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Questions and Answers
What are some benefits of E-Business on Operations Management?
Comparison shopping by customers, direct contact with customers, business processes conducted online
Define the concept of a value chain.
A set of activities that create and deliver products to customers.
List some key categories of E-Commerce mentioned in the text.
B2B, B2C, C2B, C2C
Name some companies that were part of the Internet Revolution in the 2000s.
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What major events/concepts marked the era of the 1990s in operations management?
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Who are some of the notable figures associated with the historical events in Operations Management?
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What is the main function of Operations Managers?
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Define Operations.
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Explain the concept of Transformation Process.
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What is the goal of Operations Management?
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How does Operations Management contribute to competitiveness?
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What are the primary topics covered in operations management?
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What is the significance of an operations strategy in supporting a firm's competitive advantage?
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How does operations management relate to other business functions?
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What is the focus of supply chain management in operations?
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Why is forecasting important in operations management?
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How does lean production contribute to efficient operations?
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Study Notes
Historical Events in Operations Management
- 1990s: Globalization, WTO, European Union, and other trade agreements
- 1990s: Internet Revolution, introduction of ERP, supply chain management, and e-commerce
- 1990s: ARPANET, development of World Wide Web by Tim Berners-Lee
- 2000s: SAP, i2 Technologies, ORACLE, PeopleSoft, and other companies emerge as industry leaders
Categories of E-Commerce
- B2B (Business-to-Business): CommerceOne.com
- B2C (Business-to-Consumer): Amazon.com
- C2B (Consumer-to-Business): Priceline.com
- C2C (Consumer-to-Consumer): eBay.com
Integrated Value Chain
- Value chain: set of activities that create and deliver products to customers
- Flow of information: customer order
- Flow of product: order fulfillment
Impact of E-Business on Operations Management
- Benefits of E-Business: comparison shopping, direct contact with customers, and online business processes
Operations Management
- Definition: a function or system that transforms inputs into outputs of greater value
- Transformation Process: a series of activities along a value chain extending from supplier to customer
- Operations Management: department responsible for managing transformation processes
Global Competitiveness Ranking
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- Finland
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- United States
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- Sweden
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- Denmark
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- Taiwan
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- Singapore
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- Switzerland
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- Iceland
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- Norway
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- Australia
Primary Topics in Operations Management
- Operations Strategy
- Quality
- Product and Services
- Processes, Technologies, and Capacity
- Facilities
- Human Resources
- Project Management
- Supply Chain Management
- Forecasting
- Aggregate Planning
- Inventory Management
- Resource Planning
- Lean Production
- Scheduling
- Waiting Lines
Learning Objectives of this Course
- Gain an appreciation of strategic importance of operations in a global business environment
- Understand how operations relates to other business functions
- Develop a working knowledge of concepts and methods related to designing and managing operations
- Develop a skill set for quality and process improvement
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Description
Test your knowledge on historical events and concepts in operations management, focusing on globalization, the Internet revolution, and major trade agreements from the 1990s and 2000s.
