Hospitality Technology Quiz

<p>Technology that allows transactions without physical contact (A)</p> Signup and view all the answers

<p>To send pre-programmed messages to guests (B)</p> Signup and view all the answers

<p>Assist with the day-to-day management of restaurants (B)</p> Signup and view all the answers

<p>Manufacturing (D)</p> Signup and view all the answers

<p>iPad and Android tablets (A)</p> Signup and view all the answers

<p>Optimized for Windows tablets for a seamless customer experience (A)</p> Signup and view all the answers

<p>A fine dining restaurant (B)</p> Signup and view all the answers

<p>BIR-accredited company (A)</p> Signup and view all the answers

<p>To gather and organize necessary data (B)</p> Signup and view all the answers

<p>Restaurants like Famous Belgian Waffles (C)</p> Signup and view all the answers

<p>Voice Search Technology (D)</p> Signup and view all the answers

<p>Hotel Robots (D)</p> Signup and view all the answers

<p>Physical objects embedded with sensors and software for data exchange (C)</p> Signup and view all the answers

<p>NFC (Near Field Communication) (B)</p> Signup and view all the answers

<p>To simulate human conversation for customer support (A)</p> Signup and view all the answers

<p>Virtual Reality (VR) (A)</p> Signup and view all the answers

<p>Large volumes of data analyzed for insights (A)</p> Signup and view all the answers

<p>Hotel Robots (B)</p> Signup and view all the answers

<p>Enhances efficiency and guest experiences (D)</p> Signup and view all the answers

<p>City of Dreams Manila (B)</p> Signup and view all the answers

<p>Ability to manage front office operations (B)</p> Signup and view all the answers

<p>Managing accommodations and pricing (B)</p> Signup and view all the answers

<p>Luxury Hotels (D)</p> Signup and view all the answers

<p>Serviced Residences (C)</p> Signup and view all the answers

<p>Financial and operational information (B)</p> Signup and view all the answers

<p>Housekeeping management (B)</p> Signup and view all the answers

<p>Local weather forecasts (B)</p> Signup and view all the answers

<p>Resort Hotels (B)</p> Signup and view all the answers

<p>It improves communication (A)</p> Signup and view all the answers

<p>Optimal standards and quality measurement (D)</p> Signup and view all the answers

<p>Shangri-La The Fort Manila (A)</p> Signup and view all the answers

<p>Airport Hotels (C)</p> Signup and view all the answers

<p>Zhayas Beach and Cottages (D)</p> Signup and view all the answers

<p>Monitoring expectations (D)</p> Signup and view all the answers

<p>Guests have become dependent on internet connectivity. (B)</p> Signup and view all the answers

<p>It improves safety and caters to guest preferences. (C)</p> Signup and view all the answers

<p>It simplifies direct bookings from a hotel's website. (A)</p> Signup and view all the answers

<p>To ensure all guests feel safe and secure. (A)</p> Signup and view all the answers

<p>They facilitate immediate responses to guest inquiries. (B)</p> Signup and view all the answers

<p>To enable guests to order room service conveniently. (C)</p> Signup and view all the answers

<p>They demonstrate that they value guest input. (D)</p> Signup and view all the answers

<p>Facebook, Instagram, and TikTok. (A)</p> Signup and view all the answers

Point-of-Sale system used in the service industry, like restaurants and hotels, to manage transactions.

Software specifically designed for restaurant daily operations.

Businesses that provide services to customers, e.g., airlines, hotels, restaurants.

Part of the service industry focusing on selling food and drinks.

A system that collects, organizes, and delivers data to relevant departments.

A portable POS system, enabling customers to order and pay directly from tables.

A Windows-based POS system sold by a BIR-accredited company.

A Filipino-made cloud-based POS system accessible through tablets..

A broad sector that provides services for travelers and visitors, including hotels, motels, and resorts.

A system that gathers, analyzes, and delivers data to help hospitality businesses make better decisions, such as optimizing room pricing and managing staff.

Data related to a business's revenue, expenses, and profitability, like room sales and operational costs.

Data on the day-to-day running of a business, like occupancy rates, staff schedules, and customer satisfaction.

A record of customer information, preferences, and past interactions, used to personalize services and marketing.

The percentage of rooms occupied in a hotel, indicating how well the business is performing.

Technology, like MIS, helps hotels improve communication, make data-driven decisions, and provide better customer experiences.

A collection of customer information, used for targeted marketing and personalized services.

Hotels offering entirely suite-style rooms, providing more space and amenities compared to standard rooms.

Hotels resembling apartments, offering extended stays and amenities like kitchens and laundry facilities.

Hotels integrated with casinos, offering gambling opportunities within the hotel complex.

Hotels located in destination areas, often offering recreational activities and leisure facilities.

Software solutions designed to streamline hotel operations, managing everything from reservations to guest experiences.

A modular PMS system for managing front office operations, guest history, billing, and more, offering user-friendly information retrieval.

A flexible PMS system aiming for optimal standards by providing feedback and measuring financial impact and quality.

PMS are designed to enhance hotel operations by managing reservations, guest interactions, billing, and other key functions.

Technology that overlays digital content onto the real world, enhancing the physical environment with interactive elements.

Protecting internet-connected systems (hardware, software, and data) from cyberattacks.

Using a mobile app to check into a hotel, often skipping the front desk.

Enabling interactions, transactions, or services without physical contact, often using mobile devices or RFID.

Systems that understand and process spoken language.

Allows users to find information by speaking instead of typing.

You can change the temperature and see the current temperature by speaking.

Robots designed to help with hotel tasks like room service or check-in.

AI programs that interact with customers like humans, usually through text or voice.

Creates immersive digital experiences, like seeing a hotel room before booking.

Connects hotel devices and systems for data exchange and automation.

Allows customers to pay without physical contact, often using NFC.

Analyzing large amounts of data to understand customer behavior and improve services.

In today's world, free Wi-Fi is no longer a bonus feature for hotels but a basic expectation from guests.

A web booking engine lets guests book directly through a hotel's website, bypassing third-party platforms.

Mobile technology allows guests to browse hotel information, book rooms, and access services directly on their smartphones.

Hotels are investing in technology to enhance guest safety, like security systems and contactless check-in.

Guests can check in and pay for their stay without physical interaction, offering convenience and peace of mind.

Hotels are using messaging apps and chatbots to provide fast responses to guest inquiries, making service more efficient.

These systems connect directly with online travel websites to manage bookings, prevent overbookings, and keep availability up-to-date.

Hotels use social media platforms to share captivating content, connect with potential guests, and build their online presence.