Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What is the main product managed by the rooms division in a hotel?
What is the main product managed by the rooms division in a hotel?
- Food
- Conferences
- Entertainment
- Rooms (correct)
Which department is referred to as the nerve center of a hotel?
Which department is referred to as the nerve center of a hotel?
- Engineering
- Front Office (correct)
- Sales and Marketing
- Housekeeping
What is the main task of the reservation section in the front office?
What is the main task of the reservation section in the front office?
- Managing guest payments
- Booking individual reservations (correct)
- Cleaning guest rooms
- Handling guest luggage
Which front office sub-unit manages the inflow and outflow of guests?
Which front office sub-unit manages the inflow and outflow of guests?
Signup and view all the answers
Who is responsible for organizing staff duty rosters in the front office?
Who is responsible for organizing staff duty rosters in the front office?
Signup and view all the answers
What is the primary role of the valet parking attendant?
What is the primary role of the valet parking attendant?
Signup and view all the answers
Who is responsible for greeting guests as they arrive at the hotel?
Who is responsible for greeting guests as they arrive at the hotel?
Signup and view all the answers
Which staff member helps guests with luggage and room explanation?
Which staff member helps guests with luggage and room explanation?
Signup and view all the answers
The night auditor is responsible for:
The night auditor is responsible for:
Signup and view all the answers
Which section of the front office handles all guest phone calls?
Which section of the front office handles all guest phone calls?
Signup and view all the answers
Flashcards are hidden until you start studying
