Healthcare Communication and Patient Interaction Quiz

Traditional and expanding responsibilities of a phlebotomist in healthcare.

Traits important for a phlebotomist, such as accuracy and compassion.

Three essential elements of effective communication: sender, message, receiver.

Obstacles that hinder effective communication and methods to overcome them.

Understanding and respecting varied cultural backgrounds in healthcare settings.

Essential skills and knowledge expected from a certified phlebotomist.

Various environments where phlebotomists can work, such as hospitals and clinics.

The evolution of phlebotomy from ancient practices to modern methods.

The practice of obtaining blood for diagnosis or treatment.

A procedure to collect blood by penetrating a vein.

A method to collect blood from capillaries by puncturing the skin.

A trained individual who collects blood for tests or donations.

A process granting recognition to an individual after meeting prerequisites.

An official permit granted by a state to work in healthcare.

Programs designed to update knowledge and skills for professionals.

A disorder characterized by overproduction of red blood cells.

A medical procedure involving the withdrawal of blood.

A technique involving heated suction cups applied to the skin to draw blood.

The use of leeches to draw blood, specifically the Hirudo medicinalis.

A surgical procedure where an artery is cut to withdraw blood.

The process of making small cuts on the skin to promote blood flow.

An anticoagulant found in leech saliva that prevents blood clotting.

An artery commonly targeted during bloodletting procedures.

Promoting goodwill and a harmonious relationship with patients and coworkers.

Understanding and valuing differences among individuals in a healthcare setting.

Conducting oneself with integrity and competence in a work environment.

The ethical principle of keeping patient information private and secure.

Expression through spoken words involving a sender, receiver, and feedback.

Communication without words, including facial expressions and body language.

The study of body motion and nonverbal signals in communication.

The study of personal space and how individuals use it during interactions.

An invisible space around individuals where they feel comfortable.

Professional attire that conveys cleanliness and confidence, including lab coats and polished shoes.

Inpatient requires overnight stay; outpatient is treated and discharged same day.

Primary: rural health units; Secondary: non-departmentalized hospitals; Tertiary: specialized hospitals.

Facilities that provide tests to help diagnose diseases, divided into anatomical pathology and clinical analysis areas.

A blood test measuring the proportion of blood volume that is made up of red blood cells.

A blood test that measures how long it takes blood to clot.

An enzyme found mainly in the liver that helps metabolize protein; high levels indicate liver damage.

A substance produced by the liver that increases in response to inflammation.

A blood test used to detect autoantibodies that may indicate autoimmune disorders.

A test that measures the presence of a substance released when a blood clot breaks up, indicating clotting issues.

A test that measures the amount of nitrogen in your blood coming from urea, an end product of protein metabolism.

A laboratory technique to differentiate bacterial species into two groups based on their cell wall composition.

A test to detect the presence of bacteria or fungi in the blood.

A test that checks for antibodies in the blood that can react against transfused blood cells.