Podcast
Questions and Answers
What is the status of a room that has been cleaned, inspected, and is ready for an arriving guest?
What is the status of a room that has been cleaned, inspected, and is ready for an arriving guest?
- VAC (correct)
- Lockout
- DNCO
- OOO
Which status indicates that a guest has left without informing the front office after settling the account?
Which status indicates that a guest has left without informing the front office after settling the account?
- Checkout
- Sleeper (correct)
- Out-of-order
- Due out
If a room cannot be assigned to a guest due to maintenance or cleaning issues, what is its status?
If a room cannot be assigned to a guest due to maintenance or cleaning issues, what is its status?
- OOO (correct)
- Late Check-out
- Lockout
- VAC
What status indicates that a guest has made arrangements to settle the account but left without informing the front office?
What status indicates that a guest has made arrangements to settle the account but left without informing the front office?
Which status indicates that a room is expected to become vacant after the following day's checkout time?
Which status indicates that a room is expected to become vacant after the following day's checkout time?
What status is given when a guest has settled the account, returned the room keys, and left the hotel?
What status is given when a guest has settled the account, returned the room keys, and left the hotel?
Where is the room rack typically located?
Where is the room rack typically located?
What is the purpose of the key rack?
What is the purpose of the key rack?
What is the main function of the mail and message rack?
What is the main function of the mail and message rack?
What does a folio bucket help track?
What does a folio bucket help track?
Where are the guest folios typically stored during the occupancy stage?
Where are the guest folios typically stored during the occupancy stage?
What is the purpose of a posting machine in a hotel setting?
What is the purpose of a posting machine in a hotel setting?
What equipment is used to record the check-in and check-out time of a guest?
What equipment is used to record the check-in and check-out time of a guest?
Which device is used to make an imprint of the credit card used for payment?
Which device is used to make an imprint of the credit card used for payment?
What system is used for smooth handling of calls in the hotel?
What system is used for smooth handling of calls in the hotel?
Which device reads data magnetically encoded on the back of a credit card?
Which device reads data magnetically encoded on the back of a credit card?
What device is used to post, monitor, and balance charges and credits to guest accounts?
What device is used to post, monitor, and balance charges and credits to guest accounts?
Which equipment is used at the front desk to record various miscellaneous charges?
Which equipment is used at the front desk to record various miscellaneous charges?
What is the advantage of using FAX (Facsimile) for reservations?
What is the advantage of using FAX (Facsimile) for reservations?
How do most hotels today allow reservations to be made online?
How do most hotels today allow reservations to be made online?
What is the role of CRS (Central Reservation System) in hotel reservations?
What is the role of CRS (Central Reservation System) in hotel reservations?
Why do hotels accept reservations sent via E-mail?
Why do hotels accept reservations sent via E-mail?
Which of the following is NOT listed as a source of hotel reservations?
Which of the following is NOT listed as a source of hotel reservations?
Why do hotels prefer telephone reservations handled by reservation staff?
Why do hotels prefer telephone reservations handled by reservation staff?
What is the purpose of a guaranteed reservation?
What is the purpose of a guaranteed reservation?
Which activity is NOT part of the reservation process mentioned in the text?
Which activity is NOT part of the reservation process mentioned in the text?
What happens if a guest fails to show up for a guaranteed reservation?
What happens if a guest fails to show up for a guaranteed reservation?
What is the most crucial outcome of the reservations process according to the text?
What is the most crucial outcome of the reservations process according to the text?
Which of the following is NOT mentioned as an item that can be reserved in advance?
Which of the following is NOT mentioned as an item that can be reserved in advance?
Why are efficient reservation procedures important for hotels?
Why are efficient reservation procedures important for hotels?
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