Hotel Management Rooms Division Quiz
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Hotel Management Rooms Division Quiz

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Questions and Answers

What is the main product managed by the rooms division in a hotel?

  • Food
  • Conferences
  • Entertainment
  • Rooms (correct)
  • Which department is referred to as the nerve center of a hotel?

  • Engineering
  • Front Office (correct)
  • Sales and Marketing
  • Housekeeping
  • What is the main task of the reservation section in the front office?

  • Managing guest payments
  • Booking individual reservations (correct)
  • Cleaning guest rooms
  • Handling guest luggage
  • Which front office sub-unit manages the inflow and outflow of guests?

    <p>Front Desk/Reception</p> Signup and view all the answers

    Who is responsible for organizing staff duty rosters in the front office?

    <p>Reservations Manager</p> Signup and view all the answers

    What is the primary role of the valet parking attendant?

    <p>Parking and retrieving guest cars</p> Signup and view all the answers

    Who is responsible for greeting guests as they arrive at the hotel?

    <p>Door Attendant</p> Signup and view all the answers

    Which staff member helps guests with luggage and room explanation?

    <p>Bellman/Bellhop</p> Signup and view all the answers

    The night auditor is responsible for:

    <p>Balancing daily financial transactions</p> Signup and view all the answers

    Which section of the front office handles all guest phone calls?

    <p>Communication</p> Signup and view all the answers

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