Hotel Automation Systems Quiz

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What is the status of a room that has been cleaned, inspected, and is ready for an arriving guest?

VAC (correct)

Lockout

DNCO

OOO

Which status indicates that a guest has left without informing the front office after settling the account?

Checkout

Sleeper (correct)

Out-of-order

Due out

If a room cannot be assigned to a guest due to maintenance or cleaning issues, what is its status?

OOO (correct)

Late Check-out

Lockout

VAC

What status indicates that a guest has made arrangements to settle the account but left without informing the front office?

DNCO Signup and view all the answers

Which status indicates that a room is expected to become vacant after the following day's checkout time?

Due out Signup and view all the answers

What status is given when a guest has settled the account, returned the room keys, and left the hotel?

Checkout Signup and view all the answers

Where is the room rack typically located?

In the back area Signup and view all the answers

What is the purpose of the key rack?

To store guest keys in sequence of room numbers Signup and view all the answers

What is the main function of the mail and message rack?

To store various mails and messages received for guests Signup and view all the answers

What does a folio bucket help track?

Folios in sequence of room numbers Signup and view all the answers

Where are the guest folios typically stored during the occupancy stage?

In the folio bucket Signup and view all the answers

What is the purpose of a posting machine in a hotel setting?

To calculate total of guest accounts and transactions Signup and view all the answers

What equipment is used to record the check-in and check-out time of a guest?

Time Stamp Machine Signup and view all the answers

Which device is used to make an imprint of the credit card used for payment?

Credit Card Imprinter Signup and view all the answers

What system is used for smooth handling of calls in the hotel?

Call Accounting System (EPABX) Signup and view all the answers

Which device reads data magnetically encoded on the back of a credit card?

Magnetic Strip Reader Signup and view all the answers

What device is used to post, monitor, and balance charges and credits to guest accounts?

Account Posting Machine Signup and view all the answers

Which equipment is used at the front desk to record various miscellaneous charges?

Cash Register Signup and view all the answers

What is the advantage of using FAX (Facsimile) for reservations?

Cheaper than telephonic conversation Signup and view all the answers

How do most hotels today allow reservations to be made online?

On their websites through the internet Signup and view all the answers

What is the role of CRS (Central Reservation System) in hotel reservations?

Allowing direct reservation access through private service providers Signup and view all the answers

Why do hotels accept reservations sent via E-mail?

Due to the advancement of the internet and online reservations Signup and view all the answers

Which of the following is NOT listed as a source of hotel reservations?

Central Reservation System Signup and view all the answers

Why do hotels prefer telephone reservations handled by reservation staff?

To have all necessary details taken down by the staff Signup and view all the answers

What is the purpose of a guaranteed reservation?

To ensure the hotel holds a room until the guest's arrival time Signup and view all the answers

Which activity is NOT part of the reservation process mentioned in the text?

Review and approve transactions Signup and view all the answers

What happens if a guest fails to show up for a guaranteed reservation?

The guest is charged for one night accommodation Signup and view all the answers

What is the most crucial outcome of the reservations process according to the text?

Having a guestroom ready and waiting for the guest Signup and view all the answers

Which of the following is NOT mentioned as an item that can be reserved in advance?

Hair salon appointment Signup and view all the answers

Why are efficient reservation procedures important for hotels?

To have guestrooms ready when guests arrive Signup and view all the answers