Hotel Guest Check-In Procedure Stages

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BrighterChaparral
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10 Questions

What is the purpose of secure advance payment in the guest check-in procedure?

To ensure payment before the guest's stay

What does 'Open the guest folio' refer to in the guest check-in procedure?

Receiving and Registration

What is the first stage in the hotel guest check-in procedure?

Receiving and Registration

When should a hotel employee discuss room preference with a guest?

Before allocating the room

What is the final step in the hotel guest check-in procedure?

Complete the registration card or register the guest

What is the purpose of stamping the check-in time on the registration card during the guest check-in procedure?

To record the time of arrival for billing purposes

Why is it important to verify the information on the registration against the reservation during the guest check-in procedure?

To prevent identity fraud and ensure guest safety

What does 'Allocation of the room' refer to in the guest check-in procedure?

Assigning a vacant and ready room to the guest for staying

When should a hotel employee discuss room preference with a guest during the guest check-in procedure?

Before allocating a room to the guest

What is the purpose of opening the guest folio in the guest check-in procedure?

To register the guest and verify reservation details

Test your knowledge of the stages involved in the hotel guest check-in procedure, from receiving the guest to completing check-in formalities.

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