved76)
- Mechanics:
- RBL Gift Card valued at TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT700: sign up for Broadband 500, Essential or Advanced Bundle for 2 years and spend TT700:signupforBroadband500,EssentialorAdvancedBundlefor2yearsandspendTT800 MRR with a contract of 2 years or more
- RBL Gift Card valued at TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400: sign up for any service/combination of services for 2 years with MRR of TT1,400:signupforanyservice/combinationofservicesfor2yearswithMRRofTT1,400 (vat inclusive) or more
- Staff incentive: $1,400 Gift card for 10 or more sales per month
SMB Installed vs Disconnected 2024
- Installed MRR:
- January: $54k
- February: $61.6k
- March: $61.3k
- April: $57.7k
- May: $64k
- June: $70k
- Disconnected MRR:
- January: $53k
- February: $63k
- March: $74.7k
- April: $68k
- May: $74.5k
- June: $69k
- Difference:
- January: $569.14
- February: $1.8k
- March: $13k
- April: $10k
- May: $10k
- June: $1.2k
TT RCOE | 2024 B2B Performance
- RCOE Performance:
- Volumes:
- Incoming Annualized Revenue: $53,490
- Annualized Saved Revenue: $45,539
- Save Rate: 64%
- Volumes:
- Top 10 Reasons for Churn:
- Can no longer afford service: 57
- SME - Business Close: 22
- Outstanding service issue: 17
- Unable to contact customer: 15
- SME - Business Relocation: 15
- Competitor has cheaper rates: 11
- SME - Site Closed: 7
- Temporary disconnection…: 4
- SME - Business Renovation: 4
- Leaving the country: 4
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Description
Get updated on the latest HR news and reminders for 2024, including Code of Conduct training, PRC personal information, and Leave Management. Stay informed about the latest company initiatives and deadlines.
