Hospitality Industry Overview
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Questions and Answers

What is the primary focus of the Hospitality Industry?

  • Creating innovative products
  • Maximizing profits for the company
  • Providing specific experiences for customers (correct)
  • Promoting sustainability practices

    • Which term describes the concept that the experience provided by a hospitality business won't last long?

  • Innovative
  • Inseparable
  • Intangible
  • Perishable (correct)

    • What does the term 'Inseparable' mean in the context of the hospitality industry?

  • The efforts a business makes to achieve a pleasant customer experience
  • The experience of being welcomed and valued
  • The feeling of being cared for when interacting with a service provider
  • The need for customers to interact with the provider to receive benefits (correct)

    • What is the significance of levels of service in the hospitality industry?

    <p>Achieving a pleasant customer experience</p> Signup and view all the answers

    How was the term 'hospitality' derived?

    <p>From the Greek word 'hospice'</p> Signup and view all the answers

    What differentiates the Hospitality Industry from other service industries?

    <p>Focus on customers and providing specific experiences</p> Signup and view all the answers

    What is the main responsibility of top managers in an organization?

    <p>Setting medium- to long-range plans and goals</p> Signup and view all the answers

    Which function involves identifying a decision, gathering information, and assessing alternative resolutions?

    <p>Decision making</p> Signup and view all the answers

    What is the purpose of the Communicating function in hotel management?

    <p>Creating and sharing ideas, information, views, and feelings</p> Signup and view all the answers

    Which role involves social, ceremonial, and legal responsibilities for a manager?

    <p>Figurehead Role</p> Signup and view all the answers

    What is the main focus of Frontline Managers in a hotel business?

    <p>Responsible for specific business functions</p> Signup and view all the answers

    In hotel management, what does the Human Resources and Motivating function primarily aim to achieve?

    <p>Attracting and retaining the best employees while keeping morale high</p> Signup and view all the answers

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