18 Questions
What type of conflict consumes our time and energy at work?
Disruptive conflict
What is a common characteristic of disruptive conflict?
Activities intended to disadvantage or disrespect others
What is a possible outcome of disruptive conflict in unusual circumstances?
Upsetting or violent behavior
What is a common source of disruptive conflict at work?
Differences in values, beliefs, and opinions
What is a key factor in determining whether a situation becomes a disruptive conflict?
The responses of those involved
What is an example of a situation that could lead to disruptive conflict?
A therapist and a consultant disagreeing on a patient's readiness for discharge
What is the primary goal of collaborating in a conflict situation?
To find a solution that satisfies all parties
Which conflict response is likely to result in a win-lose outcome?
Competing
What is a characteristic of collaborating in a conflict situation?
High concern for assertiveness and high concern for cooperation
Which of the following outcomes is NOT a potential resolution to a conflict situation?
Neutral-neutral
What is the result of a conflict situation where one party dominates and the other party loses?
Win-lose
Which conflict response strategy may also lead to a win-lose outcome?
Negotiating
What is the primary goal of understanding antecedent conditions for conflict?
To predict when conflict is more likely to occur
What is a characteristic of positive conflict?
It initiates change and improvement
What is an example of an antecedent condition for conflict?
Incompatible goals
What can lead to conflict, according to the text?
Real or perceived differences between individuals or groups
What is the purpose of developing ground rules for work teams and committees?
To manage conflicts effectively
What should a leader replace in managing conflicts?
Blame, criticism, and disrespect with questions, respect, and support
Learn about the leader's role in creating a positive conflict environment, setting clear expectations, and encouraging openness in communication. Understand how to manage conflict effectively in the workplace.
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