12 Questions
What is the primary focus of the Hospitality Industry?
Providing specific experiences for customers
Which term describes the concept that the experience provided by a hospitality business won't last long?
Perishable
What does the term 'Inseparable' mean in the context of the hospitality industry?
The need for customers to interact with the provider to receive benefits
What is the significance of levels of service in the hospitality industry?
Achieving a pleasant customer experience
How was the term 'hospitality' derived?
From the Greek word 'hospice'
What differentiates the Hospitality Industry from other service industries?
Focus on customers and providing specific experiences
What is the main responsibility of top managers in an organization?
Setting medium- to long-range plans and goals
Which function involves identifying a decision, gathering information, and assessing alternative resolutions?
Decision making
What is the purpose of the Communicating function in hotel management?
Creating and sharing ideas, information, views, and feelings
Which role involves social, ceremonial, and legal responsibilities for a manager?
Figurehead Role
What is the main focus of Frontline Managers in a hotel business?
Responsible for specific business functions
In hotel management, what does the Human Resources and Motivating function primarily aim to achieve?
Attracting and retaining the best employees while keeping morale high
Explore the various aspects of the hospitality industry, including accommodations, food and beverages, travel and tourism. Learn about the focus on customer satisfaction and providing unique experiences for travelers.
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