Hotel Management Skills Quiz

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Questions and Answers

Who does the title 'hotel manager' or 'hotelier' often refer to?

The title 'hotel manager' or 'hotelier' often refers to the hotel's general manager who serves as the hotel's head executive.

What are some responsibilities of a hotel manager?

Some responsibilities of a hotel manager include managing hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, and purchasing.

What supports the hotel's general manager?

The hotel's general manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operations.

What does the size and complexity of a hotel management organizational structure vary with?

<p>The size and complexity of a hotel management organizational structure varies significantly.</p> Signup and view all the answers

Name one type of establishment that a hotel manager may manage.

<p>A hotel manager may manage a hotel, motel, resort, or other lodging-related establishment.</p> Signup and view all the answers

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Study Notes

Hotel Management

A hotel manager, also known as a hotelier or lodging manager, oversees the operation of a hotel, motel, resort, or other lodging establishment.

Key Responsibilities

Management of hotel staff
Business management
Upkeep and sanitary standards of hotel facilities
Guest satisfaction and customer service
Marketing management
Sales management
Revenue management
Financial accounting
Purchasing
Other functions

Hotel Manager's Role

The hotel's general manager is the head executive
Duties and responsibilities vary depending on the hotel's size, purpose, and ownership expectations

Hotel Management Structure

The size and complexity of the organizational structure vary significantly
The general manager is supported by subordinate department managers
Department managers are responsible for individual departments and key functions of hotel operations