How Well Do You Know the Service Sector?

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Questions and Answers

What is the service sector also known as?

  • The tertiary sector (correct)
  • The manufacturing sector
  • The agriculture sector
  • The primary sector

Why is maintaining high levels of service quality critical in the service sector?

  • To improve employee satisfaction
  • To reduce costs
  • To increase profits
  • To directly impact customer satisfaction and loyalty (correct)

What is the importance of negotiating service level agreements (SLAs)?

  • To increase the number of services provided by the service provider
  • To ensure that service providers meet their commitments and deliver the expected level of service (correct)
  • To reduce costs for the service provider
  • To limit the services provided by the service provider

What risks can outsourcing services in the service sector introduce?

<p>Increased data security and confidentiality (D)</p> Signup and view all the answers

What is the primary focus when working with the service sector?

<p>Meeting and exceeding customer expectations (C)</p> Signup and view all the answers

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