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18 Questions

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HCA 301: Managing Conflict in CHSS

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Questions and Answers

What type of conflict consumes our time and energy at work?

Competitive conflict

Dysfunctional conflict

Constructive conflict

Disruptive conflict (correct)

What is a common characteristic of disruptive conflict?

Open communication and empathy

Collaborative problem-solving

Focus on finding common ground

Activities intended to disadvantage or disrespect others (correct)

What is a possible outcome of disruptive conflict in unusual circumstances?

Improved communication

Enhanced teamwork

Upsetting or violent behavior (correct)

Increased productivity

What is a common source of disruptive conflict at work?

Differences in values, beliefs, and opinions Signup and view all the answers

What is a key factor in determining whether a situation becomes a disruptive conflict?

The responses of those involved Signup and view all the answers

What is an example of a situation that could lead to disruptive conflict?

A therapist and a consultant disagreeing on a patient's readiness for discharge Signup and view all the answers

What is the primary goal of collaborating in a conflict situation?

To find a solution that satisfies all parties Signup and view all the answers

Which conflict response is likely to result in a win-lose outcome?

Competing Signup and view all the answers

What is a characteristic of collaborating in a conflict situation?

High concern for assertiveness and high concern for cooperation Signup and view all the answers

Which of the following outcomes is NOT a potential resolution to a conflict situation?

Neutral-neutral Signup and view all the answers

What is the result of a conflict situation where one party dominates and the other party loses?

Win-lose Signup and view all the answers

Which conflict response strategy may also lead to a win-lose outcome?

Negotiating Signup and view all the answers

What is the primary goal of understanding antecedent conditions for conflict?

To predict when conflict is more likely to occur Signup and view all the answers

What is a characteristic of positive conflict?

It initiates change and improvement Signup and view all the answers

What is an example of an antecedent condition for conflict?

Incompatible goals Signup and view all the answers

What can lead to conflict, according to the text?

Real or perceived differences between individuals or groups Signup and view all the answers

What is the purpose of developing ground rules for work teams and committees?

To manage conflicts effectively Signup and view all the answers

What should a leader replace in managing conflicts?

Blame, criticism, and disrespect with questions, respect, and support Signup and view all the answers