MG4031 week 2 lecture 1

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Questions and Answers

Which role is primarily focused on representing the organization externally?

  • Negotiator
  • Figurehead (correct)
  • Leader
  • Monitor

In the context of decision-making, which role involves dealing with unforeseen problems?

  • Spokesperson
  • Resource Allocator
  • Entrepreneur
  • Disturbance Handler (correct)

What is the focus of the planning function in management?

  • Establishing managerial authority
  • Setting goals and selecting actions (correct)
  • Allocating resources
  • Motivating employees

Which statement reflects a common misconception about effective managers?

<p>They rely solely on formal information systems. (B)</p> Signup and view all the answers

What aspect of management involves dividing tasks and allocating resources?

<p>Organising (B)</p> Signup and view all the answers

Which role corresponds to sharing information with employees inside the organization?

<p>Disseminator (B)</p> Signup and view all the answers

Which of the following is NOT considered one of Mintzberg's managerial roles?

<p>Administrator (D)</p> Signup and view all the answers

What characterizes the control function in management?

<p>Monitoring progress and taking corrective actions (C)</p> Signup and view all the answers

What was the main objective of Frederick Taylor's scientific management approach?

<p>To maximize prosperity for both the employer and employees. (A)</p> Signup and view all the answers

Which of the following best defines the focus of the planning function in management?

<p>Setting directions and objectives for the organization. (A)</p> Signup and view all the answers

What significant change did the Industrial Revolution bring to labor structure?

<p>The transformation from skilled craftsmen to factory workers. (D)</p> Signup and view all the answers

How did scientific management propose to determine the 'one best way' to perform a task?

<p>By developing a scientific analysis of tasks and their components. (A)</p> Signup and view all the answers

Which of the following was NOT a principle advocated by Frederick Taylor in scientific management?

<p>Emphasis on employee engagement in decision-making processes. (A)</p> Signup and view all the answers

What role did the development of transportation and communications play during the Industrial Revolution?

<p>It opened up new markets and facilitated greater consumption. (D)</p> Signup and view all the answers

Why did Taylor believe that a piece-rate system was effective?

<p>It incentivized higher productivity by directly linking pay to output. (C)</p> Signup and view all the answers

What historical example illustrates the management principles used in past civilizations?

<p>The construction of pyramids by the Egyptians. (D)</p> Signup and view all the answers

Which principle emphasizes the need for treating employees fairly within an organization?

<p>Equity (B)</p> Signup and view all the answers

What does the principle of 'Unity of direction' indicate?

<p>Organizational efforts must be coordinated towards the same objectives. (A)</p> Signup and view all the answers

What is the primary criticism of Fayol's principles of management?

<p>They are universally applicable without consideration of variations. (C)</p> Signup and view all the answers

Which principle advocates for minimizing turnover to ensure loyalty among employees?

<p>Stability of tenure (A)</p> Signup and view all the answers

What aspect of administrative management acknowledges that it can be a profession?

<p>Training and development (A)</p> Signup and view all the answers

What did Taylor advocate to enhance worker productivity?

<p>Standardized tools and instruction cards (B)</p> Signup and view all the answers

According to the principles of bureaucracy by Max Weber, what is the primary basis for employee recruitment?

<p>Technical qualifications (A)</p> Signup and view all the answers

Which factor was criticized as potentially detrimental to employee motivation in Taylor's approach?

<p>Piece rate pay (A)</p> Signup and view all the answers

What was a major disadvantage of the bureaucratic system mentioned in the content?

<p>Blind application of rules (B)</p> Signup and view all the answers

How did bureaucracy promote continuity within an organization?

<p>By viewing managers as career professionals (B)</p> Signup and view all the answers

What outcome does the strict division of labor in bureaucracy often lead to for workers?

<p>Routine and boredom (D)</p> Signup and view all the answers

What does the hierarchy in a bureaucratic structure imply?

<p>Centralized authority at the top (A)</p> Signup and view all the answers

What is the main focus of Taylor's principles regarding management and workers?

<p>Cooperation to ensure alignment in work (B)</p> Signup and view all the answers

Flashcards

Mintzberg's Managerial Roles

10 roles managers play, categorized as Interpersonal, Informational, and Decisional.

Interpersonal Roles

Roles focusing on interactions with people, both inside and outside the organization (Figurehead, Leader, Liaison).

Informational Roles

Roles that involve the collection, processing, and dissemination of information (Monitor, Disseminator, Spokesperson).

Decisional Roles

Roles that require managers to make decisions and solve problems (Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator).

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Management Myth 1

Managers are not primarily reflective planners; they are action-oriented and have flexible, daily plans.

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Management Myth 2

Effective managers have regular responsibilities (meetings, information gathering etc.)

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Planning (Management Function)

Setting goals and deciding on actions to reach them.

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Controlling (Management Function)

Tracking progress and making adjustments to ensure goals are met.

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Scientific Management

A management theory that focuses on improving efficiency by standardizing work processes, using scientific methods, and promoting cooperation between managers and workers.

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Division of Labor

Assigning specific tasks to specialized employees. This helps streamline work, improve expertise, and define clear responsibilities within a hierarchy.

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Hierarchy of Authority

A chain of command where higher positions have more power and authority. This ensures order and clear lines of responsibility within an organization.

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Meritocratic Selection

Hiring employees based on their skills and qualifications rather than personal connections or favoritism.

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Career Orientation

Managers are viewed as professionals pursuing careers within the company. This encourages stability and continuous development within the organization.

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Formalization

The implementation of clear rules and procedures to ensure consistent performance and control employee actions.

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Impersonality

Applying rules and procedures equally to everyone, regardless of individual factors. This aims to create a fair and unbiased working environment.

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Bureaucracy Disadvantages

Potential drawbacks of strict rules and procedures, such as inflexibility, rigidity, and discouragement of individual initiative.

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One Best Way

The core principle of Scientific Management is to identify the most effective method for each job, leading to increased efficiency and productivity.

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Piece Rate System

A system where workers are paid based on the quantity of output they produce, encouraging increased productivity.

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Frederick Taylor's Goal

The goal of Scientific Management is to ensure maximum profit for the employer while also promoting the well-being of employees by maximizing their individual potential.

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Scientific Selection and Development

Taylor emphasized the importance of choosing the right people for the job based on their skills and abilities, and then providing training to enhance their capabilities.

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Industrial Revolution Impact

The Industrial Revolution marked a shift from skilled craftsmanship to factory work, leading to increased production, economies of scale, reduced costs, and greater consumption.

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Management as a Discipline

The emergence of large, complex organizations, coupled with the challenges of industrialization, led to the formal recognition of management as a separate field of study.

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Classical Management Approaches

Classical Management Approaches sought to find the most effective ways to organize and manage work processes, with Scientific Management being a prominent example.

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Fayol's Administrative Management

Focuses on senior managers and policy issues, recognizing management as a trainable profession and dividing business activities into six key areas: technical, commercial, financial, security, accounting, and managerial.

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Division of Labor (Fayol)

Assigning specialized tasks to individuals to improve efficiency and expertise. This creates a clear chain of responsibility within a hierarchy.

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Unity of Command (Fayol)

Each employee reports to only one supervisor, preventing conflicting instructions and ensuring clear accountability.

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Subordination of Individual Interest (Fayol)

Individual goals should be aligned with the overall objectives of the group or organization.

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Equity in Remuneration (Fayol)

Fair and equitable compensation for work done, regardless of individual characteristics. This promotes motivation and fairness.

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Study Notes

Henry Mintzberg's 10 Common Managerial Roles

  • Interpersonal:

    • Figurehead: Represents the organization externally
    • Leader: Directs and coordinates employees
    • Liaison: Deals with external parties
  • Informational:

    • Monitor: Observes and gathers information
    • Disseminator: Shares information internally
    • Spokesperson: Communicates the organization's position
  • Decisional:

    • Entrepreneur: Initiates new projects and changes
    • Disturbance Handler: Solves unexpected problems
    • Resource Allocator: Decides resource allocation
    • Negotiator: Reaches agreements

Management Myths (Mintzberg)

  • Managers are action-oriented and work at a fast pace, with flexible plans.
  • Effective managers have regular duties (meetings, information gathering)
  • Senior managers need formal information systems, but often prefer informal information.
  • Management is a judgment-based practice rather than a science.

Management Functions

  • Planning and Decision Making: Setting goals, selecting actions to achieve them
  • Organizing: Dividing tasks, allocating resources, coordinating employees.

Leading

  • Induce individuals/groups to support goals through direction, motivation, communication, and employee selection, development, and rewards.

Controlling

  • Monitoring progress, ensuring goals are being met, taking necessary actions

Historical Management

  • Management concepts evident in ancient societies (Egyptians, Greeks, Romans, Catholic Church)
  • Industrial Revolution increased productivity, economies of scale, and broader markets.

Classical Management Approaches: Scientific Management (Taylor)

  • One best way to perform a task through scientific methods
  • Focus on maximizing prosperity for both employer and employee, including better worker training.
  • Developed scientific tools and instruction for better output based on worker efficiency
  • Implemented piece rate system to motivate workers.

Classical Management Approaches: Administrative Management (Fayol)

  • Management as a profession that can be taught and developed.
  • Six essential areas of business activity: technical, commercial, financial, security, accounting, and managerial
  • Principles of Management (Division of labor, authority, discipline, unity of command, etc.)

Bureaucracy (Weber)

  • Division of labor: Tasks assigned to specialists.
  • Hierarchy: Clear authority structure.
  • Selection: Recruitment based on qualifications.
  • Formalization: Rules and procedures guide operations.
  • Impersonality: Rules apply equally to everyone.

Criticisms of the Approaches

  • Universal principles do not consider variations in technology, personnel, or environment.
  • Excessive rules can stifle productivity and creativity.

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