Hotel Sleeping Rooms Management

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Questions and Answers

What type of hotels typically provide complimentary shuttle service to and from the airport?

  • Airport hotels (correct)
  • Resort hotels
  • Suburban hotels
  • City hotels

Which location type of hotel is characterized by not being in downtown areas or near airports?

  • Suburban hotels (correct)
  • Resort hotels
  • Airport hotels
  • City hotels

Which service level of hotels offers guests a total hotel experience with amenities like on-site restaurants serving all meals?

  • Full-service hotels (correct)
  • Budget hotels
  • Limited-service hotels
  • Bed and breakfasts

What defines suburban hotels as a location type?

<p>Located near small office complexes (D)</p> Signup and view all the answers

Which type of hotel is likely to have longer operating hours to accommodate travelers dealing with jet lag?

<p>Airport hotels (A)</p> Signup and view all the answers

What are the primary responsibilities of the Front Office Department?

<p>Creating guest database and coordinating guest service (C)</p> Signup and view all the answers

Which shift at the Front Desk in a hotel would typically cover the time between 10AM and 6PM?

<p>Mid Shift (C)</p> Signup and view all the answers

Why is it important for the front desk staff to be smiling, alert, and accommodating at all times?

<p>To create a good first impression about the hotel (D)</p> Signup and view all the answers

What is the role of the Front Office Department when guests first arrive at the hotel?

<p>Receiving guests, handling their requests, and creating a positive impression about the hotel (D)</p> Signup and view all the answers

Which department is often referred to as the 'nerve center' or 'control center' of a hotel?

<p>Front Office Department (D)</p> Signup and view all the answers

Why is the Front Office Department considered the main department of a hotel business?

<p>Because it directly interacts with guests and creates the first impression about the hotel (A)</p> Signup and view all the answers

What is the main purpose of a PRESIDENTIAL SUITE in a hotel?

<p>To provide a luxurious accommodation for VIPs (C)</p> Signup and view all the answers

What does the term 'PWD Room' refer to in the context of hotels?

<p>Rooms specially designed for persons with disabilities (A)</p> Signup and view all the answers

In hotel room status reconciliation, what does 'Vacant Ready' indicate about a room?

<p>The room is available for check-in and occupancy (A)</p> Signup and view all the answers

Which term describes a hotel room that has undergone cleaning but still needs verification before being assigned to a guest?

<p>Clean (C)</p> Signup and view all the answers

What is the significance of 'Connecting Rooms' in hotel accommodation?

<p>They are multiple adjoining rooms with an interconnecting door (C)</p> Signup and view all the answers

'State of Exception' in a hotel refers to a room that is:

<p>Unavailable due to maintenance or repairs (B)</p> Signup and view all the answers

What is the main reason hotel owners and managers strive to maintain high quality standards in sleeping rooms?

<p>To ensure a return visit from guests (B)</p> Signup and view all the answers

What is the primary factor that determines the room rate for different room types?

<p>The intended number of occupants for each room type (A)</p> Signup and view all the answers

Which type of room contains three single beds or a standard room with an additional single bed?

<p>Triple Room (C)</p> Signup and view all the answers

What distinguishes an Executive Suite from a Standard Suite?

<p>The presence of a whirlpool bath (D)</p> Signup and view all the answers

Why is it important for hotel owners to continuously engage in repairs and renovations?

<p>To enhance and maintain high quality standards (A)</p> Signup and view all the answers

What feature is common in all types of Suites mentioned in the text?

<p>A living room (D)</p> Signup and view all the answers

What is a walk-in rate?

<p>A rate that varies from night to night for hotel guests without reservations (D)</p> Signup and view all the answers

How is occupancy rate measured in the hotel industry?

<p>By computing the percentage of occupied rooms over the total number of rooms available (D)</p> Signup and view all the answers

What do half-day rates typically signify in the hotel industry?

<p>Rates assigned based on half the value of the rack rate for rooms used for a few hours (B)</p> Signup and view all the answers

What does an advance purchase rate offer in terms of discounts?

<p>A discount based on the number of days in advance it is booked (B)</p> Signup and view all the answers

What is the significance of industry rates ranging from 30 to 50 percent off rack rate?

<p>It shows how discounts can vary based on location and seasonality factors (D)</p> Signup and view all the answers

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