Hotel Jargons Quiz

Study Notes

Adjacent Room: Rooms that are situated near one another for convenience.
Advance Deposit: Payment received beforehand to secure room availability for a guest.
Advance Payment: Required amount upon registration if the guest does not present a valid credit card; determined by rate, stay duration, and additional charges.
Amenities: Complimentary items provided in guest rooms to enhance comfort, such as shoe shine kits and hair dryers.
A.M. Report: Daily report outlining the current status of guest rooms, confirming vacancies.

Block (BLC/BLO): Specific rooms saved for guests on predetermined dates.
Check-in: Registration process for guests arriving at the hotel; may occur at designated times.
Check-out: Departure procedure requiring guests to vacate rooms by a specific time to avoid extra fees.

Commission: Fee, typically 10% of the nightly room rate, paid to travel agents for booking guests.
Complimentary (Comp): Services or amenities offered without charge.
Connecting Rooms: Adjacent rooms connected internally for guest convenience.
Corporate Rate: Discounted rate for guests associated with companies in the hotel's corporate account book.

Cot: Portable bed for infants; often referred to as a crib.
Day Use: Guests checking in and out on the same day, typically charged a half-rate.
Did Not Check-Out (DNCO)/Skippers: Vacant rooms where guests left without settling accounts.
Double Check-in: Incident where two unrelated guests are assigned to the same room erroneously.

Downgrade: When guests are moved to a lesser-rated room, typically with a reduced rate.
Due-Out: Rooms expected to be vacated on that day.
Early Arrival: Guests arriving before regular check-in hours.
Early Departure: Guests checking out sooner than scheduled.

Guaranteed: A reservation assured to remain valid for late arrivals, with charges applied if the guest fails to arrive.
Guest Folio: Record of charges incurred by the guest during their stay.

House Count: Indicates current occupancy levels within the hotel.
House Use: Rooms reserved for staff use, often at no charge.
Joiner/Share With: Additional guests checking in with an already registered guest, requiring separate billing.

Late Charge: Fees added to a guest’s account post-checkout.
Late Check-Out: Extension allowing guests to leave after usual designated time.
Log Book: Daily communication record between management and staff regarding hotel operations.

No Show: Guest failing to arrive for a reserved accommodation.
Not Slept In (Slept Out): Room paid for, containing luggage, but not occupied overnight.
Pledge Relocate: Guests reassigned to another hotel due to full occupancy.

Pre-Register: Guests’ registration processed prior to arrival, ensuring room assignment is ready.
Quoted Rate: Confirmed pricing that must be honored, regardless of room availability.
Rack Rate: Standard pricing for rooms, often referred to as retail rate.

Register: Process completing the rental agreement and check-in procedures.
Rollaway Bed (RAB): Additional bed provided for extra guests in a room, typically limited to one per room.

Room Status: Codes reflecting the state of each room (e.g., occupied, vacant/clean).
Show Room: Display room prepared for potential clients to view.
Skip: Guests who leave without payment.
Turn-down Service: Service provided in the evening to prepare the room, such as adjusting bedding.

Upgrade: Complimentary elevation to a higher-priced room than originally booked.
Upsell: Offering a guest a pricier room, resulting in an adjusted rate.
Vacant Room: Room available for sale and not currently occupied.
VIP: Special guests receiving tailored services and attention.
Walk-In: Guests seeking accommodation without prior reservations upon arrival.