Hotel Booking Amendments and Cancellations

A change of location in a booking is allowed without creating a new booking.

Cancellation of a booking always results in a fee being collected by the supplier.

Flight changes can be made up to 48 hours prior to the scheduled flight departure time.

Rebooking is another term for cancellation of a booking.

A booking amendment can include a change in the number of rooms booked.

If a lower fare is available, the difference in fares will be refunded to the passenger.

An invoice is a non-legal document that only needs to include the amount due.

A credit note can be used to offset future purchases from the same customer.

Vouchers are used in the tourism sector to collect payments from customers.

Multiple credit notes can be issued for the same invoice, and the total amount credited can exceed the total gross amount of the invoice.