Hard Drive Technologies and Standards

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Questions and Answers

A technician needs to replace a hard drive in a laptop. Which form factor is commonly used for internal magnetic hard drives in laptops?

  • 5.25 inch
  • 2.5 inch (correct)
  • 1.8 inch
  • 3.5 inch

Which of the following characteristics is NOT typically associated with solid-state drives (SSDs) compared to magnetic hard drives?

  • Increased reliability
  • Lower power consumption
  • Faster speed
  • Lower cost (correct)

A computer exhibits slow boot times and application loading, but storage capacity isn't an issue. Which storage technology would provide the MOST noticeable performance improvement without increasing storage?

  • Upgrading to a faster CPU
  • Adding more RAM
  • Replacing a SATA HDD with a SATA SSD (correct)
  • Replacing a SATA HDD with a larger capacity SATA HDD

An IT technician is tasked with setting up a storage solution that combines the benefits of both SSD and HDD technologies. Which type of drive would BEST fit this requirement?

<p>Hybrid Hard Drive (H-HDD) (C)</p> Signup and view all the answers

A technician is investigating a potential drive failure. Which technology is designed to predict when a drive is likely to fail?

<p>S.M.A.R.T. (D)</p> Signup and view all the answers

Which of the following is the MOST accurate description of how S.M.A.R.T. technology operates?

<p>It monitors drive performance, temperature, and other factors to predict potential failures. (C)</p> Signup and view all the answers

A technician is inspecting an older computer and identifies a wide, flat cable with a 40-pin connector. What interface is MOST likely used with this cable?

<p>IDE (PATA) (A)</p> Signup and view all the answers

What is the MOST significant difference between a standard 40-wire IDE cable and an 80-wire IDE cable?

<p>The 80-wire cable supports higher data transfer speeds due to the increased number of ground wires. (D)</p> Signup and view all the answers

Which of the following interface standards allows for up to 7 or 15 devices to be connected to a single controller?

<p>SCSI (B)</p> Signup and view all the answers

A technician needs to install a hard drive that can be easily connected and disconnected while the system is running. Which SATA feature supports this functionality?

<p>Hot-swapping (D)</p> Signup and view all the answers

A system builder wants to use the fastest interface for a new NVMe SSD. Which physical interface is MOST likely to provide the highest data transfer speeds?

<p>PCIe 3.0 (B)</p> Signup and view all the answers

A technician is installing an M.2 NVMe SSD in a new system. Which of the following is a common interface standard used by M.2 NVMe SSDs?

<p>PCIe (C)</p> Signup and view all the answers

Which of the following should a technician consider in order to ensure compatibility when selecting a hard drive?

<p>The SATA standards supported by both the drive and motherboard. (C)</p> Signup and view all the answers

A technician is installing a SATA drive. After connecting the drive, they notice there are two power connectors on the drive. What should the technician do?

<p>Choose only one of the power connectors to use. (B)</p> Signup and view all the answers

What is the correct order of steps when installing a SATA drive?

<p>Protect user data, know starting point, prepare work area, install drive (D)</p> Signup and view all the answers

A technician is installing a 2.5-inch SSD in a desktop computer case that only has 3.5-inch drive bays. What should the technician use to properly secure the drive?

<p>Universal bay kit (C)</p> Signup and view all the answers

When installing an M.2 SSD card, what should be consulted to determine the type of cards a board supports?

<p>The motherboard manual (B)</p> Signup and view all the answers

Which of the following is NOT a typical step when replacing a hard drive in a newer laptop?

<p>Disassemble the entire laptop (B)</p> Signup and view all the answers

A technician is setting up a RAID array for a client. What is the primary benefit of RAID 1?

<p>Improved fault tolerance through data mirroring (B)</p> Signup and view all the answers

Which RAID level stripes data across multiple drives AND uses parity checking, but does NOT duplicate data?

<p>RAID 5 (A)</p> Signup and view all the answers

What is required in order to implement hardware RAID?

<p>A RAID-enabled motherboard or a RAID controller card (B)</p> Signup and view all the answers

When implementing hardware RAID, which of the following is generally recommended for best performance?

<p>Using hard drives that are identical in brand, size, and speed (C)</p> Signup and view all the answers

A company needs centralized storage accessible to multiple users across a network. Which of the following solutions is MOST appropriate?

<p>Network Attached Storage (NAS) (A)</p> Signup and view all the answers

Which of the following is a potential benefit of using a Network Attached Storage (NAS) device?

<p>Lower CPU utilization on individual workstations. (D)</p> Signup and view all the answers

What does SAN provide?

<p>Provides structured data. (D)</p> Signup and view all the answers

A technician is troubleshooting an overheating computer. What action related to hard drives could help to reduce heat inside the case?

<p>Removing hard drives and installing them in an external enclosure. (D)</p> Signup and view all the answers

What tool can you use to check if Windows is defragmenting a magnetic drive or trimming an SSD?

<p>Windows Defrag and Optimization Tool (C)</p> Signup and view all the answers

A system fails to boot, and the technician suspects a hard drive issue. What should the technician check FIRST before opening the computer case?

<p>BIOS/UEFI setup for errors or error codes (C)</p> Signup and view all the answers

What is a common first step when troubleshooting a hard drive that is preventing a system from booting?

<p>Reattaching the drive cables (D)</p> Signup and view all the answers

A technician suspects a faulty data cable is causing intermittent issues with a hard drive. What should the technician do to resolve this?

<p>Try connecting the drive data cable to a different SATA connector. (D)</p> Signup and view all the answers

What type of file system is used by Windows?

<p>NTFS (C)</p> Signup and view all the answers

A technician needs to format a USB flash drive for use with both Windows and macOS systems, requiring compatibility with large files. Which file system is the BEST choice?

<p>exFAT (C)</p> Signup and view all the answers

Which of the following is true about Blu-Ray drives?

<p>Bluray drives are backward compatible with DVD and CD technologies (A)</p> Signup and view all the answers

Which interface do internal optical drives use to interface with the motherboard?

<p>SATA (A)</p> Signup and view all the answers

If a flash drive is connected to a computer, and nothing happens, what should you check?

<p>Windows 10/8/7 have embedded drivers to support flash drives. (B)</p> Signup and view all the answers

A user reports that their SD card is not working. What is a possible solution?

<p>The user is trying to use an SDHC or SDXC card in an SD slot (A)</p> Signup and view all the answers

What tool can be used to determine if a drive has bad sectors?

<p>Chkdsk command (A)</p> Signup and view all the answers

What tool can be used to completely erase a partition on a hard drive?

<p>Diskpart (C)</p> Signup and view all the answers

Flashcards

HDD ratings

A hard disk drive is rated by physical size, capacity, speed, technologies, and interface standards.

Hard drive technologies

Magnetic and solid-state are two hardware technologies used inside a hard drive.

Magnetic hard drive platters

One, two, or more platters/disks stacked and spinning inside a sealed metal housing.

Data organization on HDD

Data is organized in concentric circles, called tracks. Tracks are divided into segments called sectors.

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Internal HDD form factors

3.5" form factor for desktops and 2.5" for laptops.

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Solid-state drive (SSD)

A drive with no moving parts, built using nonvolatile memory similar to USB flash drives.

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NAND flash memory

Memory in an SSD is called NAND flash memory; lifespan is based on write operations.

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SSD form factors

2.5" SSDs, M.2 SSD cards, and PCI Express SSD expansion cards.

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Hybrid hard drive (H-HDD)

Sometimes called a solid-state hybrid drive (SSHD), has both magnetic and SSD tech.

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Logical Block Addressing

Size of each block + total number of blocks determines drive capacity.

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S.M.A.R.T.

Predicts drive failure. BIOS/UEFI monitors drive performance, temperature, and factors.

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Interface standards

IDE (outdated), SCSI (outdated), SATA, and NVMe.

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IDE (Integrated Drive Electronics)

Also known as Parallel ATA (PATA); uses 40-pin data cable.

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SCSI Support

SCSI can support up to 7 or 15 SCSI-compliant devices in a system.

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SATA interfaces

SATA uses a serial data path; one SATA drive per data cable; used by most drives today.

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Three SATA standards

SATA3 (SATA III), SATA2 (SATA II), and SATA1 (SATA I).

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SATA hot-swapping

Connect/disconnect drive while running; supports hot-plugging.

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SATA Express

Enables PCIe and SATA to work together via a new connector.

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NVMe (Non-Volatile Memory Express)

Only used by SSDs, and fast: PCIe NVMe used in three ways: PCIe expansion card, U.2 slot, M.2 port.

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Selecting a hard drive considerations

Technology, form factor, capacity, data transfer rate, spindle speed, and buffer size.

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Hard drive manufactures

Kingston, Samsung (SSD only), Seagate, and Western Digital (with SSD)

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Steps to install SATA drive

Backup data; know your starting point; read the documentation; prepare your work area.

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Installing a drive in removable bay

Unplug cage fan, turn locking handle, slide the bay, insert drive, secure with screws.

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Small drive in wide bay

Use a universal bay kit or adapter to securely fit smaller drive into the bay.

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Installing an M.2 SSD card

Standoff, slide in straight, install screw, and check BIOS/UEFI.

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RAID (Redundant Array of Inexpensive Disks)

A technology that configures two or more hard drives to work together as an array of drives.

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Types of RAID

Spanning, RAID 0, RAID 1, RAID 5, and RAID 10.

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Spanning (JBOD)

Uses two hard drives to hold a single Windows volume; when one drive is full, it writes to the second drive.

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RAID 0: Striped

Writes to physical disks evenly for speed; Windows calls RAID 0 a striped volume.

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RAID 1: Mirrored

Duplicates data for fault tolerance; Windows calls RAID 1 a mirrored volume.

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RAID 5

Uses three or more drives; stripes data and uses parity checking; data is NOT duplicated.

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RAID 10

Is a combination of RAID 1 and RAID 0; must have at least four disks.

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How does data travel in NAS?

SATA, laptops use SATA hard drives, use manufacturer documentation

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SAN

An incredibly fast array of connects to the server through a special network.

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File System

Overall OS structure to name, store, and organize files on a drive.

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Types of file systems

NTFS, exFAT, FAT32, FAT, CDFS (CDs), and UDF (DVDs, BDs).

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Optical disc technology

CDs, DVDs, and BDs use laser tech. Tiny lands/pits represent bits.

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Optical drive compatibility

Blu-ray drives are backward compatible with DVD and CD technologies

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USB flash drive aliases

Flash pen drive, jump drive, thumb drive, and key drive

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Uses of Memory cards

Digital cameras, tabletts, smartphones, digital camcorders, etc

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Study Notes

Hard Drive Technologies and Interface Standards

  • A hard disk drive (HDD) has ratings for physical size, capacity, speed, technologies, and interface standards.

Technologies and Form Factors of Hard Drives

  • Hardware in the drives are either magnetic or solid-state
  • Magnetic hard drives contain one or more platters or disks that are stacked, spinning in a sealed metal housing
  • Firmware manages motherboard communication, reading and writing of data
  • An actuator controls read/write heads
  • The data is stored in concentric circles known as tracks which are divided into segments called sectors
  • Current drives use 4096-byte sectors
  • Internal magnetic hard drives typically come in 3.5" form factors for desktops and 2.5" for laptops
  • Solid-state drives(SSD) are also known as solid-state devices
  • SSDs have no moving parts
  • SSDs use nonvolatile memory like USB flash drives
  • Memory in an SSD is called NAND flash memory
  • SSD lifespan depends on the number of write operations, which is expressed as TBW (TeraBytes Written) or DWPD (Drive Writes Per Day)
  • SSDs are faster, more reliable, longer lasting, and use less power but are more expensive than magnetic drives
  • SSDs use 2.5" SSD, M.2 SSD card, and PCI Express SSD expansion card form factors
  • Hybrid hard drives (H-HDD) or solid-state hybrid drive (SSHD) contain both magnetic and SSD tech
  • In H-HDDs the magnetic drive permanently holds the data, where the flash component acts as a buffer for improved performance
  • Firmware, BIOS/UEFI, and the OS use logical block addressing (LBA) to address all hard drive sectors
  • The operating system must support the hybrid drive in order for it to properly operate
  • Low-level formatting involves writing sector markings to a hard drive at the factory
  • Total number of blocks and the size of each block are parameters that determine drive capacity
  • S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) predicts drive failure
  • System BIOS/UEFI uses S.M.A.R.T. to monitor drive performance, temperature, and other factors
  • For magnetic drives, S.M.A.R.T. monitors the disk spin-up time, distance between head and disk, and other mechanical activities
  • S.M.A.R.T. displays a warning message when drive failure is suspected
  • S.M.A.R.T. can be enabled or disabled in BIOS/UEFI setup

Interface Standards Used by Hard Drives

  • Hard drive interface standards include IDE, SCSI, SATA, and NVMe
  • IDE, also known as Parallel ATA(PATA), uses a 40-pin data cable
  • Two types of IDE cables exists, the older 40-pin connector with 40 wires and the newer one containing 80 thinner wires
  • IDE cable maximum recommended length is 18"
  • SCSI(Small Computer System Interface) used to be used for high-end workstations
  • SCSI can support 7 or 15 SCSI-compliant devices
  • The SCSI host adapter used with the PCIe slot provided an external and an internal connector for SCSI devices
  • Most hard drives use the serial ATA or SATA interface standard due to its serial data path
  • A single SATA data cable can accommodate one SATA drive
  • SATA standards includes SATA3/SATA III, SATA2/SATA II, and SATA1/SATA I
  • SATA standards use hot-swapping capabilities by design
  • Hot-swapping enables connecting or disconnecting a drive while the system is running
  • An internal SATA connector is connected to the motherboard through a 7-pin data cable
  • A 15-pin SATA power connector provides power
  • A motherboard might have two or more SATA connectors, and their usage should follow the order as recommended by manufacturer documentation
  • The SATA 3.2 revision enables PCIe and SATA to work together through SATA Express
  • SATA Express uses a new connector but is not as fast as NVMe
  • Motherboards can provide external eSATA ports for external drives
  • eSATA drives use a shielded serial ATA cable up to 2 meters long
  • SATA on the motherboard and drive should match, if they do not the system operates with the lower speed
  • NVMe(Non-Volatile Memory Express or NVM Express) interface standard is used only by SSDs
  • SATA 3(most common SATA) transfers data at 6 GB/Sec
  • PCIe 3.0(most common PCIe) transfers data at 32 GB/Sec
  • PCIe NVMe interface is found in PCle expansion cards, U.2 slots, and M.2 ports

Selecting and Installing Hard Drives

  • When selecting a hard drive, the motherboard and drive should match on interface standard, as revealed by the manuals for each
  • SATA ports are color-coded according to SATA standard
  • M.2 slots might support PCIe 3.0, PCIe 2.0, SATA2, SATA3, or USB 3.0
  • Using the SATA bus on an M.2 port may disable a SATA port on the system
  • NVMe expansion cards use PCIe x4 version 3.0 slot
  • Considerations when selecting a hard drive are the technology, form factor, capacity, interface transfer speed, spindle speed, and buffer size
  • Magnetic drive performance is affected by spindle speed
  • Hybrid drive performance is affected by cache or buffer size

Installing SATA Drives

  • SATA drives may contain jumpers set by the factory
  • Some SATA drives have two power connectors; Choose only one
  • Steps: -1. Protect user data by backing it to secondary media -2. Configure the system and ensure working properly -3. All precautions are taken before installing -4. The drive installs by connecting the motherboard SATA connector/power connector to the drive, and securing with screws -5. Verify the drive is properly recognized via BIOS/UEFI setup -6. Format / partition the drive using OS tools, such as Windows

Drive Installation in Removable Bays

  • Steps: - Unplug the cage fan from its power source. - Turn the handle on each locking device counterclockwise to remove it. - Slide the bay to the front and out of the case. - Insert the hard drive in the bay. - Use two screws on each side to anchor the drive in the bay. - Slide the bay back into the case. - Reinstall the locking pins. - Plug in the cage fan power cord.

Installing Small Drives in Wide Bays

  • A universal bay kit can be used to anchor small drives to wide bays
  • The adapter will span the gap between the smaller drive and larger bay

Installing an M.2 SSD Card

  • Steps: - Read the motherboard manual to confirm the type of M.2 cards supported - Measure the length of the card and install the standoff - Slide the card straight but not angled into the slot - Install the screw into the standoff to secure the card to the motherboard - Check recognition of the M.2 card in BIOS/UEFI setup

Installing Hard Drives in Laptops

  • Consider manufacturer documentation on sizes, form factors, and connector type as general guidance
  • Manufacturer warranty may be voided
  • Reinstalling windows may require recovery media
  • Data can be transferred from old devices during upgrades
  • Laptop drive widths are 2.5 or 1.8 inches
  • High-end laptops may use M.2 SSD

Proper Install of Easy-Swap Laptops Drives

  • Steps: - Remove any peripherals. - Remove the battery pack and disconnect power adapter - Remove the initial screw holding the drive in place -Open the lid of the laptop slightly -Turn laptop on its side and push the drive out of its bay - Remove the plastic cover to move to new drive -Insert the new drive into the bay, replace the screw, and power up the system. -Check BIOS/UEFI recognizes the new drive

Setting up Hardware RAID

  • RAID, or Redundant Array of Inexpensive Disks, takes two or more hard drives and configured them as an array
  • RAID increases performance by writing data to two or more hard drives without putting excessive load on a single drive, and improves fault tolerance by writing two of the same copies on separate drives

Types of RAID

  • Spanning (JBOD - Just a Bunch of Disks) combines the storage from two drives to make a single Windows Volume. When one drive is full, data is written to the second drive
  • RAID 0 combines two or more drives so the data writes across all disks evenly, known as striped volume
  • RAID 1 (Mirrored Volume) duplicates data across one drive to another drive for fault tolerance.
  • RAID 5 needs three or more drives and stripes data across all drives with parity checking
  • RAID 10 (RAID 1+0) combines RAID 1 and RAID 0 and takes a minimum of four disks where data is mirrored

Implementing Hardware RAID

  • Hardware RAID can be implemented through:
    • Motherboard that is RAID Enabled, managed in BIOS/UEFI setup
    • RAID controller card
  • Best performance from a RAID array is achieved when all hard drives in the array are the exact same model, brand, size, and speed
  • RAID must be implemented before installing Windows
  • Installation Steps:
    • Boot and connect SATA to all drives. From there, system and BIOS/UEFI can configure SATA and RAID

NAS Devices and External Storage

  • Hard drives can be stored in enclosures to make expansion simpler

  • Network Attached Storage (NAS) is an enclosure that connects to the network via ethernet and have SATA connections

  • NAS has benefits like: Cost-effective; -Remote data availability and 24/7 access; -Scalable and Flexible

  • Redundant storage architecture; -Automatically backs up to the cloud/other devices

  • Enclosures have firmware that supports RAID, and hard drive replacement procedures should follow existing enclosed enclosure documentation

  • A computer may use an enclosure and store hard drives in them to alleviate overheating from the computer case

  • To make external eSATA function, purchase a SATA controller card that provides external eSATA connectors and use it on : A broken eSATA port or an unsupported SATA standard

  • SAN, or Storage area network, consists of an array of disks connected to a server that grants direct access to the storage.

  • SANs infrastructure is a dedicated network with fiber-optics, special connecting hardware and enterprise-level storage systems. Fiber optics are fast

  • NAS is for general data access, while SANs are used in database servers

  • SAN's benefits are: fast data, dedicated LAN to reduce LAN overhead, scalability

Other Types of Storage Devices

  • Storage devices use file systems
  • File systems on OS are used to name, store and organize files
  • Windows recognizes and maps devices to letters, known as volumes
  • To create and install a file system, the disk's formatted
  • Operating systems (Windows) may use a File systems like
  • NTFS, exFAT, FAT32 and FAT
  • CDFS, or Compact Disk File System, or UDF(Universal Disk Format); DVDs and newer Blu-ray discs use versions of UDF

Optical Discs and Drives

  • CDs, DVDs, and BDs (Blu-ray disks) leverage similar lasers for operation
  • Tiny pits and lands on the surface of the disc represent bits
  • Optical disc data can be written to a single side of a CD, both sides of a DVD or both sides of a Blu-ray disc
  • Dual-layer DVDs, and Blu-ray discs can double data storage capacity; as such, the disc can hold data in 2 layers on each side with varying storage capacities
  • Burners are read-write optical drives that allow you to burn discs
  • Optical Drives feature backwards-compatibility and interface using SATA or eSATA
  • Windows 10/8/7 does not require additional drivers to use optical drives

Optical Drive Installation

  • Installation requires a SATA
  • Top of the desktop case has an optical drive that connects after being connected to its data and power cables

Optical Drives in Laptops

  • Remove batteries or AC adapter before handling the system
  • Remove the keyboard only if required
  • Slide and remove screw that holds the DVD and connect new drive into the laptops bay
  • To connect a new drive into the laptops bay and connect it, first align the screw and turn on for BIOS/UEFI recognition

Solid State Storage

  • Solid State Storage: USBs SSD and memory cards

  • USB Drives include flash pen drives, jump drives, thumb drives and key drives that uses 2.0/ 3.0 speeds and FAT or exFAT

  • Windows 10/8/7 natively supports the functionality of flash drivers

  • Memory Cards are utilized on phones, tablets, smartphones and mp3 media players

  • Memory card slots can be located through built-in smart card readers

  • Secure Digital (SD) are very popular cards used in 1.x (regular SD); 2.x (SDHC or Storage High Capacity), 3.x (SDXC extended capacity types)

  • Physical size types are full, mini and MicroSD with sizes of backwards compatibility on SDHC and SDXC

    • exFAT file systems utilize SDXC
  • Memory cards cannot be used on SDHC slots, nor SDXC on SDHC slots

Troubleshooting Hard Drives,

  • During booting the system can be the problem with hard drives or subsystems; Or file systems or OS that are causing the load issues
  • To troubleshoot determine if there are hardware and software issues that are present
  • Slow performance arises from the computers
  • Systems rely heavily or run through with processors memory and motherboards, its individual performance will result on issues to the hard drives
  • Windows Defrag and Optimization tool can aid in verifying magnetic operation or "trim" any issues from it
  • For non operational issues a BIOS/UEFI can show/display numeric codes or messages that state whats causing the hardware to fail
  • A boot system can be used to check which configuration is showing error in the hard drive configuration
  • Raid should be tested to show system recognition, an active system is working should show correct disk array

Additional steps to take to identify hardware

  • Remove all cables so to identify loose systems
  • SATA or RAID, ensure correct seating
  • S.M.A.R.T. should be backed after repair
  • Check manufacturer side for diagnostic software that matches drive
  • OS and command prompt (chkdsk) can be utlized
  • RebuildBC (boot) /FixBoth/ MBR for MBR drives
  • Install device to a second drive if the format works
  • Data to drive
  • Ensure and swap data cable connected to SATA
  • If drive whines its a sign of failure, if not it may have to do to the mother/ power supply

Chapter Summary

  • HDD are either hybrid solid state or/ and magnetic
  • Flash Memory and its storage drives are very expensive, it uses less than the other
  • Both have speed or transfer rate differences
  • BIOS identifies status
  • SATA has rate speed specifications
  • Select systems with all specifications from the manufacture as necessary
  • SATA is plug-and-play functionality of hard drives and is commonly adapted on laptops through the system board
  • Both software and hardware operate the raid function for performance
  • Enclose devices can expand/ improve overall capacity and functionality using a NAS or hard-drive capacity,
  • Systems utilize the following to operate:NTFS, exFAT, FAT32, FAT, CDFS, and UDF for file system type settings and can be rewritten
  • SDs or flash memory cards have solid states and low performance to ensure operation for magnetic function

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