Podcast
Questions and Answers
What is the first thing you do when you walk up to your bays?
What is the first thing you do when you walk up to your bays?
Check shelves, to make sure they're stocked.
What are the steps to counting a bay?
What are the steps to counting a bay?
Count 99, 98, 97's first, then count the shelf, use yellow stickies.
What do you do when a SKU does not work?
What do you do when a SKU does not work?
SKU check.
When counting overheads and a SKU does not go through, what do you do?
When counting overheads and a SKU does not go through, what do you do?
What is our primary concern?
What is our primary concern?
What time does inventory start?
What time does inventory start?
What do you place stickies on?
What do you place stickies on?
What is scan deep?
What is scan deep?
What does dig deep mean?
What does dig deep mean?
What is a versa racking bay?
What is a versa racking bay?
What is shelf 98?
What is shelf 98?
What is shelf 99?
What is shelf 99?
List all the departments by name & number.
List all the departments by name & number.
What information should be on your area ticket?
What information should be on your area ticket?
What are the steps you should take to transmit?
What are the steps you should take to transmit?
How often should you transmit?
How often should you transmit?
If a shelf/bay is over $10,000, what should you do?
If a shelf/bay is over $10,000, what should you do?
Never key in any SKUs or UPCs off the bays.
Never key in any SKUs or UPCs off the bays.
What is downtime?
What is downtime?
What is APH?
What is APH?
You must move with a sense of what?
You must move with a sense of what?
What is the difference between a reduced tag & a clearance tag?
What is the difference between a reduced tag & a clearance tag?
When on Home Depot property or anywhere else, while in RGIS uniform, you should display what?
When on Home Depot property or anywhere else, while in RGIS uniform, you should display what?
Who are your main points of contact if you have a problem with coming to work or an issue in the store?
Who are your main points of contact if you have a problem with coming to work or an issue in the store?
What does your uniform consist of?
What does your uniform consist of?
What can you do when a SKU does not work?
What can you do when a SKU does not work?
Study Notes
Inventory Procedures
- First action upon reaching bays is to check shelves to ensure they're stocked.
- When counting a bay, prioritize counting items labeled 99, 98, and 97 before moving to shelves, using yellow stickies for markers.
- If a SKU is unresponsive, perform a SKU check to troubleshoot.
- In overhead counting, if a SKU does not register, input 5 9's as a placeholder.
- Accuracy is the primary concern during inventory.
Inventory Timing and Process
- Inventory process begins at 5:30 AM, so punctuality is key.
- Place stickies on items labeled 97, 98, 99, and anything outside the designated bay.
- "Scan deep" refers to checking the second or third item on a peg hook.
- "Dig deep" means to count the majority of items within a box.
Racking and Shelving
- A versa racking bay has the BA in the center and requires stickies.
- Shelf 98 refers to floor stacks, while shelf 99 denotes clip strips.
Documentation and Communication
- Your area ticket should include your name, UPCs, and dollar amounts.
- Transmission steps involve navigating through the menu, using option 3, then selecting yes.
- Transmission should occur after every aisle is counted.
Financial and Supervisory Protocols
- If total value of a shelf or bay exceeds $10,000, alert a supervisor.
- Avoid directly inputting SKUs or UPCs unless specifically instructed by Home Depot.
Operational Efficiency
- Downtime is defined as time spent outside of the designated counting area.
- APH stands for Average Per Hour, a measure of counting efficiency.
- Maintaining a sense of urgency is essential in all inventory tasks.
Tagging and Professionalism
- Reduced tags feature a 0/0 mark, while clearance tags follow different criteria.
- Displaying professionalism is mandatory while on Home Depot property or in RGIS uniform.
Communication and Appearance
- Key contacts for work-related issues are Tae, Kelly, and Shirley.
- Uniform includes a shirt, black pants, black shoes, pens, belts, and pouches, adhering to a professional appearance.
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Description
Test your knowledge with this set of flashcards focused on Home Depot operations and procedures. Learn the essential steps for checking shelves, counting bays, and handling SKUs effectively. Perfect for new hires or anyone preparing for a retail operations role.
