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Questions and Answers
What are the different responsibilities of IT staff?
What are the different responsibilities of IT staff?
- None of the above
- Deployment, maintenance, and optimization
- Administration, support, applications, and compliance (correct)
- Troubleshooting, security, and governance
What is the role of help desk staff?
What is the role of help desk staff?
- Procuring software and data management
- Monitoring and analyzing logs
- Creating applications and interfaces
- Answering questions and troubleshooting (correct)
What is the trend in software development paradigms?
What is the trend in software development paradigms?
- Waterfall development
- Traditional development
- Agile or continuous development (correct)
- Rapid application development
What is the responsibility of compliance staff?
What is the responsibility of compliance staff?
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What is the role of developers in IT operations?
What is the role of developers in IT operations?
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Study Notes
- The IT department ensures proper functioning of systems, networks, data and applications.
- The IT team handles deployment, maintenance, monitoring, optimization, troubleshooting, security and governance of applications, services and infrastructure.
- IT staff have different responsibilities in administration, support, applications and compliance.
- Administrators handle deployment, operation, monitoring, software upgrades, user training, procurement, security, data management and compliance.
- Help desk staff specialize in answering questions, troubleshooting, IT asset and change management, backup and recovery, monitoring and analyzing logs.
- Developers create applications, interfaces, websites and mobile applications, and are increasingly involved in IT operations.
- IT staff play a major role in securing and monitoring access to business data and applications to meet regulatory requirements.
- Compliance staff interact with legal and business teams to prevent, detect, investigate and report possible breaches.
- Businesses rely on software to perform work and some applications are procured from third parties.
- The trend is towards agile or continuous development paradigms.
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