Questions and Answers
How many ounces are our hamburgers?
Single patty 4.5oz, double patty 9oz, and triple patty (mighty burger) 13.5oz
What are our steps of service?
- Greet less than 2 mins with bev naps, 2. Offer specific drink, 3. Return with drink in less than 2 min, 4. Offer specific app, 5. Put food order in, 6. Bring baskets, napkins, silverware to table, 7. Check refills 25-50% left, 8. Deliver food in timely manner, 9. 2 min check back on food (app and main course), 10. Pre buss the table when needed, 11. Offer specific dessert, 12. Give check to guest when ready (do not auto drop), 13. Process payment in a timely manner, 14. Return cards using customer last name, 15. Acknowledge departure and say thank you.
What burgers come with two patties?
All the specialty burgers (1000 Island, Sweet Jalapeño, Green Chili, BBQ Bacon, Black and Bleu, Bacon Cheese, Mushroom Swiss, Hot & Sweet, Big Zipp, and Chicado)
Describe 3 different focaccias.
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What kind of fish do we use for our fish sandwich and fish and chips?
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What items should you warn customers about their hot spice factors?
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How many shrimp come with an order of BBQ shrimp?
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How many mozzarella sticks come to an order and what dipping sauce(s) is served with the order?
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How would you describe our tuna?
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What comes on our nachos?
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How many different types of wings do we have and how do you describe them?
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How many wings come per order?
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Please list the Mon-Fri 3-7 Happy Hour Specials.
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Please list the weekend hangover items (1am-4pm).
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Please list the nightly special (8pm-close).
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What are the Zipps kitchen hours?
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What sides are offered at Zipps?
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Name three types of Bourbon served at Zipps.
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Name three types of Scotch served at Zipps.
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Name three types of Vodka served at Zipps.
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Name two types of Gin served at Zipps.
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Name three types of Tequila served at Zipps.
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Name three types of Rum served at Zipps.
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List all domestic bottles and the price.
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List 5 of the premium bottles and the price.
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Study Notes
Hamburgers
- Single patty: 4.5 ounces; double patty: 9 ounces; triple patty (Mighty Burger): 13.5 ounces.
Steps of Service
- Greet customers within 2 minutes, providing beverage napkins.
- Offer a specific drink choice upon greeting.
- Return with drinks within 2 minutes.
- Suggest an appetizer after drink delivery.
- Input food orders accurately.
- Provide baskets, napkins, and silverware to the table.
- Check refill status when drinks are 25-50% full.
- Deliver food promptly after preparation.
- Conduct a 2-minute check-back on appetizers and main courses.
- Pre-bus tables as needed.
- Suggest a specific dessert after the meal.
- Present the check only when the guest is ready, without auto-drop.
- Process payments efficiently.
- Return cards to customers using their last name for personalization.
- Acknowledge guest departures and express thanks.
Specialty Burgers
- Specialty burgers feature two patties: options include 1000 Island, Sweet Jalapeño, Green Chili, BBQ Bacon, Black and Bleu, Bacon Cheese, Mushroom Swiss, Hot & Sweet, Big Zipp, and Chicado.
Focaccias
- Chicken Focaccia: honey mustard marinated chicken with honey garlic mayo, no cheese.
- Fresca Focaccia: grilled chicken with pepper jack cheese, sweet jalapeño dressing, and homemade salsa.
- Monaco Focaccia: marinated chicken with mozzarella cheese and ranch dressing, served with sweet jalapeño.
Fish Dishes
- Fish sandwich and fish and chips made with Icelandic Cod.
Spicy Menu Items
- Warn customers about hot spice factors in Zips hot wings, quesadilla, Green Bay Chili, and Turkey Breast Chili.
Shrimp Order
- BBQ shrimp order contains twelve shrimp.
Mozzarella Sticks
- Order includes five mozzarella sticks, served with ranch and marinara sauces.
Tuna Description
- The tuna served is white albacore.
Nachos
- Topped with salsa, guacamole, sour cream, black olives, tomatoes, cheddar, and mozzarella cheese.
Wings Types and Description
- Two wing types: buffalo or golden style; golden style has a sweeter, honey-based sauce.
Wing Order Size
- Each order contains ten wings.
Happy Hour Specials (Mon-Fri, 3-7 PM)
- $1.50 pizza slices.
- $3 well drinks and house wines.
- $4 for 32oz Coors Light and Miller Lite, and premium pints.
- $4 chips, salsa, and guacamole.
- $4.50 flavored zipparitas (limit 3).
- $5 for Ketel One, Crown, Milagro, Jack, and Tanqueray; also premium wines.
- $6.50 for wings and chicken skewers.
Weekend Hangover Specials (1 AM-4 PM)
- $4 zipparitas (limit 3).
- $4.50 Bloody Mary and Screwdrivers (with Tito's, Soli, 3 Olives, Absolut).
- $5 for 32oz Coors Light and Miller Lite.
- $5 mimosas.
- $7 specialty burgers ($4 split charge).
- $10 premium pitchers (minimum 2 people).
- $10 for an 18" whole pizza ($2 per topping).
- $12 for buckets: 5 domestic or 4 premium bottles (minimum 2 people).
Nightly Special
- Offered from 8 PM to close (details not specified).
Kitchen Hours
- Open daily from 11 AM to 12 AM.
Offered Sides
- Options include fries, onion rings, sweet potato chips, half & half, or side salad.
Bourbon Selection
- Available brands: Crown Royal, Fireball, Jack Daniel, Jim Beam, Southern Comfort.
Scotch Selection
- Available brands: Dewars, Glenlivet, Jameson, JW Black.
Vodka Selection
- Available brands: 3 Olives, Absolut, Ciroc, Grey Goose, Kettle One, Stoli, Sweet Tea, Tito's.
Gin Selection
- Available brands: Bombay Sapphire, Tanqueray.
Tequila Selection
- Available brands: Casamigos, Don Julio, Patron Silver.
Rum Selection
- Available brands: Bacardi, Captain Morgan, Malibu.
Domestic Bottles Pricing
- Bud Light, Budweiser, Coors Light, Coors, Michelob, Ultra, and Miller Lite cost $3.75 each.
Premium Bottles Pricing
- Angry Orchard, Corona, Corona Light, and Dos Equis Lager Especial are priced at $4.75 each; Goose Island IPA also at $4.75.
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Description
Test your knowledge about the fundamentals of hamburger service and the unique specialties offered in a burger restaurant. This quiz covers the steps of service, patty weights, and suggestions for appetizers and desserts. Perfect for restaurant staff training or burger enthusiasts!