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Hotel Guest Check-In Procedure Stages

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Questions and Answers

What is the purpose of secure advance payment in the guest check-in procedure?

To ensure payment before the guest's stay (correct)
To allocate the room
To complete the check-in formalities
To request for the guest id card or passport

What does 'Open the guest folio' refer to in the guest check-in procedure?

Allocate the room
Complete the check-in formalities
Secure advance Payment
Receiving and Registration (correct)

What is the first stage in the hotel guest check-in procedure?

Request for the guest id card or passport
Allocation of the room
Receiving and Registration (correct)
Discuss room preference with guest

When should a hotel employee discuss room preference with a guest?

Before allocating the room (A) Signup and view all the answers

What is the final step in the hotel guest check-in procedure?

Complete the registration card or register the guest (B) Signup and view all the answers

What is the purpose of stamping the check-in time on the registration card during the guest check-in procedure?

To record the time of arrival for billing purposes (C) Signup and view all the answers

Why is it important to verify the information on the registration against the reservation during the guest check-in procedure?

To prevent identity fraud and ensure guest safety (D) Signup and view all the answers

What does 'Allocation of the room' refer to in the guest check-in procedure?

Assigning a vacant and ready room to the guest for staying (C) Signup and view all the answers

When should a hotel employee discuss room preference with a guest during the guest check-in procedure?

Before allocating a room to the guest (A) Signup and view all the answers

What is the purpose of opening the guest folio in the guest check-in procedure?

To register the guest and verify reservation details (C) Signup and view all the answers