Podcast
Questions and Answers
A technician needs to replace a hard drive in a laptop. Which form factor is commonly used for internal magnetic hard drives in laptops?
A technician needs to replace a hard drive in a laptop. Which form factor is commonly used for internal magnetic hard drives in laptops?
- 5.25 inch
- 2.5 inch (correct)
- 1.8 inch
- 3.5 inch
Which of the following characteristics is NOT typically associated with solid-state drives (SSDs) compared to magnetic hard drives?
Which of the following characteristics is NOT typically associated with solid-state drives (SSDs) compared to magnetic hard drives?
- Increased reliability
- Lower power consumption
- Faster speed
- Lower cost (correct)
A computer exhibits slow boot times and application loading, but storage capacity isn't an issue. Which storage technology would provide the MOST noticeable performance improvement without increasing storage?
A computer exhibits slow boot times and application loading, but storage capacity isn't an issue. Which storage technology would provide the MOST noticeable performance improvement without increasing storage?
- Upgrading to a faster CPU
- Adding more RAM
- Replacing a SATA HDD with a SATA SSD (correct)
- Replacing a SATA HDD with a larger capacity SATA HDD
An IT technician is tasked with setting up a storage solution that combines the benefits of both SSD and HDD technologies. Which type of drive would BEST fit this requirement?
An IT technician is tasked with setting up a storage solution that combines the benefits of both SSD and HDD technologies. Which type of drive would BEST fit this requirement?
A technician is investigating a potential drive failure. Which technology is designed to predict when a drive is likely to fail?
A technician is investigating a potential drive failure. Which technology is designed to predict when a drive is likely to fail?
Which of the following is the MOST accurate description of how S.M.A.R.T. technology operates?
Which of the following is the MOST accurate description of how S.M.A.R.T. technology operates?
A technician is inspecting an older computer and identifies a wide, flat cable with a 40-pin connector. What interface is MOST likely used with this cable?
A technician is inspecting an older computer and identifies a wide, flat cable with a 40-pin connector. What interface is MOST likely used with this cable?
What is the MOST significant difference between a standard 40-wire IDE cable and an 80-wire IDE cable?
What is the MOST significant difference between a standard 40-wire IDE cable and an 80-wire IDE cable?
Which of the following interface standards allows for up to 7 or 15 devices to be connected to a single controller?
Which of the following interface standards allows for up to 7 or 15 devices to be connected to a single controller?
A technician needs to install a hard drive that can be easily connected and disconnected while the system is running. Which SATA feature supports this functionality?
A technician needs to install a hard drive that can be easily connected and disconnected while the system is running. Which SATA feature supports this functionality?
A system builder wants to use the fastest interface for a new NVMe SSD. Which physical interface is MOST likely to provide the highest data transfer speeds?
A system builder wants to use the fastest interface for a new NVMe SSD. Which physical interface is MOST likely to provide the highest data transfer speeds?
A technician is installing an M.2 NVMe SSD in a new system. Which of the following is a common interface standard used by M.2 NVMe SSDs?
A technician is installing an M.2 NVMe SSD in a new system. Which of the following is a common interface standard used by M.2 NVMe SSDs?
Which of the following should a technician consider in order to ensure compatibility when selecting a hard drive?
Which of the following should a technician consider in order to ensure compatibility when selecting a hard drive?
A technician is installing a SATA drive. After connecting the drive, they notice there are two power connectors on the drive. What should the technician do?
A technician is installing a SATA drive. After connecting the drive, they notice there are two power connectors on the drive. What should the technician do?
What is the correct order of steps when installing a SATA drive?
What is the correct order of steps when installing a SATA drive?
A technician is installing a 2.5-inch SSD in a desktop computer case that only has 3.5-inch drive bays. What should the technician use to properly secure the drive?
A technician is installing a 2.5-inch SSD in a desktop computer case that only has 3.5-inch drive bays. What should the technician use to properly secure the drive?
When installing an M.2 SSD card, what should be consulted to determine the type of cards a board supports?
When installing an M.2 SSD card, what should be consulted to determine the type of cards a board supports?
Which of the following is NOT a typical step when replacing a hard drive in a newer laptop?
Which of the following is NOT a typical step when replacing a hard drive in a newer laptop?
A technician is setting up a RAID array for a client. What is the primary benefit of RAID 1?
A technician is setting up a RAID array for a client. What is the primary benefit of RAID 1?
Which RAID level stripes data across multiple drives AND uses parity checking, but does NOT duplicate data?
Which RAID level stripes data across multiple drives AND uses parity checking, but does NOT duplicate data?
What is required in order to implement hardware RAID?
What is required in order to implement hardware RAID?
When implementing hardware RAID, which of the following is generally recommended for best performance?
When implementing hardware RAID, which of the following is generally recommended for best performance?
A company needs centralized storage accessible to multiple users across a network. Which of the following solutions is MOST appropriate?
A company needs centralized storage accessible to multiple users across a network. Which of the following solutions is MOST appropriate?
Which of the following is a potential benefit of using a Network Attached Storage (NAS) device?
Which of the following is a potential benefit of using a Network Attached Storage (NAS) device?
What does SAN provide?
What does SAN provide?
A technician is troubleshooting an overheating computer. What action related to hard drives could help to reduce heat inside the case?
A technician is troubleshooting an overheating computer. What action related to hard drives could help to reduce heat inside the case?
What tool can you use to check if Windows is defragmenting a magnetic drive or trimming an SSD?
What tool can you use to check if Windows is defragmenting a magnetic drive or trimming an SSD?
A system fails to boot, and the technician suspects a hard drive issue. What should the technician check FIRST before opening the computer case?
A system fails to boot, and the technician suspects a hard drive issue. What should the technician check FIRST before opening the computer case?
What is a common first step when troubleshooting a hard drive that is preventing a system from booting?
What is a common first step when troubleshooting a hard drive that is preventing a system from booting?
A technician suspects a faulty data cable is causing intermittent issues with a hard drive. What should the technician do to resolve this?
A technician suspects a faulty data cable is causing intermittent issues with a hard drive. What should the technician do to resolve this?
What type of file system is used by Windows?
What type of file system is used by Windows?
A technician needs to format a USB flash drive for use with both Windows and macOS systems, requiring compatibility with large files. Which file system is the BEST choice?
A technician needs to format a USB flash drive for use with both Windows and macOS systems, requiring compatibility with large files. Which file system is the BEST choice?
Which of the following is true about Blu-Ray drives?
Which of the following is true about Blu-Ray drives?
Which interface do internal optical drives use to interface with the motherboard?
Which interface do internal optical drives use to interface with the motherboard?
If a flash drive is connected to a computer, and nothing happens, what should you check?
If a flash drive is connected to a computer, and nothing happens, what should you check?
A user reports that their SD card is not working. What is a possible solution?
A user reports that their SD card is not working. What is a possible solution?
What tool can be used to determine if a drive has bad sectors?
What tool can be used to determine if a drive has bad sectors?
What tool can be used to completely erase a partition on a hard drive?
What tool can be used to completely erase a partition on a hard drive?
Flashcards
HDD ratings
HDD ratings
A hard disk drive is rated by physical size, capacity, speed, technologies, and interface standards.
Hard drive technologies
Hard drive technologies
Magnetic and solid-state are two hardware technologies used inside a hard drive.
Magnetic hard drive platters
Magnetic hard drive platters
One, two, or more platters/disks stacked and spinning inside a sealed metal housing.
Data organization on HDD
Data organization on HDD
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Internal HDD form factors
Internal HDD form factors
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Solid-state drive (SSD)
Solid-state drive (SSD)
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NAND flash memory
NAND flash memory
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SSD form factors
SSD form factors
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Hybrid hard drive (H-HDD)
Hybrid hard drive (H-HDD)
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Logical Block Addressing
Logical Block Addressing
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S.M.A.R.T.
S.M.A.R.T.
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Interface standards
Interface standards
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IDE (Integrated Drive Electronics)
IDE (Integrated Drive Electronics)
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SCSI Support
SCSI Support
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SATA interfaces
SATA interfaces
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Three SATA standards
Three SATA standards
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SATA hot-swapping
SATA hot-swapping
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SATA Express
SATA Express
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NVMe (Non-Volatile Memory Express)
NVMe (Non-Volatile Memory Express)
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Selecting a hard drive considerations
Selecting a hard drive considerations
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Hard drive manufactures
Hard drive manufactures
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Steps to install SATA drive
Steps to install SATA drive
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Installing a drive in removable bay
Installing a drive in removable bay
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Small drive in wide bay
Small drive in wide bay
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Installing an M.2 SSD card
Installing an M.2 SSD card
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RAID (Redundant Array of Inexpensive Disks)
RAID (Redundant Array of Inexpensive Disks)
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Types of RAID
Types of RAID
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Spanning (JBOD)
Spanning (JBOD)
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RAID 0: Striped
RAID 0: Striped
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RAID 1: Mirrored
RAID 1: Mirrored
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RAID 5
RAID 5
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RAID 10
RAID 10
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How does data travel in NAS?
How does data travel in NAS?
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SAN
SAN
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File System
File System
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Types of file systems
Types of file systems
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Optical disc technology
Optical disc technology
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Optical drive compatibility
Optical drive compatibility
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USB flash drive aliases
USB flash drive aliases
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Uses of Memory cards
Uses of Memory cards
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Study Notes
Hard Drive Technologies and Interface Standards
- A hard disk drive (HDD) has ratings for physical size, capacity, speed, technologies, and interface standards.
Technologies and Form Factors of Hard Drives
- Hardware in the drives are either magnetic or solid-state
- Magnetic hard drives contain one or more platters or disks that are stacked, spinning in a sealed metal housing
- Firmware manages motherboard communication, reading and writing of data
- An actuator controls read/write heads
- The data is stored in concentric circles known as tracks which are divided into segments called sectors
- Current drives use 4096-byte sectors
- Internal magnetic hard drives typically come in 3.5" form factors for desktops and 2.5" for laptops
- Solid-state drives(SSD) are also known as solid-state devices
- SSDs have no moving parts
- SSDs use nonvolatile memory like USB flash drives
- Memory in an SSD is called NAND flash memory
- SSD lifespan depends on the number of write operations, which is expressed as TBW (TeraBytes Written) or DWPD (Drive Writes Per Day)
- SSDs are faster, more reliable, longer lasting, and use less power but are more expensive than magnetic drives
- SSDs use 2.5" SSD, M.2 SSD card, and PCI Express SSD expansion card form factors
- Hybrid hard drives (H-HDD) or solid-state hybrid drive (SSHD) contain both magnetic and SSD tech
- In H-HDDs the magnetic drive permanently holds the data, where the flash component acts as a buffer for improved performance
- Firmware, BIOS/UEFI, and the OS use logical block addressing (LBA) to address all hard drive sectors
- The operating system must support the hybrid drive in order for it to properly operate
- Low-level formatting involves writing sector markings to a hard drive at the factory
- Total number of blocks and the size of each block are parameters that determine drive capacity
- S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) predicts drive failure
- System BIOS/UEFI uses S.M.A.R.T. to monitor drive performance, temperature, and other factors
- For magnetic drives, S.M.A.R.T. monitors the disk spin-up time, distance between head and disk, and other mechanical activities
- S.M.A.R.T. displays a warning message when drive failure is suspected
- S.M.A.R.T. can be enabled or disabled in BIOS/UEFI setup
Interface Standards Used by Hard Drives
- Hard drive interface standards include IDE, SCSI, SATA, and NVMe
- IDE, also known as Parallel ATA(PATA), uses a 40-pin data cable
- Two types of IDE cables exists, the older 40-pin connector with 40 wires and the newer one containing 80 thinner wires
- IDE cable maximum recommended length is 18"
- SCSI(Small Computer System Interface) used to be used for high-end workstations
- SCSI can support 7 or 15 SCSI-compliant devices
- The SCSI host adapter used with the PCIe slot provided an external and an internal connector for SCSI devices
- Most hard drives use the serial ATA or SATA interface standard due to its serial data path
- A single SATA data cable can accommodate one SATA drive
- SATA standards includes SATA3/SATA III, SATA2/SATA II, and SATA1/SATA I
- SATA standards use hot-swapping capabilities by design
- Hot-swapping enables connecting or disconnecting a drive while the system is running
- An internal SATA connector is connected to the motherboard through a 7-pin data cable
- A 15-pin SATA power connector provides power
- A motherboard might have two or more SATA connectors, and their usage should follow the order as recommended by manufacturer documentation
- The SATA 3.2 revision enables PCIe and SATA to work together through SATA Express
- SATA Express uses a new connector but is not as fast as NVMe
- Motherboards can provide external eSATA ports for external drives
- eSATA drives use a shielded serial ATA cable up to 2 meters long
- SATA on the motherboard and drive should match, if they do not the system operates with the lower speed
- NVMe(Non-Volatile Memory Express or NVM Express) interface standard is used only by SSDs
- SATA 3(most common SATA) transfers data at 6 GB/Sec
- PCIe 3.0(most common PCIe) transfers data at 32 GB/Sec
- PCIe NVMe interface is found in PCle expansion cards, U.2 slots, and M.2 ports
Selecting and Installing Hard Drives
- When selecting a hard drive, the motherboard and drive should match on interface standard, as revealed by the manuals for each
- SATA ports are color-coded according to SATA standard
- M.2 slots might support PCIe 3.0, PCIe 2.0, SATA2, SATA3, or USB 3.0
- Using the SATA bus on an M.2 port may disable a SATA port on the system
- NVMe expansion cards use PCIe x4 version 3.0 slot
- Considerations when selecting a hard drive are the technology, form factor, capacity, interface transfer speed, spindle speed, and buffer size
- Magnetic drive performance is affected by spindle speed
- Hybrid drive performance is affected by cache or buffer size
Installing SATA Drives
- SATA drives may contain jumpers set by the factory
- Some SATA drives have two power connectors; Choose only one
- Steps: -1. Protect user data by backing it to secondary media -2. Configure the system and ensure working properly -3. All precautions are taken before installing -4. The drive installs by connecting the motherboard SATA connector/power connector to the drive, and securing with screws -5. Verify the drive is properly recognized via BIOS/UEFI setup -6. Format / partition the drive using OS tools, such as Windows
Drive Installation in Removable Bays
- Steps: - Unplug the cage fan from its power source. - Turn the handle on each locking device counterclockwise to remove it. - Slide the bay to the front and out of the case. - Insert the hard drive in the bay. - Use two screws on each side to anchor the drive in the bay. - Slide the bay back into the case. - Reinstall the locking pins. - Plug in the cage fan power cord.
Installing Small Drives in Wide Bays
- A universal bay kit can be used to anchor small drives to wide bays
- The adapter will span the gap between the smaller drive and larger bay
Installing an M.2 SSD Card
- Steps: - Read the motherboard manual to confirm the type of M.2 cards supported - Measure the length of the card and install the standoff - Slide the card straight but not angled into the slot - Install the screw into the standoff to secure the card to the motherboard - Check recognition of the M.2 card in BIOS/UEFI setup
Installing Hard Drives in Laptops
- Consider manufacturer documentation on sizes, form factors, and connector type as general guidance
- Manufacturer warranty may be voided
- Reinstalling windows may require recovery media
- Data can be transferred from old devices during upgrades
- Laptop drive widths are 2.5 or 1.8 inches
- High-end laptops may use M.2 SSD
Proper Install of Easy-Swap Laptops Drives
- Steps: - Remove any peripherals. - Remove the battery pack and disconnect power adapter - Remove the initial screw holding the drive in place -Open the lid of the laptop slightly -Turn laptop on its side and push the drive out of its bay - Remove the plastic cover to move to new drive -Insert the new drive into the bay, replace the screw, and power up the system. -Check BIOS/UEFI recognizes the new drive
Setting up Hardware RAID
- RAID, or Redundant Array of Inexpensive Disks, takes two or more hard drives and configured them as an array
- RAID increases performance by writing data to two or more hard drives without putting excessive load on a single drive, and improves fault tolerance by writing two of the same copies on separate drives
Types of RAID
- Spanning (JBOD - Just a Bunch of Disks) combines the storage from two drives to make a single Windows Volume. When one drive is full, data is written to the second drive
- RAID 0 combines two or more drives so the data writes across all disks evenly, known as striped volume
- RAID 1 (Mirrored Volume) duplicates data across one drive to another drive for fault tolerance.
- RAID 5 needs three or more drives and stripes data across all drives with parity checking
- RAID 10 (RAID 1+0) combines RAID 1 and RAID 0 and takes a minimum of four disks where data is mirrored
Implementing Hardware RAID
- Hardware RAID can be implemented through:
- Motherboard that is RAID Enabled, managed in BIOS/UEFI setup
- RAID controller card
- Best performance from a RAID array is achieved when all hard drives in the array are the exact same model, brand, size, and speed
- RAID must be implemented before installing Windows
- Installation Steps:
- Boot and connect SATA to all drives. From there, system and BIOS/UEFI can configure SATA and RAID
NAS Devices and External Storage
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Hard drives can be stored in enclosures to make expansion simpler
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Network Attached Storage (NAS) is an enclosure that connects to the network via ethernet and have SATA connections
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NAS has benefits like: Cost-effective; -Remote data availability and 24/7 access; -Scalable and Flexible
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Redundant storage architecture; -Automatically backs up to the cloud/other devices
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Enclosures have firmware that supports RAID, and hard drive replacement procedures should follow existing enclosed enclosure documentation
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A computer may use an enclosure and store hard drives in them to alleviate overheating from the computer case
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To make external eSATA function, purchase a SATA controller card that provides external eSATA connectors and use it on : A broken eSATA port or an unsupported SATA standard
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SAN, or Storage area network, consists of an array of disks connected to a server that grants direct access to the storage.
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SANs infrastructure is a dedicated network with fiber-optics, special connecting hardware and enterprise-level storage systems. Fiber optics are fast
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NAS is for general data access, while SANs are used in database servers
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SAN's benefits are: fast data, dedicated LAN to reduce LAN overhead, scalability
Other Types of Storage Devices
- Storage devices use file systems
- File systems on OS are used to name, store and organize files
- Windows recognizes and maps devices to letters, known as volumes
- To create and install a file system, the disk's formatted
- Operating systems (Windows) may use a File systems like
- NTFS, exFAT, FAT32 and FAT
- CDFS, or Compact Disk File System, or UDF(Universal Disk Format); DVDs and newer Blu-ray discs use versions of UDF
Optical Discs and Drives
- CDs, DVDs, and BDs (Blu-ray disks) leverage similar lasers for operation
- Tiny pits and lands on the surface of the disc represent bits
- Optical disc data can be written to a single side of a CD, both sides of a DVD or both sides of a Blu-ray disc
- Dual-layer DVDs, and Blu-ray discs can double data storage capacity; as such, the disc can hold data in 2 layers on each side with varying storage capacities
- Burners are read-write optical drives that allow you to burn discs
- Optical Drives feature backwards-compatibility and interface using SATA or eSATA
- Windows 10/8/7 does not require additional drivers to use optical drives
Optical Drive Installation
- Installation requires a SATA
- Top of the desktop case has an optical drive that connects after being connected to its data and power cables
Optical Drives in Laptops
- Remove batteries or AC adapter before handling the system
- Remove the keyboard only if required
- Slide and remove screw that holds the DVD and connect new drive into the laptops bay
- To connect a new drive into the laptops bay and connect it, first align the screw and turn on for BIOS/UEFI recognition
Solid State Storage
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Solid State Storage: USBs SSD and memory cards
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USB Drives include flash pen drives, jump drives, thumb drives and key drives that uses 2.0/ 3.0 speeds and FAT or exFAT
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Windows 10/8/7 natively supports the functionality of flash drivers
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Memory Cards are utilized on phones, tablets, smartphones and mp3 media players
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Memory card slots can be located through built-in smart card readers
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Secure Digital (SD) are very popular cards used in 1.x (regular SD); 2.x (SDHC or Storage High Capacity), 3.x (SDXC extended capacity types)
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Physical size types are full, mini and MicroSD with sizes of backwards compatibility on SDHC and SDXC
- exFAT file systems utilize SDXC
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Memory cards cannot be used on SDHC slots, nor SDXC on SDHC slots
Troubleshooting Hard Drives,
- During booting the system can be the problem with hard drives or subsystems; Or file systems or OS that are causing the load issues
- To troubleshoot determine if there are hardware and software issues that are present
- Slow performance arises from the computers
- Systems rely heavily or run through with processors memory and motherboards, its individual performance will result on issues to the hard drives
- Windows Defrag and Optimization tool can aid in verifying magnetic operation or "trim" any issues from it
- For non operational issues a BIOS/UEFI can show/display numeric codes or messages that state whats causing the hardware to fail
- A boot system can be used to check which configuration is showing error in the hard drive configuration
- Raid should be tested to show system recognition, an active system is working should show correct disk array
Additional steps to take to identify hardware
- Remove all cables so to identify loose systems
- SATA or RAID, ensure correct seating
- S.M.A.R.T. should be backed after repair
- Check manufacturer side for diagnostic software that matches drive
- OS and command prompt (chkdsk) can be utlized
- RebuildBC (boot) /FixBoth/ MBR for MBR drives
- Install device to a second drive if the format works
- Data to drive
- Ensure and swap data cable connected to SATA
- If drive whines its a sign of failure, if not it may have to do to the mother/ power supply
Chapter Summary
- HDD are either hybrid solid state or/ and magnetic
- Flash Memory and its storage drives are very expensive, it uses less than the other
- Both have speed or transfer rate differences
- BIOS identifies status
- SATA has rate speed specifications
- Select systems with all specifications from the manufacture as necessary
- SATA is plug-and-play functionality of hard drives and is commonly adapted on laptops through the system board
- Both software and hardware operate the raid function for performance
- Enclose devices can expand/ improve overall capacity and functionality using a NAS or hard-drive capacity,
- Systems utilize the following to operate:NTFS, exFAT, FAT32, FAT, CDFS, and UDF for file system type settings and can be rewritten
- SDs or flash memory cards have solid states and low performance to ensure operation for magnetic function
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