Hotel Jargons Quiz

Study Notes

Hotel Terminology

Adjacent Room: Rooms that are situated near one another for convenience.
Advance Deposit: Payment received beforehand to secure room availability for a guest.
Advance Payment: Required amount upon registration if the guest does not present a valid credit card; determined by rate, stay duration, and additional charges.
Amenities: Complimentary items provided in guest rooms to enhance comfort, such as shoe shine kits and hair dryers.
A.M. Report: Daily report outlining the current status of guest rooms, confirming vacancies.

Guest Arrangements

Block (BLC/BLO): Specific rooms saved for guests on predetermined dates.
Check-in: Registration process for guests arriving at the hotel; may occur at designated times.
Check-out: Departure procedure requiring guests to vacate rooms by a specific time to avoid extra fees.

Reservations and Payments

Commission: Fee, typically 10% of the nightly room rate, paid to travel agents for booking guests.
Complimentary (Comp): Services or amenities offered without charge.
Connecting Rooms: Adjacent rooms connected internally for guest convenience.
Corporate Rate: Discounted rate for guests associated with companies in the hotel's corporate account book.

Guest Status and Conditions

Cot: Portable bed for infants; often referred to as a crib.
Day Use: Guests checking in and out on the same day, typically charged a half-rate.
Did Not Check-Out (DNCO)/Skippers: Vacant rooms where guests left without settling accounts.
Double Check-in: Incident where two unrelated guests are assigned to the same room erroneously.

Room Management

Downgrade: When guests are moved to a lesser-rated room, typically with a reduced rate.
Due-Out: Rooms expected to be vacated on that day.
Early Arrival: Guests arriving before regular check-in hours.
Early Departure: Guests checking out sooner than scheduled.

Reservation Security

Guaranteed: A reservation assured to remain valid for late arrivals, with charges applied if the guest fails to arrive.
Guest Folio: Record of charges incurred by the guest during their stay.

Occupancy Insights

House Count: Indicates current occupancy levels within the hotel.
House Use: Rooms reserved for staff use, often at no charge.
Joiner/Share With: Additional guests checking in with an already registered guest, requiring separate billing.

Charges and Adjustments

Late Charge: Fees added to a guest’s account post-checkout.
Late Check-Out: Extension allowing guests to leave after usual designated time.
Log Book: Daily communication record between management and staff regarding hotel operations.

Guest Behavior and Room Status

No Show: Guest failing to arrive for a reserved accommodation.
Not Slept In (Slept Out): Room paid for, containing luggage, but not occupied overnight.
Pledge Relocate: Guests reassigned to another hotel due to full occupancy.

Pre-Registration and Pricing

Pre-Register: Guests’ registration processed prior to arrival, ensuring room assignment is ready.
Quoted Rate: Confirmed pricing that must be honored, regardless of room availability.
Rack Rate: Standard pricing for rooms, often referred to as retail rate.

Finalizing Check-In

Register: Process completing the rental agreement and check-in procedures.
Rollaway Bed (RAB): Additional bed provided for extra guests in a room, typically limited to one per room.

Room Conditions

Room Status: Codes reflecting the state of each room (e.g., occupied, vacant/clean).
Show Room: Display room prepared for potential clients to view.
Skip: Guests who leave without payment.
Turn-down Service: Service provided in the evening to prepare the room, such as adjusting bedding.

Guest Enhancements

Upgrade: Complimentary elevation to a higher-priced room than originally booked.
Upsell: Offering a guest a pricier room, resulting in an adjusted rate.
Vacant Room: Room available for sale and not currently occupied.
VIP: Special guests receiving tailored services and attention.
Walk-In: Guests seeking accommodation without prior reservations upon arrival.

Description

Test your knowledge of common hotel terminology with this quiz on hotel jargons. From advance deposits to amenities, you'll learn essential terms used in the hospitality industry. Perfect for students, professionals, or anyone interested in the world of hotels!