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Hotel Operations Quiz

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Questions and Answers

Which duty primarily focuses on welcoming and addressing guests?

Preparing departure list

Upselling accommodations

Greeting guests (correct)

Handling luggage

What is one of the primary duties of a receptionist?

Greeting guests (correct)

Familiarizing guests with hotel facilities

Assisting with luggage

Escorting guests to their rooms

What is the main purpose of handling reservations?

Processing bookings and confirmations (correct)

Preparing daily tasks

Managing guest complaints

Assisting with luggage

Which duty involves assisting guests with their luggage?

Handling luggage Signup and view all the answers

Which of the following duties is NOT typically performed by a bell boy?

Creating reservation reports Signup and view all the answers

What is involved in upselling accommodations?

Encouraging guests to upgrade their booking Signup and view all the answers

What task is included in a receptionist's responsibilities?

Preparing for departure and handling check-out issues Signup and view all the answers

What is a key responsibility regarding daily tasks?

Handling unexpected arrival times Signup and view all the answers

Which of the following describes a bell boy's duty?

Assisting guests with luggage Signup and view all the answers

How does a receptionist contribute to managing expected occupancy?

Through inventory of rooms and daily reports Signup and view all the answers