59 Questions
What did George Washington do when he saw the soldiers struggling with the oak beam?
He dismounted his horse and helped the soldiers
What lesson can be learned from George Washington's behavior in the story?
Leading by example is the best way to influence people
What did Heckman and Owens' research find about a leader's humility?
It can positively impact team performance
What is the foundation from which all managerial and supervisory work emanates?
Leading by example
What traits did the author observe in excellent supervisors early on?
Enthusiasm that was contagious
What must a leader do to make a connection with others?
Model behavior that makes the connection not just cerebral but rooted in feelings as well
What is the consequence of leaders who can only impact a portion of an organization?
They become personally and professionally ineffective
Why is it important for leaders to avoid actions that could be perceived as unethical?
To maintain the trust of the organization and its members
What should a chief executive do if someone in their management team has been accused of misconduct or unethical behavior?
Take swift action to determine the veracity of the allegations
What is the best way to refute false allegations in the workplace, according to the text?
Appropriately and without furthering unsubstantiated rumors
What is the importance of leading by example, according to the text?
It helps build trust and support among colleagues
What is the potential impact of ignoring perceptions in the workplace?
It can shift momentum against the management team and damage the department
What is the author's perspective on working hours in relation to setting an example for employees?
Managers should put in at least as much time as their hardest workers
What was the reason for the fire chief's resignation mentioned in the text?
Pressure from the firefighters' union and governing board due to leadership, management, and competence issues
What did the author learn from participating in field days with the officers?
The needs of the officers and community problems
What was the reaction to the author's field days?
Overwhelmingly positive
What is the emotional bond that binds cops working side-by-side regardless of rank or position?
A visceral feeling unique to those who put their lives in jeopardy by wearing a uniform
Why is it often difficult for police officers to inform on or testify against their fellow cops when they commit misconduct?
They don't want to cause harm to their fellow cops
What is the fundamental requirement for those who seek to lead and influence others to accomplish organizational goals?
Having a commitment to lead by example
What does it mean to lead by example?
Modeling the behavior you and the organization expect
What did the author do when he became Police Captain?
He worked in the field alongside patrol officers and supervisors
What is included in leading by example?
Admitting when you're wrong and respecting the opinions of others
According to the article, what was the incident involving the chief's car?
The chief parked in a handicapped space after reminding staff not to park in no-parking areas.
What is the author's advice for dealing with perceptions in public safety agencies?
Find out what's feeding the perceptions and deal with them head on.
What is the consequence of ignoring problems or negative perceptions in public safety agencies?
They will damage the department and prompt drastic actions.
What should a leader do if they promise a fix for a perception problem?
Keep their promises and avoid sounding too defensive.
George Washington rode up to a group of soldiers attempting to raise a wooden beam to a high position during the American Revolutionary War.
True
The corporal in charge of the soldiers was quick to accept George Washington's offer to help raise the oak beam.
False
According to Heckman and Owens' research, a leader's humility can spread to followers, ultimately affecting team performance.
True
Did the author of the text participate in field days with police officers?
True
Are lieutenants and captains who work alongside the troops the most respected leaders in the organization?
True
Is it easy for police officers to inform on or testify against their fellow cops when they commit misconduct?
False
Do civilians understand the emotional bond that binds cops working side-by-side regardless of rank or position?
False
Leading by example means only asking others to do what you have already done yourself.
False
Leading by example includes admitting when you're wrong and respecting the opinions of others.
True
A commitment to lead by example is not a fundamental requirement for those who seek to lead and influence others.
False
The author wore his uniform frequently and worked in the field as often as possible to micromanage field personnel.
False
Leading by example is just a slogan and not a necessary part of managerial and supervisory work.
False
A leader's personality does not play a role in how they interact with others.
False
Leaders who cannot impact the entire organization become personally and professionally ineffective.
True
Excellent supervisors exhibit an attitude they expect of their subordinates, demanding of themselves even more than they do of others.
True
Accusations against public safety agencies often involve insidious morale problems
True
The chief in the article was caught parking in a no-parking zone
False
Ignoring negative perceptions can make problems worse
True
Department-wide communication is not recommended when dealing with perceptions in public safety agencies
False
True or false: Leaders who only give lip service to company standards can have a negative impact on morale and perceptions within the agency?
True
True or false: The author believes that working longer hours than your employees is the best way to set an example for them?
False
True or false: The author advises against only putting in the minimum eight hours of work per day, as it can lead to mediocrity and lack of motivation in employees?
True
True or false: Perceptions, whether accurate or not, can have a powerful impact on the morale and success of a department or organization?
True
Perceptions of ethical misconduct can have an impact on a leader's ability to do their job
True
It is enough for leaders to simply avoid actual misbehavior or ethical lapses
False
Refuting false allegations appropriately can be challenging, but must be done with sensitivity and determination
True
Why did Napoleon Bonaparte strive to understand the fears, concerns, and aspirations of those around him?
To influence their behavior
What is the consequence of leaders viewing their roles as overseers and avoiding getting their hands dirty, according to the text?
They underperform and lose opportunities to build trust
What is the difference between organizational power and legitimate power, according to the text?
Organizational power is granted by those leaders seek to influence, while legitimate power is based on an individual's position in an organization
Why is it important for leaders to work alongside their subordinates?
To set an example and build trust
What does Jean-Paul's description of Napoleon's leadership style suggest?
Napoleon was a great motivator and communicator
What was the author's motivation for getting involved in the work of his subordinates?
To understand how they did their work and help remove obstacles
What is the author's perspective on leaders who only impact a portion of an organization?
They are ineffective and should not be in leadership positions
Test Your Knowledge on a Controversial Incident of Handicapped Parking Violation by a Fire Chief
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