Home Depot Quiz 1014

Questions and Answers

What is the first thing you do when you walk up to your bays?

Check shelves, to make sure they're stocked.

What are the steps to counting a bay?

Count 99, 98, 97's first, then count the shelf, use yellow stickies.

What do you do when a SKU does not work?

SKU check.

When counting overheads and a SKU does not go through, what do you do?

Put in 5 9's. Signup and view all the answers

What is our primary concern?

Accuracy. Signup and view all the answers

What time does inventory start?

5:30 AM. Signup and view all the answers

What do you place stickies on?

97, 98, 99, anything outside the bay. Signup and view all the answers

What is scan deep?

Scan second or third item on the peg hook. Signup and view all the answers

What does dig deep mean?

Count majority in the box. Signup and view all the answers

What is a versa racking bay?

A bay with the bay in the middle; must place stickies on it. Signup and view all the answers

What is shelf 98?

Floor stack. Signup and view all the answers

What is shelf 99?

Clip strips. Signup and view all the answers

List all the departments by name & number.

? Signup and view all the answers

What information should be on your area ticket?

Name, UPCs, dollars, quantity. Signup and view all the answers

What are the steps you should take to transmit?

Menu, 3 and yes. Signup and view all the answers

How often should you transmit?

Every aisle. Signup and view all the answers

If a shelf/bay is over $10,000, what should you do?

Call for a supervisor. Signup and view all the answers

Never key in any SKUs or UPCs off the bays.

True Signup and view all the answers

What is downtime?

Time spent outside of area counting. Signup and view all the answers

What is APH?

Average per hour. Signup and view all the answers

You must move with a sense of what?

Urgency. Signup and view all the answers

What is the difference between a reduced tag & a clearance tag?

Reduced tag has 0/0 on it, clearance tag does not. Signup and view all the answers

When on Home Depot property or anywhere else, while in RGIS uniform, you should display what?

Professionalism. Signup and view all the answers

Who are your main points of contact if you have a problem with coming to work or an issue in the store?

Tae, Kelly, Shirley. Signup and view all the answers

What does your uniform consist of?

Shirt, black pants, black shoes, pens, belt, pouch. Signup and view all the answers

What can you do when a SKU does not work?

SKU check. Signup and view all the answers

Study Notes

Inventory Procedures

First action upon reaching bays is to check shelves to ensure they're stocked.
When counting a bay, prioritize counting items labeled 99, 98, and 97 before moving to shelves, using yellow stickies for markers.
If a SKU is unresponsive, perform a SKU check to troubleshoot.
In overhead counting, if a SKU does not register, input 5 9's as a placeholder.
Accuracy is the primary concern during inventory.

Inventory Timing and Process

Inventory process begins at 5:30 AM, so punctuality is key.
Place stickies on items labeled 97, 98, 99, and anything outside the designated bay.
"Scan deep" refers to checking the second or third item on a peg hook.
"Dig deep" means to count the majority of items within a box.

Racking and Shelving

A versa racking bay has the BA in the center and requires stickies.
Shelf 98 refers to floor stacks, while shelf 99 denotes clip strips.

Documentation and Communication

Your area ticket should include your name, UPCs, and dollar amounts.
Transmission steps involve navigating through the menu, using option 3, then selecting yes.
Transmission should occur after every aisle is counted.

Financial and Supervisory Protocols

If total value of a shelf or bay exceeds $10,000, alert a supervisor.
Avoid directly inputting SKUs or UPCs unless specifically instructed by Home Depot.

Operational Efficiency

Downtime is defined as time spent outside of the designated counting area.
APH stands for Average Per Hour, a measure of counting efficiency.
Maintaining a sense of urgency is essential in all inventory tasks.

Tagging and Professionalism

Reduced tags feature a 0/0 mark, while clearance tags follow different criteria.
Displaying professionalism is mandatory while on Home Depot property or in RGIS uniform.

Communication and Appearance

Key contacts for work-related issues are Tae, Kelly, and Shirley.
Uniform includes a shirt, black pants, black shoes, pens, belts, and pouches, adhering to a professional appearance.

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Description

Test your knowledge with this set of flashcards focused on Home Depot operations and procedures. Learn the essential steps for checking shelves, counting bays, and handling SKUs effectively. Perfect for new hires or anyone preparing for a retail operations role.