Chapter 4: Human Resources

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What are the steps that company officers can use to solve problems or make decisions?

Discover, Construct, Launch, Examine

Acknowledge, Organize, Construct, Evaluate

Identify, Select, Design, Implement, Evaluate (correct)

Recognize, Develop, Implement, Assess

What should company officers document when considering plan alterations?

Justification for recommendation and projected outcome of alteration only

Recommendation for alteration and the justification only

Current weather conditions only

Situation description, Recommended alteration, Justification for recommendation, Projected outcome of alteration (correct)

Who is responsible for managing the evaluation process during the probationary period?

Company officers (correct)

New members themselves

Senior emergency medical technicians

Level I Fire Officers

What can new personnel expect to be briefed on when joining an organization?

Expectations on duties, attending work on time, teamwork Signup and view all the answers

Which of the following is a responsibility related to creating a professional work environment for a company officer?

Fostering teamwork and diversity Signup and view all the answers

What do organizational policies aim to protect employees from?

Harassment, sexual harassment, or hazing Signup and view all the answers

Who is responsible for conducting formal performance evaluations in some organizations?

Level I Fire Officers Signup and view all the answers

What law requires covered employers to provide employees job-protected unpaid leave for qualified medical and family reasons?

Family and Medical Leave Act (FMLA) Signup and view all the answers

Who may approve vacation, sick, and wellness leave for personnel according to company policies?

Immediate supervisors or company officers Signup and view all the answers

What responsibility do Level II Fire Officers have regarding formal performance evaluations in some organizations?

Conducting all formal performance evaluations Signup and view all the answers

What is the maximum number of work weeks of leave employees are entitled to for certain medical and family reasons?

12 weeks Signup and view all the answers

What do Employee Assistance Programs (EAP) usually provide for employees in need?

Referral or services for counseling Signup and view all the answers

What are signs and symptoms of excessive stress as mentioned in the text?

Loss of mental flexibility Signup and view all the answers

What should company officers do if repeated absences by an employee are due to a personal problem?

Refer the employee to the organization’s EAP for counseling Signup and view all the answers

What is required for duty exchanges among employees?

Similar rank and training Signup and view all the answers

What should company officers be familiar with regarding conflict management?

Human resources policies and procedures Signup and view all the answers

When does discipline progress to punitive measures according to the text?

After a first sufficiently serious offense Signup and view all the answers

What do Employee Assistance Programs (EAP) usually provide for employees in need?

Referral or services for counseling Signup and view all the answers

What is the primary responsibility of company officers in managing conflicts?

Recognizing conflict, understanding conflict behaviors, and taking steps toward conflict resolution Signup and view all the answers

What should a company officer do if a member repeats a violation for which preventive action was taken?

Provide additional preventive action Signup and view all the answers

In what situation should punitive action be considered by a company officer?

When a member continues inappropriate behavior despite corrective efforts Signup and view all the answers

What is the purpose of giving an employee notice of possible sanctions?

To inform the employee about potential consequences of their actions Signup and view all the answers

What must discipline in an organization comply with?

Local laws and regulations Signup and view all the answers

What can lead to a grievance being lodged by a subordinate or labor representative?

Minor disciplinary action taken by the company officer Signup and view all the answers

What is the goal of public and private unions?

To protect employee rights and improve working conditions Signup and view all the answers

What is the primary purpose of collective bargaining negotiations between unions and organizational management?

To determine working conditions, wages, and benefits Signup and view all the answers

When may a minor disciplinary action lead to a grievance against the company officer?

When it violates agreement procedures during disciplinary actions. Signup and view all the answers

What should be included in a corrective action letter given to an employee?

Details of past misbehavior and possible consequences. Signup and view all the answers

What is the role of a company officer in administering discipline?

To recommend disciplinary actions based on evidence. Signup and view all the answers

When should corrective action be taken by a company officer?

When a member commits a serious violation as a first offense Signup and view all the answers

What should be included in a corrective action letter given to an employee?

A statement informing the member of the consequences of not following organizational rules Signup and view all the answers

Under what circumstance may a company officer consider punitive action?

When a member continues inappropriate behavior despite earlier corrective efforts Signup and view all the answers

What role does the company officer primarily take regarding disciplinary actions?

Recommending appropriate disciplinary actions based on documented evidence Signup and view all the answers

What must discipline in an organization comply with according to the text?

Legal requirements of the local AHJ only Signup and view all the answers

What may prevent future action against a member after a minor disciplinary action?

A grievance lodged by a labor representative Signup and view all the answers

What is typically achieved through collective bargaining negotiations between unions and organizational management?

Determining working conditions, wages, and benefits for employees Signup and view all the answers

Which of the following is usually NOT included as possible sanctions for punitive actions in an organization?

$2,000 reward for compliance Signup and view all the answers

What is the primary goal of public and private unions regarding employees?

To improve working conditions and protect employee rights Signup and view all the answers

What should be done by a company officer if an employee commits a serious violation as a first offense?

Giving the employee notice of possible sanctions Signup and view all the answers

What is one of the main responsibilities of company officers in the planning process?

Documenting plan alterations Signup and view all the answers

What should company officers do if an employee exhibits obsessive thoughts, loss of mental flexibility, and sleep disorders?

Refer the employee to the company's Employee Assistance Program (EAP) Signup and view all the answers

What can result in termination for a first offense according to the text?

Gross negligence Signup and view all the answers

In which situation should company officers use their best judgment to decide on formulating a new plan or modifying an existing plan?

When considering plan alterations Signup and view all the answers

What organizational policy area should company officers be knowledgeable about according to the text?

Performance evaluations Signup and view all the answers

What type of behavior involves hiding emotions to avoid conflict?

Passive behavior Signup and view all the answers

What can company officers do to ensure new personnel understand the organization's expectations?

Seek feedback from new members Signup and view all the answers

In what situation should company officers hold an individual counseling interview?

To prevent inappropriate behavior from escalating Signup and view all the answers

What is one of the responsibilities of EMS company officers as mentioned in the text?

Assigning mentors to new members Signup and view all the answers

What must company officers be familiar with in conflict management?

Existing labor/management agreements Signup and view all the answers

When should employee absenteeism be referred to the organization's Employee Assistance Program (EAP)?

If it indicates a serious problem Signup and view all the answers

Which law requires covered employers to provide specific job-protected unpaid leave for qualified medical and family reasons?

Family and Medical Leave Act (FMLA) Signup and view all the answers

What should a company officer do to help ensure a smooth transition for new members?

Assimilate new members properly into the unit Signup and view all the answers

What should company officers do if a duty exchange is to take place among employees?

Identify specific requirements in labor/management agreements Signup and view all the answers

What is a primary factor that may lead to a company officer denying a leave request according to the text?

Insufficient staffing during the requested period Signup and view all the answers

What is a key responsibility of company officers in evaluating new or newly promoted personnel during a probationary period?

Managing the evaluation process Signup and view all the answers

What can company officers do to foster teamwork and communications within their units?

Create an environment that fosters teamwork and communications Signup and view all the answers

Chapter 4: Human Resources

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Questions and Answers

What are the steps that company officers can use to solve problems or make decisions?

What should company officers document when considering plan alterations?

Who is responsible for managing the evaluation process during the probationary period?

What can new personnel expect to be briefed on when joining an organization?

Which of the following is a responsibility related to creating a professional work environment for a company officer?

What do organizational policies aim to protect employees from?

Who is responsible for conducting formal performance evaluations in some organizations?

What law requires covered employers to provide employees job-protected unpaid leave for qualified medical and family reasons?

Who may approve vacation, sick, and wellness leave for personnel according to company policies?

What responsibility do Level II Fire Officers have regarding formal performance evaluations in some organizations?

What is the maximum number of work weeks of leave employees are entitled to for certain medical and family reasons?

What do Employee Assistance Programs (EAP) usually provide for employees in need?

What are signs and symptoms of excessive stress as mentioned in the text?

What should company officers do if repeated absences by an employee are due to a personal problem?

What is required for duty exchanges among employees?

What should company officers be familiar with regarding conflict management?

When does discipline progress to punitive measures according to the text?

What do Employee Assistance Programs (EAP) usually provide for employees in need?

What is the primary responsibility of company officers in managing conflicts?

What should a company officer do if a member repeats a violation for which preventive action was taken?

In what situation should punitive action be considered by a company officer?

What is the purpose of giving an employee notice of possible sanctions?

What must discipline in an organization comply with?

What can lead to a grievance being lodged by a subordinate or labor representative?

What is the goal of public and private unions?

What is the primary purpose of collective bargaining negotiations between unions and organizational management?

When may a minor disciplinary action lead to a grievance against the company officer?

What should be included in a corrective action letter given to an employee?

What is the role of a company officer in administering discipline?

When should corrective action be taken by a company officer?

What should be included in a corrective action letter given to an employee?

Under what circumstance may a company officer consider punitive action?

What role does the company officer primarily take regarding disciplinary actions?

What must discipline in an organization comply with according to the text?

What may prevent future action against a member after a minor disciplinary action?

What is typically achieved through collective bargaining negotiations between unions and organizational management?

Which of the following is usually NOT included as possible sanctions for punitive actions in an organization?

What is the primary goal of public and private unions regarding employees?

What should be done by a company officer if an employee commits a serious violation as a first offense?

What is one of the main responsibilities of company officers in the planning process?

What should company officers do if an employee exhibits obsessive thoughts, loss of mental flexibility, and sleep disorders?

What can result in termination for a first offense according to the text?

In which situation should company officers use their best judgment to decide on formulating a new plan or modifying an existing plan?

What organizational policy area should company officers be knowledgeable about according to the text?

What type of behavior involves hiding emotions to avoid conflict?

What can company officers do to ensure new personnel understand the organization's expectations?

In what situation should company officers hold an individual counseling interview?

What is one of the responsibilities of EMS company officers as mentioned in the text?

What must company officers be familiar with in conflict management?

When should employee absenteeism be referred to the organization's Employee Assistance Program (EAP)?

Which law requires covered employers to provide specific job-protected unpaid leave for qualified medical and family reasons?

What should a company officer do to help ensure a smooth transition for new members?

What should company officers do if a duty exchange is to take place among employees?

What is a primary factor that may lead to a company officer denying a leave request according to the text?

What is a key responsibility of company officers in evaluating new or newly promoted personnel during a probationary period?

What can company officers do to foster teamwork and communications within their units?

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