Listening 1 - Hotel Specialist Training - https://youtu.be/G8FwMq29Epc?si=7jCI2WIM3nSJIqau

Completing hotel specialist ______ occurred two weeks before starting a trial week at Lesy Hotel.

The trial week at Lesy Hotel serves primarily to determine whether a ______ position will be offered to the trainee.

At Lesy Hotel, the employees, known as the ______, exhibit kindness and are respectful in their interactions with each other.

The hotel's management software, crucial for handling reservations and guest information, is taught by ______.

A significant aspect of the job that is enjoyed is ______ guests, which involves addressing their needs and ensuring their satisfaction.

Phone duties include handling new reservations, addressing questsions or requests, and processing ______.

Creating plans for cleaning rooms is done in collaboration with another ______ member, ensuring all rooms meet the hotel’s standards.

Going above and beyond, the hotel aims to ______ special requests from guests, such as arranging for champagne and flowers in a room to create a romantic atmosphere.

Daily tasks includes replacing used towels and ensuring they are sent to the ______ for cleaning.

A key responsibility involves providing guests with information about local ______, such as museums and parks, which can enhance their visit.

Future duties may include assisting with hotel ______, such as seminars, conferences, and weddings, providing opportunities to develop event planning skills.

To ensure accuracy, it is important to double-check preparations using a detailed ______.

Effective teamwork involves checking in with team members to make sure that everything is on ______.

To maintain cleanliness, a routine task involves wiping down tables and ______ in the dining and event areas.

Part of the morning routine is assisting with breakfast setup, which includes arranging decorations, plates, and ______.

Mastering every aspect of the job is crucial for creating the perfect guest experience in the field of ______.

The hotel’s management software provides access to several features, including room ______, which involves assigning specific rooms to guests.

When the hotel is not fully booked, there is ample ______ to complete tasks carefully and thoroughly, ensuring high-quality service.

George exemplifies helpfulness and ______, contributing positively to the hotel’s atmosphere.

The ______ is very welcoming, ensuring the trainee feels like part of the team and supported in their new role.