10 Questions
What is the purpose of secure advance payment in the guest check-in procedure?
To ensure payment before the guest's stay
What does 'Open the guest folio' refer to in the guest check-in procedure?
Receiving and Registration
What is the first stage in the hotel guest check-in procedure?
Receiving and Registration
When should a hotel employee discuss room preference with a guest?
Before allocating the room
What is the final step in the hotel guest check-in procedure?
Complete the registration card or register the guest
What is the purpose of stamping the check-in time on the registration card during the guest check-in procedure?
To record the time of arrival for billing purposes
Why is it important to verify the information on the registration against the reservation during the guest check-in procedure?
To prevent identity fraud and ensure guest safety
What does 'Allocation of the room' refer to in the guest check-in procedure?
Assigning a vacant and ready room to the guest for staying
When should a hotel employee discuss room preference with a guest during the guest check-in procedure?
Before allocating a room to the guest
What is the purpose of opening the guest folio in the guest check-in procedure?
To register the guest and verify reservation details
Test your knowledge of the stages involved in the hotel guest check-in procedure, from receiving the guest to completing check-in formalities.
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