Hotel Reservation English

Key phrases:
- "I'd like to make a reservation for [number] nights, please."
- "Can I book a room for [dates]?"
- "Do you have any rooms available for [dates]?"
Important vocabulary:
- Room type (single, double, twin, suite)
- Bed type (king-size, queen-size, twin beds)
- Room amenities (ocean view, city view, balcony)
Sample conversation:
- Receptionist: "Good morning, how can I help you?"
- Guest: "Hi, I'd like to make a reservation for 2 nights, please."
- Receptionist: "What type of room would you like?"
- Guest: "I'll take a single room with a city view, please."

Key phrases:
- "Can I request [amenity] in my room?"
- "Do you have [amenity] available?"
- "I'd like to request a [specific amenity] for my room."
Important vocabulary:
- Amenities (hair dryer, iron, extra pillows, baby cot)
- Special requests (non-smoking room, high floor, adjacent rooms)
Sample conversation:
- Guest: "Can I request a hair dryer in my room?"
- Receptionist: "Of course, we can provide one for you."

Key phrases:
- "What facilities do you have in the hotel?"
- "Is there a [facility] in the hotel?"
- "Can you tell me about your hotel's [facility]?"
Important vocabulary:
- Hotel facilities (gym, pool, restaurant, parking)
- Hours of operation (breakfast time, fitness center hours)
Sample conversation:
- Guest: "What facilities do you have in the hotel?"
- Receptionist: "We have a fitness center, swimming pool, and restaurant on site."

Key phrases:
- "I'm not satisfied with [service]."
- "There's a problem with [service]."
- "Can you help me with [issue]?"
Important vocabulary:
- Issues (noise, cleanliness, broken amenities)
- Solutions (room change, compensation, apology)
Sample conversation:
- Guest: "I'm not satisfied with the cleanliness of my room."
- Receptionist: "I apologize for the inconvenience. Let me send someone to clean your room immediately."

Key phrases:
- "I'd like to cancel my reservation, please."
- "Can I cancel my booking for [dates]?"
- "What's your cancellation policy?"
Important vocabulary:
- Cancellation policy (fees, deadlines, refunds)
- Refund information (amount, method, timeframe)
Sample conversation:
- Guest: "I'd like to cancel my reservation, please."
- Receptionist: "Okay, I'll cancel your booking. Please note that there's a cancellation fee of 10%."

To make a reservation, you can say "I'd like to make a reservation for [number] nights, please" or "Can I book a room for [dates]?"
You should specify the type of room you want, such as single, double, twin, or suite
You can also request specific amenities like ocean view, city view, or balcony

To request amenities, say "Can I request [amenity] in my room?" or "Do you have [amenity] available?"
Amenities may include hair dryer, iron, extra pillows, or baby cot
You can also make special requests like non-smoking room, high floor, or adjacent rooms

To ask about hotel facilities, say "What facilities do you have in the hotel?" or "Is there a [facility] in the hotel?"
Hotel facilities may include gym, pool, restaurant, or parking
You can also ask about the hours of operation for facilities like breakfast time or fitness center hours

To complain about hotel services, say "I'm not satisfied with [service]" or "There's a problem with [service]"
Issues may include noise, cleanliness, or broken amenities
Solutions may include room change, compensation, or apology

To cancel a booking, say "I'd like to cancel my reservation, please" or "Can I cancel my booking for [dates]?"
You should know the cancellation policy, including fees, deadlines, and refunds
You can also ask about refund information, such as amount, method, and timeframe

To book a room, say: "I'd like to book a room for [number] nights, please."
Ask about availability by saying: "What's the availability for [dates]?"
Request a specific room type by saying: "Can I have a room with [specific request, e.g. sea view]?"
Confirm the total cost by asking: "What's the total cost, including tax?"
Important details to consider: check-in/check-out dates, room type (single, double, twin, suite), and bed type (king, queen, twin)

Ask if breakfast is included by saying: "Is breakfast included in the rate?"
Inquire about hotel facilities by saying: "Do you have a gym/spa/pool?"
Check if Wi-Fi is available in rooms by asking: "Is Wi-Fi available in the rooms?"
Request extra amenities by saying: "Can I have extra towels/toiletries?"
Important amenities to consider: gym, spa, pool, restaurant, parking, and room facilities like air conditioning, TV, and mini-bar

Express dissatisfaction with the room by saying: "I'm not satisfied with the cleanliness of the room."
Report maintenance issues by saying: "The air conditioning isn't working properly."
Inform the staff about missed services by saying: "I didn't receive my wake-up call."
Seek help with issues by saying: "Can you help me with [issue]?"
Important issues to address: cleanliness, maintenance, noise, and service, and possible solutions like repair, replacement, and refund

Ask about restaurant and bar hours by saying: "What time does the restaurant/bar open?"
Inquire about transportation options by saying: "Is there a shuttle bus to/from the airport?"
Request a map of the hotel's surroundings by saying: "Can I have a map of the hotel's surroundings?"
Ask about nearby attractions by saying: "Are there any nearby attractions?"
Important facilities to consider: restaurant, bar, gym, spa, and local information like transportation, attractions, and shopping

Cancel a reservation by saying: "I'd like to cancel my reservation, please."
Ask about the cancellation policy by saying: "What's the cancellation policy?"
Inquire about refunds by saying: "Can I get a refund for my deposit?"
Ask about modifying bookings by saying: "Can I change my booking dates?"
Important details to consider: cancellation policy, deposit, refund, and booking modification