Chapter 4: Human Resources

What are the steps that company officers can use to solve problems or make decisions?

What should company officers document when considering plan alterations?

Who is responsible for managing the evaluation process during the probationary period?

What can new personnel expect to be briefed on when joining an organization?

Which of the following is a responsibility related to creating a professional work environment for a company officer?

What do organizational policies aim to protect employees from?

Who is responsible for conducting formal performance evaluations in some organizations?

What law requires covered employers to provide employees job-protected unpaid leave for qualified medical and family reasons?

Who may approve vacation, sick, and wellness leave for personnel according to company policies?

What responsibility do Level II Fire Officers have regarding formal performance evaluations in some organizations?

What is the maximum number of work weeks of leave employees are entitled to for certain medical and family reasons?

What do Employee Assistance Programs (EAP) usually provide for employees in need?

What are signs and symptoms of excessive stress as mentioned in the text?

What should company officers do if repeated absences by an employee are due to a personal problem?

What is required for duty exchanges among employees?

What should company officers be familiar with regarding conflict management?

When does discipline progress to punitive measures according to the text?

What do Employee Assistance Programs (EAP) usually provide for employees in need?

What is the primary responsibility of company officers in managing conflicts?

What should a company officer do if a member repeats a violation for which preventive action was taken?

In what situation should punitive action be considered by a company officer?

What is the purpose of giving an employee notice of possible sanctions?

What must discipline in an organization comply with?

What can lead to a grievance being lodged by a subordinate or labor representative?

What is the goal of public and private unions?

What is the primary purpose of collective bargaining negotiations between unions and organizational management?

When may a minor disciplinary action lead to a grievance against the company officer?

What should be included in a corrective action letter given to an employee?

What is the role of a company officer in administering discipline?

When should corrective action be taken by a company officer?

What should be included in a corrective action letter given to an employee?

Under what circumstance may a company officer consider punitive action?

What role does the company officer primarily take regarding disciplinary actions?

What must discipline in an organization comply with according to the text?

What may prevent future action against a member after a minor disciplinary action?

What is typically achieved through collective bargaining negotiations between unions and organizational management?

Which of the following is usually NOT included as possible sanctions for punitive actions in an organization?

What is the primary goal of public and private unions regarding employees?

What should be done by a company officer if an employee commits a serious violation as a first offense?

What is one of the main responsibilities of company officers in the planning process?

What should company officers do if an employee exhibits obsessive thoughts, loss of mental flexibility, and sleep disorders?

What can result in termination for a first offense according to the text?

In which situation should company officers use their best judgment to decide on formulating a new plan or modifying an existing plan?

What organizational policy area should company officers be knowledgeable about according to the text?

What type of behavior involves hiding emotions to avoid conflict?

What can company officers do to ensure new personnel understand the organization's expectations?

In what situation should company officers hold an individual counseling interview?

What is one of the responsibilities of EMS company officers as mentioned in the text?

What must company officers be familiar with in conflict management?

When should employee absenteeism be referred to the organization's Employee Assistance Program (EAP)?

Which law requires covered employers to provide specific job-protected unpaid leave for qualified medical and family reasons?

What should a company officer do to help ensure a smooth transition for new members?

What should company officers do if a duty exchange is to take place among employees?

What is a primary factor that may lead to a company officer denying a leave request according to the text?

What is a key responsibility of company officers in evaluating new or newly promoted personnel during a probationary period?

What can company officers do to foster teamwork and communications within their units?