Housekeeping Services Manual Quiz

Study Notes

Housekeeping Services Manual

Higher Nitec in Hospitality Operations
TS 5006FP
3rd Edition, Updated April 2020

Chapter 1: Functions and Responsibilities (Hotel Housekeeping Department)
- Importance of Hotel Housekeeping Department
- Types of Rooms
- Job Descriptions (Housekeeping Attendant, Housekeeping Supervisor)
Chapter 2: Bed and Linen, Tools & Equipment
- Types of Beds
- Types of Bed Linen
- Housekeeping Tools, Equipment and Chemicals
- Vacuum Cleaner Inspection & Maintenance
- Standard Operating Procedures - Cleaning Techniques
- Cleaning Operations
- Safety Data Sheets
Chapter 3: Service Guestroom
- Order of Room Cleaning
- Beginning of Shift Duties
- Standard Operating Procedures
- End of Shift Duties
Chapter 4: Operating Reports and Procedures
- Maintenance Requests
- Lost and Found
- Mattress Labelling and Turning
- Do Not Disturb Procedures
- Guestroom Security
- Minibar
Chapter 5: Supervisory Duties
- Crash and Periodic Program
- Guestroom Inspection Checklist
- Grooming Standards
- Personal Hygiene
- Housekeeping Communication Record
- Factors to Consider when Planning Duty Roster
- Calculation of Manning
- Public Area and Back-Of-House
- Types of Housekeeping Contract
Chapter 6: Laundry Operations
- The Laundry Cycle
- Torn and Stained Linen Disposal
- Handling Guest Laundry
- Sorting Soiled Linen
- Prepare Laundry for Washing
- Different Laundry Equipment Setting
- Procedures for Folding Linen
- Types of Laundry Equipment
- Common Agents Used in the Washing Process
- Textiles Care Labelling Code
Chapter 7: Safety and Security
- Laundry Cycle Safety in the Housekeeping Department
- Security in the Housekeeping Department
- Work Processes that Compromise Guest Safety or Hotel Property
- Your Role in Safeguarding Guest and Hotel Properties
- Housekeeping Emergencies

Additional Topics

Chapter 1: Functions and Responsibilities (Hotel Housekeeping Department): Importance of the department, different room setups, duties of staff.
Chapter 1.1 Importance of The Hotel Housekeeping Department: Need for housekeeping at all levels, importance to the success of the company, and the role of details to make the difference.
Chapter 1.2 Types of Rooms: Different types from basic to executive.
Chapter 1.3 Job Descriptions: Roles and responsibilities of the hotel housekeeping supervisor and attendant, day-to-day duties, and the importance of SOP.
Chapter 2.3 Housekeeping Tools, Equipment and Chemicals: Explains various tools and their uses.
Chapter 2.4 Vacuum Cleaner Inspection & Maintenance, Vacuum Replacement Bags, Vacuum Filters, Vacuum Brushes, Vacuum Power Head or Nozzle Attachments, Vacuum Wheels, Vacuum Hose, Vacuum Exterior and Attachments, Monitor Motor Performance: Detailed maintenance instructions and procedures.
Chapter 2.5 Standard Operating Procedures - Cleaning Techniques (Dust Mopping, Wet Mopping): Details the specific cleaning methods and materials.
Chapter 2.7 Safety Data Sheets: Required information for handling chemicals and safety standards.
Chapter 3.2 Beginning of Shift Duties: Briefing and duties at the start of a shift.
SOP - Guestroom Cleaning: Procedures, steps involved from parking the trolley to completing the guest room cleaning.
SOP - Bathroom Cleaning: Steps for cleaning bathrooms effectively.
SOP - Bed Making: Procedures for making beds with sheets, blankets, and covers in detailed steps.
SOP - Night Turn Down: Specific end of the day tasks for guest rooms.
Chapter 3.4 End of Shift Duties: Preparing equipment and replenishing supplies.
Chapter 2.6 Cleaning Operations: Explains what a detergent is, pH scale, different types of detergents, and importance of safety data sheets.
Chapter 3.1 Order of Room cleaning: Priority given to rooms based on different statuses.
Chapter 3.3 Standard operating procedures (SOP): Procedures outlined in detail for carrying out tasks effectively.