Hotel Operations Quiz
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Questions and Answers

Which duty primarily focuses on welcoming and addressing guests?

  • Preparing departure list
  • Upselling accommodations
  • Greeting guests (correct)
  • Handling luggage

What is one of the primary duties of a receptionist?

  • Greeting guests (correct)
  • Familiarizing guests with hotel facilities
  • Assisting with luggage
  • Escorting guests to their rooms

What is the main purpose of handling reservations?

  • Processing bookings and confirmations (correct)
  • Preparing daily tasks
  • Managing guest complaints
  • Assisting with luggage

Which duty involves assisting guests with their luggage?

<p>Handling luggage (A)</p> Signup and view all the answers

Which of the following duties is NOT typically performed by a bell boy?

<p>Creating reservation reports (A)</p> Signup and view all the answers

What is involved in upselling accommodations?

<p>Encouraging guests to upgrade their booking (C)</p> Signup and view all the answers

What task is included in a receptionist's responsibilities?

<p>Preparing for departure and handling check-out issues (C)</p> Signup and view all the answers

What is a key responsibility regarding daily tasks?

<p>Handling unexpected arrival times (C)</p> Signup and view all the answers

Which of the following describes a bell boy's duty?

<p>Assisting guests with luggage (A)</p> Signup and view all the answers

How does a receptionist contribute to managing expected occupancy?

<p>Through inventory of rooms and daily reports (C)</p> Signup and view all the answers

Flashcards

Receptionist duties

The tasks a receptionist performs, including greeting guests, managing requests, handling check-in/out, and reservations.

Guest check-in/check-out

Managing a guest's arrival and departure procedures, including paperwork and room assignments.

Handling guest requests

Addressing and resolving guest needs and inquiries, often for extra services or assistance.

Upselling accommodations

Encouraging guests to choose a higher-priced or more luxurious option than initially booked.

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Daily tasks (reception)

The everyday responsibilities related to the smooth operation of hotel guest management, including unexpected arrivals and time management.

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Greeting Guests (Reception)

The process of welcoming guests upon their arrival at the hotel, often with a smile and polite inquiries.

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Reservation Management

Handling guest requests and bookings for accommodations, including special needs or preferences.

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Room Inventory

Keeping track of the availability and status of rooms, like which are occupied and which are ready for guests.

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Departure Preparation

Planning the checkout process, accounting for guest departures and managing any outstanding issues.

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Luggage Assistance (Bell Boy)

Helping guests with their luggage, transporting it to and from their rooms.

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