Podcast
Questions and Answers
List the primary volunteer responsibilities:
List the primary volunteer responsibilities:
Communicating with staff to assist with patient needs, provide support and companionship for patients, communicating patient's questions to staff, connect patients and families to resources.
List the order of empathetic communication.
List the order of empathetic communication.
Heart-head-heart
List the three A's in service recovery.
List the three A's in service recovery.
Acknowledge, apologize, amend
What is the name for those areas where a patient is admitted to a room and a bed?
What is the name for those areas where a patient is admitted to a room and a bed?
What does PHI stand for?
What does PHI stand for?
What is the HIPAA privacy rule?
What is the HIPAA privacy rule?
What does HIPAA stand for?
What does HIPAA stand for?
Even if you know the person who is in an inpatient unit, can you tell others who he or she is?
Even if you know the person who is in an inpatient unit, can you tell others who he or she is?
If the Joint Commission pays a visit and asks you a question you don't know the answer to, what should you reply?
If the Joint Commission pays a visit and asks you a question you don't know the answer to, what should you reply?
What does the SDS stand for?
What does the SDS stand for?
What is the purpose of SDS?
What is the purpose of SDS?
What does RACE stand for?
What does RACE stand for?
When you see a fire, the first thing that you do should be...
When you see a fire, the first thing that you do should be...
What does PASS stand for?
What does PASS stand for?
What is Code Pink?
What is Code Pink?
What is Code Gray?
What is Code Gray?
What is Code Freeze?
What is Code Freeze?
What must I do during Code Pink?
What must I do during Code Pink?
What must I do during Code Gray?
What must I do during Code Gray?
What must I do during Code Freeze?
What must I do during Code Freeze?
When must I use the hand sanitizer?
When must I use the hand sanitizer?
When must I wash my hands?
When must I wash my hands?
Each kind of isolation signage may require different _______ before entering the inpatient unit.
Each kind of isolation signage may require different _______ before entering the inpatient unit.
What are the five kinds of isolation?
What are the five kinds of isolation?
What are the diseases associated with varicella?
What are the diseases associated with varicella?
What are some examples of Contact Isolation?
What are some examples of Contact Isolation?
What are the symptoms associated with C. difficile?
What are the symptoms associated with C. difficile?
Can volunteers enter Special Plus Contact Isolated rooms?
Can volunteers enter Special Plus Contact Isolated rooms?
What is a disease associated with Droplet Isolation?
What is a disease associated with Droplet Isolation?
How are droplet infections spread?
How are droplet infections spread?
Can volunteers enter Airborne Isolated rooms?
Can volunteers enter Airborne Isolated rooms?
What are some diseases associated with Airborne isolation?
What are some diseases associated with Airborne isolation?
Can volunteers enter Varicella Isolated rooms?
Can volunteers enter Varicella Isolated rooms?
What is the role of the nursing manager?
What is the role of the nursing manager?
What is the role of a registered nurse?
What is the role of a registered nurse?
What is the role of a nursing aide/nurse's assistant?
What is the role of a nursing aide/nurse's assistant?
What is the role of a unit clerk?
What is the role of a unit clerk?
Other than being a companion or providing support, with what else can you help a patient?
Other than being a companion or providing support, with what else can you help a patient?
When entering an inpatient unit, you must check for...
When entering an inpatient unit, you must check for...
What are some ways that minimize trips and falls?
What are some ways that minimize trips and falls?
Study Notes
Volunteer Responsibilities
- Communicate with staff to assist patients
- Provide support and companionship to patients
- Relay patients' questions to staff
- Connect patients and families with necessary resources
Empathetic Communication
- Order of communication is heart-head-heart
Service Recovery
- Three A's: acknowledge, apologize, amend
Patient Admission Areas
- Known as inpatient units
Protected Health Information
- Abbreviated as PHI
HIPAA Privacy Rule
- Healthcare providers must limit PHI disclosures
HIPAA
- Stands for Health Insurance Portability and Accountability Act
Confidentiality Protocol
- Cannot disclose identities of patients in inpatient units, even if known personally
Joint Commission Interaction
- If unsure of an answer, reply with, "I don't know, but I can access that information."
Safety Data Sheets
- Abbreviated as SDS
- Provides critical information about handling chemicals, including spills and exposures
RACE Protocol
- Rescue, Alarm, Confine, Extinguish or Evacuate
Fire Response
- In case of fire, shout "code red," activate the alarm, call 911, and repeat location thrice
PASS Technique
- Pull pin, Aim at the base, Squeeze handle, Sweep side-to-side
Emergency Codes
- Code Pink: Missing or abducted child under 18
- Code Gray: Missing patient from psychiatric unit
- Code Freeze: Presence of a hostile person with a weapon
Emergency Procedures
- Code Pink & Gray: Search your work unit and listen for announcements
- Code Freeze: Seek shelter, safeguard patients, stay quiet, and listen for announcements
Hand Hygiene
- Hand sanitizer is to be used before and after patient interactions
- Handwashing necessary after eating, after using the bathroom, and before starting shift
Isolation Signage
- May require different personal protective equipment (PPE) before entering
Types of Isolation
- Acronym: C.S.DAV
- Types include Contact, Special Plus Contact, Droplet, Airborne, and Varicella
Varicella-related Diseases
- Chickenpox and shingles
Contact Isolation Examples
- Multi-drug resistant organisms (MDROs)
Symptoms of C. difficile
- Diarrhea
Access Restrictions
- Volunteers cannot enter Special Plus Contact, Airborne, or Varicella isolated rooms
Diseases Related to Droplet Isolation
- Includes influenza, spread by coughing and sneezing
Nursing Roles
- Nursing Manager: Leads unit and nursing team
- Registered Nurse: Implements care plan as per medical team
- Nurse's Assistant: Aids in personal care including bathing and toileting
- Unit Clerk: Manages call bells and phones, and assists with administrative duties
Patient Assistance
- Help with meals (after training), grooming, organizing, and mobility
Inpatient Unit Protocol
- Always check for correct patient name and room number upon entry
Fall Prevention
- Maintain cleanliness by picking up trash and keeping units tidy to minimize trips and falls
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Description
This quiz covers essential topics related to the responsibilities of healthcare volunteers, including empathetic communication, service recovery techniques, and understanding HIPAA regulations. Test your knowledge of patient care protocols and confidentiality standards to enhance your role in supporting patients and staff.
