Guestroom Cleaning Process in Hospitality
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Questions and Answers

What is the correct order for dusting surfaces in a guestroom?

  • Dust furniture and then light switches (correct)
  • Dust windows first, then furniture
  • Dust light switches and then furniture
  • Dust ceilings before anything else

Which step is involved in cleaning the bathroom after checking the fan?

  • Restock towels in the cabinet
  • Check bath mat for cleanliness
  • Flush the toilet and apply cleaner (correct)
  • Polish the sink faucet

What should be done after wiping down the closet's top shelf?

  • Leave surfaces dry for hours
  • Remove hangers to dust them separately
  • Check closet for items left behind
  • Dust hangers and closet door (correct)

When cleaning the sink area of the vanity, what should you do first?

<p>Add water and cleaner to the sink (B)</p> Signup and view all the answers

How should you approach dusting the television set?

<p>Dust the stand first, then the screen (C)</p> Signup and view all the answers

What is the recommended method for cleaning the shower door?

<p>Clean both sides and focus on the bottom (B)</p> Signup and view all the answers

Which procedure is NOT part of the closet cleaning process?

<p>Polish closet handles (D)</p> Signup and view all the answers

What should be done after cleaning the shower area?

<p>Hang the bath mat over the edge of the tub (C)</p> Signup and view all the answers

What should be done if stains or damage are noted on the mattress during bed making?

<p>Notify your supervisor. (D)</p> Signup and view all the answers

How should the bottom sheet be positioned on the mattress?

<p>Right side-up, centered with equal hangover on each side. (D)</p> Signup and view all the answers

What is the recommended approach for dusting items located on walls or high surfaces?

<p>Dust clockwise around the room. (A)</p> Signup and view all the answers

What is the correct way to fold the top sheet over the blanket?

<p>Fold two inches over the blanket and tuck it inside. (D)</p> Signup and view all the answers

During dusting, which step is essential for maintaining mirrors?

<p>Spray glass cleaner on a clean cloth and wipe down. (C)</p> Signup and view all the answers

What is the purpose of mitering the top sheet and blanket at the lower corners?

<p>To create a tight fit and neat appearance. (D)</p> Signup and view all the answers

Which of the following is a step to ensure the pillows are properly placed on the bed?

<p>Place the pillows at the head of the bed and cover with the bedspread. (A)</p> Signup and view all the answers

What is the final check you should perform after making the bed?

<p>Check the bed for smoothness from a distance. (D)</p> Signup and view all the answers

What is the primary purpose of visually inspecting the room from a guest's perspective?

<p>To ensure the room's cleanliness and presentation. (C)</p> Signup and view all the answers

When performing the turndown service for a bed sleeping two guests, what should you do with the sheets?

<p>Turn down the sheets on both sides. (B)</p> Signup and view all the answers

Which step is essential when ensuring the guestroom is neat after cleaning?

<p>Check furniture placement and arrangement. (B)</p> Signup and view all the answers

What should be done with dirty glasses during turndown service?

<p>Remove and replace them with clean glasses. (D)</p> Signup and view all the answers

What is the first action to take upon entering the guestroom for turndown service?

<p>Announce your presence and the service being provided. (A)</p> Signup and view all the answers

How should the bedspread be arranged during the turndown service?

<p>Pull it back so 15 to 18 inches hangs over the foot of the bed. (D)</p> Signup and view all the answers

Which task is NOT part of the room inspection protocols after cleaning?

<p>Replenishing toiletries. (B)</p> Signup and view all the answers

What should you do with the trash during the turndown service?

<p>Empty the trash and replace wastebasket liners. (D)</p> Signup and view all the answers

What should be checked before entering a guestroom to ensure privacy is respected?

<p>If there is a 'Do Not Disturb' sign on the door knob (C)</p> Signup and view all the answers

What action should be taken if there is no response after knocking twice and announcing 'Housekeeping'?

<p>Wait a moment and knock again, then repeat 'Housekeeping' (C)</p> Signup and view all the answers

What should be done if a guest responds while entering their room?

<p>Politely introduce yourself and ask for a convenient time to return (D)</p> Signup and view all the answers

What is the appropriate way to announce your presence when approaching a guestroom?

<p>Knock firmly and say 'Housekeeping' (C)</p> Signup and view all the answers

If a 'Do Not Disturb' sign is observed on the door, what should you do?

<p>Respect the sign and return later to clean the room (B)</p> Signup and view all the answers

What should you do if you knock on a guestroom door and receive no answer?

<p>Knock again and wait for a response (D)</p> Signup and view all the answers

What should be observed about the door before entering the guestroom?

<p>Whether it is double-locked from the inside (B)</p> Signup and view all the answers

What is a critical step to take after confirming a room is empty and entering?

<p>Acknowledge the room status on your assignment sheet (C)</p> Signup and view all the answers

What is the primary responsibility of a room attendant?

<p>Ensuring cleanliness and safety of guest rooms (C)</p> Signup and view all the answers

Which of the following is NOT typically part of a room attendant's responsibilities?

<p>Setting up room service for guests (A)</p> Signup and view all the answers

How are room assignments for cleaning determined?

<p>According to the room status report (A)</p> Signup and view all the answers

What is included in the briefing session for room attendants?

<p>Addressing room servicing problems (B)</p> Signup and view all the answers

Which types of rooms are typically prioritized for cleaning?

<p>Occupied rooms first (C)</p> Signup and view all the answers

What element is essential when preparing for cleaning a guestroom?

<p>Assembling necessary supplies (C)</p> Signup and view all the answers

Which characteristic is important for a room attendant to possess while performing their duties?

<p>Being friendly and informative (B)</p> Signup and view all the answers

What is the purpose of reviewing the room assignment sheet?

<p>To prioritize cleaning tasks for the day (D)</p> Signup and view all the answers

What is the first step a room attendant should take when entering a guestroom?

<p>Turn on all the lights (C)</p> Signup and view all the answers

What should a room attendant do with personal items found left behind in a room?

<p>Notify the supervisor or hand them in to lost and found (A)</p> Signup and view all the answers

When should a room attendant ensure that cigarettes are fully extinguished?

<p>Before removing dirty ashtrays (B)</p> Signup and view all the answers

What action should be taken if a mattress pad shows signs of stains or damage?

<p>Change it for a fresh pad (A)</p> Signup and view all the answers

What should room attendants do with soiled linens?

<p>Put them in the dirty linen bag on the cart (C)</p> Signup and view all the answers

Why is it important to check the air conditioning and heater in a room?

<p>To ensure proper functionality according to property standards (D)</p> Signup and view all the answers

What should a room attendant NOT do when cleaning a room that is still occupied?

<p>Empty the fridge without permission (D)</p> Signup and view all the answers

What is the best method for inspecting the room before cleaning it?

<p>Scan the room and check the dresser drawers for personal items (B)</p> Signup and view all the answers

What should be done first when cleaning the bathtub fixtures?

<p>Apply all-purpose cleaner around the tub (A)</p> Signup and view all the answers

When dusting surfaces, which area should be addressed last?

<p>The legs of chairs (B)</p> Signup and view all the answers

What is the correct procedure after removing smudges around a knob?

<p>Ensure the door is closed and locked (A)</p> Signup and view all the answers

During the cleaning of a guestroom door, what should be done after cleaning both faces?

<p>Check the surrounding wall area for dirt (A)</p> Signup and view all the answers

What is the primary action to take after cleaning the mirror in the vanity area?

<p>Remove the drain trap and clean it (C)</p> Signup and view all the answers

What should be applied around and under the toilet bowl during cleaning?

<p>All-purpose cleaner (A)</p> Signup and view all the answers

Which task is essential to perform after cleaning the shower walls?

<p>Reposition the shower curtain to the center (C)</p> Signup and view all the answers

In what order should the light switches and surrounding wall area be cleaned?

<p>Clean switches first, then the wall area (C)</p> Signup and view all the answers

What is the correct method for positioning the second sheet on the bed?

<p>Place it wrong side-up at the head of the bed (A)</p> Signup and view all the answers

Which step is required before mitering the bottom sheet at the upper corner of the bed?

<p>Smooth out any wrinkles on the mattress (D)</p> Signup and view all the answers

How should the blanket be placed on the bed in relation to the second sheet?

<p>About 6 to 8 inches above the second sheet (C)</p> Signup and view all the answers

What should be the position of the bedspread after it is centered on the bed?

<p>Folded down from the head to cover the pillows (A)</p> Signup and view all the answers

Which of the following is a correct sequence in the dusting process?

<p>Dust high items, then clean windows, followed by dusting the nightstand (B)</p> Signup and view all the answers

What should be done after dusting and polishing mirrors?

<p>Check and clean the windows if needed (B)</p> Signup and view all the answers

When mitering the top sheet and blanket at the lower corners, which step should be completed prior?

<p>Tuck the sheets on the sides of the bed (C)</p> Signup and view all the answers

What is the role of the dusting solution cloth during the cleaning process?

<p>It dusts surfaces and collects dirt effectively (A)</p> Signup and view all the answers

What is the first step in cleaning the bathroom toilet?

<p>Scrub the insides with a bowl brush (D)</p> Signup and view all the answers

What should be done to the towel bars during bathroom cleaning?

<p>Dust and polish them (B)</p> Signup and view all the answers

In which order should you sweep and vacuum the room?

<p>Begin with the closet and move toward the door (D)</p> Signup and view all the answers

Which of the following is NOT part of the final check in guestroom cleaning?

<p>Leave the windows open to air out the room (D)</p> Signup and view all the answers

What is the correct method for cleaning the bathroom floor?

<p>Spray and then scrub starting from the farthest corner (A)</p> Signup and view all the answers

Which item should NOT be included during restocking of bathroom supplies?

<p>Cleaning products (C)</p> Signup and view all the answers

What cleaning action involves using a damp cloth in the bathroom?

<p>Spot-cleaning fingerprints and smudges (A)</p> Signup and view all the answers

Which of the following steps should be emphasized when vacuuming a guestroom?

<p>Vacuuming thoroughly, including under furniture (A)</p> Signup and view all the answers

Flashcards

Mattress Preparation

Before making a bed, check the mattress for damage or stains, and position the bottom sheet correctly.

Sheet Placement

Positioning the first sheet to allow even overhang and proper placement.

Mitering Sheets

Fold and tuck sheet corners to create a clean, neat look at both the head and foot of the bed.

Blanket Placement

Place the blanket on top of the bottom sheet and correctly position it.

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Top Sheet Positioning

Place the top sheet, folded over on the blanket, and tuck it in properly

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Bedspread Placement

Position the bedspread to cover the bed evenly and have a neatly aligned look to the bed.

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Pillow Placement

Place pillows at the head of the bed and bring the bedspread over them once properly positioned.

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Final Inspection

Check for wrinkles, smoothness, and proper layout on the bed.

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Dusting a TV

Clean the top and sides of a television set and its stand using a dusting cloth.

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Cleaning a closet

Dust the top and underside of the shelf, wipe down the rod, and dust hangers and hooks in the closet. Clean both sides of the door.

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Cleaning a guestroom door

Wipe both sides of the connecting door to an adjoining guestroom from top to bottom. Polish knobs and remove smudges.

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Toilet Cleaning

Flush the toilet and apply all-purpose cleaner around and under the lip of the bowl. Let it sit.

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Shower Cleaning

Clean tub or shower walls, soap dishes, shower head, curtain or door. Pay special attention to the bottom for mildew.

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Vanity Cleaning

Clean sink mirror with glass cleaner, run warm water, add all purpose cleaner in sink to clean countertop. Clean sink removing drain trap.

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Bathroom Prep

Turn on lights and fan, replace burned-out bulbs, remove used towels and trash.

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Light Switch Cleaning

Wipe down light switches and clean any smudges on surrounding wall areas.

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Final Check

After cleaning a guest room, do a final inspection from the guest's perspective to ensure everything is in order, including furnishings, cleanliness, and any unusual smells.

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Turndown Service: Items to Remove

During turndown service, remove guest items from the bed, dirty ashtrays, glasses, food service trays, and trash.

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Turndown Service: Items to Replace

During turndown service, replace dirty ashtrays with fresh ones, replenish matches, and replace dirty glasses.

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Turndown Service: Bed Preparation

Pull back the bedspread and sheets, leaving a 15-18 inch overhang. Turn down the sheets on one or both sides depending on the number of guests.

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Turndown Service: Amenities

Place an amenity on the pillow for each guest.

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Turndown Service: Newspaper and Magazines

Straighten any newspapers or magazines in the room for a neat and tidy look.

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Turndown Service: Bathroom

Replace dirty linen with clean linen, straighten and wipe down the vanity and tub area, and make sure the toilet and facial tissue supply are adequate.

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Room Status

After completing cleaning or turndown service, record the room's condition and status on the assignment sheet.

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What is a room attendant's primary role?

A room attendant's primary role is to ensure the cleanliness, safety, and aesthetic appeal of guest rooms, creating a comfortable "home away from home" for guests.

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What are some additional responsibilities of a room attendant besides cleaning?

Besides cleaning, room attendants are also responsible for maintaining guest room security, respecting guest privacy, being friendly and informative, and addressing guest requests or problems.

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Briefing session

A meeting where room attendants receive updates, assignments, and information relevant to their work, including VIP guest requirements, room servicing issues, guest complaints, and upcoming training.

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Room assignment

The process of allocating specific rooms to each room attendant for cleaning based on their status (check-out, occupied, or vacant).

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What is a room status report?

A document used by supervisors to track the status of each room (checked out, occupied, vacant) and assign cleaning responsibilities accordingly.

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Why is a room assignment sheet helpful?

It helps room attendants prioritize their workload, track the condition of each room, and report any issues at the end of their shift.

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What are the three types of rooms that need cleaning?

There are three types of rooms needing cleaning: check-out rooms (after guests depart), occupied rooms (with guests staying), and vacant rooms (ready for new guests).

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What tools does a room attendant need to assemble before cleaning?

Room attendants need specialized tools to clean effectively. This includes everything from cleaning supplies and linens to trolleys for transporting items and equipment.

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Do Not Disturb Sign

A sign placed on a guestroom door indicating that the guest does not want to be disturbed.

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Double-Locked Door

A guestroom door locked from the inside with an additional lock, preventing easy entry from the outside.

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Housekeeping Announcement

The phrase used to announce your presence when entering a guestroom.

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Room Status Sheet

A record kept by housekeeping staff to track the status of each guestroom, including cleaning times and any special requests.

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Third Announcement

The final attempt to contact a guest before entering an unoccupied room, involving a gentle door opening.

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Leaving Quietly

The appropriate action if a guest is discovered in the room during housekeeping, avoiding disruption.

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Entering the Guestroom: Summary

A concise guide outlining the proper steps to enter a guestroom, prioritizing privacy and politeness.

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Room Status: C heck

The first step before entering a guestroom, confirming the guest’s wishes and room availability.

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Placement of a blanket

The blanket is placed on top of the bottom sheet, with the top sheet overlapping it by 2 inches.

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Dusting high items

Start dusting items on walls or high off the floor, working clockwise around the room.

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Dusting mirrors and glass surfaces

Use glass cleaner sprayed on a cloth to clean mirrors and windows.

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Cleaning a nightstand

Start by dusting the top of the nightstand, then the sides, and finally the legs.

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Cleaning a telephone

Dust the phone, clean the mouthpiece and earphone with disinfectant, and check its functionality.

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Dusting a dresser

Dust the dresser top, work down the sides to the legs, and open drawers to clean the insides.

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Inspecting a bed for smoothness

After making the bed, check for wrinkles and smoothness, both up close and from a distance.

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Toilet Cleaning: How clean

Scrub the insides of the toilet and under the lip with the bowl brush. Flush. Using cleaning solution and a cloth, clean the top of the seat, the lid, the tank, and the outside of the bowl.

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Bathroom Wall Cleaning: Steps

Dust light fixtures. Spot-clean fingerprints and smudges with a damp cloth. Wipe down electrical outlets and switches, paying attention to surrounding walls. Wipe and polish towel bars. Dust exposed piping. Clean both sides of the bathroom door.

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Bathroom Floor Cleaning

Spray bathroom floor and baseboards with all-purpose cleaner. Starting from the farthest corner, scrub the floor and wipe baseboards. Work your way toward the door.

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Baseboard Cleaning: Step 1

Wipe all exposed areas of the baseboard to remove surface dust and dirt. Begin in the closet area and work your way around the room.

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Baseboard Cleaning: Step 2

Take a vacuum sweeper or broom to sweep large dirt. Sweep the sides of the room and under furniture where a vacuum cannot reach.

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Baseboard Cleaning: Step 3

Take the vacuum to the farthest corner in the room. Begin vacuuming, taking care not to bump furniture or drag the vacuum over its cord. Vacuum side to side.

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Baseboard Cleaning: Step 4

Vacuum your way back to the door. Cover all exposed areas of the carpet you can reach, including under tables and chairs, behind the door, and in the closet.

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Final Check: Important?

The final check is a critical step in guestroom cleaning. It makes the difference between just cleaning the room and doing a professional job.

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What's the first step in cleaning a guestroom?

Turn on all the lights, draw back the curtains, and check for any damage to lighting fixtures or curtains.

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What should you do if you find missing or broken items in a room?

Report any missing or damaged items to your supervisor.

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What is the purpose of a 'Do Not Disturb' sign?

A sign placed on the door signaling the guest doesn't want to be disturbed.

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How to make a bed: What's the first step?

Strip the bed by removing all items and linens.

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What is the correct order for making a bed?

First, place a fresh mattress pad. Then, place the bottom sheet, tucking it in neatly. Next, add the blanket, followed by the top sheet. Finish with the bedspread and pillows.

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What is the best way to clean a toilet?

Apply cleaner to the bowl and under the rim, let it sit, then scrub with a toilet brush. Flush and then clean the outside with a damp cloth.

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When cleaning a bathroom, what should you do?

Clean the sink, mirror, and countertop. Clean the tub/shower, including the shower head. Clean the toilet and the bathroom floor. Wipe down all surfaces and polish towel bars.

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How do you properly clean baseboards?

Start by removing surface dust and dirt. Then, use a vacuum or broom to vacuum or sweep up larger debris.

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Study Notes

Guestroom Cleaning Process

  • Room attendants work in any hospitality business that offers guest accommodations.
  • Room attendants are the largest front-line position in many hotels and resorts.
  • Their role is to ensure guest comfort by maintaining a clean, safe, and appealing "home away from home."

Areas of Responsibility

  • Maintaining cleanliness within guest rooms.
  • Ensuring the overall appearance of guest rooms.
  • Guaranteeing the security of guest rooms.
  • Respecting guest privacy.

Briefing Session

  • Verifying staff availability.
  • Discussing upcoming information.
  • Addressing guest room servicing problems.
  • Addressing guest complaints.
  • Identifying upcoming training sessions.
  • Assigning rooms to staff members for a shift.

Room Assignment

  • Room assignments are based on room number and status, recorded on standardized forms.
  • Room assignments prioritize tasks based on work standards and the type of room being cleaned.
  • Room attendants use the assignment sheet to guide their tasks for the day, noting room conditions at the end of their shift.
  • The order of cleanliness is dictated by room status reports.

Status of Room

  • Three types of rooms are usually cleaned: check-out, occupied, and vacant.

Preparing to Clean

  • Tools vary and include cleaning supplies, equipment, linens, amenities, and room accessories.
  • Room attendant carts are regarded as essential toolboxes; well-stocked carts promote efficiency.
  • Efficient cart organization minimizes time spent searching for supplies.
  • Overstocked carts lead to increased risk of damage or loss of supplies.

Items Found on a Room Attendant's Cart

  • Clean sheets, pillowcases, and mattress pads.
  • Clean towels and washcloths.
  • Clean bath mats.
  • Toilet and facial tissue.
  • Fresh drinking glasses.
  • Soap bars.
  • Clean ashtrays and matches.

Group Activity

  • Listing major steps in the guestroom cleaning process.
  • Developing workflow and identifying relevant materials and equipment.
  • Presenting the findings to the audience.

Cleaning the Guestroom

  • General sequence for guestroom cleaning:
    • Entering the guest room
    • Initial tidying and airing out
    • Stripping the bed
    • Making the bed
    • Dusting the guest room
    • Cleaning the bathroom
    • Vacuuming
    • Final check
    • Locking the door
    • Noting room status
    • Proceeding to the next room

Entering the Guestroom

  • Cleaning begins when the attendant approaches the door.
  • Observe if a "Do Not Disturb" sign is present or if the door is double-locked.
  • If a guest is present or otherwise unavailable, knock and announce "Housekeeping."
  • If no response, try again later.

Beginning Tasks

  • Airing out and tidying the guestroom.
  • Turning on the lights.
  • Making note of damaged or missing items.
  • Removing and replacing dirty items.
  • Collecting any scattered items.
  • Emptying the trash and replacing liners.
  • Visually scanning for personal items and reporting to the supervisor or lost and found.

Stripping the Bed

  • Removing clothing and personal items.
  • Placing bedspread and blanket on a chair.
  • Checking for and replacing stained/damaged items.
  • Removing pillow cases and placing pillows aside.
  • Removing sheets and placing in the appropriate place.
  • Putting soiled linen in the designated bag.
  • Checking under the bed for stray items.

Bed Making

  • Following specific steps for arranging the bed.
  • Checking the mattress pad, adjusting as needed.
  • Positioning and tucking sheets.
  • Placing blankets of correct size.
  • Making sure all pieces of the bed look neat, and arranging the bedspread accordingly.
  • Arranging and centering the bed spread.

Dusting

  • Dusting all items in a room in a clockwise motion.
  • Dust and polishing mirrors and windows.
  • Cleaning windows and window sills.
  • Cleaning the surface of the dresser.
  • Dusting inside dresser drawers.
  • Dusting the top of the nightstand and working your way down.
  • Cleaning surfaces for phones. Checking the dials for proper use.
  • Cleaning the top and sides of the television, including the stand.
  • Cleaning closet shelves and hangers, cleaning inside and outside of the closet door.
  • Completing steps on cleaning light switches.
  • Cleaning both sides of the room door.

Disinfectant

  • Use appropriate disinfectant.

Cleaning the Bathroom

  • Turning on lights and fan and replacing burned-out light bulbs.
  • Removing used towels, washcloths, and bath mats.
  • Emptying the trash and wiping down the container.
  • Flushing the toilet and applying all-purpose cleaner to the bowl, allowing time to work.

Cleaning the Shower Area

  • Inspecting the shower head for correct positioning.
  • Cleaning the shower walls, tub, and soap dishes with a damp cloth and all-purpose cleaner.
  • Rinsing the walls and tub with a sponge, paying attention to the bottom where mildew might grow.
  • Wiping the tub, shower curtain, and shower door dry.
  • Cleaning the shower curtain rod and shower door tracks and frame.

Cleaning the Vanity and Sink Area

  • Cleaning the mirrors with glass cleaner.
  • Running warm water into the sink.
  • Adding all-purpose cleaner in a correct amount.
  • Cleaning the vanity countertop.
  • Cleaning, removing the drain trap and cleaning the sink.
  • Cleaning the sink fixtures, wiping to remove moisture.
  • Wiping down the counter.

Cleaning the Toilet

  • Scrubbing the inside of the toilet.
  • Cleaning the top of the toilet seat, the seat lid, the toilet tank, the outside of the bowl.
  • Wiping dry.
  • Closing the lid.

Cleaning Bathroom Walls and Fixtures

  • Dusting light fixtures.
  • Spot cleaning fingerprints and smudges.
  • Wiping down electrical outlets and light switches, paying attention to the walls' surrounding area.
  • Wiping and polishing towel bars.
  • Dusting exposed piping.
  • Wiping down both sides of the bathroom door.
  • Cleaning mirrors and other surfaces.

Restocking Bathroom Supplies

  • Replenishing towels.
  • Replenishing guest amenities.
  • Resupplying toilet and facial tissue.

Cleaning the Floor

  • Spraying the bathroom floor and baseboards with all-purpose cleaning solution.
  • Scrubbing the floor and baseboards from a corner and moving towards the exit.
  • Using a vacuum or broom to sweep large debris and any remaining dirt or dust.
  • Checking to ensure all dirt has been removed completely.

Vacuuming and Cleaning Baseboards

  • Cleaning the baseboards.
  • Vacuuming floors and baseboards.
  • Following a set path while working.

Final Check

  • Checking the room for completeness from the guest's perspective
  • Reporting damage or defects to a supervisor.
  • Ensuring all furnishings are correctly positioned.
  • Looking for unusual odors and addressing as needed.
  • Checking the room for cleanliness and confirming it's in proper use.

Turndown Service

  • Entering the room and announcing the intent as 'Turndown service' not 'Housekeeping'.
  • Removing any guest items from the bed and placing neatly on a chair or dresser,
  • Adjusting bedspread so 15-18 inches hang over the foot of the bed.
  • Pulling back sheets on one side.
  • Turning sheets down on both sides.
  • Setting items to the side of the bed.
  • Returning items to their proper place.
  • Placing amenities on the pillows, and replenishing other amenities.
  • Checking for cleanliness and defects.

Close Shift

  • Returning work allocation sheets.
  • Completing reports and documentation.
  • Returning keys.

Equipment and Supplies

  • Listing of equipment for cleaning, including a trolley and all supplies necessary.

Cleaning and Chemical Supplies

  • Detailed list of necessary chemicals and cleaning products.

Policies and Procedures

  • Each organization sets its own cleaning and work policies.
  • Policies ensure health, safety, security, and privacy for staff and guests.
  • Policies are rules of conduct; procedures detail step-by-step instructions.

Examples of Housekeeping Policies

  • No stealing.
  • Guest room doors cannot be left closed while cleaning.
  • Protective clothing to wear while cleaning guestrooms.
  • Confidentiality of guest information.

Examples of Housekeeping Procedures

  • Room access.
  • Making the bed.
  • Cleaning windows.
  • Cleaning bathrooms.
  • Mopping floors.
  • Handling lost property.

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Guestroom Cleaning Process PDF

Description

This quiz explores the guestroom cleaning process and responsibilities of room attendants in hospitality settings. Learn about the importance of maintaining cleanliness, ensuring guest security, and handling guest complaints effectively.

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