Historical Events in Operations Management Era
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Questions and Answers

What are some benefits of E-Business on Operations Management?

Comparison shopping by customers, direct contact with customers, business processes conducted online

Define the concept of a value chain.

A set of activities that create and deliver products to customers.

List some key categories of E-Commerce mentioned in the text.

B2B, B2C, C2B, C2C

Name some companies that were part of the Internet Revolution in the 2000s.

<p>Amazon, Yahoo, eBay</p> Signup and view all the answers

What major events/concepts marked the era of the 1990s in operations management?

<p>Globalization, Internet, WWW, ERP, supply chain management</p> Signup and view all the answers

Who are some of the notable figures associated with the historical events in Operations Management?

<p>Edwards Deming, Joseph Juran, Wickham Skinner, Robert Hayes, Michael Hammer, James Champy</p> Signup and view all the answers

What is the main function of Operations Managers?

<p>Transforming inputs into outputs of greater value</p> Signup and view all the answers

Define Operations.

<p>A function or system that transforms inputs into outputs of greater value</p> Signup and view all the answers

Explain the concept of Transformation Process.

<p>A series of activities along a value chain extending from supplier to customer, where activities that do not add value should be eliminated.</p> Signup and view all the answers

What is the goal of Operations Management?

<p>To ensure that activities along the value chain add value and are efficient.</p> Signup and view all the answers

How does Operations Management contribute to competitiveness?

<p>By improving efficiency, reducing costs, and enhancing quality.</p> Signup and view all the answers

What are the primary topics covered in operations management?

<p>Quality, products and services, processes, technologies, capacity, facilities, human resources, project management, supply chain management, forecasting, aggregate planning, inventory management, resource planning, lean production, scheduling, waiting lines.</p> Signup and view all the answers

What is the significance of an operations strategy in supporting a firm's competitive advantage?

<p>Maintaining an operations strategy helps a firm sustain its competitive advantage.</p> Signup and view all the answers

How does operations management relate to other business functions?

<p>Operations management is interconnected with other business functions.</p> Signup and view all the answers

What is the focus of supply chain management in operations?

<p>Managing the supply chain effectively is the focus.</p> Signup and view all the answers

Why is forecasting important in operations management?

<p>Forecasting helps in predicting customer demand accurately.</p> Signup and view all the answers

How does lean production contribute to efficient operations?

<p>Lean production focuses on designing efficient production lines.</p> Signup and view all the answers

Study Notes

Historical Events in Operations Management

  • 1990s: Globalization, WTO, European Union, and other trade agreements
  • 1990s: Internet Revolution, introduction of ERP, supply chain management, and e-commerce
  • 1990s: ARPANET, development of World Wide Web by Tim Berners-Lee
  • 2000s: SAP, i2 Technologies, ORACLE, PeopleSoft, and other companies emerge as industry leaders

Categories of E-Commerce

  • B2B (Business-to-Business): CommerceOne.com
  • B2C (Business-to-Consumer): Amazon.com
  • C2B (Consumer-to-Business): Priceline.com
  • C2C (Consumer-to-Consumer): eBay.com

Integrated Value Chain

  • Value chain: set of activities that create and deliver products to customers
  • Flow of information: customer order
  • Flow of product: order fulfillment

Impact of E-Business on Operations Management

  • Benefits of E-Business: comparison shopping, direct contact with customers, and online business processes

Operations Management

  • Definition: a function or system that transforms inputs into outputs of greater value
  • Transformation Process: a series of activities along a value chain extending from supplier to customer
  • Operations Management: department responsible for managing transformation processes

Global Competitiveness Ranking

    1. Finland
    1. United States
    1. Sweden
    1. Denmark
    1. Taiwan
    1. Singapore
    1. Switzerland
    1. Iceland
    1. Norway
    1. Australia

Primary Topics in Operations Management

  • Operations Strategy
  • Quality
  • Product and Services
  • Processes, Technologies, and Capacity
  • Facilities
  • Human Resources
  • Project Management
  • Supply Chain Management
  • Forecasting
  • Aggregate Planning
  • Inventory Management
  • Resource Planning
  • Lean Production
  • Scheduling
  • Waiting Lines

Learning Objectives of this Course

  • Gain an appreciation of strategic importance of operations in a global business environment
  • Understand how operations relates to other business functions
  • Develop a working knowledge of concepts and methods related to designing and managing operations
  • Develop a skill set for quality and process improvement

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Test your knowledge on historical events and concepts in operations management, focusing on globalization, the Internet revolution, and major trade agreements from the 1990s and 2000s.

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