Podcast
Questions and Answers
Resorts - most popular for travelers and holiday makers, they are often integrated with ______ and give the customer a break from their normal lifestyle.
Resorts - most popular for travelers and holiday makers, they are often integrated with ______ and give the customer a break from their normal lifestyle.
nature
Suites - many hotels offer expensive, grand suites that cost more than a hotel room and have more ______.
Suites - many hotels offer expensive, grand suites that cost more than a hotel room and have more ______.
amenities
Lodging - is much more basic and gives a person somewhere to sleep in between their ______.
Lodging - is much more basic and gives a person somewhere to sleep in between their ______.
travels
Bed and Breakfasts - establishments that combine a sense of convenience with a downhome flavor that is attractive to many individuals; particularly those who are constantly on the ______.
Bed and Breakfasts - establishments that combine a sense of convenience with a downhome flavor that is attractive to many individuals; particularly those who are constantly on the ______.
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Time-Sharing Plans - this type of accommodation will divide up the amount of time that guests are allowed to ______.
Time-Sharing Plans - this type of accommodation will divide up the amount of time that guests are allowed to ______.
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Quick-service Establishments - these are commercial foodservice restaurants are also known as fast-food restaurant that targets customers who want quick snacks, drinks, and ______.
Quick-service Establishments - these are commercial foodservice restaurants are also known as fast-food restaurant that targets customers who want quick snacks, drinks, and ______.
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Room Blocking - Blocking a room in the Reservation Chart Classification of Guests Domestic/International Traveler a) Important Services include: - Multilingual staff at hotels - Translation facilities - International communication and cuisine - Foreign currency exchange facility - International channels on television - All published communications in different ______
Room Blocking - Blocking a room in the Reservation Chart Classification of Guests Domestic/International Traveler a) Important Services include: - Multilingual staff at hotels - Translation facilities - International communication and cuisine - Foreign currency exchange facility - International channels on television - All published communications in different ______
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Business Travelers a) Corporate Travelers Important Facilities and Services - Business centers and meeting rooms - Office automation - Internet and Fax facility in rooms - International financial newspapers and ______
Business Travelers a) Corporate Travelers Important Facilities and Services - Business centers and meeting rooms - Office automation - Internet and Fax facility in rooms - International financial newspapers and ______
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Institutional Travelers Important Facilities for both Commercial and Institutional Travelers - Plenary hall with breakout meeting rooms – for ______
Institutional Travelers Important Facilities for both Commercial and Institutional Travelers - Plenary hall with breakout meeting rooms – for ______
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Leisure Travelers - Family Traveler - Single Travel - Special Interest Groups - Families - Single Adults TYPES OF ______
Leisure Travelers - Family Traveler - Single Travel - Special Interest Groups - Families - Single Adults TYPES OF ______
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The Departments - Varied according to the hotel size In larger hotels, the rooms division has several departments that all work together to please guests.In midsize and smaller properties, those departments may be reduced in size and number, but they still need to serve guests.Rooms Division The room’s division director is held responsible by the GM for the efficient and effective leadership and operation of all the rooms division ______.
The Departments - Varied according to the hotel size In larger hotels, the rooms division has several departments that all work together to please guests.In midsize and smaller properties, those departments may be reduced in size and number, but they still need to serve guests.Rooms Division The room’s division director is held responsible by the GM for the efficient and effective leadership and operation of all the rooms division ______.
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Important Facilities include: - Multilingual staff at hotels - Translation facilities - International communication and cuisine - Foreign currency exchange facility - International channels on television - All published communications in different ______
Important Facilities include: - Multilingual staff at hotels - Translation facilities - International communication and cuisine - Foreign currency exchange facility - International channels on television - All published communications in different ______
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_____- Daily fixed cash paid-outs to airline crews as negotiated with airlines and recovered from them at a later date.
_____- Daily fixed cash paid-outs to airline crews as negotiated with airlines and recovered from them at a later date.
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Amendments - Changes made to records concerning guest _____.
Amendments - Changes made to records concerning guest _____.
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Cancellation - A confirmed booking that has been withdrawn by the _____.
Cancellation - A confirmed booking that has been withdrawn by the _____.
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Confirmation - A room reservation that has been confirmed in writing by a _____.
Confirmation - A room reservation that has been confirmed in writing by a _____.
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Double occupancy - Two guests staying in a _____.
Double occupancy - Two guests staying in a _____.
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Group - Any body of guest above 15 persons who travel _____.
Group - Any body of guest above 15 persons who travel _____.
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Study Notes
Accommodation Types
- Resorts: Popular among travelers, integrated with amenities, provide a break from everyday life.
- Suites: High-end hotel accommodations with more space and luxury than standard rooms.
- Lodging: Basic facilities primarily focused on providing a place to sleep.
- Bed and Breakfasts: Offer convenience and a homely atmosphere, appealing to frequent travelers.
- Time-Sharing Plans: Accommodations that allow guests to use a property for a designated amount of time.
- Quick-service Establishments: Also known as fast-food restaurants, cater to customers seeking quick meals and snacks.
Guest Services
- Room Blocking: Secures accommodations for specific guest categories, such as domestic or international travelers.
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Important Services for Guests:
- Multilingual staff and translation facilities
- International communications and cuisine options
- Foreign currency exchange services
- Availability of international television channels
- Printed materials in various languages.
Business Travelers
- Corporate Travelers: Require facilities like business centers, meeting rooms, and office technology.
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Facilities for Business Travelers:
- Internet access and fax facilities in guest rooms
- Access to international financial newspapers.
Institutional Travelers
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Facilities for Commercial and Institutional Travelers:
- Plenary halls with breakout meeting rooms, accommodating large groups or conferences.
Leisure Travelers
- Includes Family Travelers, Single Travelers, and Special Interest Groups.
Rooms Division
- Operational Structure: Larger hotels have multiple departments within the rooms division, while smaller properties may consolidate services.
- Director Responsibilities: The room’s division director oversees the effective operation and management of all related services.
Important Terminology
- Daily Fixed Cash Payments: Funds paid to airline crews as per agreements, later recouped from airlines.
- Amendments: Changes made to guest records.
- Cancellation: Withdrawal of a previously confirmed booking.
- Confirmation: Written verification of a room reservation.
- Double Occupancy: Accommodation for two guests in one room.
- Group Travel: Pertains to groups of 15 or more individuals traveling together.
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Description
Test your knowledge of hotel terminologies related to daily fixed cash paid-outs to airline crews, changes made to guest stay records, confirmed bookings, group reservations, and more.
